Before going to our event Sat morning we had asked about clean washcloths, we were told the room would be serviced. We came back in the evening to have nothing done in the room and had to go back and ask the front desk for clean washcloths before leaving for dinner. when we got back, the washcloths were by our door, not in a bag laying on the ground. as far as the room, it is worn, the tub was very worn and while clean, did not look clean because of the wear and tear. Mattress was overly soft and worn as well. The luggage card was dirty and stained at the base. On saturday the pool area was flooded a few inches out of the pool onto the pool deck. We took a pass at using the pool and hot tub for this reason. Not worth the price paid for our stay, we will look somewhere else next time in the area.