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홀리데이 인 워싱턴, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 워싱턴, IHG 호텔
Emerson Tyne and Wear, Washington, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 666개 이용 후기 중 239개" "
평점 8 - 좋아요. 666개 이용 후기 중 250개" "
평점 6 - 괜찮아요. 666개 이용 후기 중 113개" "
평점 4 - 별로예요. 666개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 666개 이용 후기 중 23개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 4월 9일
Hi Marion, thank you for your feedback, we hope you enjoyed your stay with us.

10/10 - 훌륭해요

Dr Roy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another excellent stay at the Holiday Inn, Washington, County Durham. Home from home for us - we love staying there, especially when our football team wins!
2024년 3월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 4월 4일
Thank you for your lovely review, we are delighted you have a lovely stay with us and even better your football team won :). We hope to welcome you back again soon.

10/10 - 훌륭해요

Cris Agnes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff are friendly and always smiling and they are very kind.
2024년 3월에 3박 숙박함
답변 제공: Amanda 님, 2024년 4월 2일
Hi Cris Agnes, Thank you for the lovely feedback! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

10/10 - 훌륭해요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely area, quiet and peaceful. Great breakfasts. Friendly staff. All in all a great stay. We would definitely return.
2024년 3월에 2박 숙박함
답변 제공: Amanda 님, 2024년 4월 1일
Hi Julie, Thank you for the brilliant feedback. We will pass your comments onto the team! We look forward to welcoming you back to Washington again.

10/10 - 훌륭해요

Caroline

가족 여행
Great place to stay, staff all great and there was a cleaner doing the toilets and when I went in after her they were spotless going back for 2 nights next week . Good location for us.
2024년 3월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 3월 28일
Hi Caroline, thank you for a lovely review!We will make sure your comments are passed onto the staff involved. We look forward to welcoming you back next week.

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was good... Large.. Clean but had a connecting door to the next room. The people in that room were loud and at 12.30am had a loud speaker conversation on the phone until I told them others were trying to sleep.. The bathroom was really small and shower had poor pressure.. The air con heating didn't work.. So overall I would say for the style of the hotel the stay was only FAIR
2024년 3월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 3월 25일
Hi MichaelThank you for taking the time to leave a review from your recent stay, we are sorry to hear that your stay didn't go to plan and apologise for any inconvenience caused. All your comments have been passed onto the relevant departments to investigate internally.

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Amanda 님, 2024년 3월 24일
Hi Adrian, Thank you for the 5/5 review! We are very happy you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was clean, comfortable and quiet. There is plenty of parking. Unfortunately the wi-fi was down throughout our stay. We were advised at check-in. Sadly this did cause us a few issues as the mobile signal is also weak and we were trying to work. The interior needs some updating e.g. sofas in the reception area are very worn. We do have reason to be in the area a fair bit and would probably stay again for sensibly priced one night stop over.
2024년 3월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 3월 22일
Hi Sarah,Thank you for your comments. I am sorry to hear that we did not meet our usual standards and that this affected your stay with us. Our Wi-Fi did go down this week sadly and we are waiting for a engineer to come out and get us up and running again. Once again, I thank you for making us aware of these issues and I sincerely apologise for any inconvenience it may have caused.

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good nights sleep
2024년 3월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 3월 19일
Hi Paul,Thank you for your lovely feedback, we are delighted to hear you had a good night sleep and hope to welcome you back again soon.

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay were met at reception with a warm welcome our room as spacious and exceptionally clean the size of the beds are brilliant breakfast in the morning was very good excellent choices of both cold and cooked breakfast we will be staying again on our next trip north and will be recommending it to friends and family
2024년 3월에 3박 숙박함
답변 제공: Sam 님, 2024년 3월 17일
Good Afternoon Andrew,Thank you for your lovely feedback and comments. We hope to welcome you back to the hotel again soon!

4/10 - 별로예요

Kelly

별로예요: 숙박 시설 상태 및 시설
The initial king room I paid for had 3 buckets and a plethora of bath towels right outside of the door to my room, I returned to reception to request another room and all they could give me was a room with single bed ( which was terribly uncomfortable may I add ) Also as a lone traveller there was no extra for single breakfast so I had to buy the add on for two… go figure ! All in all it is unlikely that I would book here again.
2024년 3월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 3월 14일
Hi Kelly,Thank you for your feedback from your recent stay, Please accept our apologies for the inconvenience caused during your stay. We do apologise regarding the buckets, this will be resolved in the next week. We have also flagged the additional breakfast to our Revenue manager to investigate further. Once again thank you for your feedback and hopefully we can welcome you back soon.

4/10 - 별로예요

Tatenda

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태
It’s a shame, that the experience was ruined by some poor staff. Ok Saturday morning, I was on my way out of the building and requested a coffee to go at the reception (I was there no longer than 2mins). A gentleman (possibly manager) decided to stare at me as to say I did something wrong. I was confused and asked him if he was wary of my dog to which he was not. He later said dogs were not allowed in reception (bare with you I had my dog in the same reception at check in the evening before) and there was nothing said and this time I was there for 2 mins to get an expresso and go… To me this was poor from someone in authority to not say anything but just stare at me as if I had done something extremely wrong. When I eventually asked how else could I get a coffee he explained that I should only order from room service something that wasn’t previously communicated to me. Keys to the rooms kept not working and having to go back to reception for them to work. To everyone else at the hotel, well done for managing a great amount of guests who were part of the football tournament without disrupting other guests
2024년 3월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 3월 11일
Thank you for your comments. I am sorry to hear that we did not meet our usual standards and that this affected your stay with us. We are currently investigating your issues further in order to get a clearer understanding of why we fell short in these areas. Once again, I thank you for making us aware of these issues and I sincerely apologise for any inconvenience it may have caused.

8/10 - 좋아요

DEVIDAS

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all was ok. Breakfast needs lot of improvement!
2024년 2월에 2박 숙박함
답변 제공: Amanda 님, 2024년 3월 2일
Hi Devidas, Thank you for the 4/5 review. We will pass on your comments to the Kitchen Manager and Breakfast Supervisor. We do hope to welcome you back.

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good , i just stayed the night , clean and tidy ,
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 2월 5일
Hi Mark, Thank you for the 5/5 review. We look forward to welcoming you back again.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Amanda 님, 2024년 2월 5일
Hi David, Thank you for the 4/5 review. We are happy you enjoyed your stay with us.

8/10 - 좋아요

malcolm

2024년 1월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 1월 18일
Hi Malcolm,Thank you for your review. We hope to welcome you back soon.

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2024년 1월 18일
Hi Jeff,Thank you for your review. We hope to welcome you back soon.

6/10 - 괜찮아요

Austin

2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 31일
Hi Austin, Thanks for the 3/5 review. We hope to welcome you back again.

10/10 - 훌륭해요

Alison

2023년 12월에 1박 숙박함
답변 제공: Amanda 님, 2023년 12월 27일
Hi Allison. Thanks for the 5/5 review. We are very happy you enjoyed your stay with us.

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 12월 15일
Thank you for your review, we are delighted you enjoyed your stay with us and hope to welcome you back again soon.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Amanda 님, 2023년 12월 14일
Hi Robert, Thank you for the 8/10 review. We are very happy you enjoyed your stay with us. We look forward to welcoming you again.

8/10 - 좋아요

Pramod

좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 12월 11일
Thank you for your 4/5 star review, we look forward to welcoming you back again soon.

4/10 - 별로예요

Malcolm

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 12월 6일
Hi Malcolm, so sorry to hear you did not have a good stay with us, if you would like to provide us with some more feedback please contact guest relations direct.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Amanda 님, 2023년 12월 27일
Hi Jennifer. Thank you for the 5/5 review. We hope to welcome you back again.

8/10 - 좋아요

Edward

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for stop off
2023년 11월에 1박 숙박함
답변 제공: Amanda 님, 2023년 11월 29일
Hi Edward,Thanks for the 4/5 review and the great comments. We hope to welcome you again.

8/10 - 좋아요

malcolm

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean hotel With great breakfast
2023년 11월에 2박 숙박함
답변 제공: Amanda 님, 2023년 11월 29일
Hi Malcolm, Thank you for the lovely review. We will pass on your comments regarding the breakfast to the Kitchen Manager

8/10 - 좋아요

malcolm

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel Great breakfast
2023년 11월에 1박 숙박함
답변 제공: Amanda 님, 2023년 11월 29일
Hi Malcolm, Thank you for the brilliant feedback. We will be sure to pass onto the team. We hope to welcome you back again.

10/10 - 훌륭해요

Terence

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent, suited my requirements
2023년 11월에 1박 숙박함
답변 제공: Amanda 님, 2023년 11월 29일
Hi Terence, Thank you for the lovely feedback. We are very happy you enjoyed your stay with us.

6/10 - 괜찮아요

Lisa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not for us
Staff very friendly and helpful but rooms very tired and shabby. The pillows were lumpy and the sofa bed was so uncomfortable our 2 year old wouldnt sleep in it so three of us were squashed in one bed. We wont be back
2023년 11월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 11월 20일
Hi Lisa,Thank you for your feedback, sorry to hear that you did not enjoy your stay with us and apologise for any inconvenience caused. I have passed your comments over to the relevant management to investigate further.

10/10 - 훌륭해요

Amal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sam 님, 2023년 11월 5일
Thanks for your lovely review, we hope to see you again soon.

10/10 - 훌륭해요

Dave

2023년 11월에 1박 숙박함
답변 제공: Sam 님, 2023년 11월 5일
Thanks for your lovely feedback! hope to see you again soon

10/10 - 훌륭해요

Jeff

2023년 11월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 11월 27일
Hi Jeff, thank you for your 5/5 star review, we hope to welcome you back soon

10/10 - 훌륭해요

Sharon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Great place , recommended . Other places I have stayed were poor. Very friendly and helpful !
2023년 10월에 2박 숙박함
답변 제공: Amanda 님, 2023년 11월 1일
Hi Sharon, Thank you for the wonderful feedback! We look forward to welcoming you back.

10/10 - 훌륭해요

Amal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 27일
Thank you for your 10/10 star review, we hope to welcome you back soon.

8/10 - 좋아요

malcolm

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a lovely relaxing stay Room was very clean Breakfast was amazing Staff were fabulous Thank you And well done
2023년 10월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 23일
Hi Malcolm,Thank you for your kind words, we are delighted to hear you enjoyed your stay with us.

10/10 - 훌륭해요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful weekend
Everything was perfect the staff are so welcoming and friendly
2023년 10월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 23일
Hi Clive, Thank you for a great review, we are delighted you enjoyed your stay.

6/10 - 괜찮아요

lisa

가족 여행
Hotel was fine but would not say it was particularly dog friendly. This was the reason we chose this hotel but dogs were not allowed anywhere except your room. This meant we had to eat separately at breakfast and couldn’t sit and have a drink in the lounge in the evening.
2023년 10월에 2박 숙박함
답변 제공: Sam 님, 2023년 10월 21일
Sorry to hear your stay was not enjoyable! You are allowed to leave the pet in the room as long as they are quiet but we will pass your feedback along!Kind regards

10/10 - 훌륭해요

Jerry

2023년 10월에 1박 숙박함
답변 제공: Sam 님, 2023년 10월 21일
Thank you for your 10/10 score we hope to see you again soon Kind Regards

10/10 - 훌륭해요

Colin

2023년 9월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 13일
Thank you for your 10/10 review, we hope to welcome you back soon.

6/10 - 괜찮아요

Jean

2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 30일
Hi Jean, Thank you for the 3/5 review. We hope to welcome you back again

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so pet friendly.
We stayed for two nights at this pet friendly hotel. It was pet friendly as long as your little dog stayed in the room. Most of the residential hotels where I live allow dogs in the bar area which means we as a couple can dine together. This needs addressing.
2023년 10월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 11일
Hi Jean,Thank you for your feedback and sorry to hear you were not happy with your stay. I have passed your feedback across to our General Manager.

10/10 - 훌륭해요

Okwudili

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed a nice stay at the property. The staff were friendly even though I met one 'unfriendly' guest who spoke a bit harshly to my 7 year old son. Breakfast options were great - the fruits served could be fresher though. All-in-all, enjoyed my stay here. Thanks.
2023년 10월에 1박 숙박함
답변 제공: Amanda 님, 2023년 10월 9일
Hi Okwudili, Thank you for taking the time to provide us with your feedback. We will pass on your comments regarding the fruit to the kitchen manager.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1 night stay
Clean comfortable room with lots of light,good shower,easy parking,check in very efficient,would stay again
2023년 10월에 1박 숙박함
답변 제공: Amanda 님, 2023년 10월 9일
Hi Christine, Thank you for the wonderful comments. We look forward to welcoming you again.

10/10 - 훌륭해요

linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff lovely and polite. Wasnt told to keep key card away from phone which wipes the card and it doesnt work.
2023년 10월에 1박 숙박함
답변 제공: Amanda 님, 2023년 10월 9일
Hi Linda, Thank you for the lovely feedback. We hope to welcome you back again.

10/10 - 훌륭해요

Sindhu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 2일
Thank you for your 5/5 star review, we hope to welcome you back soon.

8/10 - 좋아요

ANDREW

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel just needs updating abit dated Breakfast was lovely
2023년 9월에 1박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 2일
Hi Andrew, thank you for your 8/10 review.We are delighted you enjoyed your stay and hope to welcome you again soon.

2/10 - 너무 별로예요

Andy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Upon arrival i wanted check price i was quoted was same as being charged but guy kept saying hurry up pay card! Very rude. Private party on sat night so couldnt use bar. Noisey residents up and down hallways at stupid hours and shouting whilst on car park. Music so loud could hear even with tele on and windows closed. I will from now on go back to using travel lodge as they treat customers far better
2023년 9월에 2박 숙박함
답변 제공: Sam 님, 2023년 10월 1일
Hi Andy, We apologise on behalf of your recent stay with us! We will pass on your feedback so we can investigate accordingly.

10/10 - 훌륭해요

nigel

2023년 9월에 2박 숙박함
답변 제공: Sianne Monaghan 님, 2023년 10월 2일
Hi Nigel, thank you for your 10/10 review.We are delighted you enjoyed your stay and hope to welcome you again soon.

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check inn,staff very pleasant,room clean with good bedding,easy safe parking ,restaurant on site (did not use) good stay 2min from motorway,would stay again
2023년 9월에 1박 숙박함
답변 제공: Sam 님, 2023년 9월 30일
Hi, We are glad to hear you enjoyed your stay! Hope to see you again soon

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Everything as expected, staff extremely friendly and lovely plentiful breakfast buffet.
Accessible bedroom
Wetroom
2023년 9월에 3박 숙박함
답변 제공: Amanda 님, 2023년 9월 28일
Hi Philip, Thank you for the brilliant feedback. We are very pleased you enjoyed your stay and look forward to welcoming you back.