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캔들우드 스위트 오스틴-라운드 록, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 오스틴-라운드 록, IHG 호텔
521 South I35, Round Rock, TX

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 389개 이용 후기 중 169개" "
평점 8 - 좋아요. 389개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 389개 이용 후기 중 51개" "
평점 4 - 별로예요. 389개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 389개 이용 후기 중 33개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Martha

2024년 4월에 1박 숙박함

4/10 - 별로예요

Tyler

가족 여행
별로예요: 숙박 시설 상태 및 시설
A/C didn’t work. Stuck on 78 and set on 68. Faucet for the bath was about to fall off. Most lamps didn’t even turn on. Seems like they just painted over a old hotel. For the same price you could find somewhere way better to stay.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Malaya

연인과의 여행, 출장 여행
별로예요: 청결 상태
room was absolutely dirty, wasn’t the right room to begin with
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Temika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Joyce

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the kitchen and location.

2/10 - 너무 별로예요

Lonnie

2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Veronica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
At arrival they could not find my room so they had to get a manager there and they did not give me the bedroom i had booked because they said they were already full. My sister and i both did reservations before arriving and they had canceled hers without letting her know. There were also 2 men there, who i believe were family of the manager because they were grabbing items from the "store" they have available and did not pay for the items they took. The showers were horrible, they had paste on them from where they "fixed" it. The water was not very hot, and the faucet would've fell off if I would've kept using it. In the morning, while we were still sleeping the janitor walked into our room! Horrible experience. Do not recommend.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

8/10 - 좋아요

Martha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 4박 숙박함

2/10 - 너무 별로예요

Ricki

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Moustaffa and the entire staff were friendly, helpful and supportive. I’ll surely be back😉😎
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Anttalisa

별로예요: 청결 상태
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Kendrick

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is infested with roaches many of the rooms have non-functioning air conditioning and they do not clean the rooms was there for a week and the only thing I was able to get was clean towels that I had to recycle through the front desk myself the facilities are poor as well they have laundry on site where the dryers do not work.
2023년 6월에 4박 숙박함

4/10 - 별로예요

Ivan

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was old and dirty. Dishwasher was filled with every dish, used and with food caked on food. I don’t mind old and dirty but not for this price.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Tommy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not bad for the money.
Overall it was good for the price. Only issues were distance to elevator and bathtub fixture broke off when i tried to use it. Im pretty handy so not a big deal.
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

Vaughn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Needs repair
Workers were very friendly. Room is in need of repairs tub fixture poorly installed. Light by bed not working. Door battery Barely worked. I had to hold door just right so it would not bind. 3rd floor by elevator missing trim. Coffee maker in lobby out of service. Bed was comfortable.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I had to switch rooms due to the shower faucet being broken and the fridge was very noisy. They switched me immediately! The elevator is in need of repair as it makes an amazing amount of noise when in it. The office chairs in both rooms require replacement as the cushions are just old and you feel the metal bracing. The hotel is very clean and the associates very nice. Some money needs to be invested to bring it up to the standard Candlewood is known for.
2023년 3월에 3박 숙박함

8/10 - 좋아요

Lisa

좋아요: 직원 및 서비스
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Nicole

2023년 2월에 2박 숙박함

4/10 - 별로예요

pedro

별로예요: 숙박 시설 상태 및 시설
2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ty

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at this place based on the “star” rating…dont be fooled, it sucks! The elevator was broken for two days, the towels had stains, an iron but no ironing board in the room, one side of each of the queen beds was literally up against the wall, way over priced. There are plenty of other places to stay in the area, do yourself a favor and choose one of them!
2022년 10월에 2박 숙박함

4/10 - 별로예요

Kyle

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The air filter for our A/C unit clearly hadnt been cleaned in years. I have a picture if needed. Front of house staff was a mixed bag. Some were really pleasant and others seemed like they didnt want to be bothered. Bed was uncomfortable. Bathroom was pretty nice and kitchen in suite was solid though.
2022년 10월에 4박 숙박함
답변 제공: Renika 님, 2022년 10월 27일
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

6/10 - 괜찮아요

실제 이용하신 고객

Ok for the price but not great.
The AC wasn’t cooling enough. There were stains on the wall and bathtub. There was a used kitchen sponge in the sink and the dishes were still in the dishwasher.
2022년 10월에 1박 숙박함
답변 제공: Renika 님, 2022년 10월 27일
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

4/10 - 별로예요

Lauren

연인과의 여행, 출장 여행
별로예요: 청결 상태
This place smelled like cigarette smoke.
2022년 10월에 1박 숙박함
답변 제공: Renika 님, 2022년 10월 27일
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I'd love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

2/10 - 너무 별로예요

Rajiv

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Eloy Davila

좋아요: 직원 및 서비스
ok
2022년 9월에 1박 숙박함
답변 제공: Renika 님, 2022년 10월 27일
Im sorry that your stay was not to your liking. We strive to provide a excellent guest experience. If you could please reach out to us I;d love to speak with you more about your stay. I do hope that you continue to consider Candlewood in you future stays.

10/10 - 훌륭해요

Ruby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, snacks overpriced, no place within walking distance to eat
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Ted

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Laura 님, 2022년 3월 24일
Thank you for staying with us. Hope to see you again.

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
Amazing experience!!!!!! Excellent facility. Loved our stay
2022년 3월에 4박 숙박함
답변 제공: Laura 님, 2022년 3월 14일
THANK YOU SO MUCH FOR STAYING WITH US. WE HOPE TO SEE YOU AGAIN

10/10 - 훌륭해요

Sheneka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lemonade out Lemons!!
I had to book last minute due to issues with previous hotel. The staff at Candlewood was great. The front desk clerk named Veronica was wonderful and helpful with getting my family taken care of. The hotel was clean and well kept. Next time we are in the area I will be staying at Candlewood!!
2022년 3월에 1박 숙박함
답변 제공: Laura 님, 2022년 3월 9일
Thank you for staying with us. I will tell the Veronica the great new. Please stay with us again. Have a beautiful day.

4/10 - 별로예요

Carol

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
An employee at the hotel called me an hour prior to check in & said they had to cancel my reservation. I went to the hotel anyway & checked in. The room was not cleaned adequately & there was old food left in the refrigerator. The fire alarm went off at 1:30 am. There was a bug crawling on the floor this morning. The phone was not working & I had to call the hotel repeatedly to get the Wi-Fi code. I have stayed at candlewood suites in other areas, but this was the worst & not acceptable for a major hotel chain.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Ibrahim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 8박 숙박함

10/10 - 훌륭해요

meaghan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean and well kept. Pantry was a little pricey and had little selection
2022년 1월에 2박 숙박함
답변 제공: GM - Jay Kamal 님, 2022년 2월 3일
Thank you for your review. We hope to serve you in the near future.

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 5박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, safe and friendly staff.
2021년 12월에 5박 숙박함
답변 제공: Jay, GM 님, 2021년 12월 12일
We value our guest's feedback. Thank you for your review! Jay Kamal, General Manager

2/10 - 너무 별로예요

Karon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Candle wood canceled my reservation I made in August for October, 4 days before my supposed stay. No explanation. No one at Candlewood would give us an answer. The manager was either never there or would never answer the phone. We are out approximately $100 for festival tickets. We even contacted IHG to try and get an answer, the said they’d call us with an answer. It’s been 6 days, I’m still waiting. I will never stay at an IHG property again. If you plan a vacation or event based on having a reservation at this hotel, good luck. Prepare to be treated horribly.
2021년 10월에 1박 숙박함
답변 제공: Jay, GM 님, 2021년 11월 24일
Dear Karon, Thank you very much for your candid review of your recent stay at our hotel. I will be reaching out to you regarding the hotel cancellation.

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bugs, dirty and noisy!
2021년 10월에 2박 숙박함
답변 제공: Jay, GM 님, 2021년 12월 5일
Thank you so much for staying with us and sharing your feedback. We have made the necessary changes with hotel renovations. We hope you would consider us again and hope to see you in the near future. Please reach out to Jay Kamal, General Manager

10/10 - 훌륭해요

Kaycie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 4박 숙박함
답변 제공: Jay, GM 님, 2021년 11월 24일
Dear Kaycle, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments!

8/10 - 좋아요

Jazmine

2021년 9월에 6박 숙박함

2/10 - 너무 별로예요

Oneyda G.

별로예요: 청결 상태
Most horrible experience ever
This place canceled on me the same day and I had no place to stay in. Customer service was nasty 🤮 they said be I did my reservation with Expedia they were not going to help me. In fact my reservation was through VRBO and I try texting and calling and no one have ever contact me yet . But yes they charged my credit car with out me having stay at the place because the HOTEL SAID THERE WERE OVER BOOKED .
2021년 9월에 1박 숙박함

8/10 - 좋아요

Elsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Melissa 님, 2021년 7월 23일
Thank you for taking the time to leave us a review. We hope you enjoyed your stay and you will come again soon..

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was not a fan at all that when I arrived to my room I found that the toilet was not flushed from the last guest. I flushed the toilet and it overflowed. After using all the towels in my room I go to use the phone to call for front office or house keeping but the phone doesn’t work. So I use the stairs (elevator didn’t work) to visit for office to see if housekeeping could clean and sanitize that bathroom. The front office worker’s response to what happened was “that sucks” and I was given extra towels, trash bags, and cleaning spray to do the work myself (have pictures as well.) For what I paid, I was not expecting to have to clock in as a custodian during my stay.
2021년 7월에 1박 숙박함
답변 제공: Melissa 님, 2021년 7월 19일
I am so sorry that you experienced this during your stay. I will be getting with our housekeeping staff as well as our front desk staff and make sure this does not ever happen again. Thank you for letting us know so we can make sure this situation is addressed.

8/10 - 좋아요

Ericka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: Melissa 님, 2021년 7월 19일
Thank you for taking the time to leave a review. We appreciate all of our guests and hope you will come again soon.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Smelled
2021년 7월에 1박 숙박함
답변 제공: Melissa 님, 2021년 7월 20일
Thank you for your review. We apologize for any inconvenience that you experienced during your stay. We have let housekeeping know the issue so they can address the issue.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly and helpful.
2021년 5월에 3박 숙박함
답변 제공: Melissa 님, 2021년 7월 6일
Thank you for you kind review. We look forward to your next visit.

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Everything bigger in Texas
Great clean room with awesome staff. But had to haul my things up 3 flights due to no elevator. I had bowling balls and golf clubs plus two weeks worth of clothing and food, so it about killed me. No one offered to help.
2021년 4월에 2박 숙박함
답변 제공: Melissa 님, 2021년 5월 11일
We apologize for the inconvenience you experienced during your stay. We try to help out our guests with their luggage during this time as we know that having no elevator can be a hassle. I am not sure why you were not offered any help but I will address this with the staff. Thank you.

6/10 - 괜찮아요

Nancy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean
Desk very nice. Hallways dirty. Room not very clean. Dirty dishes in dishwasher.
2021년 4월에 1박 숙박함
답변 제공: Melissa 님, 2021년 4월 29일
We apologize for the inconvenience during your stay. We are in the middle of some construction due to burst pipes during the Great Texas Freeze. I will address the room issues with my staff. Thank you for your comments as it helps us do a better job in the future.