We're sorry to learn that you had a negative experience, but we appreciate you sharing that your stay at our property was satisfactory. We hope that you will consider joining us in the future, and if there's anything we can do to improve, don't hesitate to let us know.

Thank you for notifying us of your recent experience. We are sorry to hear that the method of payment you wished to be provided for you was not. We appreciate you letting us know about the issues you faced so that we can be in contact with our third-party sites to make staying with us a smoother process in the future. We hope that you consider visiting us again.

Thank you for your feedback. We're sorry to hear your daughter's birthday weekend wasn't quite as you had hoped. Unfortunately, during the busy weekend of your reservation, our hotel was overbooked. We sincerely apologize for this, and though it is not typical, it can occur with reservations made through third-party sites due to syncing delays and errors. We hope that the next time you're in the area that you'll give us another chance to show you what we're made of.

Thank you for leaving us your thoughts; we appreciate all guest feedback, as it helps us to improve our comfort and quality. Please know that while all guests are able to book a room online, third-party sites don't always sync with our system correctly. Due to this, room preference is not guaranteed and depends on availability on the day of arrival. We apologize for any inconvenience you experienced, and we hope to show you how great staying with us can be on the road ahead.