스튜디오, 킹사이즈침대 1개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 그레이트 폴스 미주리 리버 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 289개" "
평점 8 - 좋아요. 1000개 이용 후기 중 312개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 207개" "
평점 4 - 별로예요. 1000개 이용 후기 중 117개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 75개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

sang kil

좋아요: 객실의 편안함
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

Sung Yeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원분들 참 친절하고 하나부터 열까지 깨끗했어요. 깨끗한 식기류와 개인실마다 주방이 있어서 자유롭게 조리할 수 있는 점도 좋았어요. 주변도 좋았어요. 쇼핑할 곳도 많고 놀거리도 많이 있었어요.
2017년 8월에 1박 숙박함
답변 제공: Manager 님, 2017년 9월 9일
Sung, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and that our location was perfect for your needs. We appreciate you mentioning the amazing service provided by our team. It was wonderful to have you as our guest, and we look forward to welcoming you back! Sincerely, General Manager

6/10 - 괜찮아요

orville

단체 여행
Expected a breakfast but ended up with basically nothing!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 10일
Dear Orville, Thank you for choosing us and for taking the time to leave a review. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We appreciate your understanding and hope you were still able to enjoy your stay with us. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Mary Ellen

좋아요: 직원 및 서비스
I felt bad for the staff, they were scrambling because the card maker for the doors got fried in a power surge. They were very busy letting visitors into their rooms which made them frazzled at times. The room was clean I was disappointed with coffee and a packet if oatmeal and a packaged muffin. This is not what I consider a continental breakfast.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 7일
Dear Mary Ellen, We appreciate your feedback and apologize for the inconvenience caused by the card maker issue. Your concerns regarding breakfast offerings are duly noted, and we regret any disappointment it may have caused. Rest assured, we will review our offerings to ensure they meet the expectations of our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

8/10 - 좋아요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Advertised as free breakfast and it was a coffee service with muffin. Not even good coffee or muffin😏
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 31일
Dear Eric, Thank you for choosing Extended Stay America. It is nice to know you had a good stay and enjoyed your time. However, we are sorry for the inconvenience caused by the breakfast choices; we will discuss this with the concerned team for further improvement. We would love to host your trip with us with a memorable experience again. Please join us soon. Sincerely,Hotel Management

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Chelsey

가족 여행
별로예요: 편의 시설/서비스
Fire alarm went off 3 different times in the middle of the night...the hallways smelled like Marijuana. People were up and being loud all night long. It was the worst night of sleep I have ever had!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Chelsey, Thank you for sharing your experience about your stay with us. We sincerely apologize for the disturbance caused by the fire alarm during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by this unexpected occurrence. Additionally, we apologize for the odor in the hallways and the disturbance from other guests. We take these matters seriously and will address them promptly to prevent similar incidents in the future. Please know that your feedback is invaluable to us as we strive to improve our services and ensure a peaceful environment for all our guests. We hope you consider giving us another opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

8/10 - 좋아요

Jan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and clean.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 21일
Dear Jan, Thank you for the generous review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean and relaxing accommodations. We work hard to deliver a satisfying experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more; we look forward to hosting you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Kyla

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Dane

좋아요: 편의 시설/서비스
Easy check in with great Customer Service along with spacious rooms
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 13일
Dear Dane, We are delighted to hear that you had a positive experience at Extended Stay America! We strive to provide excellent customer service and spacious accommodations. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management

8/10 - 좋아요

Weston

연인과의 여행
좋아요: 청결 상태
Decent location. No breakfast. Quiet and relaxig
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Gerald

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

sharon

2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Richard

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the hallways smelled like pot
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Richard, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

10/10 - 훌륭해요

Meghan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Adrienne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This has been a horrible experience. We got to our room and there are NO plates, silverware, pots, pans, mugs, coffeemaker NOTHING! I went down to the front desk after check in and they gave me a tub with two plates, two mugs, two plastic cups and a silverware tray. I opened it after we got back from dinner and the silverware was filthy! I took pictures of it and will be posting it on Google Reviews as well as here. I took the tub of filthiness back to the front desk and was offered a very lame apology....oh and a coffee maker...but I wouldn't use any kitchen items in this place. Also, once the perfume-y fragrance they must spray in the room wore off, it is clear that people have smoked in this room. SO NOT WORTH IT! I should have paid a little more to stay at a DECENT place. Wish I could get a refund and I haven't even slept in the room yet!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Adrienne, We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback regarding the lack of kitchen amenities and cleanliness issues is highly concerning, and we apologize for any inconvenience caused. We understand your frustration and disappointment, and we assure you that your concerns will be addressed with our team to prevent such incidents from happening in the future. We value your feedback as it helps us improve our services, and we invite you to give us another chance to provide you with the exceptional experience you deserve. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 - 훌륭해요

Gene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No issues, great place to stay
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 2일
Dear Gene, Thank you for choosing the Great Falls Missouri River and sharing your experience. We are thrilled you had a fantastic experience at Extended Stay America! Providing a seamless stay is our priority, and we're delighted you enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

8/10 - 좋아요

Ed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Units have full size fridge
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Keana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cozy
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Keana, We are pleased everything went great for you during your visit to our city. It is nice knowing our clean and comfortable rooms gave you a good night's sleep. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

8/10 - 좋아요

Dwayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay. Just like a second home.
2024년 2월에 4박 숙박함

8/10 - 좋아요

Jeff

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Nicholas 님, Black Hawk

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice rooom. They list breakfast as an amenity, it is not. They had little store bought muffins, in the package, and bad coffee. That’s it.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 23일
Dear Nicholas, Thank you for being our guest. It is nice you were pleased with your room and had a satisfactory stay. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and a decent and cheap place to stay. The only downfall was that we made reservations over a month ago and when we got there they only had 3 rooms left on the top floor and their elevator didn’t work. Other than that nice place to stay.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Wendell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very spacious room with a kitchenette. It would be ideal for stays of more than a day or two.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 7일
Dear Wendell, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your spacious suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

4/10 - 별로예요

Michael

연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We stayed 11 nights and the elevator was out of order the whole time and the first floor was full. The staff were apologetic but no repairman ever came.
답변 제공: Hotel Management 님, 2024년 2월 7일
Dear Michael, Thank you for being our guest and for your valuable feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Angie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service, clean room, very happy with our stay.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Carrie

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Helene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean and quiet. Helpful efficient staff.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Dayna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Clean and reasonable price. Twice my room key would not work to access my room, and had another guest access my room when he was given access in error by the front desk.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Dayna, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

6/10 - 괜찮아요

Ann 님, Swanton

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Let me start by saying every staff member was wonderful, especially Jose and Missy! I specifically booked this hotel b/c it advertised free breakfast and it had a kitchenette. A muffin and coffee is not breakfast. I was staying for 3 nights. My first room was clean but had a very weird not clean looking shower and there were cigarette burn stains on the bathroom counter. The countertop in the kitchenette were falling off in places and left hanging there and the countertop was stained. Jose graciously gave me another room. This one was much better aside from the heater fan in the second room was extremely loud. I made due and was fine with it for fear of changing rooms again and getting a room like the first one. I liked it had a table and chairs so my son and I could eat and play games in the room. The chairs were disgustingly stained so we covered them with towels, it was fine. My only real complaint, I don’t want to be that person (and yes I am fun at parties) but the smell of pot every night right outside my room was ridiculous. It is supposed to be a non-smoking property. Pot is legal in Montana so I just wish people would take it outside. Very on the fence if I will stay again next time I am in town.
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear Ann, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We appreciate your comments about what you enjoyed during your visit, most notably our staff. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management

4/10 - 별로예요

Kayla

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok, initial thoughts when entering the building …. This place WREAKS of marijuana. I had my children with me, mind you. The front desk gentleman did not look me in the eye once, nor smile, nor be friendly. Asked for my name and ID and so on. We got in the elevator… it sounded terrible and I thought for sure we were going to end up stuck in the thing. Walked into the room and very uncleanly. SO HOT in the room and temperature controls not working correctly. Let’s just say it was a long night. People up all night surrounding our room, talking, partying. Would NOT recommend this hotel to anyone.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Dear Kayla, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

kevin

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jeremiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You guys are doing a great job with cleaning and keeping the hotel safe
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Jeremiah, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

chris 님, Calgary

2023년 12월에 1박 숙박함

8/10 - 좋아요

daune

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We like staying at this hotel. It is our preferred choice
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 31일
Dear daune, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

10/10 - 훌륭해요

Dan

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Evening Drew

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its was a fun.
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ali 님, Edmonton

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Orv

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

shelley

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The towels were crunchy but everything else was nice. The price was good and staff was nice.
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear shelley, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Sabrina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay. We will be back
I will be staying here again on my next trip to greatfalls! The desk staff I encountered were so amazing and accommodating especially the lady working the day shift! It was a little dusty in the room but overall so cozy!
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kenneth

Ok room. Budget price and lodging was also budget. Clean, comfortable but below average quality
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Kenneth, It was a pleasure to read your review about your experience. Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are thrilled to have earned your high rating. We apologize for not exceeding your expectations during your visit, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Scott

좋아요: 직원 및 서비스
Friendly staff. Helpful.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear Scott, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for your candid feedback. We hope to be your hotel of choice every time you visit here.Sincerely,Hotel Management

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was a nice hotel. Easy access and the dog loved it. Always nice to fine a good pet friendly hotel.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Phyllis

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Vernon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is first rate. Room nice, staff helpful..very good
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 29일
Dear Vernon, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jose

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place, meet my needs and staff were friendly.
2023년 11월에 5박 숙박함