외관

캔들우드 스위트 샬롯 - 애로우드, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 215개 이용 후기 중 69개" "
평점 8 - 좋아요. 215개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 215개 이용 후기 중 40개" "
평점 4 - 별로예요. 215개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 215개 이용 후기 중 19개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Nokukhanya

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Shakara 님, Durham

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good clean stay and convienient
2023년 10월에 2박 숙박함

8/10 - 좋아요

Victoria

가족 여행
좋아요: 편의 시설/서비스
Nice stay
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Donzel

2023년 8월에 1박 숙박함

8/10 - 좋아요

Demaio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ot was a nice room and hotel
2023년 3월에 2박 숙박함

4/10 - 별로예요

Lizible

단체 여행
별로예요: 청결 상태
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great place to stay

10/10 - 훌륭해요

Trina

2022년 11월에 1박 숙박함

4/10 - 별로예요

Kandace

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Door didn't lock. Didn't even need a key it literally pushed right open. Heat didn't work.
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Jahditu

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Adrian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was fast and easy rooms where clean and ready
2022년 7월에 1박 숙박함

8/10 - 좋아요

guy

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
the hotel was nice, right off the interstate. The only issue I had was I was given a different room than the one I reserved on orbitz. The hotel staff said it was orbitz fault not theirs. I reserved a 2 queen bed suite with a sofa and lounge chair, but got a studio with 2 queen beds and only the chair. The hotel said orbitz reservation sent to them by orbitz was for the room I got. They said they were sold out of rooms with the sofa's, and it was Not their fault but orbitz I got the incorrect room. Basicly the Hotel Staff took no blame for my not getting the room I reserved.
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Ciara

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The hotel was located in a reasonable distance to Carowinds, the reason for our stay. The check-in went smoothly but once we got to our rooms, we were a little disappointed. It had a weird smell and although the hotel is listed as smoke-free, there was obviously several people smoking inside the hotel. The rooms were pretty clean, just a little outdated. They had ONE luggage cart but decent relief areas for pets.
2022년 5월에 2박 숙박함

8/10 - 좋아요

Antonio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room made me feel like I could actually live there! It was very nice! The property was VERY CLEAN! I actually saw the cleaning crew several times during my stay! The staff was very professional and made me feel welcome my entire stay! I would DEFINITELY recommend this hotel and will be staying here again! 👍
2022년 5월에 2박 숙박함

4/10 - 별로예요

Charnita

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Week Long Business Trip Would Not Stay Again
Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.
2022년 2월에 6박 숙박함

8/10 - 좋아요

Frederick L

2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Donna l

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Property nice beds comfortable didn't like smoke coming up the elevator and down the hall I had my minor child with me it was allergic to smoke
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Hubie

2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Felicia

2021년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
The room had a smoke odor, The guests were smoking just outside the entrance, my room was close to the entrance. The receptionist offered me a different room, it was dated and the floor was not clean and I did not like how it smells. She said the odor in that room was from the floor polish. The receptionist was very nice and accommodating, she tried to help but the second room was worst than the first so I stayed in the first. The walls were thin, I could hear everything the next door occupants were saying in their room. I was awakened by a dog barking in one of the rooms.
2021년 5월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They took my reservation on Expedia and called me back 10 minutes later on my way there to say that there was a "system error" and they had no rooms available.
2021년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태
The room was decent but there was a bug infestation and there was barely any cleaning crew. I am under the impression that they are short staffed.
2021년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 7월에 1박 숙박함

8/10 - 좋아요

Hope

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: James 님, 2020년 7월 14일
Thank you very much for staying with us, we appreciate your business and look forward to you staying with us again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
I had multiple issues with my stay at candlewood. The check in process was relatively easy and timely. The receptionist was really nice and got us in our room quickly. Upon arriving in our room, the room was nice; aesthetically pleasing, lots of room. The first issue was the bathroom. It wasn’t cleaned properly. There was hair in the sink, almost like someone shaved their beard. Then the pluming in the shower was another thing. The water would not go down. Even after turning on the shower head, there was still a puddle in the tub. I know this was out of the control of the hotel, but the hotel keys stopped working. The staff was really nice about letting everyone into their rooms with the master key. They also had the issues fixed quickly.
Hair in the sink
Coffee stains in the kitchen
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was able to get some real rest peacefully and quietly in the most comfortable bed.
2020년 2월에 1박 숙박함

4/10 - 별로예요

Charles

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Meh
It was great for the price but two spiders and a cockroach later I have a little bit of an odd feeling about the place also it was very noisy in the halls. It also had a very weird mothball smell to the place
2020년 1월에 1박 숙박함

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was clean and the stay was awesome.
2019년 11월에 3박 숙박함

6/10 - 괜찮아요

Nicholas

출장 여행
좋아요: 직원 및 서비스
2019년 11월에 1박 숙박함

8/10 - 좋아요

TIMOTHY B

2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Kay 님, SC

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the staff and location of this hotel. Right in the middle of downtown and carowinds and shopping locations. The hotel room was very spacious and clean. I would definitely stay here again.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awsome hotel
This is one of the best Hotels I have stayed at, the staff was amazing, and room was great
2019년 7월에 1박 숙박함

8/10 - 좋아요

matt 님, NJ

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was very good for me. The staff was excellent. Parking was good. The building layout was such that the elevator was too far from everything.
2019년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tired property that has seen better days. No breakfast.
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Saidah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

Saidah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
I was there for a track meet, we loved the hotel and staff.
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe,good service,clean room ,no dirty liens.Custom service was polite and excellent
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok area. The staff were really friendly. The room was clean and the bed was comfy!
2019년 6월에 1박 숙박함

8/10 - 좋아요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

6/10 - 괜찮아요

Jason

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
The pet odor was not great
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room very comfortable & clean. Hallways need a little upkeep. On the website & at reservation time it states breakfast included but the hotel does not serve any. It does offer complementary coffee. The fact that there wasn't any breakfast doesn't bother me is the fact that it offers something isn't done.
2019년 2월에 1박 숙박함

6/10 - 괜찮아요

david

좋아요: 직원 및 서비스
Under construction
Construction work going on all weekend. No breakfast the whole time we were there. Dog barking from 8am on through the day. Would have chose somewhere else if i had known about the construction and breakfast!!
2018년 10월에 3박 숙박함

6/10 - 괜찮아요

Stephanie 님, Cincinnati,ohio

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
The beds where worn down and sag in the middle. The "deluxe continental breakfast" breakfast was cereal and yogurt. The rooms where spacious and very quiet but they where older. Overall, it was a good hotel just misleading about the breakfast part.
2018년 9월에 3박 숙박함

8/10 - 좋아요

Per

Kæmpe værelser
Meget venlig indcheckning, kæmpe værelser, og god beliigenhed.
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2018년 9월에 2박 숙박함