외관

슈어스테이 호텔 바이 베스트 웨스턴 이스트 브런즈윅 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 902개 이용 후기 중 199개" "
평점 8 - 좋아요. 902개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 902개 이용 후기 중 204개" "
평점 4 - 별로예요. 902개 이용 후기 중 129개" "
평점 2 - 너무 별로예요. 902개 이용 후기 중 129개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Ikkyun

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Manager 님, 2019년 6월 18일
Thank you for taking the time to review our Hotel. I am sorry to see you did not enjoy your stay and hope you can provide us with another opportunity to exceed in all aspects of hospitality service. We value your feedback and your patronage. Good luck in your travels.

4/10 - 별로예요

Kris

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
They do not tell you AND it is not posted anywhere online or at the property, they have a policy that the maximum length of your stay can only be 7 days if you have pets otherwise 14 days for anyone else staying there without pets. When you check in they have you sign a “pet policy form” but nothing was explained & I did not receive a copy, so on my 6 th day the front desk staff informed me I would only be able to stay 1 more night then I would have to check out & stay somewhere else for 24 hours. Then I would be able to come back and stay at their property again for another 7 days. Repeating this process every 7 days over & over again for guests in need of accommodations for an extended period of time & especially traveling with pets needs to be known before choosing this hotel. The expenses I incurred, the stress & inconvenience alone was honestly not fair to my family & my fur baby.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Hello KrisWe appreciate your taking the time to leave a comment, and we apologize to hear about your experience with our establishment. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon.

10/10 - 훌륭해요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Address was not gps friendly.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
We very much appreciate your comments regarding your stay at the SureStay By Best Western. I will be sure to share your feedback with our team. We will be working on the GPS issue.

10/10 - 훌륭해요

Anastasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for leaving a great review with us. We hope to see you again!

10/10 - 훌륭해요

Anastasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for a good review. We hope to strive to always continue to serve the best hospitality to each and every customer/guest. We were delighted to have you stay with us.

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for taking out the time to give us a good review. We were thrilled to have you stay at SureStay by Best Western. We hope to see you again!

10/10 - 훌륭해요

Darejan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best of best
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for sharing a review of your recent experience. Our team here at SureStay by Best Western is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the location, central to everything. The hotel was comfortable, clean and quiet. I really liked that you had restaurants, a shopping mall and an AMC theater nearby. I am looking forward to going back for another visit.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for taking a moment to share your experience at SureStay by Best Western. We are so pleased to hear you found the area to your liking. We look forward to welcoming you back again soon.

6/10 - 괜찮아요

Carmen

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv was old and channels were blurry or didn’t come in at all.. continental breakfast was just a breakfast sandwich
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for taking the time to provide valuable feedback about our Tv/Breakfast. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

10/10 - 훌륭해요

Pamela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is very good place
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Thank you for giving us a positive review and we hope to see you again.

8/10 - 좋아요

Julie 님, Pittsfield

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
The place was average for the price. The photos of the place were deceiving. The room was a lot smaller than it looked on the website.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
Just ok. Cost efficient.

6/10 - 괜찮아요

Gregory

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Not so great
This is definitely a budget motel, but not budget rate. Seemed expensive for what it was. Door to the room didn’t lock behind me unless I forced it shut, which is a safety issue. The hallways were dirty. The outside door did not require a hotel key access so anybody could walk in there.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Hello GregoryThank you for taking the time to provide valuable feedback about our stay. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.We hope to see you again soon. Safe travels.

8/10 - 좋아요

Salvatore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Hello SalvatoreThank you for taking a moment to share your experience with SureStay East Brunswick.We are so pleased to hear you found your room to your liking. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Thank you for taking a moment to share your experience with SureStay East Brunswick.We are so pleased to hear you found your room to your liking. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Nayib

좋아요: 청결 상태, 직원 및 서비스
Requiere ser remodelado, por ese precio se puede conseguir un mejor hotel
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear NayibThank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at The SureStay East Brunswick. We hope you’ll visit us again soon.

10/10 - 훌륭해요

Darejan

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Hello DarejanThank you for choosing us for your Central Jersey Lodging needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The SureStay East Brunswick in the near future.

8/10 - 좋아요

Rachel

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Hello RachelThank you for sharing a review of your recent experience. Our team here at SureStay East Brunswick is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll stay with us again soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 11일
Thank you for taking the time out to give us a good review . We hope to serve you in the near future

2/10 - 너무 별로예요

Alyssa 님, staten Island

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel itself is not an issue but the area does not feel safe at night.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 5일
Dear AlyssaThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 732-238-4900.

10/10 - 훌륭해요

Loretta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 29일
Dear Loretta,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 732-238-4900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Very clean
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Michele,Thank you for taking out the time to give us a review. We take your comments and suggestions into consideration. Again thank you for choosing Surestay by Best Western as your choice of hotel.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태
The property was as clean as it could be but it is in need of renovations.
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Mary,Thank you for taking the time out for the review. We take your comments and suggestions very seriously and hope to strive better in hospitality.

6/10 - 괜찮아요

shelly 님, fort lee

별로예요: 숙박 시설 상태 및 시설
Needs work
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Shelly,On behalf of the staff we would like to apologize for any inconvenience this may have caused you. We will take your suggestions and comments into consideration.

10/10 - 훌륭해요

Roxanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was very clean. The staff members were polite & professional.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 28일
Dear Roxanne,Thank you for the 5 star review! We greatly appreciate this review and hope to see you again in the near future. Thank you for choosing Sure stay by Best Western as your choice of stay

2/10 - 너무 별로예요

ARNALDO

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad stin
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Arnaldo,On behalf of the team, I would like to apologize. we take your suggestions and feedback seriously. Thank you for taking out the time to make this review

10/10 - 훌륭해요

Darejan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always enjoy it
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Darejan,Thank you for taking the time to leave this review. On behalf of the team we are pleased you loved your stay with us.

8/10 - 좋아요

Ravindra Reddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s walkable to Brunswick mall
2023년 9월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Reddy,Thank you for taking the time for leaving the review. We appreciated you coming to stay at our property and hope to serve you again in the near future.

8/10 - 좋아요

May Ann

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The location is very convenient to nearby establishments like restaurants and malls.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear May Ann,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Christa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall a lovely hotel
One of our lights occasionally flickered, but that was our only issue. The room is not very soundproof, so if neighbors are very loud you will be able to hear them. The service was wonderful. The staff members that I spoke to at the counter were very sweet. The room was clean and had plenty of space.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear ChristaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Darejan

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like to stay in this area it really helps
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 24일
Dear DarejanThank you for taking out the time for leaving a review. We hope we have satisfied you with our hospitality service and hope to see you again.

4/10 - 별로예요

Christian

별로예요: 직원 및 서비스
No había agua
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 24일
Dear ChristianOn behalf of the team I apologize that this inconvenienced you. We take all your feedbacks and suggestion very seriously. We hope to see you again to service you with the upmost hospitality.

2/10 - 너무 별로예요

Victoria

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel ive ever stayed at
2023년 9월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 13일
Hello VictoriaThank you for taking a moment to review your experience. We sincerely regret that your experience was less than perfect. We care deeply about our Guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Good luck in your travels.

2/10 - 너무 별로예요

Roger

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cockroaches all over the room.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 13일
Dear RogerThank you for taking a moment to review your experience. We sincerely regret that your experience was less than perfect. We care deeply about our Guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Good luck in your travels.

6/10 - 괜찮아요

Adriana

단체 여행, 출장 여행
Property requires upgrades to the facility.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Hello AdrianaThank you for taking a moment to review your experience. Your feedback is important to us and we will be sure to address your concerns to the best of our abilities. We wish you safe travels.

8/10 - 좋아요

Amy 님, Rockville

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Amy,Thank you for taking your time to give us a review. We hope to see you in the near future.

8/10 - 좋아요

Nick

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Nick,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Darejan

좋아요: 숙박 시설 상태 및 시설
Just one problem water in 🚿 not warming all my time I spend there
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Darejan,I apologize for any inconvenience this may have caused you. We hope to serve you better to the upmost hospitality you deserve.

4/10 - 별로예요

Raymond

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place has gone down hill for sure .
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Raymond,On behalf of the team I do apologize for any inconvenience this many have caused you. We take your suggestions very seriously and hope to serve to you better with our hospitality .

2/10 - 너무 별로예요

Louise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Louise,On behalf of the team I apologize of any convivence this may have caused you. We strive to serve you the upmost hospitality there is to offer

2/10 - 너무 별로예요

Mouatassem

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty. There was blood on my bedsheets. There were bugs in the room. The bathroom didn’t have a curtain and the carpet was torn up
답변 제공: General Manager 님, 2023년 8월 14일
Hello MouatassemI am sorry to see you were not happy with your stay. Since we have resolved this matter through Expedia, we wish you the best in your future travels. Good luck.

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2023년 7월에 13박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Dear ThomasThank you for taking a moment to share your experience at The SureStay East Brunswick. We are so pleased tohear you found our Hotel to your liking. We look forward to welcoming you back again soon. Hope you continue to have an amazing Summer!

2/10 - 너무 별로예요

Laieb

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Laieb,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Jean

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
1030 pm and Im trying to sleep and all i hear is people out in the parking lot.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Jean,I apologize for the inconvenience and from the entire team behind Surestay by Best Western we take your suggestions and comments very seriously and hope to serve you better next time with our hospitality

8/10 - 좋아요

Joaquin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
location was great & property was clean.
답변 제공: General Manager 님, 2023년 9월 2일
Dear Joaquin,Thank you for taking out the time to give us a good review. We hope to serve you again in the near future.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I stayed for a few days. Very peaceful noone bothered me if i didn't want them too. I would stay again.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Hello KarenThank you for taking a moment to share your experience at The SureStay East Brunswick. We are so pleased tohear you found our Hotel to your liking. We look forward to welcoming you back again soon. Hope you continue to have an amazing Summer!

10/10 - 훌륭해요

Normand

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 2일
Dear Normand,Thank you for the 5 star review. We were happy to serve you with our hospitality. We hope to serve you again in the near future.

10/10 - 훌륭해요

CATHERINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Hello CatherineThank you for sharing a review of your recent experience. Our team here at the Surestay East Brunswick is committed to providing quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon. Safe travels!

6/10 - 괜찮아요

Virginia

연인과의 여행
nothing to share
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Thank you for leaving a review. We’re so glad you were able to visit us.Our team is always working to offer a most comfortable experience to our Guests. We hope you’ll have a chance to come back soon.Have a happy and safe Summer!