비즈니스 센터

레드 루프 인 프랭클린, KY 여행 후기

2 out of 5
레드 루프 인 프랭클린, KY
2805 Scottsville Rd, Franklin, KY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 209개 이용 후기 중 72개" "
평점 8 - 좋아요. 209개 이용 후기 중 74개" "
평점 6 - 괜찮아요. 209개 이용 후기 중 34개" "
평점 4 - 별로예요. 209개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 209개 이용 후기 중 14개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jessica

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was really pleasant, and didn’t give us any trouble about our dogs
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 27일
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FRANKLIN KY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the staff was really pleasant and all the other positives that you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good for a quick night stopover. Room is clean and a decent size. Great Mexican restaurant 2 minutes around the corner.
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 1일
Dear Susan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, convenience in being close to the Mexican restaurant and our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

8/10 - 좋아요

Wallace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good basic hotel. No bells and whistles. Needed a clean and safe place to sleep while visiting the area and it met our needs.
2024년 1월에 4박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 25일
Dear Wallace,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FRANKLIN KY. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that you had a clean, safe place to sleep along with all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Erica

2023년 12월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 18일
Thank you for taking a moment to leave a review, Erica. Myself and the staff at the Red Roof Inn Franklin, KY appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 - 좋아요

Erica

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My company and I liked that the property was quiet and when we needed assistance it was provided for our stay. The customer service was great!
2023년 12월에 4박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 29일
Hello Erica,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, KY. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about the customer service provided by our staff and the comfort of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 24일
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 - 훌륭해요

Necola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 16일
Thank you for taking a moment to leave a review, Necola. The staff and I at the Red Roof Inn Franklin, KY appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 12월 5일
Thank you for taking a moment to rate your experience, Linda. The staff at the Red Roof Inn Franklin, KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Timothy

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay that was reasonably priced after a long day of driving - very clean and convenient.
2023년 11월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 11월 24일
Dear Timothy,Thank you for taking the time to write a review of your stay at Red Roof Inn Franklin, KY. It's great to hear that our location is a great place to stay, were are reasonably priced also clean and convenient. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Javier

2023년 11월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 12월 7일
Thanks for sharing this perfect rating, Javier. Everyone here at the Red Roof Inn Franklin, KY was proud to see your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Devorine Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Hunter

2023년 11월에 1박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 12월 7일
Thank you for your positive rating, Hunter. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing Red Roof Inn Franklin, KY. We hope we have the opportunity to see you again in the future. Sincerely, Devorine Red Roof Management RediResponse Specialist

8/10 - 좋아요

Wavey

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Heather

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 24일
Hello Heather,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Franklin, KY appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 24일
Hello Ken, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Franklin, KY appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve.The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Orlando

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Outdated, showing online as a four star Hotel, far from a four star hotel I would rate this Red Roof Hotel location as a One Star
2023년 10월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 10월 18일
Dear Orlando,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Franklin, KY. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.Red Roof would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 10월 15일
Hi Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Franklin, KY. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 - 좋아요

Homer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 6일
Hello Homer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

ray

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very clean, friendly staff, older property
2023년 9월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 25일
Dear Ray,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, KY. I am glad to read that you were pleased with the cleanliness of our property and the friendliness of the staff. However, you mentioned that the property is old. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Walid

2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 9월 24일
Hello Walid, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

8/10 - 좋아요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 15일
Hello Patricia,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Franklin, KY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

4/10 - 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 9월 12일
Hello Sarah,Your review of the Red Roof Inn Franklin, KY was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 4/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

10/10 - 훌륭해요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I may be wrong but I believe the front desk staff were the owners. I only say that to say that they were very friendly and my check in was easy. No complaints on the room. The room was clean and bed comfortable. The other guests were quiet and there were no vacancies. I wouldn’t hesitate to stay there again if needed.
2023년 9월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 9월 12일
Hi Jon,The team at the Red Roof Inn Franklin, KY would like to thank you for sharing with us. We were pleased to read that we earned your 5/5 score. It also delighted us to read that our friendly staff and quiet property were to your liking.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

4/10 - 별로예요

Martin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not stay
2023년 8월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 9월 12일
The team at our Red Roof Inn Franklin, KY would like to thank you for sharing with us. We were saddened to see that your experience resulted in a 2/5 score. You also stated that you did not stay. Please feel free to share what happened so that Red Roof can take the necessary measures needed.Thanks again for sharing with us. We look forward to hosting you in the future and providing you with a great experience.Regards,XaoRediResponse Specialist

8/10 - 좋아요

Virginia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 3일
Hello Virginia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

6/10 - 괜찮아요

Steve

2023년 7월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 7월 31일
Hello Steve,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Franklin, KY. It's great to see that you were satisfied with your stay, resulting in a 3/5. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely,Tianna RediResponse Specialist

8/10 - 좋아요

Logan

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay. Close to everything including the highway.
2023년 7월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 7월 27일
Hello Logan,Thank you for your review and 4/5 rating. We are glad that you were pleased with our locations convenience and your stay. Our team will always ensure that we keep delighting you with our facilities and services. Thank you again for providing us with your feedback. We would love to see you again, should your travels bring you back to our area. Sincerely, Toni-Ann RediResponse Specialist - Redroof

6/10 - 괜찮아요

Sheri and claudia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
There’s not much competition in this area for RRI to put forth more than the minimum effort. The hallways are kept at a balmy 80 degrees. The days of a quality or even semi quality breakfast is in the history books. Toast, cereal, mini waffles is the extent of the menu. Yep that’s it. Coffee was respectable. showers are always nice after a long day. The shelf that looked like it was stuck on with caulk is missing. Exposed wires and open exhaust fan was curiously interesting to stare at (after the respectable coffee)… I yelled at the dog in the middle of the night. I thought he peed. It was the AC unit backing up condensation onto the floor.
2023년 7월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 7월 8일
Dear Sheri and Claudia,Thank you for taking the time to tell us about your experience at the Red Roof Inn Franklin, KY. I sincerely apologize that your stay didn’t meet your expectations. Please accept our apologies for the exposed wires your mentioned, the faulty AC unit, along with the other listed hindrances. Still, we are happy to know that you were able to enjoyed your shower and the coffee. I will certainly bring this to the property’s attention in an effort to address your concern.Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.Very truly yours, Chevanese RediResponse Specialist

6/10 - 괜찮아요

Christa

2023년 7월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 7월 24일
Hello Lisa,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Franklin, KY appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfortable rooms. Good value.
2023년 6월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 7월 1일
Dear John, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FRANKLIN KY. We appreciate your kind remark highlighting your valuable stay, our clean and quiet location and our comfortable rooms. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 - 훌륭해요

Nicole

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at this hotel multiple times and always have a good experience. The owners are very friendly. This is a pet friendly hotel with lots of flat ground to walk your dog. They have basic continental breakfast with waffles. Hotel located right off highway near 2 truck stops and a Wendy's. Will be staying again soon
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 29일
Dear Nicole,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FRANKLIN KY. It's thrilling to hear that you had a great experience with us, especially regarding your comments about our convenient location, pet friendly status, friendly staff and free breakfast. It's great to know that you always feel pleased staying with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,RecordoRediresponse Specialist

6/10 - 괜찮아요

Jeffery

2023년 6월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 7월 19일
Hi Jeffery,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Franklin, KY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

Angelique

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charged me an extra $100 with no explanation. When I called to ask why they said “their computers were down, and that they would get back with me.” Only they never got back with me. When I called back a second time I got a voicemail where I explained that I needed to know why I was charged the extra $100 or I would be leaving this on a review. I never heard back from them. Hence the review. My son and I are tidy hotel stayers, and literally just stayed the night, showered, ate breakfast and left. Customer service should be a top priority when dealing with people and is extremely lacking. I consider this theft.
2023년 6월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 6월 26일
Dear Angelique,We are sorry to hear your recent experience at the RED ROOF INN FRANKLIN KY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Kerry-Lee RediResponse Specialist

6/10 - 괜찮아요

Angelique

반려동물 동반 여행, 가족 여행
There was no elevator. Had to drag all of our stuff up to 2nd floor at the end of a long day. Hot breakfast consisted of waffles with no eggs or anything like that to go with it. The lady that was working was friendly and nice. It said pet friendly, but the guy made it seem like a big deal that my kitten would be sleeping in the room with us.
2023년 6월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 6월 22일
Hello Angelique,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FRANKLIN KY. We appreciate your 3/5 rating and our mention of our friendly staff. However, our breakfast option wasn't to your liking and one of our staff wasn't so pet friendly. We do apologize if you got the impression but it's completely fine for you to chill with you pet. Please know that we value your business and will take your comments into consideration to improve our customer quality.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 - 좋아요

Ericka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 6월 21일
Thank you for sharing your 4/5 rating with us, Ericka. Our staff at the Red Roof Inn Franklin, KY was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

4/10 - 별로예요

Jenna

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The smell of smoke and musk was really strong in the room. If there wasn’t a smell I could have tolerated sleeping here. I tried covering my face for the night with the blankets/sheets which helped. The owner is extremely friendly and the bed was clean. The bathroom on the other hand was not. There were dead bugs in the ceiling light and the corners/crevices of the room were caked with old grime. I feel sorry leaving this review but yikes
2023년 6월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 6월 15일
Dear Jenna,Thank you for your review following your stay at Red Roof Inn Franklin, KY. I am happy that our cleanliness and extremely friendly staff pleased you. However, you stated that the smell described, the dead bugs mentioned in the ceiling light and the other concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

8/10 - 좋아요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for one night and needed a nice quiet place to stay in. Front desk personnel was very nice and friendly. Easy check in and check out, and very welcoming. Clean area no complains. Will consider staying there again if we need a place in the area.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Jim

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice, take a look at the city if you've got time.
The Red Roof in Franklin was clean and comfortable. The neighborhood was safe. If you head into Franklin, it's a cool older town. The downtown area (about a mile and a half away) has some neat little shops, and it's a pretty place. The room needed some work on little things, like a cracked light switch and maybe a paint job. The breakfast was bread, some rolls, cereal, and a waffle maker, so don't be too excited about it even though it does fill the hole. You get a little more than what you pay for here.
2023년 5월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 5월 24일
Hello Jim,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Franklin, KY. It is so rewarding to read that you enjoyed the convenience of our location and the breakfast we offered. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Your comments in regards to the upkeep of the room is greatly appreciated and will be taken into consideration as it will help us improve your experience. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna RediResponse Specialist

10/10 - 훌륭해요

Barbara 님, WAYLAND

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Brittany

2023년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 5월 19일
Thank you for taking a moment to leave a review, Brittany. Myself and the staff at the Red Roof Inn Franklin, KY were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

2/10 - 너무 별로예요

Nicole

2023년 4월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 4월 19일
Thank you Nicole for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I are truly disheartened by your low score following your recent stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kerry-LeeRediResponse Specialist

2/10 - 너무 별로예요

Leroy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 4월 4일
Hello Leroy,Thank you for taking a moment to leave a review. Myself and the staff at theRED ROOF INN FRANKLIN KY is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

10/10 - 훌륭해요

David 님, Rapid River

2023년 4월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 4월 25일
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FRANKLIN KY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

8/10 - 좋아요

Darrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 3월 29일
Hello Darrell,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN FRANKLIN KY appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room itself was clean as was the bed, no concerns with the overall condition of the room at all but I was frustrated that other guests were allowed to blast their music straight through the night and management did nothing. It started at 10pm and was still going when I checked out at 530am. The floors and walls were shaking and it was clearly audible from the lobby. I left there more tired than when I arrived.
2023년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 3월 24일
Thank you for taking a moment to leave a review, Michael. Myself and the staff at the Red Roof Inn Franklin, KY were disappointed to see your 6/10 score following your stay. I am happy that you were pleased with the condition of our room and it's cleanliness. However, you indicated that the noise disturbance from other guests hindered your experience, which was saddening to read. We aim to deliver relaxing experiences, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Gabrielle RediResponse Specialist

8/10 - 좋아요

larry

좋아요: 직원 및 서비스
The price was good. The location was good for me. It’s an older property that has had some updates but could use more.
2023년 2월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 2월 11일
Dear Larry,Thank you for taking the time to write a review of recent experience at the RED ROOF INN FRANKLIN KY. It's heartwarming to read that our affordable rates and convenient location were the highlights to your travels, which reflected in your 4/5 score. Feedback from our guest are always welcoming while we strive to improve the quality of our services and guest experience.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Warmest regards,LintonRediresponse Specialist

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 2월 6일
Dear Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Franklin, KY value you as our guest and welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.With thanks,LintonRediresponse Specialist

2/10 - 너무 별로예요

James

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Nope
The room was very clean however it was extremely small for 2 beds and 4 people. They would only provide us with 2 towels for 4 people. When I would ask for additional towels, I was told "No, I'd have to wait". I had to explain the situation each time to get 2 additional towels that should have been provided initially. The water pressure was very disappointing, especially since the faucet and control were loose. Breakfast options were practically nonexistent, cereal or waffles, nothing else. Won't stay there again.
2022년 12월에 3박 숙박함
답변 제공: Steve 님, 2023년 1월 20일
Hello James, I apologize that your stay was unsatisfactory. We will take your comments and work to better improve guest experiences in the future. Thank you for your review. Have a great day!

8/10 - 좋아요

James

2023년 1월에 1박 숙박함

8/10 - 좋아요

harrold

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel
2022년 12월에 1박 숙박함
답변 제공: Steve 님, 2022년 12월 30일
Thank you for the great review!

10/10 - 훌륭해요

Hunter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설