외관

베스트 웨스턴 로어 사우스 엔드 여행 후기

2.5 out of 5
베스트 웨스턴 로어 사우스 엔드
242 E Woodlawn Road, Charlotte, NC

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 284개" "
평점 8 - 좋아요. 1006개 이용 후기 중 339개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 213개" "
평점 4 - 별로예요. 1006개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 62개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Good
Good
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Gieun Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
잠자리가 편안한 호텔
호텔이 전반적으로 가격대비 훌륭했음. 청결, 침대가 숙면에 도움이 됐음, 아침식사도 만족했음.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러운 숙박
시내 접근성이 좋으며 청결하고 편안했음. 건물이 약간 오래되었지만 추천할 만한 호텔임.

8/10 - 좋아요

JONGSOO 님, 대전

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
샬럿 중심가로의 접근성 좋은 호텔
조용하고 주변에 상점 및 대중교통이 편해서 좋습니다. 특히 가까운 woodlawn 역에서 Linx를 이용해서 샬럿 중심가로 이동하기에는 아주 좋습니다. 또한 공항까지의 셔틀 버스 제공으로 매우 편하여 숙박할 수 있었다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
아늑한 객실, 편리한 교통
직원이 무척 친절하고 객실도 깨끗해요. 그리고 시내는 기차로 쉽게 오갈수 있어요. 한 15분이면 시내까지 갈 수 있습니다. 조용하게 하루를 보낼수 있어서 좋았어요.

6/10 - 괜찮아요

윤 님, 서울

좋아요: 직원 및 서비스
공항과 도심사이에 위치
공항과 도심사이에 위치하여 교통이 매우 편함 공항셔틀은 공하에 도착해서 전화를 해야 나옴, 호텔 바로앞에 전철역이 있어 도심까지 15분이면 도착 아침식사는 그런대로 잘나옴

10/10 - 훌륭해요

Priyakant

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay with my family at this hotel very nice.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Hello PriyakantWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. We appreciate your patronage and hope you will stay with us in the future.

4/10 - 별로예요

Janel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property bed was hard as wood. The hotel is undergoing renovation. This was not the best experience at a hotel!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Janel On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - 훌륭해요

Jolanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've never stayed at Best Western before, the staff was friendly and welcoming. I was travelling from the Tampa Bay Area. Special shout out to the Front Desk manager named Tami she went above and beyond for getting me checked in smoothly and found me a great room there.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear JolandaWe are very thankful to you for selecting our establishment during your visit and for taking the time to leave us a review. Thank you for the acknowledgment. We appreciate your patronage and hope you will stay with us in the future.

4/10 - 별로예요

Ricardo

출장 여행
별로예요: 숙박 시설 상태 및 시설
Construction going on in the hotel that I wasn’t told about until after I already had booked the room. Needed to work from my room, but unable to do so because of all the noise.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Hello Ricardo I do apologize for the inconvenience of the construction from the renovation and any issues that this may have caused you. We have on our website that we are under renovations. I hope that when the renovations are complete that you come back and see us so that you can see the transformation.

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was warm and welcoming during our stay. It was noisy at night making it hard to sleep. Beds and pillows were uncomfortable. I know they are doing much needed updates. While walking to dinner we saw a large group having an altercation.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Thank you for taking time to write a review. I do apologize for the inconvenience of the noise at our hotel during your stay. Next time please report any issues to the front desk. I hope to see you back again soon.

2/10 - 너무 별로예요

Heidi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room had used soap left at sink. Garbage can in room had a takeout container left in it. Carpet had a big hole in it. Electrical outlet was hanging off wall. View out window was of a dumpster. Got moved to another room. Still had view of dumpster. Had a shower and 6-7” of water filled the tub while water was running. Hair coated the tub as it was slowly draining. Hair backed up from drain and coated the sides. There was a ring around the tub and it did not appear to have been cleaned prior to our use. At 9:30pm had customers trying to get into our room as they were given our room as well. Terrifying experience when awoken to hear someone trying to enter our room.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Hello HeidiWe have received and responded to the same review from the other party you were with. On behalf of our entire team, I would like to apologize for any inconvenience that you encountered during your stay. We are striving to improve our hotel and hope that after our full renovation is completed that you will come back and stay with us.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
DavidThank you for taking the time to rate our hotel. We appreciate the positive feedback. We hope to see you again soon.

10/10 - 훌륭해요

Rebecca 님, Sneads Ferry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a blast
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Rebecca Thank you for taking the time to rate our hotel. I’m glad you had such a great experience and we hope to see you back soon.

4/10 - 별로예요

Kaleb

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower did not work beds were extremely hard just not a good experience
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 10일
Dear KalebOn behalf of our entire team, I would like to apologize for not exceeding your expectations in your accommodation of your room. My staff and I are taking steps to prevent this situation from occurring again in the future. We appreciate your patronage and hope you will stay with us at the Best Western LOSO the next time you are in Charlotte NC. I can assure you we will do everything we can to make your stay a comfortable and happy one.

6/10 - 괜찮아요

Natalie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived, the water was out until 6pm because the boiler was being replaced. There was a bug in the bathroom, the TV was a little glitchy, and I could smell weed from the hallway in the AM without even opening my door. But, the bed was clean, I felt safe, and the staff were nice and friendly.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 3일
Hello NatalieI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by early summer 2024. Your feedback and input is valuable to us and we appreciate it. I'm glad you felt safe and the kinds words you spoke about the staff. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 - 훌륭해요

Andre

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Hello AndreWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Hello Brian Thank you for taking the time to rate our hotel. I'm glad you enjoyed your stay and please come back again!

8/10 - 좋아요

Joelle

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Hello JoelleWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Hello Steve Thank you very much for taken the time to rate our hotel. We really appreciate the feedback and we are pleased that you enjoyed your stay. Please visit us again in the near future. Our renovations will be complete by spring of this year. Thank you again!

2/10 - 너무 별로예요

Willie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cockroach next to the bed and very old old shower head. You pay for what you get.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Hello WillieOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Amanda

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
Dear AmandaWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

4/10 - 별로예요

Jose

별로예요: 숙박 시설 상태 및 시설
The. Elevate is broken the ice machine is broken the coffee machine is in the bathroom the container for ice is in the bathroom 😳😳😤
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Hello JoseOn behalf of our entire team, I would like to apologize for not exceeding your expectations and the issue with the elevator and coffee maker. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst place ever in many ways
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. General Manager

10/10 - 훌륭해요

Jeanette

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear JeanetteI’m glad you had such a great experience at our hotel. We appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

8/10 - 좋아요

Dorothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find. Very friendly front desk manager.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear DorothyI’m glad you had such a great experience at our hotel with our front desk. We appreciate you taking the time to leave a comment. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 - 괜찮아요

Benjamin

별로예요: 숙박 시설 상태 및 시설
Honests game
I was in town for a Hornets basketball game. easy access with the lightrail station across the street. It is a very dated building , and in need of an overdue remodel. I will consider a future visit.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear BenjaminI’m glad our hotel was very convenient for you during your visit to Charlotte for the Hornets basketball game. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. We appreciate you taking the time to leave a comment. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

4/10 - 별로예요

Kelci

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could’ve been better
Negatives- Nasty stained and ripped carpet. Bugs in bathroom. Sink took forever to drain just from washing your hands and even longer when brushing your teeth, no water pressure in the shower and you have to hold the knob on the toilet the whole time in order to get the toilet to flush. Key card constantly unlinks making it where you cannot get into the hotel or your room but it is a quick fix at the front desk. On a positive note- Having the refrigerator and a microwave is a nice perk for leftovers and the ice machine being right down the hall.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear KelciI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Well, if you need a place..cheap…
Dated property that has had multiple “refreshes” consisting of another coat of paint. Not sure what was more enjoyable- being accosted by vagrants and homeless anytime you walked out the front door or the fact that the property was warmed to the surface of the sun without the heater on. The staff was great, the breakfast was mediocre, and the bathtub looked like a crime scene. But for an overnight, it sufficed.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear John I do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

8/10 - 좋아요

Rambo

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear RamboWe appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Hello KimWe appreciate you taking the time to rate our hotel. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

6/10 - 괜찮아요

Lenny

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at check in was very helpful. Beds seemed clean. Close to where we need to go. Needs updated. The shower head was weird and curtain was too little and flooded the floors. The walls must be paper thin. We were woke up by other rooms talking and showering. Breakfast area not very organized. Street across from property was very sketchy. Overall good price.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear LennyI do apologize about any inconvenience that you experience at our hotel. We appreciate you taking the time to leave a comment. We are striving to improve our hotel and will be going through a full renovation that will be completed by spring 2024. Your feedback and input is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

4/10 - 별로예요

Yolanda

좋아요: 직원 및 서비스
별로예요: 청결 상태
Location good. Bed was hard. Sleep was not good
2023년 11월에 2박 숙박함
답변 제공: Paul 님, 2023년 11월 23일
Sorry for the inconvenience. We are in process of renovation of entire property. Renovation will be done by may 2024. Hope you will find better experience next time

6/10 - 괜찮아요

Armon

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 23일
We sincerely apologize for the deficiency of your recent stay. We hope you will stay with us again after our renovations are complete in Spring 2024

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Steve I’m glad you had such a great experience at our hotel. We appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

2/10 - 너무 별로예요

Juan

2023년 11월에 1박 숙박함
답변 제공: Paul 님, 2023년 11월 17일
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Verenice

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear VereniceI’m glad you had such a great experience at our hotel. We appreciate you taking the time to rate our hotel. Your feedback is valuable to us and we appreciate it. Thank you for choosing our hotel for your stay and we will look forward to seeing you again in the future.

10/10 - 훌륭해요

Johnnie Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean. Receptionist was friendly!!!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Thank you for taking the time to share your experience! We look forward to you staying with us again when you're back in the area!

10/10 - 훌륭해요

Esther

It’s a nice and safe place. My 20 years old daughter stayed there alone for two nights for an interview.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 13일
Thanks for the review! We hope to have you stay with us in the future!

10/10 - 훌륭해요

Bonnee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Western
very nice….plan on returning to the area and will most definitely stay at this hotel.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

10/10 - 훌륭해요

Tinell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay here was amazing, i felt like i was at home and surrounded by family. I do recommend this hotel to everyone i know
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review, and for the kind words! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

8/10 - 좋아요

Marilyn

좋아요: 청결 상태, 편의 시설/서비스
The room was clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

2/10 - 너무 별로예요

Jorge

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

10/10 - 훌륭해요

Andrew

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I choose this property because is nexto to the Rail Station. And It´s excelent to move to the center and also have shuttle to de Airport
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

8/10 - 좋아요

Tyronda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast and staff
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review! We are so pleased to see you had a great stay and look forward to you staying with us again when you're in the Charlotte area.

10/10 - 훌륭해요

Dave

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for the review, we look forward to you staying with us again when you're back in the area!

6/10 - 괜찮아요

Luz E

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ya está en muy mala condiciones las camas, te sientas y parece que se van a deshacer, ya todo es viejísimo y la alfombra una cosa horrible
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Thank you for taking the time to leave a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.