Dear David, Please understand that sometimes third-party reservations do not sync properly with our system. Our team is also unable to assist with bookings of this nature, so we encourage guests to reach out to the platform they booked us through for further assistance. We are very sorry for any misunderstanding and any billing mishaps. We hope your future travels are much more delightful.

Thank you for taking the time to share your feedback. It's unfortunate to read that you experienced some issues with check-in, and we apologize for any inconvenience this may have caused. We wish you could've stayed with us, and we wish you safe travels ahead.

We appreciate you taking the time to share your feedback. It's unfortunate to read that we fell short of expectations in terms of our accommodations, and we apologize for any inconvenience you encountered in your bathroom. Your comments have been noted and will be kept in mind moving forward. Thank you for choosing us for your lodging needs. We hope that your next trip goes more smoothly.

Dear Duane, We're just as disappointed as you to learn you were unsatisfied with your overall experience. We'd appreciate it if you would kindly reach out to us with more details on how we could've improved for you—we're all ears. Until then, all the best.