Dear Koren, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Jaimie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Tazzmine, We want to express our gratitude for choosing our hotel during your recent visit to our area. Your feedback is important to us, and we are sorry that your stay did not meet your expectations. Rest assured, we have taken note of your feedback and will share it with the relevant team members. We hope to welcome you back for another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Melinda, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear John, Thank you for choosing Extended Stay America and sharing your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear YVONETTE, Thank you for taking the time to share your positive feedback! We're thrilled to read that you enjoyed your stay and felt secure with our friendly staff and well-maintained facilities. Providing a comfortable and safe experience is our priority, and we appreciate your acknowledgment. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Stacy, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered with lights in your room during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Stacy, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry for the disturbances you reported, and we regret the frustrations you experienced. Please accept our apologies for the maintenance issues in your room and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Please know our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future problems due to cockroaches. We are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Alexandre, Thank you for taking the time to give us feedback about your recent stay. We are glad you enjoyed most of your visit and were impressed with our comfortable room, which provides a good night's sleep. However, we want to apologize for any housekeeping oversights around our property. We are always striving to improve our guest experience. We appreciate your business and hope to accommodate you again so we may provide you with a much-improved experience.Sincerely,Hotel Management

Dear Dionne, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jay, Thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Also, we apologize for any miscommunication that may have happened regarding our pet policy. Our policy is available on our website and should have been communicated during your reservation confirmation and check-in. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur to ensure future guests are not similarly impacted. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear David, Thank you for sharing your thoughts on your recent stay with us. While we are happy to see that you were satisfied with most of your visit, we regret any housekeeping issues with your room and apologize for the accidental interruption from our staff. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

Dear Marcin, Thank you for sharing your experience with us! We are pleased you had a pleasant stay. However, we are sorry for our team's behavior, which made you and your kids uncomfortable. We will address this with the team so this does not repeat, and we look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Christofer, Thank you for being a guest and sharing your feedback. Please accept our apologies for any housekeeping and maintenance issues you experienced during your stay. We aim to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will address your concern and ensure this does not happen again. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management

Dear Denise, Thank you for your recent visit and your feedback. Please accept our sincerest apologies regarding the reservation for your daughter and for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Dear Xu, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Denise, Thank you for reviewing your recent stay at Extended Stay America! We're delighted that you had an excellent check-in experience and that our staff was helpful. Our top priority is Providing exceptional service, and we're glad we met your expectations. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back.Sincerely,Hotel Management

Dear MONIQUE, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear John, Thank you for your review of Extended Stay America. We're glad to hear that the staff was friendly and that you had a positive overall experience. We apologize for the inconvenience regarding the lack of breakfast and extra pillows. Your feedback is appreciated, and we will consider it as we strive to improve our services. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Tammy, Thank you for your feedback on your recent stay. We apologize for any issues with cleanliness and will work to address them with our housekeeping team. Your satisfaction is important to us, and we hope to make it up to you in the future.Sincerely,Hotel Management

Dear David, We apologize for any cleanliness issues you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take your feedback seriously. We will investigate the matter thoroughly and take appropriate measures to address cleanliness concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

Dear John, We're sorry to hear about the issues you encountered during your stay at the hotel. Mold in the bathroom and on the shower curtains and broken items in the room is unacceptable and not up to our standards. We apologize for any discomfort or inconvenience caused. Your feedback is important to us, and we will address these concerns with the management team to ensure that necessary improvements are made. We appreciate your understanding and hope you find more good accommodations in the future.Sincerely,Hotel Management

Dear Lynne, Thank you for your review of Extended Stay America! We're thrilled to hear that Donte and A'Rhonda provided you with exceptional service during your stay. We're glad that their helpfulness contributed to your positive experience. We appreciate your kind words and look forward to welcoming you back again when you're in the area!Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations of providing a safe, clean, fresh, and comfortable living space. Cleanliness is our top priority, and we have measures to keep it in place. Our housekeeping team has instructions to look into the areas you mentioned and work on the same. We never promote any illegal activities in and around our hotel. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

Dear Laura, We appreciate you staying with us and providing your constructive feedback. We are happy to read your remarks about our attentive customer service. However, we are sorry for not meeting all your expectations. We have shared your concerns with our housekeeping team to ensure we constantly provide our guests with a clean and comfortable environment. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely,Hotel Management

Dear Mark, Thank you for choosing our hotel and reviewing your visit to our hotel. We aim to provide a seamless homelike stay; therefore, we apologize we failed to meet all your expectations. Although this does not change what you encountered, we appreciate you pointing out how we can improve. We will address the concerns with our housekeeping and maintenance team to ensure such matters do not affect future guests. We hope you will consider revisiting us so we can deliver the flawless experience you deserve.Sincerely,Hotel Management

Dear George, Thank you for staying with us and providing valuable feedback. Please accept our apologies for not meeting your expectations. Your review has been shared with our team, and we appreciate you bringing this to our attention. We welcome another opportunity to provide you with a better experience on a future stay. Sincerely,Hotel Management

Dear Chawna, Thank you for staying with us and writing such a complimentary review. We are glad you chose us to be your getaway home during such a time, and we are relieved we met your expectations. We are delighted you made the most of our fully equipped kitchenette and pleased with our location, close to many shopping attractions. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we appreciate you for recognizing the service provided by our front desk associate Reggie. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management

Dear Natalie, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management