Dear CARA, Thank you for sharing your experience with us. Despite the initial challenge with your reservation, we're grateful for your acknowledgment of our friendly and helpful staff. We apologize for any inconvenience caused. Your feedback regarding cleanliness and breakfast options is invaluable, and we'll address these areas promptly to enhance our guests' experience. We appreciate your recommendation and are pleased that your overall need was fulfilled. Please accept our apologies for any shortcomings you encountered, and we eagerly anticipate the opportunity to provide you with an even better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Megan, Thank you for choosing us. We're delighted you had a fantastic experience at our hotel. Our priority is providing excellent service and clean, peaceful accommodations. Your compliments will be shared with our team. We appreciate your kind words and look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management

Dear Ron, Thank you for choosing us and for sharing your comments. It's delightful to learn that you found the room comfortable. However, we sincerely apologize for the inconvenience caused by the disturbances you experienced. We take such matters seriously and always want to provide our guests with the quiet, relaxing environment they deserve. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit and allow us the opportunity to make your stay better.Sincerely,Hotel Management

Dear Joshua, Thank you for choosing our hotel for your recent visit. We apologize for the issues you encountered with the elevator during your stay. We have already notified our maintenance team about this, and thank you again for bringing it to our attention. Your patience and feedback are highly appreciated as we strive to improve our guests' experience. We hope you will give us another chance to serve you and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Odin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear James, We are happy you chose Extended Stay America for your recent visit to Waco. Our highest priority is ensuring you have an exceptional stay, and we are glad we could provide you with comfortable accommodation. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear SABRINA, Thank you for reviewing our hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will give us another chance the next time your travels bring you our way. Thank you.Sincerely,Hotel Management

Dear Shaniqua, Thank you for the wonderful feedback. It's so nice to read your suite felt like your own apartment! As an extended-stay hotel, we offer more apartment-like amenities since many of our guests stay with us for weeks and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, as well. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Debra, Thank you for staying at Extended Stay America and posting such a generous review. It is always a pleasure to have our devoted associates recognized, and we are pleased that you had a pleasant visit. We are grateful for each of your comments as we continually strive to improve our guest experience. We look forward to accommodating you again whenever your travels bring you to the city. Sincerely,Hotel Management

Dear tommy, Thank you for selecting Extended Stay America and taking the time to write a review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team, who went out of their way to ensure you have a memorable stay! Moreover, we are glad that our kitchenette facility was a bonus for you to prepare your meals. Thank you again for your generous comments. We look forward to your next visit!   Sincerely,Hotel Management

Dear Charlotte, Thank you for choosing us. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We hope the remainder of your stay made up for this and you will choose to stay with us again in the future.Sincerely,Hotel Management

Dear Jose, It was a pleasure reading your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Judy, We appreciate you taking the time to leave your feedback. It's great to read that our convenient location close to the mall worked well for you. However, we apologize for not meeting your expectations at our complimentary grab-and-go breakfast; we will share your comments promptly with our breakfast team to enhance our breakfast options. Thank you for making us aware of the room condition and various cleanliness issues you encountered. We strive to improve every area of our hotel so we can provide a seamless stay for our guests; therefore, we apologize this was not your experience. Thank you once for choosing us, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Haley, Thank you for your fantastic rating! We are pleased you chose Extended Stay America for your time in Waco and even more glad that you thoroughly enjoyed your stay. We hope to have the pleasure of welcoming you back for another fulfilling visit.Sincerely,Hotel Management

Dear Eric, Thank you for sharing your feedback. We apologize for the challenges you experienced with our staff. We focus on enhancing our guest services with thoughtful and seamless hospitality, and we are disappointed we did not meet this standard. We would love to welcome you back to show you our commitment to enriching experiences. Thank you once again.Sincerely,Hotel Management

Dear John, We appreciate you taking the time to share your experience with us. We apologize for the inconvenience you have faced during your stay. Our front desk is always available and happy to assist you during your stay. Your feedback is valuable; we will take care of these matters immediately. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management

Dear Tiffany, Thank you for taking the time to share your comment. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for the mentioned concerns that have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Meanwhile, please feel free to reach out to us at the hotel so we can review your charges and assist you further.Sincerely,Hotel Management

Dear Randall, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Your comments are shared with the housekeeping and breakfast team to ensure improvement in the mentioned areas. Our front desk team is always attentive to your needs and will help you to improve your time with us. Our goal is to provide every guest with an exceptional stay, and we hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Charles, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management

Dear John, It was a great pleasure having you as our guest at Extended Stay America. Our team works hard round the clock to ensure seamless hospitality for every guest. Therefore, we are delighted you had an easy check-in experience. Thank you for choosing us; we hope to see you again soon. Sincerely, Hotel Management

Dear Roy, Thank you for the feedback about your stay at our hotel. We are sorry for your concerns during your stay. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely,Hotel Management

Dear Ron, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Margarita, Thank you for staying at our hotel and for your candid feedback. We are very sorry you didn't have a restful night's sleep. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We will look into this; thank you for letting us know. It was lovely to have you as our guest, and we hope you will return soon.Sincerely,Hotel Management

Dear John, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. You enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management

Dear Jade, Thank you for taking the time to review our hotel. We apologize for the difficulties you experienced upon arrival. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Jeremiah, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management