외관

레드 루프 인 헬렌 여행 후기

2 out of 5
레드 루프 인 헬렌
8171 South Main Street, Helen, GA

이용 후기

6.8
평점 10 - 훌륭해요. 490개 이용 후기 중 146개" "
평점 8 - 좋아요. 490개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 490개 이용 후기 중 92개" "
평점 4 - 별로예요. 490개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 490개 이용 후기 중 75개" "

6.8/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Millie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 9일
Thank you for taking a moment to leave a review, Millie. The staff and I at the Red Roof Inn Helen were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Lynn

연인과의 여행
별로예요: 편의 시설/서비스
I liked that the property was near the center of town but it needs a major facelift and cleaning.
2024년 3월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 3월 29일
Hello Lynn, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Helen. I'm thrilled to read that you loved the cleanliness and the convenience of our location, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Sophie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet was used in my room upon check in. Before then I had changed rooms because the shower had water in it and seemed to have been used and there was hair in the sink.
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 26일
Dear Sophie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Helen. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the toilet was used in the room upon check-in and before that you had to change rooms due to the shower as it had water in it and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. We value your business and would like to assure you that this is not a reflective of our usual standards. At Red Roof, your feedback is invaluable to us, so I really appreciate you providing us with your feedback. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Maria

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location and nice view from my room but the linen bed was stained
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 26일
Dear Maria,Thank you for taking the time to tell us about your experience at the Red Roof Inn Helen. I am happy to hear that you were pleased with our location and the view from your room. However, I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the stained linen on the bed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next should you have any issues, please do not hesitate to let the front desk know. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Brett

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Towels were not clean
2024년 3월에 2박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 22일
Hi Brett,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Helen. Please accept our most sincere apologies for the issue regarding the towels. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

4/10 - 별로예요

Lynette

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was broken and the covers were stained. Need a chiropractor after sleeping in the bed two nights. Loud noisy neighbors. Cigarette butts allover the steps and grounds outside.
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 18일
Dear Lynette,Thank you for your review following your stay at Red Roof Inn Helen. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken bed, the stained covers and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

4/10 - 별로예요

Crystal

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Water temps in room too hot or too cold even for someone who.likes hot showers. Poor "remodleing".
2024년 3월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 18일
Thank you for taking a moment to leave a review, Crystal. The staff and I at the Red Roof Inn Helen were disappointed to see your 2/5 score following your stay. You stated that the poor remodeling and the water temperature hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 19일
Thank you for taking a moment to leave a review, Richard. The staff and I at the Red Roof Inn Helen were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Nicholas

2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 9일
Thank you for taking a moment to leave a review, Nicholas. The staff and I at the Red Roof Inn Helen appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, GabrielleRed Roof Management RediResponse Specialist

8/10 - 좋아요

Yadira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is the good place
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 10일
Dear Yadira,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Helen. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Meg

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Staff was friendly and helpful. Towels were stained. Room condition was fair - clean, but needed maintenance.
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 7일
Dear Meg,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Helen. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, friendly and helpful staff. You indicated that you were unsatisfied with stained towels and the room needing maintenance. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist

2/10 - 너무 별로예요

Randy

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived, they told me they had a reservation for only 1 room even though I had my reservation email that confirmed 2 rooms. The desk clerk was less than reasonable and just kept telling us how bad Expedia is and that it was my fault that the room was not booked because I used Expedia. I kept trying to show her my reservation email and letting her know the name of the person that would be in the other room, but she wanted nothing to do with it. She just kept repeating how bad Expedia is and blaming me for using them. She found a room for us anyhow so we took it. When we got into the room, there was animal feces on the floor, the toilet seat was broken, the TV would not come on, and the electrical outlets looked like they had been put on by a 6 year old. When I tried calling the office to let her know the condition of the room, I found many of the buttons on the phone were missing. Fortunately, I was able to get her in there and she agreed the room was garbage. Again, she found us another room, but not the king room. Again, obviously cleaning and maintenance are not priorities there, but we had wasted enough time, so we just took it. The only chair in the room was broken, the door would not properly shut unless we fussed with it for several minute (not very secure), the freezer had inches of frozen ice and no freezer door (unusable), the room had obviously been cleaned, but not thoroughly, and the bedding was covered with stains.
2024년 3월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 3월 5일
Dear Randy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Helen. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with unclean floor, broken toilet seat and the other concerns you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

2/10 - 너무 별로예요

lina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was not able to help me the way I needed to be helped
2024년 2월에 3박 숙박함
답변 제공: Samantha Rediresponse Specialist 님, 2024년 2월 27일
Thank you for your review, Lina. The staff at the Red Roof Inn Helen and I were disappointed when we saw your 1/5 score following your stay. You also mentioned that the staff was not able to help you in the manner in which you would have like to be helped, which was truly disheartening to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - 별로예요

Ulfat

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Everything was okay, except the towels. The towels were stained. Luckily, we had our own towels.
2024년 2월에 2박 숙박함
답변 제공: Kerry-lee RediResponse Specialist 님, 2024년 2월 24일
Dear Ulfat, Thank you for leaving your feedback after your experience at RED ROOF INN HELEN. Regarding the stained towels, we apologize for the unfavorable experience. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

2/10 - 너무 별로예요

KATHY

가족 여행
We won’t ever book here or ever book for more then one night. We had booked for 2 night stay feb 20&21/24 We drove from Canada a 2 day drive. I tried emailing through Expedia Feb 20 that we wouldn’t make it that day because of the drive being longer from the traffic. The virtual agent couldn’t understand my message so I called Red Roof inn. There was no answer or answering machine. We tried calling again in the morning Feb 21 again no answer. When we arrived in the evening Feb 21 we were told because we didn’t call Feb 20 they considered us a No Show so they cancelled our 2 days! So after charging the 2 days we could pay again for another night if we wanted?? We didn’t want our money back for they 2 day stay - we just wanted to stay for the night we had previously paid for. We will avoid ever booking a hotel stay at a Red Roof Inn again and that’s our recommendation we will tell our family and friends.
2024년 2월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 24일
Dear Kathy, Thank you for your feedback following your experience with us at the RED ROOF INN HELEN. In response to the hindrance highlighted we sincerely apologize for the less-than-ideal experience. Feedback from our guest is always welcome as we strive to improve the quality of our services so as to make their experiences better here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Toan

2024년 2월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 22일
Hello Toan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Helen and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 - 괜찮아요

Christie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Hotel was fine, staff was very nice - issue was a family nextdoor with a screaming baby very early in the morning. Very thin walls - bring ear plugs.
2023년 12월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 2월 21일
Dear Christie,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Helen. I'm sorry to hear that you weren't able to have a comfortable stay with us due to a baby screaming next door. The next time you stay at our Red Roof and you have any issue, please reach out to the front desk so that we can resolve any issue you may have. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property in Helen. Close to main attractions. Awesome staff.
2024년 2월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 17일
Hello Henry, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Helen. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us, especially regarding our convenient location and awesome staff. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kimberlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything ok
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 16일
Hello Kimberlyn, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Helen. We are delighted to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 16일
Hello Anthony,Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Helen. We are happy to hear that you enjoyed all aspects of your stay and the customer service provided by our staff met your expectations, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and our Red Roof team look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place with wonderful people. Love it here.
답변 제공: Olivia RediResponse Specialist 님, 2024년 2월 14일
Thank you, Anthony, for telling us about your stay at the Red Roof Inn Helen. I am glad you found our hotel to be wonderful with amazing staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthony

좋아요: 편의 시설/서비스
Great stay
2024년 2월에 4박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 12일
Thank you for taking a moment to leave a review, Anthony. The staff and I at the Red Roof Inn Helen appreciate your 5/5 score following your stay. I am thrilled that you had a great stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 - 괜찮아요

Erik

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Estuve 2 noches y nunca fueron a limpiar el cuarto todo lo demás bien
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Joshua

2024년 2월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 24일
Hello Joshua, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 2일
Dear William, We at the RED ROOF INN HELEN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 - 괜찮아요

Jaymi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Nice place but room cleaning is not a priority.
I booked a King jacuzzi room. Check-in was fine. The employee was great. However, when I went to use the in-room jacuzzi there was barely enough hot water to fill it a third of the way. Once I finally had enough water in the tub, when I turned on the jets, lots of black particles came out. Which means they are not deep-cleaning the jacuzzi tubs. So when you use one, there is no telling what you are sitting in. For this reason, I will not return.
2024년 1월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 1월 27일
Hi Jaymi,Thank you for taking the time to write a review of your stay at the Red Roof Inn Helen. Please accept our most sincere apologies for any inconvenience caused by the jacuzzi. Please note that your feedback is appreciated and will be taken into consideration to improve the quality of our services.Know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,RedRoof Management

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd time my wife and i have stayed at this property and did not disappoint. We live close to helen and its a frequent last minute gettaway for years. The king room was clean, comfortable, quiet, staff was great quickly solving problem with new tv service (which is great). No complaints about anything. We have stayed at almost every property in Helen and cant beat this as far as a great stay for half the price of the others.
2024년 1월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2024년 1월 22일
Thank you, Jamie, for sharing your feedback following your stay at the Red Roof Inn Helen. I'm so glad we earned your positive rating. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the king room was clean, comfortable, and quiet, as well as our staff was great, along with the other positive features of your stay. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Thank you,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Helena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Good but old
2023년 12월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 14일
Dear Helena,Thank you for taking the time to leave a review. I appreciate your 4/5 score regarding your recent stay at the RED ROOF INN HELEN. I am happy to hear your stay was good. However, you indicated that the upkeep of our hotel hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Manda

좋아요: 청결 상태
별로예요: 직원 및 서비스
Helen was overall beautiful the experience of the motel was not
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 12일
Thank you for taking a moment to leave a review, Manda. The staff and I at the RED ROOF INN HELEN were disappointed to see your 1/5 score following your stay. You indicated that you were unsatisfied with your experience at our hotel. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Nonetheless, it's good to hear that you found the area of our hotel to be overall beautiful. Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely, Red Roof Management

6/10 - 괜찮아요

Yubisleidy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La pila del agua rota me cambiaron de habitacion . Se escucha todo lo que hablan La habitación de al lado . El desayuno se agota 8:50 am . El trato fue excelente y la cama muy comoda .
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 11일
Querida Maria,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradezco sus comentarios respecto a su reciente estadía en el RED ROOF INN HELEN. Es fantástico saber que la cama le resultó cómoda y que estuvo satisfecho con el trato recibido en nuestra ubicación. Sin embargo, le pido disculpas sinceras por la situación que mencionó con respecto a la fuente de agua y el desayuno. Los comentarios de nuestros huéspedes siempre son bienvenidos ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar que se sienta cómodo. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Red Roof Management

10/10 - 훌륭해요

Steven

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet but it was off season. Maybe different in season
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 10일
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HELEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be quiet. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay.
This was our 2nd at this Red Roof and again it was very clean and comfortable. First time with pet and no issues. Staff was very friendly and sociable. Only a 1 night but would stay longer when able.
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 11일
Thank you for taking the time to write about experience at the RED ROOF INN HELEN. David, I am delighted to read that you had a great encounter with us and we truly appreciate your comments about we're your choice hotel, you found it to be very clean and comfortable, and all the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, David, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Red Roof Management

2/10 - 너무 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 10일
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Odelaisy

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 11일
Hello Odelaisy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

james

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disgusting
I killed 3 roaches in our room. Unfortunately this was in the morning or we would have left
2024년 1월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 11일
Dear James, We are sorry to hear about your recent experience at the RED ROOF INN HELEN. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management

8/10 - 좋아요

Ramon

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place excelent
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 4일
Dear Ramon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Helen. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our excellent location. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

8/10 - 좋아요

Jerry 님, Pell City

연인과의 여행
좋아요: 직원 및 서비스
Location is great ! Could be cleaner btu i understand it is high traffic and people don't clean up after themselves but trash cans were over flowing, breakfast was very minimal and not always coffee, Room was clean, warm and no complaints but no deadlock on the doors so you just have to trust the door is safe, there were many loud guests but guessing that is to be expected with time of year. Staff was friendly and easy check in and out
2023년 12월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 4일
Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Helen. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our great location, friendly staff, easy check in and out. You indicated that you were unsatisfied with the cleanliness of the hotel, minimal breakfast, disturbance other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

2/10 - 너무 별로예요

alicia f

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La propiedad esta muy
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 31일
Querida Alicia,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Helen. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia. Usted indicó que no estaba satisfecho con su estadía. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,ChirellRediResponse Specialist

2/10 - 너무 별로예요

Loyda

Very dirty and breakfast very poor
2023년 12월에 2박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 31일
Dear Loyda,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Helen. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness and poor breakfast. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 - 좋아요

Leah

가족 여행
Good value in the center of town. Walkable to most restaurants, stores, activities. Breakfast was minimal and beds were lumpy and soft.
2023년 12월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 31일
Dear Leah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Helen. I'm thrilled to read that you loved our convenience and good value. However, please accept our sincerest apologies as it seemed your stay felt short of your expectation due to minimal breakfast, lumpy and soft bed. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.Thank you for sharing your concerns, we appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,ChirellRediResponse Specialist

2/10 - 너무 별로예요

Marcus

2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 1월 18일
Hello Marcus, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HELEN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 - 괜찮아요

Evan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Put us in a room to start that the TV wouldn't shut off and had obviously not been serviced. They did make that up by putting us in a better room. The staff was friendly enough, especially in the evening. The morning staff was nice but obviously knew nothing of the area because when asked, he didn't mention where's a good place to eat, things to do in Helen, instead suggesting video games, arcade places, etc. Such a sad tale of the new generation. If not for the staff being very nice, this place would be a 2 star at best. Bed was very uncomfortable.
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 30일
Thank you, Evan, for your recent review of your stay at the Red Roof Inn Helen. We regret the inconvenience you experienced with your first room; still, I'm happy you got a room change. It's also great to hear that our staff were friendly enough, especially in the evening and the bed was very uncomfortable. You also mentioned that the morning staff was nice but wasn't knowledgeable of the area. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Raj

좋아요: 직원 및 서비스
Property it’s ok
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 29일
Thank you, Raj, for your recent review of your stay at the Red Roof Inn Helen. We are delighted to hear that you found our property okay, prompting your 5/5 staff. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 - 좋아요

Sergio

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Non working pool
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 29일
Thank you, Sergio, for taking the time to tell us about your experience at the Red Roof Inn Helen. We value you as a our guest and welcome your 4/5 rating. In regards to our pool, it's temporarily closed for the rest year. Please accept our sincerest apologies for any inconvenience caused. Nevertheless, our team is committed to satisfying our guests, so we are very thankful for your feedback.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Pros: Walking distance to town center. Gas station/convenience store next door. Dogs stay for free. Cons:Rooms are updated but not very clean. Beds and pillows were hard, bed cover had hair and what looked like makeup on them. Fridge was dirty inside. Some outlets didn't work.
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 29일
Dear Valued Guest,Thank you for your recent review of your stay at the Red Roof Inn Helen. We appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the convenience of our location. You also highlighted that the room wasn't thoroughly cleaned, the beds and pillows weren't to your liking, some of the outlets didn't work, along with the other listed hindrances. I will certainly bring this to the property’s attention in an effort to address your concern.We look forward to another opportunity to serve you better at Red Roof the next time you're in town.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Luis

2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 26일
Thank you for your positive rating, Luis, following your stay at the Red Roof Inn Helen. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was clean and walkable to many shops
2023년 12월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 25일
Thank you, James, for the feedback about your stay at Red Roof Inn Helen. We are delighted to hear that you enjoyed the cleanliness and convenience of our location. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Benjamin

2023년 12월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 12월 23일
Hello Benjamin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

MARISOL

가족 여행
Not to bad!
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 21일
Hello Marisol, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management