저녁 식사 제공

호텔 아마라노 버뱅크 - 할리우드 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 609개" "
평점 8 - 좋아요. 1001개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 94개" "
평점 4 - 별로예요. 1001개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 52개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
조용하고 고즈넉한 버뱅크의 숙소
아마라노는 굉장히 오랜기간 출장으로 머물렀던 곳인데 개인적으로 조용하고 한적한 느낌이 매우 좋았습니다. 맞은 편에 마트같은 Vons에서 이것저것 구하기가 쉽고 늘 손님이 넘쳐나는 Beabea’s라는 음식점도 있습니다. 다만, 직원이 그리 많이 친절한 것은 아니고 특히 주차비가 너무 비쌉니다.
2018년 9월에 1박 숙박함
답변 제공: 재스민 화이트 님, 2018년 10월 8일
4 성급 리뷰 주셔서 감사합니다. 우리는 당신이 버 뱅크에 대한 다음 여행에서 우리를 다시 선택하기를 바랍니다.

10/10 - 훌륭해요

Tracie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
“Windy” was her name in the front and she was great! Also the valet staff were super friendly with my children, they made us want to come back.
2024년 4월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 13일
Thank you for staying with us and for the great review, Windy really is fantastic! We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nearby shopping and dining options.
2024년 4월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 11일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 11일
Thank you for staying with us and for the 5 Star review. We very much appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really well kept. Great service, just not surrounded by anything but strip malls.
2024년 3월에 4박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 9일
Thanks so much for staying with us and for the great reveiw. By way of an explanation, there are several local parks and we provide complementary bicycles. Additionally, both Warner Bros and Universal are just around the corner. We hope to see you again soon.

10/10 - 훌륭해요

Davit

2024년 4월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 8일
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Thuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the Bar - drinks was good Only feedback for this hotel is Sound proof. We can hear pretty much everything from the next room 😅😂
2024년 4월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 8일
Thanks for staying with us and for the feedback. We very much appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 4월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 4일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 3일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 3일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was pretty great! Very clean and staff is very kind. I went to universal studios and it was about a 10 min drive there. There’s a Vons across the street from the hotel which was very convenient if you forgot anything for your trip. I would definitely recommend this hotel & will be staying here next time I go to Burbank.
2024년 3월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 4월 1일
Thank you very much for staying with us and for the great review. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Davit

2024년 1월에 1박 숙박함
답변 제공: Jefferson Garcia 님, 2024년 4월 5일
Thank you for your wonderful review. We're delighted to hear that you enjoyed your time at Hotel Amarano. We hope to have the pleasure of welcoming you back in the near future.

6/10 - 괜찮아요

alexandra

별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 26일
Thanks for staying with us. It looks like we missed the mark this time but do hope you’ll give us a second chance for a 5 Star experience.

10/10 - 훌륭해요

Sang Eun Vivien

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very attentive and helpful. When my kids played around with the safe, I called the concierge and they got someone to help me reset it within 15min. Continental breakfast offerings were good - bagels, jams, coffee and tea, fruit, mini muffins, yogurt, protein bars. Nice that there’s a Vons right across the street, too.
2024년 3월에 4박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 21일
Thanks so much for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

4/10 - 별로예요

Sara

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Last two times I reserved through Expedia they give you the worst located room rude at check in about it and they charge $40 for zero perk apparently it’s WiFi but I didn’t need the WiFi. The room ac this time and last was obnoxiously loud had to turn it off again very low quality upkeep
2024년 3월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 18일
Thank you for staying with us and our sincere apologies for what you experienced. By way of an explanation the amenity fee covers daily valet parking and continental breakfast, complimentary bike rentals and more. I'll investigate the room in which you stayed to resolve the AC noise mentioned and do hope to see you again for a 5 Star experience. Should you prefer a different room location, we do our best to move all guests whenever possible.

10/10 - 훌륭해요

Jackelynn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was safe and felt private. Very nice staff and hotel. We loved it being close to universal.
2023년 12월에 5박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 17일
We’re thrilled you enjoyed your experience and appreciate the review. Thanks for staying with us and we hope to see you again soon.

8/10 - 좋아요

LUCIA

좋아요: 청결 상태, 직원 및 서비스
Liked: stylish/ hotel lobby and rooms' design/ jacuzzi/ pool/ pool chairs/ walking distance grocery store and restaurants starbucks. Didn't like: only valet parking- no other options; if no car they will still charge you $40 night; iron table had 3 big grease stains, almost ruined my shirt. / bad sheets and mattress ok / bathtub not clean/ shower head had strong water jet and to harsh.
2024년 3월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 16일
Thank you for staying with us and for the detailed review. By way of an explanation, in addition to parking the amenity fee also includes continental, bike rentals and much more. All room conditions have been addressed. We do hope you’ll give us a second chance for a 5 Star experience.

8/10 - 좋아요

Kristen

Don’t book if you’re a smoker or don’t like your car valet . Other then that great location , beautiful hotel .
2024년 3월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 4일
Thank you for staying with us and for the comments. By way of an explanation, valet parking is included in your amenity fee. Additionally, all CA hotels are non-smoking and the City of Burbank in its entirety is non-smoking. We appreciate your business.

10/10 - 훌륭해요

Euka

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to Universal Studios, clean, friendly, nice breakfast and very much appreciated the bottled water.
2024년 2월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 4일
Thank you for staying with us and for the wonderful review. We’re thrilled you enjoyed your experience and hope to see you again soon.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 편의 시설/서비스
Muy buen servicio
2024년 3월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 3월 4일
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Peter Kolla - GM 님, 2024년 3월 1일
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

ELEANOR

2024년 2월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 27일
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Karla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal excelente l, atención super bien me encantó a mi y mi familia quedamos muy satisfechos 😊😊🙏
2024년 2월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 25일
Thank you for staying with us and for the outstanding review. We’re thrilled you and your family enjoyed yourselves and look forward to seeing you again soon.

10/10 - 훌륭해요

Marlisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff and property were great! I would definitely stay at this hotel again :)
2024년 2월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 23일
Thanks for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accommodating front desk. Wonderful pool and spa. Nicely maintained hotel.
2024년 2월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 18일
Thanks for staying with us. We appreciate the great review and look forward to seeing you again soon.

8/10 - 좋아요

Daniel 님, Shelby Township

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a good stay at Amarano. The lobby bar is always lively and staff is great.
2024년 2월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 18일
Thanks for staying with us and for the great review. We hope to see you again soon for a 5 Star experience.

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unexpected and very nice hotel. Will stay there again. Lounge is small but quaint and food and service were great.
2024년 2월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 18일
Thanks for staying with us. We appreciate the great review and look forward to seeing you again soon.

8/10 - 좋아요

Sonya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is safe and close to freeways. There are many food, cafes and grocery stores that you can walk to. That's important to me coming from NYC. I would definitely this boutique hotel.
2024년 2월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 17일
Thank you for staying with us and for the detailed review. We appreciate your business and hope to see you again soon for a 5 Star experience.

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 14일
Thank you for staying with us and for the 5 Star review. We very much appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decor
2024년 1월에 5박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 5일
Thank you for staying with us and for the great review. We value your business and look forward to seeing you again soon.

6/10 - 괜찮아요

Malana

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 5일
Thank you for staying with us. It looks like we missed the mark this time but do hope you’ll give us a second chance for a 5 Star experience.

10/10 - 훌륭해요

Cori

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love staying at this property.
2024년 1월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 30일
We're so thrilled to hear this and look forward to seeing you again soon. Thanks so much for the wonderful review.

10/10 - 훌륭해요

Reina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the location and availability of restaurants as Star Bucks is across the street and a local grocery store was in the same area making walking an option.The hotel was decorated for Christmas and new years and had some family areas in the small lobby. Staff were available to hold our luggage safely in the lobby, while we went on our excursions and wait for our transportation to the train station. We enjoyed the hotel and they were very accommodating to my down allergies.
2023년 12월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 30일
Thank you for the wonderful review and for staying with us. We’re so glad you enjoyed your stay and look forward to seeing you again soon.

10/10 - 훌륭해요

Raluca

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel! But not a walkable area
2024년 1월에 4박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 27일
Thanks for staying with us and for the review. By way of an explanation, Hotel Amarano is centrally located in a residential area with parks, shopping and restaurants all just steps away. We do hope to see you again.

2/10 - 너무 별로예요

Brenda

2024년 1월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 24일
We are so sorry to hear this which is not typical to Hotel Amarano experiences. Please reach out to us directly to remedy all matters and allow us to work toward a second chance to get it right.

8/10 - 좋아요

Emily

2024년 1월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 2월 14일
Thank you for staying with us. We do appreciate your business and hope to see you again soon for a 5 Star experience.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 20일
Thanks for staying with us and for the great review. We appreciate your business and hope to see you again soon.

10/10 - 훌륭해요

Matthew Carl 님, North Royalton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was near the Warner Bros Lot and close to tons of cool restaurants in Burbank and Toluca Lake. The staff was great but the amenities were a little less than other hotels in the area. The included breakfast was mini pastries, bagels, tea and coffee. And the TV had limited channels and had no ability to stream/mirror from a phone.
2024년 1월에 4박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 17일
Thank you for staying with us and for the 5 Star review. My sincere apologies that the TV services were not properly functioning in your room. Our BeyondTV provides extensive channels, subscription login for Netflix etc. along with streaming. I'm checking the room in which you stayed to ensure it's working properly.

2/10 - 너무 별로예요

Jacob

The toilet was not working I complained 3 times they still did not fix it. The housekeeping service was terrible.
2024년 1월에 6박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 16일
We are so terribly sorry to hear of your stay with us. I assure you this is not a typical experience at Hotel Amarano. I've shared your comments with all team involved: front desk, housekeeping & engineering to ensure what happened does not repeat. We sincerely hope you'll give us a second chance to get it right. Please reach out to me directly as I'd love to assist with future reservations for 5 Star experiences.

10/10 - 훌륭해요

larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 10일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

Santosh

2023년 12월에 3박 숙박함
답변 제공: Jefferson Garcia 님, 2024년 1월 26일
Thank you so much for the fantastic five-star review! We truly appreciate your support and are delighted to know that you had a wonderful experience with us. Your feedback means the world to us.

2/10 - 너무 별로예요

Mary

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
We stayed 2 nights they didn’t change the towels I called costumer service if we can get a clean towels she said right away we waited until the next day no body came and gave us a clean towels.
2023년 12월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 10일
I'm terribly sorry to hear of your experience with us. What you explained is not typical of Hotel Amarano service standards. I've shared your feedback with the appropriate departments and do hope you'll give us a second chance to get it right.

8/10 - 좋아요

Simranjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the area in which the hotel is located and the staff were very nice. I did wish that room cleaning was done more frequently and better overall.
2023년 12월에 5박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 10일
Thank you for staying with us and for the review. We appreciate your business and strive for 5 Star experiences with every stay. By way of an explanation, staffing challenges remain hospitality's #1 symptom from the pandemic. We appreciate your business as we continue to grow our team.

6/10 - 괜찮아요

Luan

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All is good except that when we came back after the day at Universal Studio, the room didn't get house keeping done. Otherwise I would give a 5 stars for everything.
2023년 12월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 10일
Thank you for staying with us and for the constructive feedback. We strive to provide excellent service, every stay. I've shared your feedback with the appropriate department for immediate improvement.

10/10 - 훌륭해요

Michael

2023년 12월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 10일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

sandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and accommodating staff. Beautiful decorated room. Carpet little stained but lobby and Resturant was very nice. Great experience would definitely stay again!
2023년 12월에 2박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 5일
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 - 훌륭해요

sam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Peter Kolla - GM 님, 2024년 2월 9일
Thank you for staying with us and for the outstanding review. We value your business and look forward to welcoming you back soon.

8/10 - 좋아요

Erin 님, WEBSTER

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room however they said cleaning would be every 2 days and room was not touched with in the 4 days we were there.
2023년 12월에 4박 숙박함
답변 제공: Peter Kolla - GM 님, 2024년 1월 5일
Thank you for staying with us and for the review. We value your business and are looking into what took place, apologize for the inconvenience and hope you'll give us a second chance to get it right.

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
CA Cowgirl
The Amarano is a great little boutique hotel. Its location is great for access to freeways. Physically it is a little tired, but it has an absolutely charming bar and restaurant just off the lobby with great food and that makes up for all its shortcomings in other areas!❤️
2023년 12월에 6박 숙박함
답변 제공: Peter Kolla GM 님, 2024년 1월 1일
Thanks for staying with us and for the detailed review. We appreciate your feedback for continued improvement and hope to see you again soon.

10/10 - 훌륭해요

Nicole

2023년 12월에 3박 숙박함
답변 제공: Peter Kolla GM 님, 2023년 12월 31일
Thank you for staying with us. We appreciate the review, value your business and look forward to seeing you again soon.