리셉션

화이트 호스 로지 여행 후기

3 out of 5
화이트 호스 로지
999 German Flats Rd, Waitsfield, VT

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 656개 이용 후기 중 486개" "
평점 8 - 좋아요. 656개 이용 후기 중 134개" "
평점 6 - 괜찮아요. 656개 이용 후기 중 18개" "
평점 4 - 별로예요. 656개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 656개 이용 후기 중 3개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Thomas 님, 2024년 4월 12일
Hi Joseph,Thank you for the fantastic rating of White Horse Lodge! While we wish we could know more about what made your stay memorable, your high rating speaks volumes, and we are thrilled that you enjoyed your stay with us. We hope to welcome you back again soon for another great experience in Waitsfield. Safe travels until then!

10/10 - 훌륭해요

Stacey

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick drive into town for restaurants and shopping. Quiet place. The rooms are small but the bed was comfortable and it was suitable for what we needed. If you're looking to hang out in your room, it will probably be a bit small for that but the common areas are really nice. We would absolutely stay again.
2024년 4월에 4박 숙박함
답변 제공: Thomas 님, 2024년 4월 11일
Hi Stacey,Thank you for taking the time to leave us such a positive review on Expedia! We're delighted to hear that you enjoyed your stay at White Horse Lodge, finding our location convenient for dining and shopping, and our accommodations comfortable for your needs.We appreciate your insights regarding the room size and are glad that the common areas provided a pleasant space for relaxation. Our aim is to create a cozy and inviting atmosphere where guests can feel at ease, whether in their rooms or enjoying the communal amenities.We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations. Thank you again for choosing to stay with us, and see you soon!

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스
Limited Gameroom/Bar, social space but the live in caretaker is exceptional !
2024년 1월에 1박 숙박함
답변 제공: Management Staff 님, 2024년 4월 10일
Dear Kurt,Thank you for your fantastic 5-star review on Expedia! We’re delighted that you appreciated our efforts to create a warm and welcoming environment at White Horse Lodge, and it's particularly rewarding to hear such positive feedback about our live-in caretaker. We believe that having a dedicated and caring team member on-site is essential for providing the exceptional service our guests deserve.We appreciate your feedback on our game room/bar and social space. We're always looking for ways to enhance our guests' experiences and will take your comments into consideration as we plan future improvements to these areas.Your satisfaction and comfort during your stay with us are our top priorities, and we’re thrilled that our caretaker contributed significantly to your positive experience. We look forward to welcoming you back to Waitsfield, VT, and providing you with another exceptional stay at White Horse Lodge.Thank you again for choosing us and for your valuable feedback. See you again soon!

10/10 - 훌륭해요

Christine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
check in by text.... not expecting it?? Different for sure!!
2024년 4월에 2박 숙박함
답변 제공: Management Staff 님, 2024년 4월 10일
Dear Christine,Thank you for your 5-star review on Expedia! We're glad to hear you found our check-in process via text a novel experience. At White Horse Lodge, we strive to streamline our services for convenience while ensuring our guests receive all the information they need directly and efficiently.We hope this innovative approach added to the ease and comfort of your stay with us. It's our aim to make every aspect of your visit seamless and hassle-free, from check-in to check-out.We look forward to welcoming you back to Waitsfield, VT, for another stay that’s just as comfortable and convenient.

10/10 - 훌륭해요

Eli

Great place to stay.
2024년 4월에 2박 숙박함
답변 제공: Management Staff 님, 2024년 4월 8일
Dear Eli,Thank you so much for your succinct yet powerful 5-star review on Expedia! We're thrilled to hear you found White Horse Lodge to be a great place to stay. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and it’s wonderful to know we succeeded with you.We look forward to the opportunity to welcome you back to Waitsfield, VT, for another great stay. Whether you’re here for the skiing, hiking, or simply to relax and enjoy the beautiful surroundings, we're here to make your visit as perfect as possible.Thank you again for choosing White Horse Lodge and for taking the time to share your positive experience. See you again soon!

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was clean, inviting, and comfortable. The staff replied to all of my many questions quickly and friendly. We only stayed 1 night, but I will go back for a longer stay.
2024년 4월에 1박 숙박함
답변 제공: Management Staff 님, 2024년 4월 8일
Dear Barbara,Thank you for your wonderful 5-star review of White Horse Lodge on Google! We're thrilled to hear that you found our property clean, inviting, and comfortable. It's our top priority to ensure that all our guests feel welcomed and taken care of, so we're delighted to know that our staff was able to promptly and friendly answer all of your questions.Even though your stay was brief, we're glad it left a positive impression, and we're excited to hear that you’re considering returning for a longer visit. We look forward to welcoming you back and providing another excellent experience in Waitsfield, VT.Thank you again for choosing White Horse Lodge and for taking the time to share your experience. See you soon!

10/10 - 훌륭해요

John A

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 min drive from Sugarbush, comfy beds and nice staff/service.
2024년 3월에 2박 숙박함
답변 제공: Management Staff 님, 2024년 3월 13일
Dear John,Thank you for your wonderful 5-star review of White Horse Lodge! We're thrilled to hear that you enjoyed our convenient location, just a 5-minute drive from Sugarbush, along with the comfort of our beds and the quality of our staff and service. Our team works hard to ensure every guest feels welcome and comfortable during their stay, and it's rewarding to know we succeeded with yours.We look forward to welcoming you back for another visit, whether for more skiing adventures or simply to relax and enjoy the area. Thank you again for choosing White Horse Lodge and for taking the time to share your experience.

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
No staff on site
2024년 2월에 3박 숙박함
답변 제공: Crystal 님, 2024년 3월 6일
Hi Linda,Thank you for taking the time to leave a review of your stay at White Horse Lodge and for the 4 out of 5 rating on Expedia. We appreciate your feedback and understand your observation regarding the absence of on-site staff.At White Horse Lodge, we strive to offer our guests a seamless and hassle-free experience, which includes a self-service check-in and check-out process. This approach is designed to provide flexibility and privacy, allowing guests to arrive and depart at their convenience. However, we want to ensure that all our guests feel fully supported during their stay. Please know that our team is always available to assist via phone or text for any inquiries, concerns, or assistance you might need while with us.We're continuously looking for ways to improve our guest experience and appreciate your input as it helps us refine our services. We hope you enjoyed the other aspects of your stay and the convenience of our location to Waitsfield's attractions.We would be delighted to welcome you back in the future, hopefully exceeding your expectations and providing an even more enjoyable stay. Thank you again for choosing White Horse Lodge.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was great for those skiing Sugar Bush and Mad River Glen. The resort had ample parking, the rooms are a bit small but vey clean, The only thing missing was a private fridge in the room, but the shared fridge was very clean and the staff were very nice.
2024년 2월에 3박 숙박함
답변 제공: Crystal 님, 2024년 3월 2일
Hi Mark,Thank you for sharing your wonderful experience at White Horse Lodge on Expedia with a 5-star rating. We're thrilled to hear that our location served you well for skiing at Sugarbush and Mad River Glen, and that you found our parking ample and convenient.We appreciate your feedback on the room size and the cleanliness, as we strive to ensure a comfortable and spotless environment for all our guests. While our rooms are designed to be cozy and efficient, we understand the value of having personal amenities like a private fridge. Your suggestion is noted, and we're glad to hear that the shared fridge met your needs and was maintained to high standards.Our staff takes pride in being welcoming and helpful, and we're delighted that this contributed positively to your stay with us.We look forward to welcoming you back to White Horse Lodge for another visit. Whether you're here to hit the slopes or explore the beautiful hiking trails in the area, we're here to make your stay as enjoyable and convenient as possible.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great spot and extremely close the the ski area.
2024년 2월에 2박 숙박함
답변 제공: Management Staff 님, 2024년 3월 3일
Thank you for your review and the 4 out of 5 rating on Expedia! We're thrilled to hear that you found White Horse Lodge to be a great spot for your visit, especially with our close proximity to the ski area. Our location is indeed one of the highlights for our guests, and we're glad it contributed positively to your experience.We always strive for excellence and would love to hear if there are any specific aspects of your stay we can improve on to make your next visit a 5-star experience. Your feedback is invaluable to us as we continue to enhance our accommodations and services.We look forward to welcoming you back for another stay, hopefully making it even more enjoyable and convenient for your skiing adventures. Safe travels, and thank you again for choosing White Horse Lodge!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it is convenient. Near to sugarbush ski resort.
2024년 2월에 2박 숙박함
답변 제공: Crystal 님, 2024년 2월 22일
Hi Richard,Thank you for your wonderful review and the 5-star rating on Expedia! We're delighted to hear that you found White Horse Lodge conveniently located near Sugarbush Ski Resort, making it a perfect base for your skiing adventures. Our aim is to offer a comfortable and accessible stay for all our guests looking to enjoy the best of Waitsfield and its surrounding attractions.We hope you had an unforgettable time on the slopes and enjoyed every moment of your stay with us. We look forward to welcoming you back for more skiing fun or to explore the area during other seasons. Safe travels, and thank you for choosing White Horse Lodge!

10/10 - 훌륭해요

Vijay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at the White Horse Lodge. The owner wasn’t present but communicated via text effectively. 24/7 free coffee/tea, I definitely liked that. No breakfast included so be sure to bring some morning snacks to have with your coffee before heading for the slopes!
2024년 2월에 1박 숙박함
답변 제공: Crystal 님, 2024년 2월 22일
Hi Vijay,Thank you for taking the time to leave such a positive review and for awarding us a 5 out of 5 on Expedia! We're thrilled to hear that you had a great stay at White Horse Lodge and appreciated the convenience of our text communication. Our aim is to ensure all our guests feel supported and well-informed, even when the owner isn't present on-site.We're also glad to know that the 24/7 free coffee and tea were to your liking—it's one of the little things we hope makes a big difference in starting your day off right. While we don't offer breakfast, your suggestion to bring morning snacks is a great idea, and we're pleased you found a cozy way to enjoy your mornings before hitting the slopes.We look forward to the opportunity to welcome you back for another visit, filled with more coffee, tea, and adventure in Waitsfield, VT. Safe travels, and thank you again for choosing White Horse Lodge!

6/10 - 괜찮아요

David

2024년 1월에 2박 숙박함
답변 제공: Zan 님, 2024년 2월 6일
Hi David, Thank you for taking the time to leave us a review. We're committed to providing our guests with exceptional service and memorable experiences, so we're naturally concerned that your stay didn't meet your expectations or our high standards.We would greatly appreciate it if you could share more details about your experience with us. Your feedback is invaluable as it helps us identify areas where we can improve and ensure that future stays are nothing short of excellent. Please feel free to reach out to us with any comments or concerns you had during your stay.We hope to have the opportunity to welcome you back and deliver the high-quality service and experience you deserve. Thank you once again for your feedback.Warm regards,Zan

10/10 - 훌륭해요

West

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice hot water for showers, comfortable beds
2024년 1월에 3박 숙박함
답변 제공: Management Staff 님, 2024년 1월 22일
Dear West,Thank you for your 5-star review on Expedia! We're delighted to hear that the hot water for showers and the comfort of our beds contributed positively to your stay at White Horse Lodge. Providing a comfortable and relaxing experience for our guests is a top priority, so it's wonderful to know we met your expectations in these areas.We look forward to welcoming you back for another enjoyable stay where you can once again enjoy the comforts of our lodge. Safe travels and thank you for choosing White Horse Lodge!

8/10 - 좋아요

Shaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I like how organized this spot is. Everything is thoughts out down to the little things. I like how clean and updated it is as well. Being that you’re in a small town I would say it’s very good for a one or two night stay. Exceeded expectations!
2024년 1월에 1박 숙박함
답변 제공: Management Staff 님, 2024년 1월 18일
Dear Shaya,Thank you for taking the time to leave a review and for rating White Horse Lodge 4 out of 5 on Expedia. We're delighted to hear that you appreciated the organization and attention to detail in our lodge, as well as the cleanliness and updates. Our team puts a lot of effort into ensuring a comfortable and welcoming environment for our guests, and it's wonderful to know that we exceeded your expectations.We're also pleased that our lodge suited your needs for a short stay in our charming small town. Your feedback is invaluable to us as we continually strive to improve and provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another visit, perhaps for a longer stay next time. Safe travels and thank you for choosing White Horse Lodge!

4/10 - 별로예요

Sarah

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It clean and close to the mountain. They do not have staff at the hotel. It snowed one night and a plow truck did not arrive until 10am, making me late for the event that signed up (and paid for, the reason why I was there). No one at the hotel was able to leave. Other guest at the hotel shoveled the common area, no one from the hotel helped with the situation at all. Would not recommend for a winter stay if you have any sort of schedule.
2024년 1월에 3박 숙박함
답변 제공: Zan 님, 2024년 1월 13일
Hi Sarah,Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us improve our service.We understand your concerns regarding the snow removal and the impact it had on your schedule. Please be assured that we do have dedicated innkeepers residing on-site. They might not always be visible in the lobby as they are often assisting guests or attending to various tasks within the hotel.We sincerely apologize for the inconvenience caused by the delayed snow plowing. On the day of your stay, we experienced an unusually rapid snowfall. Our contracted plow service is typically very reliable and scheduled to clear the parking lot by 7:30 AM. Unfortunately, they encountered unexpected mechanical difficulties with their equipment on that particular morning, which led to the delay. Our innkeepers did their utmost, shoveling multiple times to manage the snow accumulation as efficiently as possible.We understand that this was not the ideal situation, especially when you had important events to attend. Please know that we are taking steps to ensure better coordination and quicker responses in future snow events to avoid such inconveniences.Your feedback is invaluable to us, and we hope that you will consider staying with us again. We are committed to providing our guests with the best possible experience, and we would like to have the opportunity to better serve you in the future.Sincerely,Zan

10/10 - 훌륭해요

Michel

가족 여행
좋아요: 편의 시설/서비스
Great place near Sugarbush. Clean with good service.
2024년 1월에 4박 숙박함
답변 제공: Management Staff 님, 2024년 1월 13일
Dear Michel,Thank you for your fantastic review and the 5-star rating on Expedia! We're delighted to hear that you enjoyed your stay at White Horse Lodge, especially appreciating our proximity to Sugarbush, the cleanliness of our facilities, and the quality of our service.Our team is dedicated to ensuring a comfortable and enjoyable experience for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back for another great visit. Safe travels, and thank you for choosing White Horse Lodge!

10/10 - 훌륭해요

Mark

2023년 12월에 11박 숙박함
답변 제공: Management Staff 님, 2024년 1월 23일
Dear Mark,Thank you for the 5-star rating on Expedia! We're thrilled to see that you had a positive experience at White Horse Lodge. While we wish we could hear more about your stay, we're just glad that you left satisfied and happy.Our team works diligently to provide a welcoming and comfortable environment for our guests, and your high rating is a wonderful testament to our efforts. We look forward to the opportunity to welcome you back in the future for another great stay in Waitsfield, VT. Safe travels and thank you for choosing us!

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Management Staff 님, 2024년 1월 13일
Thank you for awarding White Horse Lodge a 8-star rating on Expedia! We're thrilled to see such a positive response, even without a comment. Our team works hard to ensure every guest has a memorable stay, and it's wonderful to know we've met your expectations. If there's anything specific you enjoyed or any suggestions for improvement, we'd love to hear from you. We look forward to the opportunity to welcome you back in the future for another great stay in Waitsfield, VT. Safe travels and thank you for choosing us!

8/10 - 좋아요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel location was excellent as a base for our travel plans. There are two things that you get a low rating on: 1. No real fire in the fireplace. 2. The photos did not reflect the facility. We had expected a little something.
2023년 11월에 2박 숙박함
답변 제공: Management Staff 님, 2023년 11월 15일
Thank you for choosing Warren Lodge and for taking the time to provide us with your valuable feedback. We're glad to hear that our location served well as a base for your travel plans.We appreciate your honesty as it helps us improve. We hope you will consider staying with us again, giving us the opportunity to exceed your expectations in the future.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 11월 14일
Thank you for your 5-star rating on Expedia! We're delighted to see that you had a positive experience at White Horse Lodge. We always strive to provide exceptional service and comfort to our guests, and it's wonderful to know we met your expectations. If there's anything specific you enjoyed or any suggestions for improvement, we'd love to hear from you. We look forward to welcoming you back on your next trip to Waitsfield, VT. Safe travels and thank you for choosing us!

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and clean. Stacy was wonderful during check-in. Would not hesitate to come back again.
2023년 11월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 11월 7일
Thank you for sharing your experience at White Horse Lodge with a five-star review on Expedia. We are delighted to know that you appreciated the quiet and cleanliness of our lodge. It's wonderful to hear that Stacy made your check-in experience so pleasant — we'll be sure to pass along your kind words to her.We're thrilled you'd consider staying with us again, and we look forward to the opportunity to welcome you back. Your comfort and satisfaction are our priorities, and we aim to make your next visit just as enjoyable. Safe travels until we see you again!

10/10 - 훌륭해요

Alex

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: MB 님, 2023년 10월 26일
Hello Alex, Thank you for taking the time to rate your recent stay at White Horse Lodge. We appreciate your perfect 10 out of 10 rating, and we're delighted to know that you had a great experience during your visit.Your feedback is important to us, and while you haven't provided specific comments, we're thrilled to see that you were completely satisfied with your stay. Our team works hard to ensure our guests have a comfortable and enjoyable experience, and your positive rating is a testament to their dedication.If you ever decide to share more details or if there's anything we can do to make your next stay even better, please don't hesitate to reach out. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Ana 님, Portland

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great lodge
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 25일
Thank you for sharing your positive feedback with us! We're thrilled to hear that you found Warren Lodge to be a great place during your recent stay. We strive to provide a welcoming and comfortable experience for our guests, and we're delighted that you enjoyed your time with us.If you have any more comments or suggestions to help us improve further, please feel free to share them with us. We appreciate your support and hope to welcome you back for another great stay in the future.

8/10 - 좋아요

Suzanne

2023년 10월에 2박 숙박함
답변 제공: Management Staff 님, 2023년 11월 13일
Thank you for your rating of White Horse Lodge on Expedia. We're glad to see that your stay with us was largely positive. We're always eager to hear from our guests, so if you have any specific feedback or suggestions on how we could have made your experience a 5-star stay, please feel free to share. We look forward to the opportunity to welcome you back and provide an even better experience next time. Safe travels!

10/10 - 훌륭해요

Nitin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the property was great. It had its charm with remoteness while still being close to restaurants and shopping.
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 23일
Thank you for taking the time to leave us a wonderful 5-star review on Expedia! We're thrilled to hear that you enjoyed our property's unique charm and its convenient yet remote location. Your kind words are greatly appreciated, and we hope you had a chance to explore the nearby restaurants and shops as well.Should you ever find yourself planning another visit to the area, we'd be delighted to welcome you back to Mad River Lodge for another memorable stay.

10/10 - 훌륭해요

Lawrence

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great cozy place
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 22일
Thank you for taking the time to leave a 5-star review for White Horse Lodge! We're delighted to hear that you found our lodge to be a great cozy place. Providing a warm and comfortable atmosphere for our guests is something we take great pride in.We hope to welcome you back for another cozy stay in the future. If you have any suggestions or requests to make your next visit even better, please don't hesitate to reach out.

8/10 - 좋아요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. Easy check in.
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 20일
Hi Cynthia, Thank you for choosing to stay at White Horse Lodge and for taking the time to share your experience with us. We're delighted to hear that you found our lodge very clean and the check-in process easy. Our team works hard to provide a comfortable and hassle-free stay for our guests, and it's always rewarding to receive positive feedback.If you have any further comments or if there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

John

Very nice
2023년 10월에 2박 숙박함
답변 제공: Management Staff 님, 2023년 10월 18일
Thank you for taking the time to leave a 5-star review for White Horse Lodge in Waitsfield, VT! We're delighted to hear that you found our place very nice. Your feedback is important to us, and we're grateful for your support. If you ever have the opportunity to visit again, we'll be here to welcome you with open arms. Safe travels!

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and available. fake fireplace was a disappointment.
2023년 10월에 4박 숙박함
답변 제공: Zan 님, 2023년 10월 18일
Hi Ronald,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your input as it helps us to continually improve our guest experience.We're delighted to hear that you found our staff to be friendly and available during your stay. Providing exceptional service is a top priority for us, and we're pleased that you had a positive interaction with our team.However, we would like to extend our sincerest apologies for any disappointment you experienced with our fireplace. We understand that a fireplace can create a cozy and inviting atmosphere, and we regret that it wasn't operational during your visit. Ater inspection, it came to our attention that the fireplace is in need of repair, a situation that we are actively addressing in the hopes to get it back in working order for future guests to enjoy. Your feedback serves as a valuable reminder of the importance of keeping our amenities in top condition.We hope that this setback did not overshadow the overall enjoyment of your stay with us. If there is anything more you'd like to share or if you have any suggestions on how we can further enhance your experience in the future, please don't hesitate to reach out to us directly. Your insights are truly valuable to us.Thank you once again for choosing to stay at our hotel, and we hope to have the pleasure of hosting you again in the near future, with a fully functional and inviting fireplace to enhance your stay.Thank you,

8/10 - 좋아요

Sheila

가족 여행
Quiet
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 18일
Thank you for taking the time to leave a review for White Horse Lodge in Waitsfield, VT! We're pleased to hear that you had a quiet stay during your visit. Your feedback is important to us, and we hope that you enjoyed your overall experience. If you have any suggestions for how we can improve and earn that fifth star in the future, please don't hesitate to let us know. We appreciate your support and hope to welcome you back in the future.

10/10 - 훌륭해요

Ashli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very peaceful and got great rest!
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 18일
Thank you for taking the time to share your 5-star review of White Horse Lodge in Waitsfield, VT! We're delighted to hear that you found your stay peaceful and restful. Our aim is to provide a serene and comfortable environment for our guests, and we're glad we could achieve that during your visit. Should you ever find yourself back in the area, we'd be thrilled to welcome you again.

10/10 - 훌륭해요

Barbara

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This inn was so darling! I loved everything about it. From the darling decor in the rooms, self check in and check out, to the keurig coffee available around the clock. Nice towels, not too thick but not too thin! Beds were comfy.
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 18일
Thank you so much for your glowing 5-star review of White Horse Lodge in Waitsfield, VT! We're thrilled to hear that you loved everything about your stay, from our charming decor and self-check-in/check-out process to the convenient Keurig coffee and comfortable beds. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back in the future for another delightful stay.

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy one night stay, very comfortable room on the lower level with a forest view out of the window. Self-check in was invaluable and appreciated too. Room is updated and overall met my needs for a brief stay.
2023년 10월에 1박 숙박함
답변 제공: Management Staff 님, 2023년 10월 18일
Thank you for taking the time to share your positive 5-star review of White Horse Lodge in Waitsfield, VT on Expedia! We're delighted to hear that your one-night stay was comfortable and met your needs. Our self-check-in process is designed for convenience, and we're glad you found it valuable. It's wonderful that you enjoyed the forest view from your room and appreciated the updates we've made. We hope to have the pleasure of hosting you again for another enjoyable stay in the future.

10/10 - 훌륭해요

Velmurugan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Secure Place, Clean and Nice
I love this place, Clean and Good
2023년 10월에 2박 숙박함
답변 제공: Management Staff 님, 2023년 10월 18일
Thank you very much for your perfect 10 out of 10 review of White Horse Lodge in Waitsfield, VT on Expedia! We are thrilled to hear that you found our place secure, clean, and nice. Providing a safe and welcoming environment is a top priority for us, and it's wonderful to know that you appreciate it. We hope to continue exceeding your expectations during future visits, and we look forward to welcoming you back soon. Your kind words are greatly appreciated!

2/10 - 너무 별로예요

David 님, THE COLONY

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Zan 님, 2023년 11월 20일
Hi David,Thank you for taking the time to leave a review. We are truly disheartened to see that your experience at White Horse Lodge did not meet your expectations, as reflected in your 1-star rating. While we wish there were more details to understand your concerns, we deeply value all feedback and are committed to improving.We understand that every guest's experience is crucial, and we are dedicated to ensuring satisfaction. If you're willing to share more about your stay, please feel free to reach out to us directly. Your insights are invaluable in helping us enhance our services and guest experience.We hope to have the opportunity to better serve you in the future and demonstrate the high standards we strive for at White Horse Lodge.Thank you,

4/10 - 별로예요

Marie

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV was not working properly, no housecleaning but they left an envelope asking for a tip, no one at reception, very small bathroom and we barely fit in the shower, it was so small, small hallway (not sure what would happen in case of a fire) no good lighting in the room we will not stay there again then the owners left a notice basically saying if you are hot open your windows. I thought it was obnoxious.
2023년 10월에 3박 숙박함
답변 제공: Zan 님, 2023년 10월 13일
Thank you Marie, for taking the time to provide feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us improve our services and make necessary adjustments to ensure a more pleasant experience for our guests.We're truly sorry to hear about the issues you encountered during your stay, and we would like to address each of your concerns:TV Issues: We apologize for any inconvenience caused by the TV not working properly. Our maintenance team has been alerted to resolve this issue promptly.Housecleaning: We apologize for any misunderstanding regarding housecleaning services. Due to the ongoing situation with COVID-19, we offer housecleaning services upon request to minimize contact and ensure the safety of our guests. We should have communicated this more clearly, and we appreciate your feedback.Reception: We understand that you didn't find anyone at the reception during your stay. Please note that we have a small, dedicated staff, and there may have been instances when our innkeeper was helping other guests when you walked by the desk. However, we would like to emphasize that our innkeeper is always available to assist you, even if they are temporarily away from the front desk. You can reach out to them via text or phone call, and they will respond promptly to address any of your needs or concerns. We will also work on improving our staffing to ensure there is more consistent coverage at the reception area. Your comfort and satisfaction are important to us, and we appreciate your understanding.Bathroom Size: We understand that the bathroom size was not to your liking. We do offer different room types with varying bathroom sizes, and we would have been happy to accommodate you in a room better suited to your needs, subject to availability.Hallway Size and Safety: Rest assured that our hotel complies with all safety regulations, including fire safety. We apologize if you felt uncomfortable with the hallway size, and we'll look into any potential improvements we can make in this area.Lighting: We apologize for any inconvenience caused by the lighting in your room. We will assess the lighting situation and make necessary adjustments to ensure a more comfortable stay.Notice About Windows: We apologize if the notice about opening windows came across as obnoxious. Our intention was to provide guests with an option for natural ventilation, especially during warm weather. We will revisit the wording to make it more guest-friendly.We appreciate your feedback, as it helps us address areas where we can improve. If you decide to give us another chance in the future, we are committed to providing you with a much better experience. Please feel free to reach out to our management team directly if you have any further concerns or would like to discuss your stay in more detail.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the futu

10/10 - 훌륭해요

lin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Lin, Thank you so much for taking the time to leave a 5-star review for White Horse Lodge! We truly appreciate your positive rating, and we're delighted to hear that you had a wonderful experience during your stay with us.Our team works hard to ensure that all our guests have a comfortable and enjoyable visit, and your feedback encourages us to keep up the good work. If you ever have any comments or suggestions in the future, please don't hesitate to share them with us. We're always looking for ways to enhance our guests' experience.Once again, thank you for choosing White Horse Lodge, and we hope to have the pleasure of hosting you again in the future. If you have any questions or need assistance with future reservations, please feel free to reach out. We're here to help.

8/10 - 좋아요

Eugenia 님, Claremore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little outdated but rooms were clean and the beds were wonderful.
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Eugenia, Thank you for taking the time to provide feedback on your recent stay with us. We greatly appreciate your input, and we're pleased to hear that you found our rooms clean and our beds comfortable during your visit.We understand that our property may have a more traditional charm, and we're continuously working on improvements to enhance our guests' experience. Your feedback is invaluable in this regard, and we'll certainly take your comments into consideration as we plan for future updates.It's wonderful to know that you enjoyed a restful night's sleep with us, and we hope this allowed you to fully enjoy your time in our area.Thank you again for choosing to stay with us. If you find yourself in the area in the future, we'd be delighted to welcome you back and provide you with an even better experience.

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We just needed a place to sleep, but found our room and bed very comfortable and nicely decorated. We appreciated the dining area, having a refrigerator to use, as well as microwave and hot coffee in the morning.
2023년 10월에 2박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Linda, Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found your room comfortable and tastefully decorated during your recent visit.It's wonderful to know that you appreciated the dining area, the convenience of having a refrigerator, microwave, and hot coffee in the morning. We strive to provide our guests with all the amenities they need to make their stay as comfortable as possible.Should your travels bring you back to our area, we'd be thrilled to welcome you once again. Until then, safe travels and warm regards!

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably my most favorite please we have stayed this trip.
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Katherine, Wow, thank you for your kind words! We're truly honored to be considered your favorite place during your trip. Your happiness and comfort mean the world to us.Should your travels ever lead you back to our area, we'll be here with open arms, ready to provide you with another memorable stay. Until then, safe travels and warm regards!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vermont foliage trip
Mostly secluded lodge near small town. Few places to eat in town. Many closed a few days during the week. Clean grounds and facility. Rarely saw staff but pleasant when around. Room was very small with king bed. No dresser or shelves to put clothes. We did pass by some larger rooms with multiple beds. Not much to do at the lodge. Overall not a nice quiet centrally located place to stay if you're going hiking or going on scenic drives.
2023년 10월에 3박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi, Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your insights, as they help us improve and enhance the experience we offer to our guests.We're pleased to hear that you found our lodge grounds and facilities clean and our staff pleasant. However, we're sorry to learn that the room size and lack of storage options were not to your satisfaction. We understand how important it is to have ample space and conveniences while traveling.While our lodge is designed to offer a more secluded and serene experience, we understand that guests sometimes prefer a livelier atmosphere with more activities. We appreciate your feedback, and we'll consider how we can better cater to the preferences of all our guests in the future.We hope you enjoyed your hiking and scenic drives in the area, and we'd be grateful for another opportunity to host you in the future. Please don't hesitate to reach out if you decide to return to this beautiful part of Vermont.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Wonderful stay! Quiet and beautiful hotel close to lots of great putdoor activities
2023년 9월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Michael, Thank you so much for choosing to stay with us at White Horse Lodge! We're delighted to hear that you had a wonderful stay and enjoyed the tranquility and beauty of our hotel. Our location does indeed offer easy access to numerous outdoor activities, and we're thrilled you were able to explore the area.Should your adventures ever bring you back to this picturesque corner of Vermont, we'd be honored to welcome you once again. Until then, safe travels and warm regards!

10/10 - 훌륭해요

Sarvamitra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay
2023년 10월에 2박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Sarvamitra, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great stay at our hotel. Providing our guests with a positive and memorable experience is our top priority, and we're delighted that we could meet your expectations.If you ever find yourself back in our area, we would be absolutely delighted to host you again. Your comfort and satisfaction mean a lot to us, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Melanie A.

가족 여행
Nice place to stay in rural VT
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 12일
Hi Melanie, Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be a nice place to stay in rural Vermont. Our team strives to provide a comfortable and enjoyable experience for all our guests.If you have any suggestions or specific comments on how we can make your next stay even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Brooks John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 6일
Hi Brooks, Thank you for your kind words! We're thrilled to hear that you had an excellent stay at our lodge. Providing a comfortable and enjoyable experience for our guests is our top priority, and your feedback motivates us to maintain our high standards.If you have any specific comments or suggestions you'd like to share about your stay, please don't hesitate to reach out. Your insights are greatly appreciated.We hope to welcome you back in the future for another exceptional visit. Safe travels, and warm regards from our team!

8/10 - 좋아요

Dean

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: MB 님, 2023년 10월 6일
Hi Dean, Thank you for taking the time to leave us a 8-star rating! We're delighted to hear that you enjoyed your stay at White Horse Lodge. Your positive feedback means a lot to us, and we're here to ensure that every visit is a great one.If you ever decide to share more about your experience with us, we'd love to hear your thoughts. And of course, if your travels bring you back to the area, we'd be thrilled to welcome you again.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quiet
2023년 10월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 6일
Hi Jamie, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our lodge to be very clean and quiet during your stay. Maintaining a peaceful and pristine environment for our guests is of utmost importance to us.If you have any suggestions or additional comments about your stay that you'd like to share, please feel free to reach out. Your input is valuable to us as we continuously strive to provide the best possible experience for our guests.We hope to have the pleasure of hosting you again in the future. Safe travels, and warm regards from all of us at White Horse Lodge

4/10 - 별로예요

Megan

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Total disappointment
Basic is sort of a stretch. The room was tiny, and the television didn't even work, though there was an old satellite box on top of it. The bathroom was an absolute joke, and was about what you can find in most RVs. At 5'3" I felt tall, so good luck to any taller women of fully grown men wanting to use it. With all of the other options in the area, we do not plan on returning.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 1일
HI Megan, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement.We understand that you found the room size to be smaller than expected, and we do offer a range of room sizes to accommodate different preferences. We're sorry to hear about the issue with the television and any inconvenience it may have caused. Our maintenance team will investigate this immediately to ensure such issues are rectified for future guests. We wish that you would have let us know during your stay so that we could have tried to address it. Regarding the bathroom size, we do acknowledge that some of our rooms may have more compact bathrooms to maximize space within our building. However, we do have larger room options available that may be more suitable for those who desire more space.We truly appreciate your feedback and will use it to improve our offerings. We understand that you have many choices when it comes to accommodations in the area, and we regret that we did not meet your expectations on this occasion. Once again, thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Marcella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely property !!!
2023년 9월에 1박 숙박함
답변 제공: MB 님, 2023년 10월 6일
Hi Marcella, Thank you so much for your kind words and for choosing to stay at our property! We're thrilled to hear that you found our property lovely during your visit.Your feedback is greatly appreciated, and it inspires us to continue providing exceptional experiences to all our guests. If you have any specific aspects of your stay that you particularly enjoyed or any suggestions for how we can make your next visit even better, please don't hesitate to share.We look forward to welcoming you back in the future for another lovely stay. Until then, safe travels!