Wongyeom, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We appreciate your observations and have taken a note of it. We hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager

Dear Thomas, We regret that we couldn't give you a better impression of our hotel and couldn't accommodate you at this time. We assure you that we don't encourage illegal activities inside or outside our premises and will look further into this matter. We are sorry that these issues compromised your plans with us and regret that you had to leave sooner than anticipated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Patricia, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Ruth, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management

Dear Georgia, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Elisabeth, We're delighted to hear that Extended Stay America met your needs during your stay. We are pleased that you found our accommodations suitable. At the same time, we're sorry for any inconvenience regarding the availability of our front desk staff and parking lot access. Your feedback is valuable to us as we strive to enhance our guests' experiences. We appreciate your understanding and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Matthew, Please accept our apologies, as we never mean to disappoint our guests in any way. We regret to learn that you had to sleep in your truck due to the issues you experienced. Your comments have been shared with the front desk team and the housekeeping staff to ensure that it does not happen again. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management

Dear Patricia, We're truly touched by your heartfelt feedback. It's inspiring to hear about our team member's positive impact during your challenging time. We appreciate your kind words and will certainly recognize her dedication. Your loyalty means a lot to us, and we'll ensure we maintain the welcoming atmosphere you've come to appreciate. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Claude, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Claude, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff courteous and accommodating. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Annie, Thank you for choosing us and for taking the time to leave your comments. We appreciate you recognizing our check-in staff and team members. Every associate is integral to our service, and we thank you for praising their efforts. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback. It is nice that you had a pleasant stay. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Guest, Thank you for sharing a review of your stay. We value your feedback and apologize for the inconvenience you experienced during your stay. We understand that having a comfortable room with working amenities is essential for a pleasant visit. Your comments will be shared with our team to address these issues promptly. We aim to improve our services continually and hope that you would consider giving us another chance to provide a better experience in the future. Your satisfaction is very important to us, and we appreciate your input.Sincerely,Hotel Management

Dear Mitchell, Thank you for sharing a review of your visit. We're delighted to hear you found our hotel to be fine. While we're glad you had a decent experience with us, we understand that the surrounding area may have left a different impression. We hope the positive aspects of your stay at our hotel made up for any concerns about the site. Thank you for choosing our property.SincerelyHotel Management

Dear Ant, Thank you for reviewing our hotel. We work hard to exceed our guests' expectations and are committed to providing outstanding hospitality. In addition, please know that your comments regarding elevator and in-room amenities have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Romy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is already revisiting the missed areas. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management

Dear Christine, Thank you for taking the time to review your recent stay at our Extended Stay America. We are glad to hear that you enjoyed your room and found our location convenient. We take pride in providing our guests with clean and comfortable accommodations, and we are pleased to hear that we met your expectations in this regard. Thank you for your valuable feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Christian, Thank you for taking the time to evaluate our hotel. We deeply apologize for the issues you encountered during your stay at our hotel. We understand the importance of cleanliness and maintenance and take these matters very seriously. We appreciate you bringing these concerns to our attention. Rest assured; we will investigate these matters thoroughly and take immediate action to address them. We value your feedback and will use it to improve our services. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve.Sincerely,Hotel Management

Dear Dmytro, Thank you for your feedback. We apologize for the cleanliness issues in your room and the noise concerns you experienced. We have shared your remarks with our housekeeping staff and will use them as an opportunity to improve our services. Please accept our apologies for the noise concerns you experienced from the neighboring room and hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will revisit us to show our commitment to exceptional hospitality.Sincerely,Hotel Management

Dear Sandra, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Lisa, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Teresa, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel and are sorry for any inconvenience caused. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management

Dear Teresa, Thank you for sharing your experience with us. We are sorry for your employee's frustrations due to the issues at our hotel. Please allow us to investigate the matter with our sources and ensure such incidents are handled better in the future. We will undoubtedly improve the areas you find the need to advance. Feel free to reach out to our front desk for further assistance. Please give us another chance to accommodate you. Sincerely,Hotel Management