야외 수영장, 수영장 파라솔, 일광욕 의자

이베로스타 파라이소 비치 - 올 인클루시브 여행 후기

4.5 out of 5
이베로스타 파라이소 비치 - 올 인클루시브
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 999개 이용 후기 중 479개" "
평점 8 - 좋아요. 999개 이용 후기 중 261개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 135개" "
평점 4 - 별로예요. 999개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 53개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Eric Peter 님, Sartell

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous place, good food, excellent service. Would return.
2024년 3월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 25일
It is always fabulous for us to receive such wonderful reviews like yours. We appreciate the time and effort taken to share this opinion of your holiday at Iberostar Paraiso Beach. We have treated your description as a triumph and your comments confirm that we are on the right track with our numerous efforts and attention to detail. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.We, therefore want to express our gratitude again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had next extraordinary stay. Staff was pleasant and helpful answering any questions I would recommend this resort to anyone.
2024년 3월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 25일
We would like first and foremost to thank you for choosing Iberostar Paraiso Beach for your recent holiday.Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home away from home. Also, we are delighted to read that the wonderful service of our team was able to make your visit memorable.Again we thank you for your comments and we hope to welcome you back again soon.Kind regards,

4/10 - 별로예요

Anthony

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
No room service, limited reservations for dining, the resort is so spread out and difficult to get a golf cart. Service was average at best. It seemed that they just wanted you to eat your food and go, and there was no special experiences.
2024년 3월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 21일
We would like to take this opportunity to thank you for choosing Iberostar Paraiso Beach for your holiday and for sharing your experience with us.Our main goal is to provide our guests with an amazing experience, and we are concerned to read that the quality of our service did not meet your expectations. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times.We thank you for bringing your concerns to our attention and we regret not having made you feel as the important guest you are to us.We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in satisfying you completely.Best regards,

6/10 - 괜찮아요

Hoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Too big to walk around.
2024년 3월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 19일
Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We regret to know that the size of our complex did not suit your needs. Allow us to mention that Iberostar thinks about our guests’ needs and requirements and therefore, we have different Resorts with smaller facilities. You will find the same consistent level of excellent service along with beautiful facilities.We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great time at Iberostar Paraiso Beach. The property was beautiful with many activity options. The food was great and the staff was excellent.
2024년 3월에 4박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 14일
First and foremost, thank you for choosing Iberostar Paraiso Beach on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience.Also, we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best.Kind regards,

10/10 - 훌륭해요

Darron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, service and well kept property with good amenities and beach access.
2024년 3월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 14일
It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Paraiso Beach and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us.It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,

6/10 - 괜찮아요

Rehina Afanasyeva

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A la carte dining was pretty good but make sure that your time in advance. Also, you cannot book all nights you want, it's limited based on the amount of time you spend at the hotel. We spent 7 nights and were able to book only 3 times at a la carte restaurants. Pools were cold, to the degree that even kids didn't want to be in the water. It was not enough chaise longs both at the beach and poolside. They have a ton of Balinese beds you can book for money ($20-30 a day depends on location) but they stay empty and take up the room where chaise longs could be. Long lines at the pool and beach bars. Cocktails were not good. The territory in large, very green and beautiful with a ton of wildlife - agouti, coati, peacocks, spider monkeys in one area. that was probably the best. The beach is good, no big waves no big rocks (but still some some be careful). There were some seaweed but not much and hotel personnel took pretty good care of it.
2024년 2월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 8일
First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards.We are delighted to read that we could satisfy you with our cuisine, at Iberostar our culinary offer is one of the pillars of our establishment, and our dedicated team of chefs do work very hard on a daily basis to please the most discerning palates, using only the highest quality ingredients, we are pleased to know that you enjoyed it.We value your opinion and regret that your expectations have not been exceeded completely. Providing an excellent experience to all our guests is our main priority and every day our staff does everything in their hands to achieve this. We thank you for your comments and we assure you they will be considered to improve our guests’ experience. We hope to have the pleasure of your company in the future and we are very grateful for your opinion.Best regards,

8/10 - 좋아요

angela

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I booked Iberostar Paraíso Beach initially, but we ended up "upgrading" to a beach front room at Del Mar when we checked in. I did love our beach front room, the location ended up being perfect. We were close to the pool, beach, and the lunch buffet, nice and convenient. We were disappointed in a couple experiences, mainly the freezing cold pool and the nonexistent service pool side and beach side. Maybe we've been spolied at other all inclusive locations, as our prior experiences had wait staff pool side with opportunities to order food and drinks. At Iberostar you have to go to the bar for your own drinks and there are VERY minimal snacks at the beachside food shack, which you also need to go and serve yourself. If you're looking for more spoils perhaps this resort won't be for you. I can only speak for the resort we stayed at, as there are 5 resorts on the entire property, with three different levels. Maybe the higher levels would have better service? Overall we had a blast, we always do regardless. I would not book here again though, not at the lower level resorts anyway.
2024년 2월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 11일
We thank you for choosing Iberostar Paraiso Beach as host of your recent vacations.It is a pleasure to know that our excellent location on the seafront was appreciated by you. We know that pleasant surroundings are paramount to our guest's well-being and enjoyment on their holidays with us, thank you for mentioning this.On the other hand,we are saddened to hear that our exquisite buffet did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Also, we would like to mention that Iberostar thinks in the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. We are sure we have the perfect Resort for you to have the perfect vacation.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

8/10 - 좋아요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Jens

2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Asiya

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first all inclusive experience.. so i dont have much to go by, but this was such a wonderful time! Staff were so friendly. Place was clean, except for a huge dead bug in my friends hotel room. Other than that, food was good, pool and beach were nice and clean, and the bars were well stocked and quick to serve us! Would definitely go again.
2024년 2월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 21일
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others.As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Also, we are delighted to know that our excellent service provided by our team and our wonderful culinary offer has exceeded your expectations.Likewise, we want to thank you for sharing your observations and hope to have the honour of serving you again soon.Best Regards,

10/10 - 훌륭해요

Zack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

8/10 - 좋아요

Fran

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I think there needs to be a reservation system for beach chairs. It not fair that people hold them all day
2024년 2월에 10박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 16일
We thank you for choosing Iberostar Paraiso Beach as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience with us.On the other hand, allow us to inform you that we do have a policy where it is forbidden to reserve sunbeds and in the event someone reserves them for more than one hour without using them, our Security staff will kindly remove towels and personal items from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

8/10 - 좋아요

Kimia

2023년 11월에 7박 숙박함

8/10 - 좋아요

Veselin

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and convenient place
2024년 1월에 10박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 6일
We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others.As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words.Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

10/10 - 훌륭해요

Celeste

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Cherri Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Nilmini

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
At first, we did not like this hotel since they charged us $580 for all-inclusive for one guest for 4 days. Before we arrived, we talked to Expedia and to the hotel management about the extra meals for my daughter. When I phoned the hotel, they acted like it was easy and nothing much to pay. When we arrived, their song changed. We made a mistake by selecting 3 people to stay with 2 beds and forgot to mention about the all-inclusive and booked only for 2 (all-inclusive meals). So, we had a bad start. However, this is a great hotel, and we enjoyed our stay. There are several dining options, and the food was great. We went out to the town only once and came back since there was not much to get since all the shops were catering to tourists and were way higher priced compared to other local shops. Since the hotel is so large, they provide golfcarts to give transportation. It takes almost 5-10 minutes to wait to catch a golf cart. Staff were friendly and nice; the rooms were clean. Whenever we needed towels, cleaning staff were there on the floor, and we could ask them for towels or to clean the room. .
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 19일
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.We regret to know that despite the inconveniences with your reservation at check in we could change your experience and turn it into a positive one. Once more, we thank you for writing and sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grounds and wildlife were great. Staff was extremely welcoming and helpful. Food was delicious and drinks were great! Will be back…
2024년 1월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 19일
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family of 6 (4 teen/young adult kids) loved the beautiful property & beach, amenities, and extra shops area and Pablo & friends' activities! Our Christmas holiday & vacation was unforgettable and special! The pushiness for joining & paying $ & buying into Iberostar was a huge turn off; everything else was amazing!
2023년 12월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 17일
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was only to inform you.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함

8/10 - 좋아요

Renee Antoinette Fernandez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this complex and the beach hotel but the rooms really need an update. The Dining, entertainment, beach and pools are outstanding but the rooms are in need of an update and seem rundown. There was a gross stain on the futon in the room. The AC was set to about 72 and no colder so it was hot and humid and must in the room. It’s tight for a family of four. We’ve been a couple times though and outside of the rooms it’s a great place and a good time. If we go again I may see if there’s a suite we can opt for.
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 15일
It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.We are glad to read that you had a great vacation with us.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.Also, it is worth mentioning that the temperature in our rooms is set to 22C and they work with motion sensors in order to reduce the environmental impact. We are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. We kindly ask our guests to call our Guest Service department so they can assist you to set up the AC to the lowest temperature. Likewise, we would like to thank you for sharing your observations and we hope to host you once again to create a memorable experience together.Sincerely,

8/10 - 좋아요

Natalia 님, los angeles

2023년 12월에 6박 숙박함

6/10 - 괜찮아요

Sienna Katherine

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The resort is big and is great for large parties/family trips, but was a little overwhelming managing around that for our party of 2 when it came to mass reserving of chairs with the large families, checking in for reservations etc. The food was okay, it was expected for an all-inclusive package. There’s a ton of wildlife around out in the open. I wouldn’t bother paying for cabanas as there is no system for it and you will walk up to random people sitting at yours with no staff around to dissolve the situation - you must wake up early for chairs in both pool and beach area. Overall it can be a great resort but should be mindful of your tolerance to large groups, children, wildlife, and cultural barriers.
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 8일
Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We regret to read that our beautiful Resort did not exceed your expectations. Allow us to mention that we have a policy that forbids reserving the sunbeds and in case someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal belongings from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. It is important to say that Iberostar thinks about the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. You’ll find the same consistent level of service that distinguishes Iberostar, along with beautiful facilities. We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

8/10 - 좋아요

Sara

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

4/10 - 별로예요

Albert

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Never going back again
2023년 12월에 10박 숙박함
답변 제공: Quality Manager 님, 2024년 1월 5일
Thank you for choosing Iberostar Paraiso Beach for your recent holiday. Our guest's enjoyment is top priority and we are disappointed to hear that your stay was not as perfect as it should have been. In the future we invite you to personally convey to us during your stay any complaints or suggestions you may have and thus give us the opportunity to intervene to make your vacation even more enjoyable.We hope that you had a pleasant journey home.Best regards,

4/10 - 별로예요

Besnik

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Swati

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

VALERIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super hôtel! très propre. Beaucoup de végétations. Bonne nourriture et bonne animation
2023년 12월에 7박 숙박함

6/10 - 괜찮아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and the grounds are well maintained. The resort is huge and depending on which building you are staying in there could be a long walk. However, they have shuttles that run around every 10 mins or so offering rides back and forth to various locations throughout the resort you are staying in. There are various types of wildlife walking around the resort which was fun to see. The pool didn’t have enough seating to accommodate the amount of guests they have and same goes for the beach. I often found myself leaving and trying to return at another time because I didn’t have a place to go. The food was mostly okay, but I had concerns about the Buffett being sanitary and food being kept at the correct temperature. I got violently ill and spent the last few days of my vacation locked in my room because I couldn’t be away from a bathroom for more than a few minutes. I’m home now and still having that issue unfortunately. I was able to call a doctor to my room who offered some treatment which was convenient, but be forewarned that any medical services needed are at your expense and they don’t come cheap. They also don’t offer bottled water, only jugs for you to fill from what they claim is a filtration fountain. That could have also been my problem. From my personal experience, I wouldn’t return but people with tougher stomachs would probably have a great time if they don’t end up glued to the toilet.
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 27일
Thank you for choosing Iberostar Paraiso Beach and for sharing your experience with us.We are happy to know that you enjoyed our beautiful facilities.On the other hand, we regret reading about the inconveniences you experienced and we hope you are doing better now. Allow us to mention that we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. It is important to say that we work with high standards and protocols regarding hygiene, health, sanitation, service and safety. In order to maintain these high standards our Food & Beverage team supervises that the food is prepared with the highest levels of hygiene and quality. In addition to this, we have daily inspections carried out by our Quality & Hygiene department as well as by an external company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. Also, it is important to explain that our Vero Water has a high technology filtration system and it uses reverse osmosis to filter the water, we can assure you that our procedures comply with the highest standards.We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Please rest assured that we have taken your concerns seriously and we are very grateful for your opinion. Best regards,

8/10 - 좋아요

Paige Fenton

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice and helpful. A special thanks to Octavio who helped contact a transportation company for us. The grounds are gorgeous and very well kept.
2023년 12월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 28일
We would like first of all to thank you for your great review of your stay with us. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.We hope to have the pleasure of your company again, in the not too distant future at one of our Iberostar hotels.Best Regards,

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

VICTOR 님, Quesnoy sur deûle

2023년 12월에 7박 숙박함

2/10 - 너무 별로예요

ANDRES

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Checking in was horrible and dishonest. Iberostar charged me $383 dollar extra fee for my son, claiming that there was a descripancie in the booking caused by Expedia. They also suggest the guests to not use Expedia, claiming that Expedia take advantage of customers by charging high hidden fees.
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 20일
First of all, we would like to thank you for sending us your feedback.We regret to know that you had some inconveniences at your check in. It is important to mention that we cannot interfere with the travel agency’s payments, rates, policies. However, our staff will always do everything in their hands to assist our guests the best possible way. In the future, we kindly invite you to book your vacations directly through our website or call center. Our team will be glad to assist you and customize your vacation according to your preferences.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,

6/10 - 괜찮아요

Abdulkadir

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms are out-dated, not well equipped and pretty noisy.
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 20일
We would like first and foremost to thank you for choosing us for your recent holiday and also for taking the time to share your opinion with us.We sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.Again, we thank you for choosing Iberostar for your holiday and we hope to have the pleasure of your company in the future.Best regards,

6/10 - 괜찮아요

Patricia

가족 여행
좋아요: 청결 상태
Some employees had a bad attitude.
2023년 12월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 18일
It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.Our main goal is to provide our guests with an amazing experience, and we are saddened to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times. We thank you for sharing your experience with us and regret that it made your holiday seem less than perfect.Once again, we thank you for sharing your observations and we hope to have another opportunity to host you and change your perception about our resort through the excellent service that has distinguished us over the years.Sincerely,

10/10 - 훌륭해요

Samantha

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함

4/10 - 별로예요

Ashish

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Amresh 님, Richmond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its big and beaches dont have sea weed.
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for families not the best food but it’s ok
2023년 12월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 18일
Thank you so much not only for choosing Iberostar Paraiso Beach but also for taking the time to share your experience with us.We are happy to hear that you had a great time. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Once again, we thank you for sharing your comments and it will be an honor to host you once again in the near future.Best regards,

10/10 - 훌륭해요

Maarten

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place. Fairy noisy with construction in several places. But it’s necessary to keep the place up to date. Food is great. Would go again.
2023년 12월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 18일
We would like first of all to thank you for your kind review of your recent holiday with us.Such a friendly review of Iberostar Paraiso Beach is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Also,we are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

4/10 - 별로예요

Emily

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
There's not a ton that's positive to say about the resort. The food is terrible. We knew that before booking. If you want a spot on the beach, forget about it. Even when waking up before 8 AM to try to get a chair all the loungers are "occupied" by people leaving their towels. Most don't come back until about noon. This is the second Iberostar we've tried where the person who checks you in resorts to telling you they'll get fired if you don't upgrade to some additional package. Nothing like checking into a hotel only for them to outright tell you you're in the cheapest possible experience and you shouldn't be surprised when you're unsatisfied. Honestly it's laughable. We booked our trip here knowing all of this, just wanting a place to chill on the beach and relax and unwind... and still we left feeling so disappointed in ourselves for not knowing how bad it would be. If you have kids and just want to hang around an obnoxious pool drinking terrible alcohol this probably would still be a good fit.
2023년 11월에 3박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 18일
Thank you for taking the time out of your day to write to us and share this review of your recent holiday at Iberostar Paraiso Beach.It is saddening to read that we were not able to meet your expectations.On the other hand, allow us to mention that the standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. We regret that we did not completely satisfy you, and we will pass on your disappointment to our team. Also, we have taken note of your comments regarding your disappointment with our staff. We will pass them on to the head of the department, to review and improve our service. Nevertheless, we would like to emphasize that at Iberostar service orientation and personalized attention to our customers are of the utmost importance.Furthermore, allow us to explain that we do have a policy that forbids reserving the sunbeds and in the event someone reserves them for more than one hour without using them, our Security staff will kindly remove towels and personal items from them. We regret that some of our guests do not well-follow this policy, however, everyday our Security staff does everything in their hands to verify this internal policy is being followed. Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

10/10 - 훌륭해요

Jacqualyn Lee

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

vonda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Every staff member was amazing. Reservation only restaurants that were mostly empty refusing to allow walk in's to dine was baffling and inconvenient. Up charges for way too many unexpected amenities that should have been included in our "all inclusive" reservation.
2023년 11월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 7일
Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.On the other hand, we regret you had some difficulties with your dinner reservations, however, allow us to explain that our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. Also, we do not fill our restaurant to ensure our guests have the best experience and they are not rushed, and at the same time new seatings do not get delayed. For this reason the restaurants can give the impression of being empty. We regret this meant an inconvenience for you. Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,

6/10 - 괜찮아요

Gustavo Hermilo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Bien a secas, varias áreas en mantenimiento
Había muchas áreas en mantenimiento como el teatro o el edificio a un lado del barco pirata, además la alberca de olas no estaba funcionando. Esto hacía incómoda la estancia en momentos y no se disfrutaba del todo. Además hace falta que el personal aprenda sobre todas las áreas del hotel, ya que si preguntabas luego no sabían que contestar sobre lugares o cosas.
2023년 11월에 5박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in process was so slow. I wish they had a 24 hour room service or snack bar.
2023년 11월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 12월 5일
It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.Allow us to mention that it is of great importance for us as to guarantee a flawless check in and check out for our guests and we assure you that our front desk team does everything in their hands to accomplish this.On the other hand, it is important to say that we always have an option for all our guests to enjoy our culinary offer.Such as our Star Cafe available from 9:00 - 22:00 or our buffet La Plaza for nighttime snacks available from 23:00 - 1:00.All this information and schedules about restaurants and snack bars are available in our Iberostar app.Likewise, we thank you for sharing your observations and we hope to have the honor of hosting you once again on your upcoming vacations.Kindly,

6/10 - 괜찮아요

Giselle Esther

좋아요: 청결 상태
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

DOTTY

2023년 11월에 5박 숙박함

10/10 - 훌륭해요

John 님, Downers Grove

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay as always. We have stayed with Iberostar several times. I have never been disappointed. Can't wait to return.
2023년 11월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 21일
First and foremost, we would like to express our appreciation to you for choosing Iberostar Paraiso Beach for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,