This "hotel" does not have a lobby or 24 hour person working there. I had to wait a long time before people realized I was there, I saw other people waiting for hours in the stairwell, and one couple just left after waiting. The owner clearly does not care more than to just take your money, and in usual Thai fashion they employ people from Myanmar who speak no English. It could be better, but first they'd have to care and the owner is content to enjoy her retirement while making a living off of her properties.
They do allow dogs, so if that's all you need, it might be for you.