외관

홀리데이 인 익스프레스 & 스위트 아이언턴, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 413개 이용 후기 중 314개" "
평점 8 - 좋아요. 413개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 413개 이용 후기 중 13개" "
평점 4 - 별로예요. 413개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 413개 이용 후기 중 6개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jennifer 님, Lewistown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay. Only thing that bothered us was the juice machine was broken. We don’t drink coffee and only had milk as our other option. Also kids should be limited in the pool/hot tub. Ran into older couples who wouldn’t go in the area due the amount of kids and noise.
2024년 3월에 2박 숙박함
답변 제공: Denna 님, 2024년 3월 26일
We apologize for any inconvenience caused by the broken juice machine during your stay. We understand that having a variety of beverage options is important, and we're sorry that we fell short in this regard. We have addressed the issue to ensure that all amenities are fully operational for our guests' enjoyment in the future.Regarding your concerns about the pool and hot tub area, we apologize if the presence of children caused any discomfort during your stay. While we aim to create a welcoming environment for guests of all ages, we understand the importance of maintaining a peaceful atmosphere, especially for those looking to relax. We will review our policies and consider implementing measures to ensure that all guests can enjoy the pool and hot tub area in a comfortable and enjoyable manner.Thank you for bringing these matters to our attention, and please accept our sincerest apologies for any inconvenience experienced. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Denna HackettAssistant General ManagerHoliday Inn Express

10/10 - 훌륭해요

Jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice one-night stay for a baseball doubleheader
2024년 3월에 1박 숙박함
답변 제공: Denna 님, 2024년 3월 25일
It sounds like you had a fantastic time enjoying a baseball doubleheader during your stay with us! We're thrilled to hear that you found our hotel to be a comfortable and enjoyable base for your one-night visit. Whether you were catching the games or winding down after an exciting day, we're glad you chose to spend your time with us.If there's anything specific that stood out to you during your stay or any suggestions you have for how we can make future visits even better, please feel free to let us know. We're always looking for ways to enhance our guests' experiences and ensure they have everything they need for a memorable stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another baseball adventure or any future travels to the area!Best regards,Denna HackettAssistant General ManagerHoliday Inn Express

8/10 - 좋아요

Donald

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly on check in. Was working in Ashland, KY and stayed across the bridge in Ohio. Food options nearby, room was clean but could use some minor maintenence work (ie; caulking around toilet, etc). Bed was comfortable and the breakfast was good. 24 hr pool and hot tub access. A strong chlorine smell irritated my eyes, just being near the pool but there were plenty of people enjoying and not seeming to have the same issue. Hotel was quiet.
2024년 2월에 2박 숙박함
답변 제공: AGM 님, 2024년 3월 12일
First let me apologize for the delay in my response.And we are pleased to read that your stay was a good one. We hope that you will consider us for a future stay.Thank YouDenna

10/10 - 훌륭해요

Carrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was open 24 hours and we were there for my daughter's birthday to swim. It was clean and not.too packed. Would definitely go back
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 12일
We are happy to read that your Daughter's Birthday was a good one and that you enjoyed the 24 hr pool and spa.We do hope to see you in the future for any Hotel needs.Thank YouDenna

10/10 - 훌륭해요

Arnold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 1월에 2박 숙박함
답변 제공: AGM 님, 2024년 3월 12일
Good Morning,Thank You for the review and we look forward to seeing you in the future.Thank YouDenna

10/10 - 훌륭해요

Arnold

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff made you feel welcome and interested in you as a customer. That’s hard to find these days!
2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 12일
Good Morning,And thank you for the kind words and for taking a moment to give us some feedback.Thank YouDenna

10/10 - 훌륭해요

Fharley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very polite staff and very clean hotel!!
2024년 1월에 2박 숙박함
답변 제공: Denna 님, 2024년 1월 19일
Thank You for the Awesome Review. We do appreciate that you stay with us.We look forward to a future stayThank You

10/10 - 훌륭해요

Erique

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Denna 님, 2024년 1월 15일
Thank You for taking a moment to give us feedback on your recent stay.We do appreciate it and were Happy to read it was a wonderful stay.

8/10 - 좋아요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Denna 님, 2024년 1월 12일
Thank You for taking a moment to rate your stay with us.

10/10 - 훌륭해요

Iosefa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were professional and friendly.
2023년 12월에 4박 숙박함
답변 제공: AGM 님, 2023년 12월 18일
thank You for taking a moment to review your stay with us. We are pleased to read you had a good stay.We hope that you were able to enjoy some of the local restaurants like the Armory Smokehouse and take a moment to relax in our 24 hour pool and spa. We do hope you will consider us for a future stay.Thank YouDenna

8/10 - 좋아요

Rodney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean. Staff was friendly. Breakfast was good. My bed was uncomfortable but it was just not my type of mattress other people on the trip loved the mattress.
2023년 12월에 2박 숙박함
답변 제공: AGM 님, 2023년 12월 11일
Good Morning,Thank You for taking a moment to review your stay with us. We are pleased to read you had a good time with us.We do hope that you had a chance to visit one of our local Restaurants Like the Armory Smokehouse and to unwind in our 24 hour pool and spa.We do hope you will consider us for a future stay.Thank YouDenna

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 12월 11일
Thank you for taking a moment to give us some feedback on your stay.We do hope that you will consider us for a future stay.Thank YouDenna

6/10 - 괜찮아요

Micaela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Would of gave all 5 stars as the stay is always very nice & very clean. The issue is the pool area smells so strong of chemicals my children swam for maybe 10 minutes before their eyes & nose was burning so badly. My son with asthma couldn’t not stop coughing. The whole reason we booked this hotel was for the convince of the 24 hour pool but we were even able to use it on our 2 day stay. When I addressed the front desk about it they said there was nothing they could do about it other than text the maintenance man and no one complained but the other family that was in the pool are when we were also said to us that it was hurting their eyes and nose as well. I would of used this hotel every visit I had in this town if the issue was fixed.
2023년 11월에 2박 숙박함
답변 제공: AGM 님, 2023년 11월 20일
Good Evening,I First off want to apologize for the inconvenience and for the issues that you encountered while staying. This is not a common occurrence and we do appreciate bringing it to our attention. We do hope that you will Consider us for a future stay.Thank YouDennaAssistant General Manager

8/10 - 좋아요

jesscia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have French vanilla international delight creamer in the morning! Enough said.
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 20일
Good Evening,Yay another coffee lover!!! and Thank You for taking a moment to leave us a review. Hope to see you in the Future.Thank YouDennaAssistant General Manager

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 20일
Thank You for staying with our Hotel.We do look forward to seeiing you for a Future stay.Thank YouDennaAssistant General Manager

10/10 - 훌륭해요

Leah

2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 17일
Good Afternoon,Thank You for giving our Hotel such an amazing review.We so look forward to a future stay with us.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 17일
Good Afternoon,Thank You for taking a moment to give us some feedback on your stay. We do appreciate the good review. If we can be of any further assistance please feel free to contact us.Thank YouDenna

6/10 - 괜찮아요

Hunter

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Eric

2023년 11월에 1박 숙박함
답변 제공: Regina 님, 2023년 11월 13일
Thank you for taking the time to review our hotel. We strive to make each guest happy and it looks like we may have fell short. We would love to know what would have made your stay better. We hope to see you on your next visit to town.

10/10 - 훌륭해요

Savannah

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Regina 님, 2023년 11월 13일
We are so glad you had a great stay. We hope that you were able to enjoy our 24 hour pool and hot tub as well as our complimentary hot breakfast buffet. We look forward to seeing you on your next visit to the area.

8/10 - 좋아요

Latisha

2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 21일
Thank You for taking a moment to give us some feedback, We do appreciate you taking the time to do so.We do hope you will consider us for a future stay if the need should arise. Thank YouDenna

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 4일
Thank You For the Awesome review.We do appreciate that you choose our Hotel for your stay.We look forward to a future visit.AgainThank You

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No complaints
It was good, about what we expected
2023년 10월에 2박 숙박함
답변 제공: AGM 님, 2023년 10월 25일
Thank You for choosing our Hotel.We do hope you had a moment to enjoy the 24 hour pool and spa.Thank You and We hope to see you soon.

10/10 - 훌륭해요

Stephanie

2023년 10월에 1박 숙박함
답변 제공: Regina 님, 2023년 11월 13일
Thank you for your great review. We appreciate your business and look forward to seeing you on your next trip to our area.

6/10 - 괜찮아요

Michael

Only one person at the desk at checkin at 5 PM. Took about 30 minutes.
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 25일
Thank You for taking a moment to give us a review,To address the Check in delay. Unfortunately we do get busy unexpectantly and some check in is longer than usual. We do however Apologize for this delay.This is not our normal check in experience and hopefully your next experience with us will be a much better one.If we can be of any assistance please feel free to reach out to us.Thank You

6/10 - 괜찮아요

Kenneth

좋아요: 직원 및 서비스
There was no exhaust fan in the bathroom the shower mat had dirt or mold on it and the room smelled misty
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 25일
Thank You for the review.We have taken these issues to our Maintenance Manager and the Housekeeping Manager as well to address those issues. We do thank you for informing us of these, As sometimes things may get overlooked and not noticed and we rely on out guests to inform us. That way we can fix these issues for our guests to make their stays much more pleasant .Thank You

10/10 - 훌륭해요

Tabatha 님, Ashtabula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best experience we have had on our vacation. Staff very friendly and helpful! Breakfast was delicious! Best place we have stayed by far on our road trip!
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 25일
We are so pleased your vacation was awesome and that we could be apart of this experience. And i agree Breakfast is delicious. We do look forward to seeing you on your next vacation.Thank You

10/10 - 훌륭해요

Jimmie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and quiet.
2023년 10월에 1박 숙박함
답변 제공: AGM 님, 2023년 10월 25일
Thank You for the comments. Our location is a little out of the way but we are very quiet for relaxing especially in our 24 hour pool and spa. Thank YouHope to see you soon.

10/10 - 훌륭해요

allen

2023년 9월에 3박 숙박함
답변 제공: AGM 님, 2023년 11월 4일
We so appreciate your SurveyThank You for an awesome one.Hope to see you for a future stay

10/10 - 훌륭해요

Denise

2023년 9월에 1박 숙박함
답변 제공: AGM 님, 2023년 11월 4일
Thank You for the Awesome scores.We do hope to see you for a future StayThank You

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Denna 님, 2023년 9월 12일
Thank you for the Amazing Score.We do hope that you had time to enjoy our 24 hr pool and spa and to visit some of our local restaurants like the Armory Smokehouse, Buffalo wild wings,Thank You

10/10 - 훌륭해요

Jimmie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel.
2023년 9월에 1박 숙박함
답변 제공: Denna 님, 2023년 9월 12일
Thank You for your response.

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are very clean. The bedding is so soft and comfortable!!
2023년 8월에 1박 숙박함
답변 제공: Denna 님, 2023년 9월 12일
Thank You We are glad to hear your experience was a good one.

10/10 - 훌륭해요

Joseph

2023년 8월에 1박 숙박함
답변 제공: Denna 님, 2023년 9월 12일
Thank You for taking a moment to give us a review. We do hope that your stay was a good one.We look forward to seeing you for a future visit.Thanks Again

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great from check in to check out! I loved breakfast, it could have been a little hotter but it was amazing!
2023년 7월에 2박 숙박함
답변 제공: AGM 님, 2023년 8월 22일
Thank you for stay with us and giving us a review.We are pleased to read that your stay was a good one.We do hope that you will consider us for a future stay.We also hope that you were able to relax in our 24 hr pool and spa.Have an amazing DayThank YouDennaAssistant General Manager

2/10 - 너무 별로예요

Micaela

2023년 7월에 1박 숙박함
답변 제공: Denna Assistant General Manager 님, 2023년 7월 17일
I am sorry that that you had such a terrible stay with us. However if you would like to call so we could discuss the issues you may have had, i will be glad to talk with you. Thank You

8/10 - 좋아요

Jekamiah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice but changed me again. Eventhough i paid on Expedia.
2023년 7월에 1박 숙박함
답변 제공: Denna 님, 2023년 7월 17일
Thank you for the review. If we can be of any further assistance please reach out to us.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Denna 님, 2023년 7월 17일
Thank You for the awesome review

10/10 - 훌륭해요

Leah

2023년 6월에 2박 숙박함
답변 제공: AGM 님, 2023년 7월 3일
Thank You for the awesome review

6/10 - 괜찮아요

Stephen 님, Dolton

가족 여행
좋아요: 직원 및 서비스
OK, but room had a weird smell.
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 3일
Thank You for your feedback.

10/10 - 훌륭해요

Judith

2023년 6월에 2박 숙박함
답변 제공: AGM 님, 2023년 7월 3일
Thank You for the outstanding numbers.

10/10 - 훌륭해요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed here two days ago and everything was great except our room had not been cleaned. I let them know when we checked out. We are back again today with a clean king suite and it’s just so quiet and relaxing here. This is our fourth time staying here and even tho it’s close to home, we feel like we are out of town and truly enjoy the peace and quiet.
2023년 6월에 1박 숙박함
답변 제공: Regina 님, 2023년 6월 13일
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Patricia J.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a really nice clean hotel. Our room was large and updated. Staff was friendly and helped us with eating suggestions and when my aunt needed to visit an urgent care they allowed me to stay in my room past checkout to await her return. Breakfast was fresh and a level above even tho normal hotel fare.
2023년 6월에 1박 숙박함
답변 제공: Denna 님, 2023년 6월 12일
Thank You for the review. and We do hope that your Aunt is doing well.Hopefully we will see you for a future stay.Thank YouDennaAssistant General Manager

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, comfortable beds, staff at desk at checkin very friendly and accommodating, good location,
2023년 6월에 1박 숙박함
답변 제공: Denna 님, 2023년 6월 12일
Good Morning,Thank You for taking a moment to give us a review.We are pleased to read that your stay was a good one.Hope to see you for a future stay.Thank YouDennaAssistant General Manager

4/10 - 별로예요

Terry

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everything was great until we found a roach on one of the beds. I got it in a tissue and took to the front desk. They moved us rooms and gave me a discount on next visit. Were only going back because we stayed there several times and always been good. The options are very limited in ironton for a hotel.
2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 6월 6일
I want to thank you for taking a moment to give us a review. I do also want to apologize for the issue you had while staying with us. Since you have stayed with us before you know that this type of issue is not normal for our Hotel and we have addressed the issue.We look forward to your next visit.Thank YouDenna Assistant General Manager

10/10 - 훌륭해요

Dallas

2023년 6월에 1박 숙박함
답변 제공: AGM 님, 2023년 7월 3일
Thank You for the review.

8/10 - 좋아요

Sylyna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Denna 님, 2023년 6월 6일
Thank you for taking a moment to review our hotel.q

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행, 가족 여행
Great safe place to stay. Over all quiet. Thank yoh
2023년 5월에 1박 숙박함
답변 제공: AGM 님, 2023년 5월 23일
Thank You so very much for the awesome review. We hope you will consider us for a future stay.Thank YouDennaAssistant General Manager

8/10 - 좋아요

Connie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is very close to family members and is pet friendly which we love. The staff is always friendly and the rooms clean. The beds and pillows could be more could be more comfortable, they are a little hard for our taste.
2023년 5월에 2박 숙박함
답변 제공: AGM 님, 2023년 5월 23일
We absolutely love to read that our staff are doing a good job. Thank You for taking a moment to give us your thoughts on our Hotel.We do hope you will consider us for a future stayThank YouDennaAssistant General Manager

10/10 - 훌륭해요

Leah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: AGM 님, 2023년 5월 8일
Thank You for the Amazing Score.Hope to see you again in the Future