Dear Mr. Abdalla,Thank you for taking the time to share your feedback regarding your recent stay at our establishment. We sincerely apologize for any inconvenience you experienced during your visit.We understand that the size of the room did not meet your expectations, and we regret any discomfort it may have caused. We continually strive to provide comfortable accommodations for our guests, and we appreciate your comments as they help us identify areas for improvement.Regarding the bathroom, we apologize for any unpleasant smell you encountered. We are committed to maintaining a clean and fresh environment, and we will address this issue promptly to ensure it does not recur in the future. Your feedback serves as a valuable reminder for our housekeeping team to use cleaning products in moderation.We are truly sorry to hear that you found our staff to be less than friendly. We pride ourselves on providing exceptional customer service, and it is disheartening to learn that we fell short of your expectations. We will investigate your concerns further and take appropriate measures to improve our team's friendliness and professionalism.We appreciate your honest feedback and the opportunity it provides for us to enhance our guests' experiences. Should your travels bring you back to our area, we would be grateful for the chance to regain your trust and provide you with the excellent service you deserve.Thank you once again for your valuable feedback.Warm regards,Front Desk Supervisor Abdul Samad.

Dear Dedovic,It's unfortunate to read about your experience as we want only a perfect stay for our guests. Your feedback is important to us. Please rest assured that this has been addressed with the appropriate team We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Regards,Front Desk Team.

Dear Natalia ,Thank you for choosing to stay at Lotus Grand Hotel Deira. We are truly disappointed to Hear that your expectations were not met in several aspects. Please allow us to extend our sincerest apologies for your less than favorable experience on this occasion and rest assured that we are working on addressing all our shortcomings. We hope that this will not refrain you from staying with us and we would be given another opportunity to be of service to you again. We strive to do our utmost to ensure that we provide our guests with a pleasant and enjoyable stay experience and we are sorry to learn that some aspects of your stay fell below your expectations.RegardsFront Desk Team.

Dear Osazuwa,Thank you for this wonderful feedback and for highly recommending us. The team strives to provide our guests with the warmest hospitality and most efficient service, and it makes me happy to hear this was achieved during your stay. Your compliments are not only rewarding, but also encouraging.We hope that we will have an opportunity to welcome you back at Lotus Grand Hotel Deira.Yours sincerely,Front Desk Team.

Dear Fernandes, Thank you for taking the time to share your feedback. It is disappointing to read that your recent experience fell short of your expectations. We appreciate your feedback and highlighted your concerns with our Housekeeping team for review and improvements. We hope you will give us another chance to be of service to you and hope to see you again soon in the near future.Regards, Front Desk Team

Dear Mr. Abuhakim - Please accept our sincere apologies for the inconvenience caused. The issue is taken seriously and is attended to on priority. We will ensure that it is not repeated.

Dear Ms. Bayda - We are extremely sorry that you did not enjoyed your stay with us. Kindly please share the details of your complaint for us to solve the issues.

Dear Mr. Rolando - Please accept our sincere apologies for the inconvenience caused. The issue is taken seriously and is attended to on priority. We will ensure that it is not repeated.

Thank youLotus Grand Hotel

Dear Malik,We would like to start off by apologizing for the recent experience you had at our hotel and that we were not able to live up to your expectations. Rest assured that your comments with regards to the hotel facilities has been addressed to the respective department and corrective measures will be taken accordingly. Reviews such as these serve as a learning experience for our team and we appreciate your review. We hope to have the opportunity to host you again in order to restore your confidence in us.RegardsFront Desk Team