Have stayed here many times over the years, but it has clearly deteriorated and not worth the money now. No staff and maintenance issues are clear.
The first day we found the shower door seal was broken and the door didn’t close properly. Staff would have had to notice that if cleaning. The bathroom room fan was long past its use by date and sounded like a truck idling. We could not use it at night as it would wake the room and even surrounding rooms with the vibration.
The milk was not restocked and that was when we discovered reception was NEVER open despite the open hours signs. I rang the number on the door (during the ‘open’ hours) about getting some milk and was told there was nothing they could do! When I complained and said I shouldn’t have to go buy such a basic item they finally agreed to deliver some later that night. It was clear then nobody was on site.
The room only had the most basic service and was clearly never vacuumed and when we left towels on the floor to try to get them replaced the old ones were just hung up on the shower! With no one on site there was no one to discuss discounts on checkout, and the staff answering the phone were clearly not managers.
We saw a car trying to check in at 2pm trying to contact someone for ages without success. Another given the wrong door code trying to get in. It was a bit of a shambles for rooms that were not cheap!
Not good!