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햄프턴 인 애틀랜타 스톡브리지 여행 후기

2.5 out of 5
햄프턴 인 애틀랜타 스톡브리지
7342 Hannover Pkwy N, Stockbridge, GA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 475개 이용 후기 중 246개" "
평점 8 - 좋아요. 475개 이용 후기 중 123개" "
평점 6 - 괜찮아요. 475개 이용 후기 중 52개" "
평점 4 - 별로예요. 475개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 475개 이용 후기 중 29개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Drusilla

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on the first floor. Someone that was above use was making so much. A lot of stomping and bumping. I called the front desk it calmed down about 20 minutes later. This was around 1030pm. The next morning the noise started again around 630am. Also, the water pressure is low. When we checked I complain again. The manager on duty just said, we sent security upstairs. The breakfast was the only thing I can say was decent. We will not be staying there again
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 26일
Hi Drusilla,We sincerely apologize for the inconvenience caused by the noise disturbance during your stay. We take guest comfort seriously and promptly addressed the issue by sending security to investigate upon receiving your complaint. While we strive to maintain a peaceful atmosphere, occasional disturbances can occur in a bustling hotel environment. Regarding the water pressure concern, we appreciate your feedback and will look into improving this aspect of our facilities. We're glad to hear you enjoyed our breakfast offerings, and we hope you reconsider staying with us in the future.

10/10 - 훌륭해요

Shae

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dance comp. Perfect
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 5일
Hi Shae,We appreciate you taking the time to share your feedback. We're delighted to hear that you enjoyed your stay with us. At our hotel, we strive to provide exceptional service and comfortable accommodations, and it's rewarding to know that we met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable experience in the future.

10/10 - 훌륭해요

Katherine

연인과의 여행
Bathroom needs sine updates, tiles cracked and coming wall
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Katherine,We appreciate your feedback and will share it with our maintenance team for further assessment. Please feel free to reach out to our management team for any further assistance with your concerns.

10/10 - 훌륭해요

Tony

2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 20일
Hi Tony,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Candace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 5일
Hi Candace,We appreciate your positive feedback and are delighted to hear that you found our hotel nice. Our team works diligently to provide a comfortable and enjoyable experience for our guests. It's rewarding to know that our efforts have contributed to your satisfaction. We hope to welcome you back for another pleasant stay in the future.

10/10 - 훌륭해요

Elia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was everything.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Elia,Thank you for taking the time to share your feedback. We appreciate your positive comments and are thrilled to hear that you had a satisfactory stay with us. We hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Susan

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Susan,We are delighted to hear that you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Wendy 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for solo travelers as well as families. Close to everything.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 29일
Hi Wendy,We appreciate your positive feedback about our hotel and are delighted to hear that you found it suitable for both solo travelers and families. Our prime location, conveniently situated near various attractions, ensures easy access to everything our vibrant surroundings have to offer. It's always a pleasure to provide a comfortable and welcoming environment for our guests. We look forward to the opportunity of hosting you again in the future.

10/10 - 훌륭해요

Quida

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Need 2 staff members that can do check ins. Especially on the weekend.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 22일
Hi Quida,We appreciate your feedback and understand the importance of efficient check-in processes for our guests. Our team constantly strives to enhance the overall experience, and we apologize for any inconvenience you may have encountered during peak times, particularly on weekends. Rest assured, we have taken note of your concern and will assess the staffing situation to ensure a smoother check-in process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience.

2/10 - 너무 별로예요

Andrew

답변 제공: GM 님, 2024년 1월 22일
Thank you I appreciate you taking the time to complete the online survey, which gives us valuable feedback on how we can improve. It seems from the survey results that we didn’t met or exceeded your expectations for your stay. We strive to make sure every guest has an outstanding experience while staying with us. Can you explain your experience. Thank you very much for being our guest recently at our Hampton Inn Stockbridge.

10/10 - 훌륭해요

Kenneth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Kenneth,to hear that you had a positive experience during your stay at our hotel. We truly appreciate your feedback and are delighted to know that everything met your expectations. We strive to provide exceptional service and create memorable stays for all our guests. Your kind words are a great encouragement for our team. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Tony

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Tony,Thank you for choosing our hotel for your stay. We are thrilled to see that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future for another amazing stay!

8/10 - 좋아요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Reginald, We appreciate you choosing our hotel and taking the time to rate your experience. If you have any specific feedback or concerns, please reach out to us directly so that we can address them accordingly. We hope to welcome you back in the future for another great stay.

2/10 - 너무 별로예요

Shierley

좋아요: 청결 상태
별로예요: 직원 및 서비스
Front desk staff not reachable. Don't answer the phone, hardly present at the desk. Not able to sleep at night constant banging Noise coming from upstairs. Pillows where very hard, small and old. Call the Font desk never answer, call the 1-800 number customer service to see if they can do someting about it but could reach them eithers.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Shierley, We apologize for the inconvenience you experienced during your stay. Our front desk staff strives to provide prompt assistance, and we regret any difficulties you encountered in reaching them. We understand that noise disruptions can be frustrating, and we apologize for any disturbances caused by noise from upstairs. We appreciate your feedback regarding the pillows and will share it with our team for review. For any future assistance or concerns, we recommend contacting us directly so we can address them promptly.

10/10 - 훌륭해요

Ashley

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Akeiba was amazing and extremely helpful! She was extremely knowledgeable and friendly. As well as hometown proud! Family from the lou! She made the check in process seamless
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Ashley,Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words about Akeiba. It is wonderful to know that she provided you with excellent service during the check-in process. We are proud to have team members like Akeiba who go above and beyond to ensure a seamless stay for our guests. We hope to welcome you back soon for another memorable visit.

10/10 - 훌륭해요

Jameel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 28일
Hi Jameel,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Joseph

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 25일
Hi Joseph,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were very courteous, from check in to check out The room was very clean no reproach The food was excellent, both times that I partake in
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 20일
Hi Gary,We sincerely appreciate your positive feedback regarding our courteous staff, impeccable cleanliness, and excellent food services during your stay with us. It is heartening to hear that our team's commitment to hospitality and cleanliness contributed to a pleasant experience from check-in to check-out. We continuously strive to maintain high standards in all aspects of our services, and it's rewarding to know that these efforts were reflected in your stay. Your kind words motivate us to uphold the quality of our offerings for all future guests.

10/10 - 훌륭해요

Marla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness, nice breakfast- again, very clean. Staff friendly
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 19일
Hi Marla,We sincerely appreciate your positive feedback regarding the cleanliness of our hotel and the enjoyable breakfast experience. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we are delighted to hear that our efforts have been recognized. Our dedicated staff takes pride in providing friendly and attentive service to ensure a pleasant stay for all our guests. We look forward to welcoming you back for another excellent experience in the future.

10/10 - 훌륭해요

Michelle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees were all very kind and helpful. The room was clean and tidy.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 19일
Hi Michelle,We appreciate your positive feedback and are delighted to hear that our dedicated team left a favorable impression on you with their kindness and helpfulness. Ensuring a clean and tidy environment for our guests is a top priority, and we are pleased that your accommodations met your expectations. We take pride in providing a welcoming and comfortable stay, and it's encouraging to know that our efforts have been recognized. Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable experience in the future.

10/10 - 훌륭해요

Fallon 님, Maywood

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 28일
Hi Fallon,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Tammy

2023년 11월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 12일
Hi Tammy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Yvette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 18일
Hi Yvette,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 - 좋아요

Barbara

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great short stay.
2023년 11월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 14일
Hi Barbara,Short and sweet, just like the stay! We're delighted to hear that you had a great time during your visit. If there's anything specific that stood out to make your stay great, we'd love to know. Thanks for choosing to stay with us!

10/10 - 훌륭해요

Arinze

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and well maintained property
2023년 11월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 14일
Hi Arinze,We're thrilled you found our property clean and well-maintained! Our team works diligently to uphold high standards, ensuring a comfortable and enjoyable stay for all our guests. We appreciate your acknowledgment of our efforts and hope to welcome you back for another great experience in the future.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and handy from I75. Set away from highway. Good breakfast. Just a bit expensive.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 14일
Hi John,Thank you for sharing your experience with us. We're delighted to hear that you found our location convenient and appreciated our clean rooms and breakfast offerings. We strive to provide a peaceful environment set back from the highway for our guests' comfort. However, we understand concerns about pricing and continually reassess our rates to offer the best value for the quality and services we provide. Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
hampton inn has really fallen
hampton inn use to have heavenly beds and they were awesome. the bed we slept on was hard as as rock and the frame squeaked. it was terrible!
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 11월 8일
Hi Mary,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our hotel is committed to providing a comfortable and enjoyable experience for our guests. While we have made updates to our bedding and facilities over time, we understand that individual preferences can vary. We value your input and will use it to continually improve our services and accommodations for future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스
Exactly what I expect of a Hampton. Bit scruffy, poor breakfast, good big room with comfortable beds. Helpful reception staff. Sensible place to stay for a night having just arrived at Atlanta airport from UK before driving south.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 19일
Hi Michael,We appreciate your feedback and are delighted to hear that you found our spacious rooms with comfortable beds to be a positive aspect of your stay. Our dedicated reception staff is always committed to providing assistance to our guests, ensuring a smooth arrival experience. While we regret to hear about your disappointment with the breakfast, we take all guest comments seriously and will certainly consider ways to improve this aspect of our services. Thank you for choosing us for your brief stopover in Atlanta, and we hope to have the opportunity to welcome you again in the future.

10/10 - 훌륭해요

Jose

2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 17일
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Evelyn

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good thank
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 10일
Hi Evelyn,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear that you had a good experience during your visit. Our team works diligently to provide a comfortable and enjoyable stay for all our guests, and it's rewarding to know that your expectations were met. We appreciate your support and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Norris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 4일
Dear Norris, We're pleased to hear that you had a great experience. If you have any more feedback or if there's anything specific you'd like to share about your stay, please feel free to let us know. We're here to ensure your future visits are just as enjoyable. Thank you for choosing our services, and we look forward to welcoming you back in the future at Hampton Inn Atlanta - Stockbridge!

10/10 - 훌륭해요

Trina

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The room was great but when yiu walked into the room it had a smell of pee and mildew. We tried burning candles, spraying room air freshner and the smell would not leave. Throughout the night the smell seem to get stronger. I believe the carpet should be pulled up or shampoo.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 3일
Hello Trina, We sincerely apologize for the inconvenience you experienced with the unpleasant smell in your room. Your feedback is essential, and we take it seriously. We will immediately address the issue by thoroughly cleaning and deodorizing the room, as well as inspecting and treating the carpet if necessary to ensure a fresh and comfortable environment for our guests. We appreciate you bringing this to our attention, and we hope you would consider giving us another opportunity to provide you with a more enjoyable stay in the future. Please feel free to reach out to our management team if you have any further concerns or if there's anything else we can do to assist you during your stay. Thank you for your understanding.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10/10
One of my favorite hotel stops out of countless cross country trips. Great experience.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Melissa,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Please do come see us again.

6/10 - 괜찮아요

Victor

출장 여행
별로예요: 숙박 시설 상태 및 시설
No water pressure and I heard from other guests that there room was scrummage through by staff, and things were taken. I did not leave any valuables as I took my stuff with me each day. There are no safes in the rooms either.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Victor,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and your comments about our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 22일
Hi Lawrence! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

10/10 - 훌륭해요

Elliot

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
BEST NIGHT STAFF MEMBER EVER! I stayed the other night and had the nicest staff!
2023년 8월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 16일
Hi Elliot! It is great to hear from you and we’re so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

8/10 - 좋아요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
got stranded with airline debacle at Hartsfield. This place was a much needed place to rest. would stay there again. Great staff....even at 4am check in.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 15일
Hi Gregory! Thank you for completing the survey regarding your recent stay at our property. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. Thank you for choosing our hotel. We hope to see you again soon.

10/10 - 훌륭해요

DeAna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very pleasant. Quiet hotel and great breakfast.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 9일
Hi DeAna! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is so rewarding to learn of your five-star experience at our hotel. Your rating will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 - 훌륭해요

MICHAEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 2일
Hi Michael! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!

8/10 - 좋아요

marilyn

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 31일
Hi Marilyn! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 - 별로예요

Garvin

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 28일
Hi Garvin! We greatly appreciate that you've taken the time to share your rating of our hotel. It is very important to us to make sure that every guest enjoys a comfortable experience. We hope that you enjoyed our accommodations and hospitality and that you'll return to experience the full benefit of our amenities for a true five star experience.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스
The bathrooms was old and needed up date paint chips off tub room had bad odor, air conditioner very loud and the room had no view olny a roof blocking everything out side, this is a never again
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 27일
Hi Deborah! We're sorry to hear that your stay with us did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.

8/10 - 좋아요

Naida E.

가족 여행
좋아요: 직원 및 서비스
The inside of the property, in the room seemed a bit out dated.. Also the shower had old soap stains in the soap dishes which was a bit yucky, and the blanket had hair follicles on it. Other than that it was ok, however its 2023 I would think an establishment like Hampton would provide meatless options or options other than pork or beef for breakfast.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 27일
Hi Naida E.! Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is through feedback like yours that we are able to quickly address housekeeping issues that would allow such a situation to occur. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. We're also sorry to hear that you did not thoroughly enjoy the breakfast options, and want to let you know that we take your suggestions to heart and are reconsidering the available choices. Nonetheless, on behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Deborah

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello Deborah,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 12일
Hi Denise! We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

8/10 - 좋아요

Tammy 님, Gainesville

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was huge a little dated yet clean. The bed was comfortable. I didn't take advantage of the breakfast. Overall a great overnight stay. Area has many dining and shopping options. Relatively safe area.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 21일
Hi Tammy! Thank you for completing the survey regarding your recent stay at our property. It is always our goal to be as helpful and accommodating as possible and to treat our guests as we would treat our families. It means a lot to hear from guests who are satisfied with all of our services and amenities. We are also happy to hear that you found the location to be so convenient for your needs. Thank you for choosing our hotel and we hope to see you again soon.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 18일
Hi Kevin! Your five star review means a lot to us! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope you're looking forward to your next stay as much as we are!

8/10 - 좋아요

Jackie

가족 여행
Cleanliness
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 9일
Hi Jackie! It's good to hear from you and we greatly appreciate that you've taken the time to share your review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 - 좋아요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall visit
Great
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Tamara,We appreciate that you've taken the time to share with us regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 - 괜찮아요

judy

가족 여행
좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 7월 3일
Hello Judy! We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are so glad that your stay was enjoyable and we look forward to seeing you again!