리셉션

호텔 엘레이트 여행 후기

2 out of 5
호텔 엘레이트
1601 I 45 South, Conroe, TX

이용 후기

5.2
평점 10 - 훌륭해요. 115개 이용 후기 중 24개" "
평점 8 - 좋아요. 115개 이용 후기 중 13개" "
평점 6 - 괜찮아요. 115개 이용 후기 중 16개" "
평점 4 - 별로예요. 115개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 115개 이용 후기 중 46개" "

5.2/10

청결 상태

5.8/10

직원 및 서비스

5.0/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

RuShad

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Bugs
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello RuShad, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Porschia

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Tv did not work. Room was dirty. Toilet was dirty.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Porschia, We apologize for any inconvenience. Your feedback is valuable to us and will be shared with the team for improvement. We encourage guests to notify us of any issues during their stay for immediate resolution. Thank you for bringing this to our attention.

6/10 - 괜찮아요

James

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello James,We're sorry to hear you didn't have a 5-star experience with us. Please feel free to contact us directly with any feedback you may have from your stay. We hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

jason

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello jason,We are thankful for your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

6/10 - 괜찮아요

Austin

출장 여행
Wasn't anything special. Was a bed to sleep on but was very loud and hard to sleep because of thd highway right beside it
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello Austin, We regret to hear about your experience and apologize for any inconvenience caused by the noise from the nearby highway. Guest feedback is valuable for us to improve, and we will share your comments with the team for their awareness. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Daniel Y

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy, no water no coffee pot, many many etc. Support to stay 3 nights but stay only 2 nights.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Daniel Y, We appreciate your feedback and regret to hear about the noise disturbance and lack of amenities during your stay. Guest satisfaction is important to us, and we apologize for any inconveniences experienced. Please feel free to reach out to our management team for further assistance with your concerns.

10/10 - 훌륭해요

Bryan

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Bryan,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back again soon.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It good
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Greg,Thank you for your feedback. We appreciate your positive review and are glad that you had a good experience during your stay with us. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back in the future.

10/10 - 훌륭해요

Nick

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
This is a cheap motel... But it is quite and clean-ish. My car was safe parked outside.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Nick,Thank you for choosing our motel for your recent stay. We're glad to hear that you found the property clean and that your car was safe. We appreciate your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Joshua

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Joshua, We are sorry to hear that you did not have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly to share any specific details or issues you encountered, so we can address them appropriately. Our team values guest feedback and we would like the opportunity to make it right for you.

10/10 - 훌륭해요

Rajitha

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Rajitha,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

6/10 - 괜찮아요

실제 이용하신 고객

It was cool
It was a home between home place for us. It was affordable and as comfortable as we made it. Stayed for a month and a half. The front desk was very nice. Housekeeping is very noisy though. So make sure you watch them.
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Dear Guest,Thank you for choosing our hotel as your home away from home. We appreciate your kind feedback about our front desk staff and your overall comfort during your stay. We apologize for any noise caused by our housekeeping team and will address this matter appropriately. Our guests' satisfaction is our top priority, and we appreciate your observation.

10/10 - 훌륭해요

Ken

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatest
2023년 12월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Ken, Thank you so much for your amazing rating! We strive to provide outstanding service and it was a pleasure to have you as our guest. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Its nice in the rooms but its in the hood
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Chris,We're glad to hear that you enjoyed our rooms! As for the location, we strive to provide a comfortable and safe environment for all our guests. Should you have any concerns or need assistance during your stay, please don't hesitate to reach out to our friendly staff.

4/10 - 별로예요

Marina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2star
2 star hotel
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Marina, Thank you for choosing our hotel for your recent stay. We value your feedback and apologize for any inconveniences you encountered. We appreciate your observations and will use them to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to our management team directly.

2/10 - 너무 별로예요

Miguel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hay ratonos y cucarachas y mal atendiendo
답변 제공: Manager 님, 2024년 2월 9일
Hello Miguel, We sincerely apologize for any inconvenience you may have experienced during your stay. We take pest control very seriously and have addressed the issue accordingly. As for the service provided, we appreciate your feedback and will use it to improve our staff training. We hope you will consider giving us another opportunity to provide you with a much better experience in the future.

2/10 - 너무 별로예요

Rachel 님, Booneville

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was not what I expected. Yes, the hotel was inexpensive, but it still wasn’t what was advertised. Customers are not allowed in the lobby…ever. No matter the time of day, guests are expected to use the night window. The room does NOT have a hairdryer or an iron. Both are listed as amenities. In the three days I stayed at the hotel, we did not receive housekeeping at all. That means no fresh towels. When I called the front desk to ask for clean towels, I was told they couldn’t do that until housekeeping arrived at 8:00 am. At 8:00 am, I went to ask for towels. The man shoved them through the night window. The walls are cracked. There was mold on the ceiling above the shower. There were cockroaches. There were two very flat pillows for a king size bed. Overall, I don’t mind a hotel that clearly hasn’t been maintained. But it needs to have some solid customer service. This hotel failed in all areas.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Rachel, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff Great location Great price nice and quit place to relax
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Alexander,Thank you for your positive feedback! We're delighted to hear that you found our staff to be great and enjoyed our central location. It's wonderful to know that you also found our rates to be favorable. We take pride in providing a tranquil environment for our guests to relax. We hope to welcome you back in the future!

10/10 - 훌륭해요

Miguel

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Miguel,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted that you had a great experience. Should you have any further comments or concerns, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

Patrick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Patrick,Thank you for taking the time to provide us with such a generous rating! We are delighted that your experience exceeded your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We look forward to welcoming you back again soon!

4/10 - 별로예요

Jeremy

별로예요: 청결 상태
Ever since I checked in my TV hasn't worked I told office they said all cable doesn't work
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Jeremy, We apologize for the inconvenience. Our team is working to resolve the cable issue as quickly as possible. Thank you for your patience.

8/10 - 좋아요

Mary

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Mary,Thank you for your rating! We appreciate your feedback and will continue to strive for excellence.

6/10 - 괜찮아요

Stephanie

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Stephanie,Thank you for sharing your feedback with us. We regret to hear about your recent experience at our hotel and apologize for any inconvenience caused. We value your comments and ask that you reach out and share your feedback so we may address any issues. We hope to have the opportunity to welcome you back in the future and provide a better stay.

2/10 - 너무 별로예요

Adriana

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to change rooms 3 times due to roaches and then house keeping stole my 3yr old sons shorts … never coming back here it’s disgusting and needs to be shut down
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Adriana ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

Harold

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Harold, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor service, bug, & stinks.
It was pouring rain, and i was on a walker because i'm handicaped. A truck was parked under the awning going into the front door. So I had to park in the rain, and go up a steep hill to get to the door, the man inside pointed to a window on the other side of the building that wasn't covered. I got there soaking wet on a walker he could see, and had forgotten my drivers license. I had my confirmation on my phone, and had to walk all the way back to my truck in the rain, load my walker up, drive around the building, to show my license in the rain with no cover. Then once inside the room the first thing I saw was a huge bug on its back in the middle of the room. I had to step on it to kill it. The room stunk. We wound up leaving early.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Michelle,I apologize for the inconveniences you faced during your stay. Rest assured that we take your feedback seriously and will address these issues with our team to improve our service. Thank you for bringing this to our attention.

8/10 - 좋아요

Lula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Microwave was not working. This is the only problem
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hi Lula,Your review is highly appreciated, and I would like to apologize for not exceeding your expectations with the condition of our microwave, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Tony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roach infested and people walking all around on 2nd floor watching your every move
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Tony,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 - 훌륭해요

Terri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Terri,Thank you so much for your amazing rating! We strive to provide outstanding service and it was a pleasure to have you as our guest. We look forward to welcoming you back soon!

4/10 - 별로예요

Krystal

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt completely got!!! Do NOT STAY HERE !!! It is raggedy and old. It even Smells!! I only sucked it up bc of the refund policy. It is a hotel home for drug users and it is OBVIOUS!
답변 제공: Manager 님, 2023년 9월 24일
Hello Krystal,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Robbie

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Robbie, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Axel

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel robbed me I made a reservation for the same day by expedition it was a Saturday last week and I arrived at the hotel and I did not go in because I was less than 21 years old now I am 20 and in hotels they have always let me enter and book and in this case no, I asked for my refund and they told me that I had to talk to expedia first I spoke to expedia they called the hotel and told them that I had stayed at the hotel and that they were not going to give any refund the forgiveness that they took care of me was very rude as if they were giving me a place to sleep when I paid for my stay and my money was never returned to me they stole it I do not recommend this hotel it treats people very badly and it still steals from them if you make the reservation through another site not personally with them that it was my experience.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
Hello Axel, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Michelle,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 - 별로예요

Tamara

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Tamara,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Robert,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

Aaron

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was dark when I walked up. The room had holes in the walls, the shower light was not lit enough I still had to use my flashlight on my phone. It looked like the room hasn’t been cleaned or updated. I had bedbugs and a stain on my comforter. I didn’t even stay the whole night and went to another place.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Aaron,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel out of a cheap horror movie
I picked this hotel for the price and from the pictures on the website it looked really nice, but once in the room I realized that the hotel didn't look like the pictures. The towels were stained with something black there was cigarette burns all over the sheets and a big red stain on the mattress. There were roaches in the bathroom. The ac unit was broken and smelled horrible when you turned it on. The lock would not work. I tried telling the guy at the window and he just shrugged his shoulders and told me if I don't like it it I could go somewhere else and refused to give me a refund.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Charles,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 - 너무 별로예요

David

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stay at hotels a lot for work. I always choose this place when i am in the area. I have liked the rooms in the past. Today i got room 140. Gross! Filthy! Nasty! Depressiing !!! Broken and junk furniture! Toilet broke. . Only.two 2 small and very flat pillows. I will never give this place my buisness again. I am so mad. There are so many roaches. I will just sleep in my car. I killed 14 roaches with my shoes inthe first 10 minutes. I will also be writing the worst review ever. I hope my review costs you future buisness. Thats what you deserve for giving anyone this nasty room..anywhere i can posta bad teview about his place, i will. You will get so much bed publicity for giving me such a gross room. I will even write about my bad experience tonight on every tiolet wall at every public restroom that i use in the area. Once before staying here i stayed at a motel 6 and it was this gross. I never went back to motel6. And now i will kever come back here for being givien this awful room. It really is so gross and depressing. I hold grudges for years and this is definately worthy of holding a grudge. Im surround with roaches and i only.have one working light to keep on and scare away roaches. Because its so datrk in here, they are just crawling everywhere. I will definitely not sleep in here. You will definatley suffer from giving this teturn customer such a disgusting room.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 13일
Hello David, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Patricia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can u say BEDBUGS! Enough said
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 20일
Hello Sharon, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

Lauren

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Lauren,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

Jacob

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Jacob,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

Elizabeth

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 30일
Hello Elizabeth, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Joseph

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Joseph,Thank you so much for the incredible rating. We look forward to your next visit.

2/10 - 너무 별로예요

Rachell

별로예요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Rachell, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seems to be an older property but check in was easy, clean room and check in was easy Would recommend
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 26일
Hello Allen, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 - 좋아요

Joel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 5일
Hello Joel,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nope
Asked for non-smoking immediately was placed in a smoking room, even after I said, non-smoking. Room was located on the backside of the building. There was trash all over the parking lot & dogs tied up to poles went back and spoke to the front desk… They gave us another room, the room said non-smoking, but it smelled like smoke inside of the room..
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 19일
Hello Luis,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our parking and your comments about our front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 - 너무 별로예요

Miguel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
The rooms weren’t bad. We were handed the wrong key to a room that was already occupied. Had to go and get checked into another room. The room had roaches in it that we found on our last day there. Killed about 4 of them.
2023년 2월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 1일
Hello Miguel,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Tommy

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Constantly had people knocking on my door looking for the drug dealer next door. At any given time there was at least a dozen roaches crawling around.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 20일
Hello Tommy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.