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더 릴라 팰리스 벵갈루루 여행 후기

5 out of 5
더 릴라 팰리스 벵갈루루
23 Old Airport Road, Bengaluru, Karnataka

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 295개 이용 후기 중 230개" "
평점 8 - 좋아요. 295개 이용 후기 중 38개" "
평점 6 - 괜찮아요. 295개 이용 후기 중 11개" "
평점 4 - 별로예요. 295개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 295개 이용 후기 중 7개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Taek-Keun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

fahad 님, Urbana

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The receptionists are unfriendly and slow 1/4 nights in this hotel and in the suite 439 are completely annoying when I'm in the room the reason Maintenance, construction, cranes and cranes make a huge noise and the screams of the construction workers could not sleep. The hotel management did not care about the guests also the weekend. The work continues in it.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

sunita

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service in the club lounge was excellent
2024년 3월에 2박 숙박함

4/10 - 별로예요

Melvin 님, Mckinney

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Highlights, Beautiful hotel..superb checkin progress, with traditional Indian welcome. - world class. A few staff member were amazing. Lowlights, Unfortunately, it was all downhill from there. Staff were professional but no personably. Many staff members seemed to have a no care attitude. They don’t bother greeting guests. Just busy chit chatting with each other. During our 5 night stay I tried calling but body answers. It usually takes several tries before they pick up, On the day of checkout I tried calling front desk, operator, guest services, even the duty manager but nobody picked up, I tried for more than 10 mins, my airport transport was waiting so we had to drag all our luggage ourselves. Not sure why the customer service is so inconsistent and poor at this hotel. We frequently stay at 5 star hotels and am impressed with luxury hotels in India but very disappointed with Leela Palace.
2024년 1월에 5박 숙박함
답변 제공: Madhav 님, 2024년 2월 1일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. We have emailed you with regards to your feedback and look forward to your response.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 - 괜찮아요

Rama Krishna 님, Holmdel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I have been a regular guest, but this time, the check in staff tried to oversell or not truthful about the upgrade (which I attempted based on email I got from Leela). it supposed to be Club room on 5th floor but sold one on 6th floor which is smaller room and noisy one compared to my original booking. it took an effort on my part to get it corrected.

10/10 - 훌륭해요

Jaisri

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exquisite place
2024년 1월에 1박 숙박함
답변 제공: Madhav 님, 2024년 2월 1일
Dear Jaisri,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

NARENDRAKUMAR KUNVERJI

2023년 12월에 9박 숙박함
답변 제공: Madhav 님, 2024년 2월 1일
Dear Narendrakumar,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Tarundeep Singh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay very ethnic vibes and caring staff
2023년 12월에 3박 숙박함
답변 제공: Madhav 님, 2024년 2월 1일
Dear Tarundeep,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Zixiang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Madhav 님, 2024년 2월 1일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Adish

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Stay was good. Please recheck your room Category at the time of checkin into the room. They can also provide a downgraded room category while you py for higher category room. Thanks to the Butler Satya to solve this issue.
2023년 10월에 2박 숙박함
답변 제공: Madhav 님, 2023년 11월 10일
Dear Guest, Greetings from The Leela Palace Bengaluru! Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

2/10 - 너무 별로예요

BYOUNGGU

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 31일
Dear Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your detailed feedback with us. Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru

10/10 - 훌륭해요

SUDHAKAR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Somnath

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
stay was amazing. Only feedback is flooring (carpet/hard wood) got a bit old.
2023년 7월에 2박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 7월에 2박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Mala Bhaskara 님, Andover

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property, but the rooms looks old.
2023년 5월에 2박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Bradley 님, Rancho Palos Verdes

2023년 5월에 4박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 - 좋아요

Pritam

좋아요: 청결 상태
2023년 5월에 3박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Alexander 님, Brunnthal

2023년 4월에 7박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Suma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A wonderful peaceful luxury stay in the heart of the hustle and bustle of the cosmopolitan city
2023년 4월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice, but they make things to complex and over service to the point of being irritating and intrusive.
2023년 4월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

JULIA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful architecture, wonderful food.
2023년 3월에 2박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Harinatha N

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was very pleasant Will stay there again if need to
2023년 3월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Gana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 6박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel and attentive staff
2023년 2월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Sandeep

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As a Bangalore native, I was delighted by the fresh perspective and experience on my vacation at The Leela Palace. The staff was extremely professional, attentive, and informative (Preetham in particular). The decor was gorgeous and my wife and I appreciated the detail and cleanliness of every room and hallway. I especially loved that I could choose from several pillow options for a better night's sleep. The food options, particularly during breakfast, were just incredible - dosas, vadas and other South Indian fare along with so many western and fusion options as well. (Compliments to our breakfast host, Vishal) We're back in the US now and I'm still reminiscing of our restful stay at the Leela, the green garden, the waterfalls, and the lovely live music. Thank you so much!
2023년 2월에 4박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!It was a pleasure to have you stay at The Leela Palace and we thank you for sharing such wonderful feedback about your stay.At The Leela Hotels we believe that people are our biggest assets and feedback such as yours, reinforces our belief. We take personal pride in delivering warm, intuitive, and genuine service for all of our guests.I have shared your feedback with the entire team and I can assure you that your recognition will motivate them and help us to continue striving to create exceptional experiences for our guests.Thank you for taking the time out to share your feedback and we hope to have the pleasure of welcoming you back. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Khamit

2023년 1월에 7박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

bruce

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Absolutely clean. Less luxury now. No access to balcony for this room type, beware.
2023년 1월에 3박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General

10/10 - 훌륭해요

Ramana

답변 제공: Madhav 님, 2023년 11월 10일
Dear Guest, Greetings from The Leela Palace Bengaluru!Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.

10/10 - 훌륭해요

Eric Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Leela is iconic, and yet reasonably priced relative to peers in the vicinity. Finest service I’ve ever benefited from. Not just personable, but catered to you as a person. They brought me not one, but two birthday cakes, and even offered to take me on a quick tour of the city on the way to the airport at no additional charge. I’m grateful to my friends at the Leela, and look forward to returning someday.
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!It gives me great pride when we receive compliments like these. I will ensure that your feedback is shared with the entire team and especially to those who have contributed to your memorable stay.We look forward to the opportunity of welcoming you back to The Leela Palace Bengaluru. Best Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

jaya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with spacious dining areas and luscious green surroundings

8/10 - 좋아요

Mayur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Some of the fittings need to be updated and maintained. For example, 3 of the 5 power sockets did not work - so we needed to share 2 sockets between 3 people for charging phones, smart watches, mobile phones and laptops. Some carpeted areas had worn patches. Overall, a very good hotel with some defects.
2022년 12월에 3박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Parmjeet

2022년 12월에 4박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

8/10 - 좋아요

BILLY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. More hype than substance. Several instances of entitled guests treating hotel staff in a way that made me want to leave.
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your detailed feedback with us.Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon.Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Jyrki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Leela Palace Bengaluru is truly a 5 Star luxury hotel! Now we have enjoyed (1 9) days in Bengaluru and can say that this hotel is really functioning as a dream to its guests.

10/10 - 훌륭해요

Christelle

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbe hôtel permettant de se sentir isolé des bruits de la ville , superbe jardin luxuriant Personnel au petit soin sans être pesant. Plusieurs restaurants dont un avec buffet permettant de goûter à tout type de cuisine
답변 제공: MS 님, 2022년 11월 21일
Dear Guest, Greetings from The Leela Palace Bangalore.Thank you for your kind review. We are pleased to know that you indeed experienced the good time at our hotel and you relished your moments spent at the restaurantsLooking forward to welcome you back at The Leela Palace Bangalore and provide you with the same experience you have come to expect from us. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 - 훌륭해요

Himanshu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel (Palace) to stay in Benagalore!!!!
This is indeed a Palace and you are treated like royalty. If you are in Bangalore, there is only once place you should pick!!!
2022년 10월에 5박 숙박함
답변 제공: MS 님, 2022년 11월 21일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Please do give us an opportunity to welcome you again. Warm Regards,Madhav SehgalGeneral ManagerThe Leela Palace Bengaluru

10/10 - 훌륭해요

Jean Michel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 14박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 9월 1일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 - 훌륭해요

Mala Bhaskara 님, Andover

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very calm and serene environment within the city. Came for two days but ended up extending for a week! Can not forget the breakfast and food options. Room service was great. Great hospitality and very friendly and helpful staff.
2022년 8월에 2박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 8월 17일
Dear Guest, Greetings from The Leela Palace Bengaluru! It gives me great pride when we receive compliments regarding the sumptuous food and expansive rooms. I will ensure that your feedback is shared with the entire team who made a memorable stay. We look forward to the opportunity to welcome you back soon to The Leela Palace Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 - 훌륭해요

Adit 님, Auburn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptionally attentive staff. Excellent indoor and out door dinning space. Great food -outstanding breakfast buffet.
2022년 7월에 4박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 7월 29일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to dine with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 - 훌륭해요

SANDEEP

2022년 7월에 1박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 7월 27일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 - 별로예요

Naresh 님, Chandler

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in process was horrible as they messed up the rooms and the guests names. And because one room didn’t have the free lunch and other benefits, the billing process also got messed up. The restaurant and reception hardly had any good link to exchange information. One didn’t know what other side was doing. On the positive side, the rooms are very clean, quiet with great buffet and amenities. I wish the check in and check out process was smoother along with the billing adjustments we had to go through and waste 45 mins of extra time for both check in and check out. And also, waiting for getting the checks and food orders were longer compared to their competition. Other than that, hotel was great.
2022년 6월에 2박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 6월 28일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the check in and check out process. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 - 좋아요

Deipak

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Personalized and Excellent Service
A feeling of grandeur and a stay to remember. A place you must stay and appreciate the palace decor and excellent service !! Keep it up.
2022년 6월에 1박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 6월 28일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

4/10 - 별로예요

Ajay

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Checkin time, distance of room from elevator, crowded breakfast buffet and really spooky corridors leading to the room.
2022년 6월에 2박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 6월 28일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the check in time and the crowded breakfast buffet. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 - 좋아요

Latha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wifi service was good, but didn't find much options/channel entertainment with other region languages in cable connection(television)
2022년 6월에 4박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 6월 28일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you for choosing to stay with us and also for taking the time to share your feedback with us. I will ensure that this valuable feedback will be reviewed by me with the team. Especially the points pertaining to the Wifi service and the channel options for your entertainment. I request you to please not let this incident mar your impression of the hotel and look forward to the opportunity to welcome you back sometime soon. In the interim, if there is anything else that I may be able to assist with from here please do let me know. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

8/10 - 좋아요

Naveen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Palatial and exquisite
2022년 5월에 3박 숙박함
답변 제공: Madhav Sehgal 님, 2022년 6월 28일
Dear Guest, Greetings from the Leela Palace Bengaluru! At the outset, I thank you so much for taking the time to share your wonderful experience with us. We are indeed grateful to you for choosing to stay with us and I’m pleased to know that the services and facilities at The Leela Palace Bengaluru were to your utmost satisfaction. Kind words such as yours keep us going and help us exceed guests’ expectations. Please do give us an opportunity to welcome you again on your next visit to Bengaluru. Warm Regards, Madhav Sehgal General Manager The Leela Palace Bengaluru

10/10 - 훌륭해요

Simran

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 3박 숙박함
답변 제공: Madhav 님, 2023년 10월 12일
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru