Kay, we're sorry to hear you had an experience that would warrant leaving a review like this one. When you arrived, we told you that we weren't sure whether the kitchen was serving that evening; like many folks in the service industry post-COVID, we were unexpectedly short-staffed that evening. While you were in your room, we learned from the chef that we would not be opening the kitchen for the evening due to staffing limitations. You sat down, ordered the beer, and then our bartender told you we were unable to open the kitchen. We apologized, offered to make alternative dinner recommendations or reservations for you; you pushed your beer back at the bartender angrily and stormed out without paying. Yes, we told you, with joy and pride (not admission of anything, to be sure), that we purchased the inn about a year ago. We're extremely proud of our staff and all their hard work. And we definitely know how to run a lodging business: please see so many great reviews we've received from guests in recent months! As to soap, your review hastens to mention that we had just installed new brackets in the showers, but declines to mention that we had left multiple shampoos, soaps, lotions, and otherwise in the bathroom for you. Without saying anything more direct, we met you in person and we imagine that you've had a pretty rough go. We see that you're taking it out on us here, but we firmly support our staff and their hard work. Wouldn't it be better to celebrate running a mountain marathon successfully than taking down a small business like ours over an absence of bar snacks? We'd be glad to have you join us again for a stay the next time you're in town; we'll do our absolute best to ensure that we have enough staff that evening to serve you bar snacks, The new soap dispensers have been installed in the showers, so you won't need to worry about that. We wish you many more successful marathons to come and an easy stay the next time you're in the Carrabassett Valley.

Thank you so much for the review, Kimberly! We are glad you enjoyed your stay and we look forward to hosting you again in the future.

Thank you for taking the time to rate us, Donna! We hope you enjoyed your stay and we look forward to hosting you again.

Thank you for taking the time to rate us, Jody! We certainly hope you enjoyed your stay and we look forward to hosting you again.

Thank you so much for the review, Jasmine! We'll take note of your feedback and we look forward to hosting you again in the future.

Thank you so much for the review, Renee! We are glad you enjoyed your stay and we look forward to hosting you again in the future.

Thank you so much for the review, Maia! We are glad you enjoyed your stay and we look forward to hosting you again in the future.

Thank you so much for the review, Albin! We are glad you enjoyed your stay and we look forward to hosting you again in the future.

Thank you so much for the review, Marilyne! We are glad you enjoyed your stay and we look forward to hosting you again in the future.

Thank you so much for the review, Daniel! We hope you enjoyed your stay and we look forward to hosting you again in the future.

Hi Hana, we're so glad you enjoyed your stay and we hope to host you again soon. Thank you for taking the time to leave a review.

Thank you so much for the review, Magen! We're so pleased you enjoyed your stay and we look forward to hosting you again in the future.

Thank you so much for the review, John! We are glad you enjoyed your stay and we look forward to hosting you again in the future.

Patricia, thank you for staying with us recently and taking the time to leave a review. Many of our guests are seeking a tranquil opportunity to recharge, which is why we offer yoga classes, healing arts treatments, and a sauna and jacuzzi on site, but do not have TVs or other similar amenities in any of our rooms. As one of the few lodging options in the area, we truly appreciate your feedback and hope for the opportunity to host you again in the future.

Hi Raphael, we're so glad you enjoyed your stay and we hope to host you again soon. Thank you for taking the time to leave a review.

David, we're glad you enjoyed our new jacuzzi and sauna, although we're sorry about the hot water. A fuse in our boiler blew during your stay and our plumber arrived about 12 hours later. We're sorry for the inconvenience. We didn't realize your room was without a trash can; if you had told us, we would have gladly gotten one for you (I imagine it was cleaned between stays and ended up in another room). We hope to host you again in the future.

Thank you so much for your note here, Sarah! We look forward to hosting you again in the future!

Colin, this is untrue. We did not cancel on you. You called to cancel your booking on your scheduled date of arrival and asked for a full refund or rescheduling. We declined your request and referred you to the cancellation policy. We offered to let you know if someone booked the same room, in which case we would refund you (which was in excess of our obligations under the cancellation policy.) No one booked the room, so we did not provide any refund. In the future, we encourage you to purchase travel insurance, which Expedia offers, to avoid similar situations.

Thank you so much for the review, James! We're so pleased you enjoyed your stay and we look forward to hosting you again in the future.

Thank you so much for the review, Natalie! We're so glad to hear you enjoyed your stay and we look forward to hosting you again in the future.

Stephen, We're so glad you enjoyed your stay and we hope to host you again soon. Thank you for taking the time to leave a review.

Thank you so much for the review, Cindy! We're so pleased you enjoyed your stay and we look forward to hosting you again in the future.

Goodness, Thomas, thank you so much for this lovely review! We're so glad that you enjoyed your stay. We've put a lot of blood, sweat, and tears into the property in these last six months since we purchased the property, so it feels great to hear that our hard work is noticed by our guests. We look forward to hosting you again next time!

We're so glad you enjoyed your stay: thank you for the feedback! We hope to host you again in the future.

We're so glad that you enjoyed your stay! We look forward to seeing you again.

Thank you so much, Paige! We'd so glad that you enjoyed your stay and we hope to welcome you back in the future!

Thanks so much for the great feedback, Zane! It was wonderful to meet you both and we look forward to seeing you in Maine again!

Thank you so much for the message, Fabian! We're so glad you enjoyed your stay and we can't wait to welcome you back again. Since your stay, the room where you stayed has been renovated and the mattress has been replaced, so we can assure you a great night of sleep the next time you join us. Thank you again for supporting us and our small business!

Randall, thank you for your feedback. We're sorry to hear that you found the bed creaky; all the beds are brand new. We only wish you had told us so we either could have repaired the issue or moved you to a different room while we looked into it. When you arrived, I remember Matt telling you the same: we wish you had taken us up on the offer. We're also curious about the heater being challenging: each of our rooms has a brand new mini-split heat pump to allow guests to choose between heating and air conditioning. We wish you would have told us so we could have provided guidance in using the remote. And we're sorry to hear about your concerns with our breakfast offerings: we did notice that you joined us after the continental breakfast service had closed for the morning at 9:00 a.m., so perhaps you missed the breakfast earlier in the morning? Either way, we're sorry to hear you didn't enjoy your stay and we hope to welcome you back in the future. While restaurants in the area don't stay open late on Sunday (as in many locations), we're proud to call the Carrabassett Valley home and we hope other visitors will join us in this magical corner of Maine, too.

Thank you for your honest feedback: we only wish you had shared it with us directly so we might have had an opportunity to make some changes to suit you. We're not certain how our newly renovated guest rooms look like college dormitories (with crystal chandeliers and Persian carpets in every room), but we'll take that feedback under advisement. We have intentionally omitted televisions from all of our guest rooms to create a more spacious, peaceful atmosphere for everyone. If other amenities were lacking, we would love to know which ones: all rooms contain customary soaps and toiletries, new hairdryers, and new furniture. For the purposes of environmental stewardship, we have not provided in-room coffee makers, but fresh coffee and tea is available in the Lounge around the clock with mugs and disposable cups alike. In our renovations, it became clear that, in order to expand the footprint of the existing bathroom from its historic small footprint, we needed to remove closets from two rooms on each floor. In each of those rooms (it sounds like yours), we installed a a wrought iron rack built for hanging clothing on our hangers, stacking shoes, and shelving for other clothing in lieu of a traditional closet. If your bed was squeaky, we would have been glad to find the source of the issue or, if it wasn't resolved, to move you to a different room.We're sorry again to hear about your experience and, in the future, we encourage you to bring those issues to your hotelier so we may be of assistance.

Zhirong, we're shocked by the content of this message. You're omitting an important detail: just hours before your arrival, you tried to cancel all but one night of your week-long stay. We referred you to our cancellation policy and indicated that the full refund you demanded was not possible. Shouting and cursing, both by phone and then in person, you told off various members of our staff. We told you in calm voices, despite your outbursts, that the cancellation policy is applicable to all guests: that's the point of a cancellation policy. You arrived angry and continued to be so for the duration of your stay. I won't respond to the specific baseless claims you're making here, but I will say this: we certainly, 100%, without question, did not discriminate against you racially. We checked you into your room on arrival; I don't know what you mean when you say that we wouldn't let you use your hotel room. Your son, with whom you traveled for a golf tournament, apologized various times to our staff about your egregious behavior. The fact that you're suggesting that our equal application of our cancellation policy to you, just as we would with any other guest, constitutes racial discrimination, is a real shock. It's manipulative and unnerving, making a suggestion like this in a public forum. Please refer to cancellation policies in advance the next time you make a booking and try to cancel it.

Anthony, we hope to offer you another stay in the near future. The inn is under new ownership as of May 5 and will be reopening after renovations in mid-June 2022. We hope to see you again!

Thank you for taking the time to share your experience with us, Katrina. We do agree that the property is beautiful! I am disappointed to hear that the floors in your room did not meet your standards. I will take a look at your room and see what we can do to make sure we do not disappoint others. Your feedback is very useful to us! We hope to welcome you again someday.

We are thrilled to hear you enjoyed your stay with us, Judy! Thanks so much for sharing. We hope the rest of your trip was just as awesome and we look forward to welcoming you on your next ski vacation.