실내 수영장
예약 가능 여부 확인

엑셀런트 서비스 스위트 앳 타임스 스퀘어 여행 후기

3 out of 5
엑셀런트 서비스 스위트 앳 타임스 스퀘어
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur

이용 후기

5.4
평점 10 - 훌륭해요. 63개 이용 후기 중 15개" "
평점 8 - 좋아요. 63개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 63개 이용 후기 중 10개" "
평점 4 - 별로예요. 63개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 63개 이용 후기 중 22개" "

5.2/10

청결 상태

5.2/10

직원 및 서비스

5.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Topdog

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 최고의 호텔
부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다
거실
침실1
침실2
주방

6/10 - 괜찮아요

향은

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
excellent service suit? poor service,,way poor.
서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다.

2/10 - 너무 별로예요

crazycru 님, seoul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
버자야호텔과 다른 시설임
버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비추천
하루는 바로 옆건물인 버자야 타임즈 스퀘어 호텔에서 묵었는데 상태는 완전 정반대. 여행중 머물렀던곳중 최악

2/10 - 너무 별로예요

Cher 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible Experience.
•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Duvet hidden under the bed. Dirt towels placed on made bed
Old bed, old furniture. Totally different from was is on the website
Old furnituee
Sofa looks old and worned out.
2017년 7월에 3박 숙박함

8/10 - 좋아요

Bibi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never agin
Room was dirty sheet was dirty etc don't book here I will never

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태

4/10 - 별로예요

swt

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
disappointed
old furniture, but the view is good.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。 また利用したいと思います。

2/10 - 너무 별로예요

Kjell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

6/10 - 괜찮아요

Khoo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Convenient
I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
will not stay here for the 2nd time
First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

4/10 - 별로예요

Swizaidi 님, Penang

별로예요: 청결 상태, 객실의 편안함
Expedia customer support terrible

4/10 - 별로예요

Min

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't be tricked, not enough bedding
Very Bad

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Have a great stay
Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

8/10 - 좋아요

maira 님, terengganu

좋아요: 청결 상태, 직원 및 서비스
nice hotel close to the shopping complex
very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel

2/10 - 너무 별로예요

Chieko 님, japan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。 部屋の掃除も行き届いてなく、ポットも汚くて使用不可。 洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。 次回は、泊まらない。

6/10 - 괜찮아요

siew siong

6/10 - 괜찮아요

atsushi

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
掃除がこない ｗｉｆｉが部屋によって電波が届かない

6/10 - 괜찮아요

Kristian 님, Australia

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Great Location, Great View but run down and dirty!
The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad and we gave one no interest no interest
Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel

6/10 - 괜찮아요

Aisyah 님, Pekanbaru

좋아요: 직원 및 서비스
Room cleanliness need to be improve
Good location, easy to get food, lots of store around. only the room cleanliness need to improve

2/10 - 너무 별로예요

Shawn 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dishonest scam "hotel".
This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

2/10 - 너무 별로예요

よしき

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
二度と泊まらない
部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
景色以外は最悪
大型ショッピングモールの真上にあるので、食事や買い物に困りません。信じられませんが、ホテルスタッフはいないので、たった一人の部屋のディーラーと、あらゆる物事の依頼をやり取りしなければなりません。ハウスキーパーがとんでもない怠け者で、部屋は汚く、またエアコンからは終始絨毯に水漏れがあり、日中はエアコン最強でも暑かったです。キッチンつきですが、温めるのは電子レンジしか使えません。たった一つ褒められるのは、部屋からの眺めです。

4/10 - 별로예요

nyak har

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Be carefull...rippers...
This was horrible...We never had so many problems with a booking. There is no official entry...After calling the hotel to ask where to find, they told us they send someone to pick us up...After 20 min. we call again...they told us go to the other side of the building...This go on for two hours...After we meet the guy he told us he have no room for us...We show him our booking (payed in advanced) and he told us "it is not my problem"...After that we calling hotels.com...they told us after 40min talktime to Germany that the hotel have a room for us...After one more hour we meet the same guy and he told us he have no room...So we find out the booking was made with an agency between...We found this agency on the sixth floor...After 5 hours we got a room in a different hotel...so be carefull this guys are wasting your time...in real we do not believe that hotel exists...looks for me like rippers...

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Value & Best Location Hotel In Central KL
I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
amazing trip
it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind

2/10 - 너무 별로예요

Dissatisfied 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel Experience Ever
We booked the service apartment two months back. However, we did not managed to check in to the service apartment on the day of arrival as the agent was contactable. We were told by the staff from Time square that Excellent Service is another business entity and they were unable to assist us. Multiple attempt to contact the agent was to no avail and we were unable to get any assistance from the neither the management of Time Square or from Expedia helpdesk. My friends and I were left stranded without a place to stay.

6/10 - 괜찮아요

Mohamed Rafi 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3days 2 nights KlL short getaway.
On the 1st daythey already screw up our stay,they have overlook at our booking.We ended up staying at Federal hotel as alternative.On the 2nd day we we transfer to the suite at Time Sq. The carpet is dirty.The bed mattress was hard and uncomfortable. The towels were so dirty with stains.There was no wifi or any tv channel as we can only find 2 blurry channel.No iron or hair dryer.It was not manage by Time Sq hotel but by a private agent.

4/10 - 별로예요

Chung 님, Singapore

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Soso
Room was Big and good but not lack of cleanliness. Toilet bowl was dirty.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
room:bad.room have Cockroach. staff:very bad. view:good. I don't recomend this hotel.

4/10 - 별로예요

Cheong 님, Johor Bahru, Malaysia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not value to money
1) The exact room condition is totally different from the attached picture. 2) The air-conditioner was noisy for the whole night. 3) Nice and friendly owner.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Average stay
Wasn't a pleasant stay. Other than the strategic location, the room lacked of amenities. Only two bath towels provided, not even a bath mat and face towels. Hassle checking in, with no receptionist manning the bookings. Rooms are handled by individuals instead.

8/10 - 좋아요

Hani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Value for Money
Staff is helpful & friendly. The room is clean with comfortable bed. Location excellent.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad!!!
Is not hotel. No hotel service at all. Room not clean. Can't check in at counter need to call agent to check in.

2/10 - 너무 별로예요

ninu

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad maintained room
Room was badly maintained cockroaches on carpet dirty bathrooms fridge dirty filth everywhere

10/10 - 훌륭해요

ahmed 님, stockholm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fantastic
Room clean and comfort. Location is very convenient. i would like to book again

8/10 - 좋아요

Hazim 님, Malaysia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location with spacious room
Really nice to stay but the main problem was no reception.The room is spacious and it's worth the money.

8/10 - 좋아요

CONNIE YIU 님, sarawak

좋아요: 청결 상태, 객실의 편안함
k
Overall good

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful experience
We had a great time.Room was in excellent condition and needs were met well. the staff was helpful.

10/10 - 훌륭해요

David 님, Singapore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and Safe
It was so nice since the location is one building with mall and also easy to access to every where in KL and also the condition of the room is nice but unfortunately the bed and furniture already old. overall we enjoyed our stay over there and will come back.

2/10 - 너무 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst experience ever!
The location of the apartment is very good, but the room is very very dirty. The lights are not bright enough, can't open the TV, the toilets are totally suck!

2/10 - 너무 별로예요

Trudie 님, Williamstown

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is NOT a luxury suite Do not stay here
We were absolutely disgusted with this hotel.IT DId NOT LIVE UP TO THE ADVERT Firstly we could not book in at the hotel as the room was privately owned. We were told to ring the agent. We were then taken to our suite which was as far from excellent as it is possible to be. There was an awful smell which Karim said was from the cleaning materials but we were sure it was an attempt to cover up the smell of smoke. We told Karim we were not happy with it but he said there were no suites available Firstly it was very dirty and the kitchen was disgusting. We did not even go in there if we could avoid it. The loun

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reasonable and safety
Good place for families. the room design was outdated but comfortable . The view to the KLCC is very nice. the hotel is very secure and the staff are helpful.

10/10 - 훌륭해요

J.R 님, Kuala Lumpur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
everything was okay. comfortable room, perfect location and friendly staff .

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
The rooms were nice and the location was great , check in process was so fast and the staff were very friendly and helpful .swimming pool and the theme park are nice .We enjoyed our stay definitely will come back again.

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy access ,great location ,clean and comfortable
It was a short time but very comfortable stay. We enjoyed the view from the high floor , the staff was very helpful and friendly.