책상, 다리미/다리미판, 유아용 침대, 무료 WiFi
예약 가능 여부 확인

모텔 6 서머싯, 켄터키 여행 후기

2 out of 5
모텔 6 서머싯, 켄터키
1532 Old US Hwy 27, Somerset, KY

이용 후기

6.4
평점 10 - 훌륭해요. 201개 이용 후기 중 39개" "
평점 8 - 좋아요. 201개 이용 후기 중 54개" "
평점 6 - 괜찮아요. 201개 이용 후기 중 47개" "
평점 4 - 별로예요. 201개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 201개 이용 후기 중 40개" "

7.0/10

청결 상태

6.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

4/10 - 별로예요

Deanna

반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
It was nice at one point but there is too much fighting arguing drinks and noise half the night long. Wont be staying there again.
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 27일
Hi Deanna,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 - 훌륭해요

Deanna

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Deanna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very nice. My room was clean and the bed was very comfortable. will recommend this hotel!
2024년 2월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 28일
Hi DeannaWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 - 너무 별로예요

Charles

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I will never in my life stay here again. We got told we had to leave a $40 deposit because we paid in case but the morning of check out the lady said that she didn't owe us a $40 deposit. The manager of the establishment was going to give it back to us until the lady that checked us in the day before came down and told him that they didn't owe us any money. I think she stuck the money in her pocket. I just wonder to myself how many people she has stolen money off of. She has to have a pretty good nest egg of her own somewhere. I think it is ridiculous to steal money off of people when you know good and well more than us saw her and heard her say something about the $40 deposit.
2024년 1월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 6일
Hi CharlesThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Douglas

출장 여행
It didn't say on the page that they rewuire a $50 cash deposit to stay
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 27일
Hi Douglas,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Thurston

연인과의 여행
별로예요: 직원 및 서비스
Pricing and having free pets
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 13일
Hi Thurston,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 - 괜찮아요

Dona

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Christina

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Dead bugs on floor some kind of stuff under the night stand and other furniture placed my pets food on a towel cause didnt know if the stuff would hurt them. No HBO,in room coffee pot,hair dryer, iron or ironing boards.
2023년 8월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 7일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 - 좋아요

Tamra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and everything worked just need a pool
2023년 8월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 7일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived in Somerset way earlier than check in time, our rooms were ready and we were able to check in right away ~ this was a very much welcomed surprise!! Thanks so much!! L&J Madison
2023년 8월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 9월 7일
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 - 별로예요

Claude

별로예요: 청결 상태, 편의 시설/서비스
The room was clean but full of nets.I had to go and buy bug spray.
2023년 7월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 8월 17일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 - 훌륭해요

Hugh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Michael

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Pamela

2023년 7월에 1박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Ann

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived on Saturday the 15th and they wanted to charge me a cash deposit ( this was never stipulated even when I had called). Then informed my room wouldn’t be ready for a couple of hours. Said she had gave it away, but the night before there was 4 or 5 of that room left to be rented. She didn’t care, so I left and disputed the transaction with my credit card company. I don’t like thrives and liars.
답변 제공: Brand Experience Team 님, 2023년 4월 25일
Hi Ann,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 - 괜찮아요

Brenda

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Catherine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the stay, clean, new, perfect!
2023년 2월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 3월 8일
Dear Catherine,Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Dan J.#Team6

2/10 - 너무 별로예요

Bill

2022년 11월에 4박 숙박함

2/10 - 너무 별로예요

Josita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 11월 3일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 11월 3일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 - 별로예요

Stephen

2022년 8월에 2박 숙박함

8/10 - 좋아요

Steve

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

4/10 - 별로예요

Becky

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property was as yo be expected. The room was clean, but we were with the live in residents. That was a bit awkward.
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Ashley

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean. Bed was hard as a rock. A lot of homeless people walking around in the parking lot and sleeping right outside our door. Will never stay here again. "Long-term" tenants were rude and swarming us while we were trying to park the car.
2022년 8월에 1박 숙박함

4/10 - 별로예요

Timothy

출장 여행
별로예요: 직원 및 서비스
They’re gonna keep your deposit!
Motel 6 is a PET FRIENDLY hotel. We stayed bc we were working open-close the past 3 nights and it was so much easier to get to work and to sleep instead of driving 30+ minutes to and from home. So of course, we had our dog. We were told a $50 cash deposit. No problem. Checking out this morning, we were told we would not get our deposit back for PET HAIR in a pet friendly hotel. He told my me “I can’t wash the sheet because of the pet hair.” So I grabbed the $50 sheet and said okay. He said “I’m going to call the law are you crazy you can’t take that!” And THEN said “I know where you work. I’ll find you there.” Upon reading other reviews, I seen that they were charging people $20, $40, $50, $100 deposits. So what I’m gathering is, they’ll charge you a made up deposit amount and then reach for some kind of excuse to keep that deposit. One said, “I didn’t get my deposit back because of make up on a face towel.” I know $50 isn’t a lot of money, but it’s still $50. Pet hair in a pet friendly motel. Who woulda thought?
2022년 7월에 2박 숙박함

6/10 - 괜찮아요

Bob

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Jay

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place demanded a cash deposit upon arrival. The policy in the window clearly stated you could pay that deposit with card if you booked the room with card. The proprietor was rude.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very rude during check inn
2022년 6월에 1박 숙박함
답변 제공: Nancy Y. 님, 2022년 6월 24일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 - 너무 별로예요

Todd

2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Sue

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower had not been cleaned. The bathroom door was dirty. There was a used bar of soap on the soap dish in the bathroom. We will not be staying there again.
2022년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 25일
Hi Sue, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

2/10 - 너무 별로예요

SAMIR

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Hazel 님, Bedford

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
Nice updated room but should have been cleaner. Especially the floor. There was an old chicken nugget. Obviously the floor hadn’t been swept or cleaned prior to our stay. Our hot water was not working but the guy who came and was able to get it flowing was super nice and very apologetic.
2022년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 25일
Hi Hazel, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 - 너무 별로예요

Jeremiaj

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The management and staff are bunch cheats won't give full deposit back based on them not supplying enough towels or wash clothes. They are the worst hotel staff management I've ever had to deal with.
2022년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 4월 25일
Hi Jeremiaj, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

4/10 - 별로예요

Sherry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Upon check in was told required credit card and 50.00 cash deposit which booking didnt say required. Room smelled sink leaked door didnt shut all the way. When checking out was told had to wait till after 8am when housekeeping would be available to check room if I wanted cash deposit back. Every experience with motel 6 has been horrible never will i stay at a motel 6 again no matter where it is
2021년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 2월 8일
Hi Sherry, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

2/10 - 너무 별로예요

Gabriel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

alice f

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

natasha

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The owner was very unpleasant. He made me and my one year old son leave in the freezing cold becuase my son had toys in the floor. He said that we destroyed his room. It was just TOYS.
2021년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2022년 2월 8일
Hi Natasha, Thank you for providing your feedback. We would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

Pamela

가족 여행
좋아요: 직원 및 서비스
Stink bugs in room
Our biggest complaint was the stink bugs.. There was 10 or more in our room that were flying around all night.
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Joey

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tons of roaches in the rooms and the shower didn’t even come on. Worst place I’ve ever stayed.
2021년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 10월 15일
Hi Joey, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

6/10 - 괜찮아요

George

출장 여행
별로예요: 직원 및 서비스
Basic
Basic place to shower and sleep, nothing more.
2021년 9월에 3박 숙박함
답변 제공: b 님, 2021년 10월 15일
Hi George, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

6/10 - 괜찮아요

Kelly

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Found dead roaches in the room.
2021년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2021년 10월 15일
Hi Kelly, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and very comfortable I would definate stay again..
2021년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2021년 10월 15일
Hi Thomas, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 - 너무 별로예요

Kelsie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Booked Non Smoking room. Receptionist waited until after paid and signed to say we booked a smoke room. When I tried to show him otherwise, he said it was the only room he had left. Air was not on in the room. It was 92 degrees when we walked into it. Took all night to cool down. Cigarette burns and stains were on the comforter. Fridge leaked and was frozen. Floors looked unmopped. We unknowingly booked a night during a car show, so we could not find another room in the area. I’ll never stay at another Motel 6 after this experience.
2021년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 30일
Greetings Kelsie, Thank you for rating your stay. We appreciate your business and look forward to improving your experience with us. Please visit again. Denise L. #Team6

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Road noise..some car show.
2021년 8월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2021년 8월 30일
Greetings Paul, Thank you for rating your stay. We appreciate your business and look forward to improving your experience with us. Please visit again. Denise L. #Team6