이집트산 면 시트, 고급 침구, 오리/거위털 이불, 템퍼페딕 침대

수퍼 8 바이 윈덤 머릴빌 여행 후기

2 out of 5
수퍼 8 바이 윈덤 머릴빌
8300 Louisiana St, Merrillville, IN

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 48개 이용 후기 중 16개" "
평점 8 - 좋아요. 48개 이용 후기 중 11개" "
평점 6 - 괜찮아요. 48개 이용 후기 중 11개" "
평점 4 - 별로예요. 48개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 48개 이용 후기 중 5개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

amy

좋아요: 청결 상태, 직원 및 서비스
Hotel was clean and room was done up very nicely. Older building with some creaks and cracks places but nothing to hinder the stay. Continental breakfast was a bit disappointing as the only food options were two cereals and a few donuts.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 18일
Hi Amy,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Shakina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good customer service had a wonderfully experience here
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 16일
Hi Shakina,Providing excellent customer service is at the heart of what we do, and we're delighted that you found our service to be very good. Your satisfaction is our top priority, and we appreciate your kind words. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon for another fantastic experience!

8/10 - 좋아요

Shakina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay here has been wonderful. The staff is very nice. And its affordable and clean
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Hi Shakina,We are delighted to hear that you had a wonderful stay with us. Our motto is to provide the best value to our valuable customers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to showing the same great hospitality on your next visit.

10/10 - 훌륭해요

Shakina

2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 12일
Hi Shakina,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
M
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 29일
Hi Anthony,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Jeanie 님, Bronxville

좋아요: 직원 및 서비스
When you walk in, it’s really smell bad. Had to ask the receptionist for some Febreze
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 27일
Hi Jeanie,We apologize for the unpleasant odor you experienced during your stay. Your feedback is valuable, and we will address this issue promptly to ensure a more comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience.

8/10 - 좋아요

cosvell

2024년 3월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 9일
Hi Cosvell,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.

6/10 - 괜찮아요

Lisa

출장 여행, 반려동물 동반 여행
Needs to be cleaned better and staff nicer. For a Monday it was a little noisy. Waiting on my deposit to be returned back also
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Hi Lisa,Thank you for sharing your feedback. We apologize for any shortcomings in cleanliness and service during your stay. Rest assured, we are addressing these issues with our team to ensure a better experience for our guests. Regarding the deposit, please call up the property for further assistance.

2/10 - 너무 별로예요

Paulina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 14일
Hi Paulina,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
It was cleaned and smelled very clean as well. Beds are very uncomfortable tho.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Jessica,I am happy to hear that you found the hotel to be clean and fresh during your stay. We appreciate your positive feedback on our cleanliness standards. However, we regret for any discomfort you experienced with the beds. Your feedback is valuable to us, and we'll address this issue to ensure a more comfortable stay for our guests in the future.

4/10 - 별로예요

pam

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The outside appearance of the hotel appeared unkempt. Inside it was obvious some “redo” had occurred and the contractors did a terrible job with painting and utility doors. Our room was dusty and bathroom floor sticky. We compliment on the mattress choice for it was very comfortable. The entrance door at the far end of the building wasn’t secure. The door wasn’t locked and in fact the panic bar was broken. On our second night, we returned to the hotel and neither one of our room keys would work. We graciously thanked the young woman at the front desk who came to our rescue! I’m sorry but we don’t plan to return to this hotel.
2024년 3월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 11일
Hi Pam,We appreciate your detailed feedback regarding your recent stay at our hotel. Your comments have been shared with our management team to address these concerns immediately and ensure that all areas of the hotel meet our guests' expectations. We're glad to hear that you found the mattress comfortable and that our staff was able to assist you promptly when needed. However, we regret to hear that your overall experience fell short of what you deserved. We hope for the opportunity to make it up to you in the future.

4/10 - 별로예요

Jeff

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First let’s get this out of the way I find it impossible to believe this is a 7.6 hotel is currently showed on Expedia. There is some mid range hotels that are considerably nicer. They don’t have seven point sixes. First, let me say I appreciate budget hotels I understand what they are. I understand not going to be in pristine condition and upkept as much as a mid rang or high-end hotel. However, after reading the reviews and my personal experience, I don’t think that I would return, even if it were cheaper. The bathroom door is coming off the hinges there is a hole punched in the wall. The microwave appears to be melted from the outside, the air conditioner has broken buttons. You can’t even see what you’re doing with it the sheets have some kind of liquid stain on that seems to dry but left a mark. This isn’t the hotels fault, but there are several abandoned buildings which appear to have homeless people living outside of. No judgments, however, typically that type of environment brings unsafe conditions. I informed the front desk of the damage in the room and they just slightly acknowledged it. I didn’t complain and told them I was happy to still stay. I just did not want to be financially responsible for these damages. I almost feel like I’m being set up to pay repairs. Again, I don’t expect perfection but how many rooms in the hotel do you have to have the same damages that you can’t seem to fix. It seems like the owner are hanging on a thread financially.
답변 제공: Kevin 님, 2024년 3월 5일
Dear Mr. Jeff,Thank you for taking the time to share your feedback with us, I am very disappointed and sorry to hear and learn about your experience with room conditions and room cleanliness.We always strive for the best customer experience and satisfaction, customer opinion is very important to us and it always help us tremendously in improving our service for the best customer (guests) experience during the stays.Please be assured that your concerns and feedback will be addressed appropriately and it has already shared with housekeeping and maintenance department to prevent similar situations from happening in the future.Please accept our sincere apologies for the inconvenience. We appreciate your business with us.Thank you so much,Have a great day!Super 8 Merrillville, IN

4/10 - 별로예요

Eddie

출장 여행
별로예요: 편의 시설/서비스
Low shower pressure. Limited breakfast options. Poor laundry facility.
2024년 2월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 13일
Hi Eddie,We apologize for not meeting or exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 14일
Hi Matthew,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Kaushik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 9일
Hi Kaushik,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 - 괜찮아요

TRACEY

2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 18일
Hi Tracey,Thank you for your feedback and for rating your experience. We appreciate your honesty. If you have any specific suggestions on how we can improve and make your next stay better, please feel free to share. We hope to have another chance to provide you with a more enjoyable visit in the future.

8/10 - 좋아요

Amanda 님, Edgar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly. Lots of smoke smell in the rooms but otherwise a good stay.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 12일
Hi Amanda,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

8/10 - 좋아요

Doreese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It was ok
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 26일
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 23일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Clerks were difficult to understand and gave us the wrong room at the beginning
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 23일
Dear Guest,Thank you for taking the time to complete our guest survey regarding your stay. We will surely forward your valuable feedback to our team for improvements. We assure you the best of our services at all times.

8/10 - 좋아요

Katrina

가족 여행
좋아요: 직원 및 서비스
Overall our stay was as expected, newly renovated room however pillows are on the smaller side for a king sized bed, and the blankets were thin. Towels were sufficient but some have worn thin. Nothing to cause us to complain but things to be noted for future stays.
2023년 11월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 16일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 17일
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 - 괜찮아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Maintenance
The overall cleanliness was good. The bathroom door barely closed because it was only connected with one hinge. It looked like someone tried to break it down.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people and nice place to stay.
2023년 11월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 13일
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Breakfast was really not breakfast.
2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 7일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room at a good price
Friedly staff, clean room, comfortable bed.
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 2일
Dear Guest,We are happy that you enjoyed most aspects of your stay. Our team has high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and access. We appreciate you for sharing your feedback as we continue to improve the conveniences of our hotel for all of our guests.

2/10 - 너무 별로예요

Dorothea

2023년 10월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 11월 20일
Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - 너무 별로예요

Jeff

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lobby smelled like Marijuana. Our room had the hardest bed I ever laid on. The door knob for the bathroom was broke so if you were to close the door you’d be stuck in the bathroom. Almost no tv channels other than news, ac/heater was very loud. Coat rack is literally above the desk!
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 25일
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 11일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 - 괜찮아요

Moin

가족 여행
The breakfast was a joke
2023년 10월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 10일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Lisa

2023년 9월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 10월 4일
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Carolyn

연인과의 여행
I felt unsafe here as there was very loud arguing in the hall that went on for over an hour around 4 o'clock in the morning.
2023년 9월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 25일
Dear Guest,Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 9월 24일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.