BBQ/피크닉 공간

페어필드 인 스위트 바이 메리어트 체로키 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 999개 이용 후기 중 506개" "
평점 8 - 좋아요. 999개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 102개" "
평점 4 - 별로예요. 999개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 36개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Bart

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Good spot to go to Cherokee
2024년 3월에 1박 숙박함
답변 제공: Kelly 님, 2024년 3월 25일
Thank you! We're glad you found the hotel convenient for your visit to Cherokee. Hope to welcome you back soon!

10/10 - 훌륭해요

Julie

단체 여행
Everything was ready at check in and the room was clean and stocked.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Sherry

단체 여행, 연인과의 여행
좋아요: 편의 시설/서비스
The Marriott room was excellent and staff was so accommodating! Unfortunately, the noise from the room above kept us awake most of the night. We called the staff early in the morning and they quickly checked the situation and it was handled. Same thing the following night!!! Excellent stay other than NO Sleep!
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Randi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay here. We got a free upgrade when we checked it. Room was perfect. Will stay here again.
2024년 2월에 1박 숙박함
답변 제공: Will 님, 2024년 2월 20일
Thank you so much for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you had a pleasant experience, and we will be sure to share your kind remarks with our team. We hope to welcome you back soon!

6/10 - 괜찮아요

Mike

가족 여행
Urine stained and old matress.
2024년 2월에 1박 숙박함
답변 제공: Will 님, 2024년 2월 20일
Thanks for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're disappointed to learn of your experience and we would like to offer you our sincere apologies. We have shared your remarks with our team so these particular issues can be addressed appropriately. We hope you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

10/10 - 훌륭해요

Sindhy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed here because of the proximity to the casino. It was great, it’s literally a 3 min walk to the casino, really convenient for half the price of the casino hotel. It was clean, the area was quiet and the breakfast was really good. I would stay here again.
2024년 2월에 1박 숙박함
답변 제공: Will 님, 2024년 2월 19일
Thank you for taking the time to review us and we appreciate both your business and invaluable feedback! We're pleased to learn that you found your experience pleasant, and we will be sure to share your kind remarks with our team. We look forward to welcoming you back in the future!

8/10 - 좋아요

Josh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stay at this property everytime we're in Cherokee. Our only complaint about this hotel is the constant sound of people running in the hallways and the never ending of slamming doors. All of part of the night life surroundings.
2024년 2월에 1박 숙박함
답변 제공: Will 님, 2024년 2월 19일
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you continue to choose us and that you typically find your stay pleasant. We do want to offer you our sincere apologies in relation to the noise. The casino does bring a night life crowd, and unfortunately some guests aren't as considerate as others. In the future, if you did not already do so, do not hesitate to contact the front desk in relation to noisy neighbors and allow them the opportunity to address those guests appropriately. Thanks again for continuing to choose us and be a loyal customer! We look forward to welcoming you again the near future.

6/10 - 괜찮아요

Donna

The mattress in the king suite was completely worn out. I felt like I slept with a board under my spine.
2024년 2월에 3박 숙박함
답변 제공: Will 님, 2024년 2월 13일
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're disappointed to learn that you were not able to relax comfortably and for that we would like to offer you our sincere apologies. We do hope you were able to enjoy some aspects of your stay, and we will be sure to share your constructive feedback with our team. We hope to welcome you again in the future!

6/10 - 괜찮아요

Sharon

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
The location was good. The hotel was old and needs to be updated
2024년 1월에 2박 숙박함
답변 제공: Will 님, 2024년 1월 29일
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found the location convenient and that you generally enjoyed your stay, however, we do recognize that it may not have been perfect, and for that we would like to offer you our sincere apologies in relation to any inconvenience experienced. We can assure you that our corporate maintenance engineer and his team are actively working on updating the facility. We hope to see you again in the future!

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Will 님, 2024년 1월 17일
We would like to thank you for taking the time to review us. It appears that your time in house was not a perfect, and we would like to offer you our sincere apologies for any inconveniences experienced. Inconveniences aside, we do recognize that you were able to enjoy some aspects of your stay and we hope that you were able to relax comfortably. Please allow us another opportunity in the future to provide you with a stay that exceeds your expectations!

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property location was good staff was friendly and hotel cleanliness
2024년 1월에 2박 숙박함
답변 제공: Will 님, 2024년 1월 15일
We would like to thank you for taking the time to review us, and on behalf of the hotel, thank you for choosing to stay with us. We're pleased to learn that you found the location convenient, the hotel clean, and our staff courteous and accommodating. We will be sure to share your kind remarks with our team. We hope you will continue to choose us in the future!

4/10 - 별로예요

Sofia

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Will 님, 2024년 1월 2일
It appears that we failed to offer you a stay that exceeded your expectations and for that we apologize. We do appreciate your feedback and we hope that you will allow us an opportunity in the future to provide you with a stay that you deserve.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 28일
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you had a pleasant experience, and we appreciate your invaluable feedback. We hope that you will continue to choose us in the future.

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds we had were a bit hard and pillows too puffy for my taste. Comfortable room close to Harrah's Casino.
2023년 12월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 27일
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We would like to offer our sincere apologies in relation to the inability to rest comfortably via our beds and pillows. However, we're happy to learn that you generally enjoyed your stay and found the location to the casino convenient. We hope you will continue to choose us in the future!

10/10 - 훌륭해요

hulda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 26일
Thanks for taking the time to review us. We appreciate your invaluable feedback and we're pleased to learn that you had a pleasant experience. We hope that you will continue to choose us in the future.

8/10 - 좋아요

Pamela

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 18일
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you generally enjoyed your stay, and we appreciate your invaluable feedback. We hope you will continue to choose us in the future! Havea wonderful weekend holiday.

8/10 - 좋아요

Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 15일
Thanks for taking the time to review us. We're glad to know that you had a satisfactory experience, and we hope you will continue to choose us in the future.

2/10 - 너무 별로예요

randy

The bed was not fit to sleep in, never staying in there again
2023년 12월에 1박 숙박함
답변 제공: Kelly 님, 2023년 12월 11일
Thank you for sharing your feedback. We apologize that the bed did not meet your expectations, and we regret any inconvenience caused. Your comfort is important to us and we will address this issue promptly. We value your input and hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Randal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, clean with friendly, professional staff.
2023년 11월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 1일
Thanks for taking the time to review us. We appreciate your positive review and we're pleased to learn that you found our staff friendly and the rooms/common areas clean and comfortable. We hope to see you again in the future! Have a wonderful holiday.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 11월에 1박 숙박함
답변 제공: Kelly 님, 2023년 12월 5일
Thank you for noticing! We take pride in maintaining a clean and comfortable environment for our guests. We appreciate your positive comment and hope to welcome you back for another pleasant experience.

2/10 - 너무 별로예요

Ceresia

2023년 11월에 2박 숙박함
답변 제공: Will 님, 2023년 12월 14일
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. It appears that you did not have a pleasant experience and for that we offer our sincere apologies. It is our goal to offer our guests a stay that exceeds their expectations and we recognize that we were unable to provide you with such an experience. We hope you will allow us an opportunity in the future to offer you stay that you deserve. Have a wonderful holiday.

10/10 - 훌륭해요

Dr. Vanita

가족 여행
I felt safe at night. The property is well lighted and maintained.
2023년 11월에 1박 숙박함
답변 제공: Will 님, 2023년 12월 1일
Thanks for taking the time to complete this survey. We appreciate your positive review. We understand that safety is a priority for guests, so we're pleased to learn that you felt secure while staying with us. We hope you will continue to choose us in the future! Have a wonderful holiday.

4/10 - 별로예요

Cathy O.

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Will 님, 2023년 11월 22일
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing us. It seems that we failed to meet and/or exceed your expectations during your time with us and for that we sincerely apologize. We hope you will allow us another opportunity in the future to exceed your expectations. Have a wonderful holiday.

4/10 - 별로예요

John

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was great. Rooms (we had two) were both filthy. Wives were afraid to step foot in either shower. Toilets had not been cleaned prior to our arrival. Room did not appear to have been vacuumed. Good location, though. That might be what they are charging for.
2023년 11월에 1박 숙박함
답변 제공: Kelly 님, 2023년 11월 7일
I appreciate your feedback and apologize for the cleanliness issues you encountered in your rooms. This is not up to our usual standards, and we take it seriously. We will investigate and address the cleaning lapses to ensure a better experience for our guests. We're glad to hear that you found the front desk great and enjoyed our location. We hope you consider staying with us again, and we'll work hard to make your next visit more comfortable. Thank you for sharing your concerns.

10/10 - 훌륭해요

Jacqueline

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very easy access to the casino
2023년 11월에 2박 숙박함
답변 제공: Kelly 님, 2023년 11월 6일
We're pleased to hear that you found our location to offer very easy access to the casino. We aim to provide convenient amenities for our guests, and we hope you had an enjoyable time during your visit. Should you plan to return, we look forward to hosting you again.

4/10 - 별로예요

theresa

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
I booked this property because it said it had an indoor pool. Will it didn’t. I was told corporate had not removed it on line. This was VERY DISAPPOINTING. I could have booked a hotel down the road that had one for less money. I will not stay there again.
2023년 10월에 1박 숙박함
답변 제공: Kelly 님, 2023년 11월 6일
We appreciate you taking the time to provide feedback on your recent stay at our hotel. We regret to hear of your disappointment regarding the indoor pool, which has been permanently closed. It's possible that this change may not have been reflected on all websites where our hotel is listed, and we apologize for any confusion this may have caused.To improve our guests' experience, we want to ensure that accurate information is available online. If you could kindly let us know where you saw the indoor pool advertised, we would greatly appreciate it, as this will help us in our efforts to have it removed from any remaining listings.We understand the importance of an indoor pool, particularly when traveling with children, and we take your comments seriously. We are committed to reviewing our listing and updating our information to reflect our current amenities. We always aim to provide a comfortable and enjoyable experience for our guests, and we are sorry that we fell short of your expectations on this occasion.We hope that you might consider giving us another opportunity to serve you in the future, and we remain dedicated to delivering the best possible service to all our guests. Thank you for sharing your feedback, and we wish you safe and pleasant travels in the future.

6/10 - 괜찮아요

BaDonna

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Just very messy. Not very clean.
2023년 10월에 5박 숙박함
답변 제공: Will 님, 2023년 11월 1일
Thanks for taking the time to review us. We're displeased to learn of your experience, and I can assure you that we're actively addressing this particular issue with both our housekeeping and maintenance departments. We apologize for any inconvenience and hope you will allow us an opportunity in the future to provide you with a more satisfactory stay.

4/10 - 별로예요

Harold

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No help, it was dirty, and the tv didn’t work
2023년 10월에 2박 숙박함
답변 제공: Will 님, 2023년 10월 27일
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing us. We would like to apologize for your negative experience while staying with us. We're displeased to learn that you found both the hotel's level of cleanliness and service received via our staff unsatisfactory. We will be sure to address these matters with the hotel's management team in order to address and correct. Again, we apologize, and we hope you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

6/10 - 괜찮아요

Paul

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom had black mold all over and the bathroom floor looked like a dirty mop was run over it. The rest of the hotel was nice though.
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 27일
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. We would like to apologize for this particular experience. We strive to provide our guests with high-quality service, and we failed to provide you with that during your stay. We have shared your feedback with both our maintenance and housekeeping teams in order to address the issues you found in your bathroom. We're happy to see you enjoyed other aspects of the hotel, and we hope you will allow us to provide you with an experience in the future that exceeds your expectations.

4/10 - 별로예요

Kimberly

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
You can not get into the hotel until 3.00 pm They said that they had a pool and didn't but when we look around there was a pool water was dirty. Same breakfast just eggs and sausage very disappointed for the money 260 a night
2023년 10월에 3박 숙박함
답변 제공: Will 님, 2023년 10월 27일
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing us. Unfortunately, our check in time is 3:00 and an early check in cannot be guaranteed. If we're able to accommodate our guests with an early check in we will do so happily, however, that typically depends on the hotel's occupancy. We apologize for the inconvenience in relation to the pool. Sadly, the pool is permanently closed, and we have been working diligently to get it removed from our amenities list. We understand how frustrating it can be to expect a specific amenity and then it is not available. We're displeased to learn that you found breakfast unsatisfactory and for that we apologize as well. Our guests expect high quality service and we failed to provide you with that during your stay. We hope you will allow us an opportunity in the future to provide you with a stay that exceeds your expectations.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hot breakfast and close to casino!
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 18일
Thanks for taking the time to review us, and we appreciate your feedback. We're happy to see that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 - 좋아요

John Debra Dohn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed mattress slept terrible and pillows to small
2023년 10월에 2박 숙박함
답변 제공: Will 님, 2023년 10월 18일
Thanks for taking the time to review us. We appreciate you choosing to stay with us. We would like to apologize for any inconvenience experienced in regard to being able to relax/sleep comfortably, however, we do hope you did enjoy some aspects of your stay and will continue to choose us in the future.

8/10 - 좋아요

Michael 님, Napoleon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Its location across from the casino was perfect for us. The hotel was overbooked when we got there but the staff worked hard to free up a room for us and also credited us with a night's stay sometime in the future to compensate us for the inconvenience. The breakfast was delicious. The rooms were in good condition...the only issue was our TV didn't work, but they told us that as we checked in so it was fine.
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 18일
Thanks for taking the time to review us. We appreciate you choosing to stay with us. We would like to apologize for any inconvenience experienced, however, we're pleased to see that you enjoyed your stay overall and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Saulius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean, well maintained, excellent location.
2023년 10월에 3박 숙박함
답변 제공: Will 님, 2023년 10월 18일
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to see that you enjoyed your stay, and we hope to see you again in the future!

2/10 - 너무 별로예요

Jason

2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 11월 1일
Thanks for taking the time to review us and we would like to apologize for failing to exceed your expectations during your time with us. We hope you will allow us an opportunity in the future to provide you with a more satisfactory stay.

4/10 - 별로예요

Paula

별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Will 님, 2023년 10월 13일
Thanks for completing this survey and on behalf of the hotel, we apologize for failing to exceed your expectations and we apologize for any inconvenience you may have experienced. We hope to see you again in the future so we can provide you with a more satisfactory experience.

6/10 - 괜찮아요

Debra

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 13일
Thanks for reviewing us and it seems that we may not have offered you a stay that exceeded your expectations and for that we apologize. We hope you will stay with us again in the future so we can provide you with a more satisfactory stay.

10/10 - 훌륭해요

Billie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Overall ..We enjoyed our stay…we did notice our room needed some updates ..such as one side of the drapes were ripped and hanging down..light bulbs in lamps didn’t work. Overall we enjoyed our stay..staff was great. Location is great…
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 13일
Thanks for taking the time to complete this survey and we appreciate your feedback. Please accept our sincere apologies in regard to the inconveniences you experienced. We're happy to hear that you generally enjoyed your stay, and we hope to see you again in the future.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not great but ok
No front desk help. Had to wait 30 minutes for someone to arrive. TV wasn’t working and when I called the front desk they said they changed their system and wasn’t sure how to fix. Offered no credit or apology. Pool was out of service.
2023년 10월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 13일
Thanks for reviewing us and we're sorry for the many inconveniences experienced during stay. This is not an acceptable experience, and I will be in contact with the hotel's management team in order to make things right.

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel with a comfortable bed and spacious room. The breakfast was excellent.
2023년 9월에 1박 숙박함
답변 제공: Will 님, 2023년 10월 3일
Thanks for taking the time to review us and on behalf of the hotel, thanks for choosing us. We're pleased to see that you enjoyed the space, cleanliness, breakfast and comfort provided by our staff. We hope to see you again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Somewhat disappointed but was very clean
The hotel was clean. We made reservations there because online they advertised indoor pool. I tried to call from home to confirm the pool was in working order several times and no one ever answered. Once we were there I tried to call front desk several times and no one ever answered. The beds were comfortable and they were clean. Bath was clean. Breakfast room was clean. Display of food clean. I had several questions at check in which a manger was supposed to address. Did not happen.
2023년 9월에 3박 숙박함
답변 제공: Will 님, 2023년 10월 3일
Thanks for taking the time to review us. We would like to apologize in regard to the pool. We have recently decided to close our pool permanently and are in the process of getting the pool removed from the list of amenities provided. We understand how disappointing and frustrating it can be to have a certain expectation for your stay and it is not available, especially after attempting to contact the front desk in order to double check prior to check in. We also want to apologize for not getting your questions answered at check in and we will be sure to address this with our management team. We're pleased that you did enjoy other aspects of the hotel and we hope you were still able to relax comfortable.

10/10 - 훌륭해요

Tommy

2023년 9월에 2박 숙박함
답변 제공: Will 님, 2023년 10월 18일
Thanks for completing this survey, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to see that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 - 훌륭해요

Barbara 님, Fayetteville

가족 여행
Cleaniness!
2023년 9월에 1박 숙박함
답변 제공: Will 님, 2023년 9월 25일
Thanks for taking the time to review us and we appreciate your feedback. We're happy to see that you enjoyed the cleanliness of the hotel, and we will be sure to pass along your feedback to the appropriate party.

10/10 - 훌륭해요

Sanders

2023년 9월에 1박 숙박함

8/10 - 좋아요

Darlene 님, Seneca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property next door was all grown up and abandoned (needs to be cleaned). There was a patio on the property directly below out window and someone was out there half of the night talking and there was no way to block the sound out.
2023년 9월에 2박 숙박함
답변 제공: Will 님, 2023년 9월 11일
We appreciate you taking the time to review us. We apologize for any inconvenience regarding noise below your window and the property next door. We do hope you enjoyed other aspects of your stay and we want to thank you for choosing to stay with us.

6/10 - 괜찮아요

JOE

단체 여행
Lobby—- No tv that worked & coffee cold
2023년 9월에 2박 숙박함
답변 제공: Will 님, 2023년 9월 11일
Thank you for taking the time to review us and we would like to apologize for any inconvenience regarding your tv and the quality of our coffee. Thanks for providing us with this valuable feedback and we will use this feedback to address the areas we missed the mark on. Thanks for choosing to stay with us.

10/10 - 훌륭해요

Sierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The last time I visited Cherokee I stayed at the Cherokee Casino hotel and this hotel was 100 times better than that one. The room was perfect and clean. I was truly impressed by the service, the location and the room. Anytime we stay in Cherokee we will be staying at this hotel because we were so pleased and this is my first time leaving happy with a hotel. Thank you for an amazing stay, you have a customer for life.
2023년 9월에 2박 숙박함
답변 제공: Will 님, 2023년 9월 6일
Sierra,Thanks so much for the positive review and kind words.We truly appreciate your feedback and we're happy to hear you had such a pleasant experience. We will be sure to pass this review along to the appropriate departments.Thanks.

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good property
Very clean. Right across the street from the poker room.
2023년 9월에 1박 숙박함
답변 제공: Will 님, 2023년 9월 5일
Daniel,Thanks for the rating and we appreciate you choosing us!We do have a wonderful location if you're in town to visit the casino.We hope to see you again in the future.