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레지던스 인 바이 메리어트 헌츠빌 여행 후기

3 out of 5
레지던스 인 바이 메리어트 헌츠빌
6305 Residence Inn Road, Huntsville, AL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 99개 이용 후기 중 50개" "
평점 8 - 좋아요. 99개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 99개 이용 후기 중 11개" "
평점 4 - 별로예요. 99개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 99개 이용 후기 중 5개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

lee

2023년 6월에 2박 숙박함
답변 제공: Randy 님, 2023년 7월 3일
Lee, thank you for the rating of your experience at our hotel. We use guest input to measure our performance and product, then make improvements. We look forward to your next visit.

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a very comfortable stay, just like home. Target mall just 10 minutes away by foot. Bus stop is there too. To get to Down town, it's a 20 minute bus ride. Another mall with a large "88 Buffet" in the mall next to the Target mall. Good value for the hotel and the buffet. Free breakfast was a bonus. I could eat at the buffet everyday! Target has a grocery section if you want to cook in your room. All the dishes are there!
2024년 4월에 7박 숙박함
답변 제공: TJ 님, 2024년 4월 17일
Thank you for the wonderful review. We hope to see you again soon.

10/10 - 훌륭해요

Shonci

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will definitely stay here again. Staff was friendly and actually remembered my name! (That was a nice touch.). The room was spacious and clean.
2024년 2월에 3박 숙박함
답변 제공: TJ 님, 2024년 4월 8일
Thank you for the wonderful review. We look forward to seeing you again.

10/10 - 훌륭해요

Brandi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cameron did an outstanding job taking care of me while I stayed! I like the homey feel there.
2024년 3월에 1박 숙박함
답변 제공: Todd 님, 2024년 3월 19일
Thank you. We love Cameron !!!!!

2/10 - 너무 별로예요

Ron

It was a crock, we paid an additional $20 that would allow us to cancel our reservation if we were not able stay in the hotel…..we tried to cancel 48 hours prior to the check in date. We were told that we could not cancel that we would be charged for the room even if we were not able to make it. My question is what was the $20 for? I would never recommend anyone to use your service even my worst enemy…..this must be how you people are allowed to stay in busy, lie about the $20 and then pocket the money…..including the room fee. This service and how we got rip off will definitely be placed on social media for everyone to know about your scam.
2024년 3월에 1박 숙박함
답변 제공: Todd 님, 2024년 3월 19일
Thats Expedia. Not the hotel.

8/10 - 좋아요

Gustavo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second stay for business and both times satisfied
2024년 3월에 1박 숙박함
답변 제공: Todd 님, 2024년 3월 19일
Thank You

10/10 - 훌륭해요

Johnny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Todd 님, 2023년 12월 13일
Thank you for the wonderful review

4/10 - 별로예요

Alison

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Three members of my family stayed in this property for around 12 hours and were charged $200. We had enough towels for 2 people only in our room. When I requested towels, I was told by staff they could let housekeeping know we needed some when they got there (despite the fact that my shower was already running). My husband went to the desk and they were told they couldn't leave the desk to get us any towels until their replacement arrived. Also one of us slept on the pull out cough and the room was not equipped with any sheets, or a pillow for this bed. There were no blankets in the room--not one thing for the pull out. The staff at the front desk was not able to locate us any. We honestly deserve a refund. We were way overcharged for our (lack of) amenities.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Latanya 님, Rockledge

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 5박 숙박함
답변 제공: Todd 님, 2023년 11월 30일
Thank you for the review, we look forward to seeing you again.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Randy 님, 2023년 9월 6일
John,I wanted to take a moment to say thank you for the kind rating, after staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Tracy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 7박 숙박함
답변 제공: Randy 님, 2023년 9월 6일
Tracy, thank you for taking the time to rate your experience. We are truly humbled and look forward to your return.

2/10 - 너무 별로예요

Yoslaida

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
There were flying ants in the room, the tub was clogged, and the air conditioner was as loud as a airplane engine…
2023년 7월에 3박 숙박함
답변 제공: Randy B 님, 2023년 7월 23일
Thank you for sharing this experience. As mentioned, please accept our apology. I am sorry.

6/10 - 괜찮아요

ANAND

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rover visit stay 2023
The maintenance was disappointing. Our toilet was broken and after waiting to get it fixed the next day it broke again. The hotel did arrange for us to move to another room but different problems were encountered: no hair dryer, broken tv/screen remote and uncomfortable layout. The staff were quick in responding to these issues after we brought them up.
2023년 4월에 3박 숙박함
답변 제공: Randy 님, 2023년 4월 24일
Anand, thank you for taking the time to rate your experience and provide the valuable feedback. Guest input is used to constantly improve our hotel for all guests. Please accept my apology for the inconveniences you experienced.

8/10 - 좋아요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suggestions
Everything was lovely except peeling wallpaper in hallways. Lack of people at front desk. Did not feel Residence by Marriott hospitality. Breakfast so so due to infrequent fills. Other than that, rooms were lovely.
2023년 3월에 1박 숙박함
답변 제공: Randy Brown 님, 2023년 3월 6일
While we are glad you enjoyed the rooms, I must apologize for the wallpaper, caused by a recent flood. We had an incident and the wallpaper was pulled back to dry properly. Your comment on breakfast is a good one, and will be resolved today.

10/10 - 훌륭해요

MARCUS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Randy Brown 님, 2023년 2월 22일
Thank you so much for taking the time to rate your experience. We are honored to have been of service.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here!
When we checked in the room, the trash cans from previous guests were full and not dumped. There were fresh stains on the blankets and sheets, I asked for fresh linen and explained what happened but none was brought to me nor did house keeping come upon my request. Also there was a leak on the 3rd floor hallway (a worker advised of this), however, the leak came down to our room (2nd floor) it came in both bathrooms as well as closets. It also had a brown color with is as well with this horrible smell. Along with that, there was some people song construction work next beside us and made loud drilling and knocking noise all night for both nights! We could not even sleep!!!!! I notified the GM Randy Brown and nothing was done nor was we offered to be placed in another room or offered a refund.
2023년 2월에 2박 숙박함
답변 제공: Randy 님, 2023년 2월 6일
Thank you for taking the time to share your experience. I can not apologize enough for this.We did indeed have a construction crew on site, as a result of a sprinkler head going off in a room on the 3rd floor. This did happen in the middle of the night. We had to evacuate the water immediately, thus the saws and drills. When you and I spoke, I apologize for the confusion, I did offer to move you, so you could get some sleep, which you declined. You booked through a 3rd party, so compensation was not an option. However, I would have been happy to discuss other options. Again, I am very sorry.

8/10 - 좋아요

sylvio

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
We enjoyed our stay here. There was a fairly strong smell but I think new carpet had been installed at some point. Once you were there for a short time, you didnt notice it. The ladies that ran the breakfast area were very friendly.
2023년 1월에 2박 숙박함
답변 제공: Randy 님, 2023년 1월 20일
Please accept my apology for the carpet; we did have new carpet installed. We are pleased to hear that we were able to meet your expectations on service. We hope you will return again very soon.

10/10 - 훌륭해요

Barbara

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was courteous. Full breakfast is nice. The location is perfect for a family traveling.
2023년 1월에 2박 숙박함
답변 제공: Randy 님, 2023년 1월 20일
We appreciate your kind words and are so pleased you enjoyed this trip. We look forward to your return.

8/10 - 좋아요

Maryuris

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen servicio y los desayunos siempre recién servidos
답변 제공: Randy 님, 2023년 1월 20일
Thank you for staying with us and sharing your information.

10/10 - 훌륭해요

Micah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Randy 님, 2022년 12월 28일
Thank you very much for the kind rating. We look forward to your return visit.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice room for the most part. However, I was next to the stairwell which was very noisy as people went up and down the stairs. There was no room service which was fine except people kept putting their trash in the hallway. It would have been nice to have a reasonably decent sized trash can available.
2022년 12월에 3박 숙박함
답변 제공: Randy 님, 2022년 12월 28일
Thank you for taking the time to review. Further to our prior response on another social media platform; I do apologize for the other guests placing their trash outside the rooms.

10/10 - 훌륭해요

Edith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant hotel
Very nice hotel in a quieter area. We had a 2-bedroom suite which is hard to find. The staff was wonderful, very friendly and polite. We had some minor issues, but nothing that would keep us from staying here again. Very pleasant overall.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Adren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was very good.
2022년 4월에 1박 숙박함
답변 제공: Tchelinda 님, 2022년 5월 2일
We are delighted you enjoyed your stay. Look forward to seeing you again your next travel. Have a wonderful day. Tchelinda Murphy General Manager

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very clean. Room was very nice as well as the staff. The breakfast was wonderful!
2022년 2월에 1박 숙박함

2/10 - 너무 별로예요

Ruth

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a non-smoking room. The room had smoke odor . The maintenance sprayed 2x which helped a little but the odor still lingered. It was suggested to me that I opened a window. I didn't feel safe opening a window in a room on the 1st floor. All of the rooms were booked so I couldn't move to another room. I ran the bathroom exhaust fan all night which disturbed my sleep. My clothes also had the smell of smoke and the spray. I was looking forward to a pleasant night at your hotel but this situation was very disappointing.
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Great stay! Breakfast was good! Room could have more temperature control but overall great stay
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Kaneesha

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the layout and the facilities
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2021년 6월에 1박 숙박함

6/10 - 괜찮아요

Dywanna

가족 여행
별로예요: 청결 상태
2021년 5월에 1박 숙박함

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함

8/10 - 좋아요

Eliza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a bad stay at all
Location: perfect for shopping Clean and had a wonderful outside seating with a fireplace. Never got to experience it due to parties my entire stay. Also, the mattress was squishy lol
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Melissa

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay
When I got to the hotel, I was told that my reservation was overbooked and no one called to let me know. I reserved the two bedroom suites and when I got in I was given 4 single suites. I was not happy with that because that is not what I reserved. No one gave me a call to let me know this in advance and that is unacceptable. Then the rooms were not near each other and it was a inconvenience. The service was good but the communication has to be better if you want more better surveys.
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

JamesBurnside 님, Tampa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast menu was lacking, otherwise the stay was great!
2020년 8월에 2박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Room was very nice and clean great location and very easy to get around town
2020년 2월에 1박 숙박함

8/10 - 좋아요

Auburn

2020년 5월에 1박 숙박함

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
Will be planning on staying here again.
2020년 4월에 2박 숙박함

10/10 - 훌륭해요

Victoria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
jj
great staff, great service
2020년 2월에 2박 숙박함

6/10 - 괜찮아요

LaKeisha

별로예요: 객실의 편안함
Our room had a Smokey smell to it, and upon our arrivals there was a young woman in the parking lot trying to locate drugs in the area and asked if we knew where should could find it. That made me feel uneas
2019년 12월에 2박 숙박함

10/10 - 훌륭해요

Marylyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatest hotel secret in Huntsville
Our family traveled to Huntsville to celebrate a graduation and birthday. The stay was incredibly wonderful. The facilities were very clean and beautiful. The staff in the breakfast area (Mrs. Sue and staff were incredible). The head of housekeeping was awesome and strived to accommodate our requests. Kat on the front desk attentive to our needs and was wonderful. The location is very close to restaurants and shopping areas. Most of all the property is beautifully maintained both inside and out. I will definitely stay there for future visits to the Huntsville area.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the bed. It is handicap accessible. There is nothing I did not like.
2019년 9월에 2박 숙박함

8/10 - 좋아요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great with access to shopping and food marts.
2019년 3월에 2박 숙박함
답변 제공: Dion H 님, 2019년 3월 19일
Very happy you enjoyed your stay with us! Hope to have you back very soon! Thanks again.

10/10 - 훌륭해요

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출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I liked about the place is the staff were amazing, the place was clean and overall service was excellent
2019년 1월에 3박 숙박함

4/10 - 별로예요

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2019년 2월에 2박 숙박함

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place.
Nice convenient location clean Rooms friendly staff.
2018년 10월에 1박 숙박함

6/10 - 괜찮아요

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2018년 10월에 1박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Dion H 님, 2018년 8월 22일
Customer service is our number one concern! We want to provide a great experience from start to finish. We strive to earn good reviews and your feedback helps us in achieving our goals. Best Regards from the whole Team!