숙박 시설 정면 - 저녁/밤

힐튼 가든 인 캔자스 시티 여행 후기

3 out of 5
힐튼 가든 인 캔자스 시티
520 Minnesota Ave, Kansas City, KS

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 999개 이용 후기 중 345개" "
평점 8 - 좋아요. 999개 이용 후기 중 333개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 167개" "
평점 4 - 별로예요. 999개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 57개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

PATRICK

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Floors were very dirty in the room especially under the bed (wrappers, bottle caps, dirt etc) 10 dollar breakfast buffet is expensive given the room was almost 200 a night. Water pressure in shower was okay but not great. Tv remote would barely change channels and buttons were not functional probably because it was a universal remote but still annoying. Sheets did at least appear clean and bed was comfortable. It worked for my business trip I was on but over all for the price they need to do better.
2024년 3월에 1박 숙박함
답변 제공: Owner 님, 2024년 3월 22일
Patrick, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 2월 27일
Mary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The staff was friendly, the room was clean and stocked
2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 2월 26일
Tracy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 - 좋아요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 2월 15일
Kathy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was fine just in the shower to bathe there was hair and the toilet was scratchy
2024년 2월에 1박 숙박함
답변 제공: Owner 님, 2024년 2월 12일
Sandra, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 - 훌륭해요

Ariana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 29일
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 - 훌륭해요

Griselle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 23일
Griselle, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Suarlin

2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 29일
Suarlin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Steffanie

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our room had a sewer smell but I think because the city smelled like sewer. The smell went away after awhile
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 3일
Steffanie, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 - 훌륭해요

Haley

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 27일
Haley, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

Tracy

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The room's deadbolt did not work and additional door latch was missing entirely. Felt very unsafe. We booked specifically for the pool and it was out of order. The carpet was dirty and damaged in the room. There was no shower curtain at all. Water damage and rust on bathroom.ceiling. The beds were quite loud and had metallic creaking every time we moved. The tv remote also did not work. Would not recommend.
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 18일
Thank you for taking the time to share your feedback about your recent stay, Tracy. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 - 훌륭해요

Lisa

답변 제공: Owner 님, 2024년 1월 25일
Lisa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Lisa

답변 제공: Owner 님, 2024년 1월 25일
Lisa, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful place
Great location and friendly staff.
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 15일
Kathy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 14일
Guillermo, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

autumn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Owner 님, 2023년 11월 23일
Thank you for taking the time to review us, Autumn. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 - 괜찮아요

Ashlene

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great check in. Bar and food is nice, but not excellent. Room was clean.
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 20일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

2/10 - 너무 별로예요

Mixar

2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 20일
Thank you for taking the time to review us, Mixar. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 - 너무 별로예요

Sophie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we were unable to check in. random people who didn’t even work there had us knock on doors (they printed key cards that accessed every room) to find open rooms. huge security breach to let random people behind the desk and in the computer. i’ll b escalating this issue as well bc that was completely unacceptable. i was late for my event it was brutal
2023년 10월에 2박 숙박함
답변 제공: Owner 님, 2023년 10월 26일
Thank you for taking the time to share your feedback with us about your recent stay, Sophie. We do our very best to ensure our hotel provides a safe, secure, and worry-free environment. We are going to investigate the issue and adopt whatever measures we can to ensure this does not happen again. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. Thank you again for sharing your feedback and we hope to have the opportunity to welcome you back once again.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Pool customer service. Understaffed. Restaurant closed. Pool was green and not blue so kids did not want to swim. Not so nice neighborhood.
2023년 10월에 2박 숙박함
답변 제공: Owner 님, 2023년 10월 24일
Thank you for taking the time to review us. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 10월 23일
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Danny ismael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bueno
2023년 10월에 3박 숙박함
답변 제공: Owner 님, 2023년 10월 18일
Danny, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location with Lyft access to the city
2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 10월 16일
Elizabeth, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 - 훌륭해요

Helen

2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 10월 30일
Helen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Helen

2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 10월 30일
Helen, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Melissa

2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 10월 11일
Melissa, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 - 너무 별로예요

Dominique

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have been staying at hotels for over 20 years and this was by far 1 of the worst hotels I actually STAYED in. Most hotels like this, I leave. We stayed from Sept 30- Oct 2nd and I still have a crook in my back from sleeping on those bricks of mattresses. The mattresses are so hard it’s almost as if they put a 1 inch memory foam mattress protector over a box spring to call it a mattress. The chair in the room had no cushion in the seats whats so ever. The only thing in my room that had cushion was the desk chair and ottoman. The hotel didn’t have any air fresheners in the hallway so I could smell the “service dogs” on my floor as soon as I came off the elevator. Upon walking into our room, the bathroom smelled like mold and feces. There is no exhaust in the bathroom. It smelled like someone took a poop and had just left. We clean the bathroom ourselves and sprayed air freshener and disinfectant. After a day, we realized it was something from the drains because the smell came back and we hadn’t defecated in there yet. The pillows on the bed was 3 different sizes and there was no pen and paper if needed to write anything down. Apparently they took that away for Covid, it is 2023 please put it back. Lastly, they have the audacity to charge people for breakfast. I would expect this from an up and coming hotel, branch. The HILTON? I had higher expectations, I have never stayed at a Hilton except embassy suites. The experiences were not the same. Either way, never again!
2023년 9월에 2박 숙박함
답변 제공: Owner 님, 2023년 10월 9일
Thank you for taking the time to share your feedback about your recent stay, Dominique. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

6/10 - 괜찮아요

Stephanie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 10월 4일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

2/10 - 너무 별로예요

Chloe

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the worst hotel experience. Got here room wasn’t ready then was sent to room that did not have a working door…. Charged my credit card multiple times worst hotel experience ever
답변 제공: Owner 님, 2023년 10월 3일
Thank you for taking the time to review us, Chloe. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

2/10 - 너무 별로예요

Donald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Owner 님, 2023년 9월 28일
Thank you for taking the time to review us, Donald. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Elmer

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 9월에 1박 숙박함
답변 제공: Owner 님, 2023년 9월 25일
Elmer, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 - 좋아요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Owner 님, 2023년 9월 25일
Gail, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 - 좋아요

Ge 님, Maplewood

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very thing just ok
2023년 9월에 2박 숙박함
답변 제공: Owner 님, 2023년 9월 20일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 - 좋아요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Owner 님, 2023년 9월 20일
Ana, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Owner 님, 2023년 9월 4일
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Katelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about our stay was great! The only thing that went wrong was we had our fire alarm in our room go off twice without any reason, but the manager comped our breakfast for the inconvenience (even though it really wasn’t even a big inconvenience). The property was clean, the staff was nice and accommodating, the room had everything we needed, etc. 5 stars!
2023년 8월에 1박 숙박함
답변 제공: Owner 님, 2023년 8월 29일
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

4/10 - 별로예요

Stephanie

2023년 8월에 2박 숙박함
답변 제공: Owner 님, 2023년 9월 18일
Thank you for taking the time to review us, Stephanie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Francesca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Owner 님, 2023년 8월 28일
Francesca, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Patricia

2023년 8월에 1박 숙박함
답변 제공: Owner 님, 2023년 8월 23일
Patricia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Morgan

2023년 8월에 1박 숙박함
답변 제공: Owner 님, 2023년 9월 11일
Morgan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Katelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very spacious rooms and comfy beds
2023년 8월에 1박 숙박함
답변 제공: Owner 님, 2023년 8월 21일
Katelyn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Hannah

2023년 8월에 1박 숙박함
답변 제공: Owner 님, 2023년 8월 26일
Hannah, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

MICHELE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
Staff was very friendly and room was clean, comfortable and welcoming. I felt very secure and enjoyed my one night stay. Thank you!
2023년 7월에 1박 숙박함
답변 제공: Owner 님, 2023년 7월 31일
Michele, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 - 좋아요

Henry 님, Alta Loma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nationwide, Hilton Garden Inn is one of our favorite chains. As the the hotel in Kansas City, KS; I was rather shocked and disappointed that they have absolutely no computer room or other facility - a real negative. In general, even though a fully vaccinated believer in COVID prevention, I also feel that with the pandemic OFFICIALLY over, Hilton can reinstate routine housekeeping. We honestly believe that the current policy has little to do with customer safety, but instead has almost everything to do with your "bottom line."
2023년 7월에 4박 숙박함
답변 제공: Owner 님, 2023년 7월 20일
Henry, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 - 좋아요

Sherri

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean and comfortable. Small cold pool, sign saus pool and spa. There is no spa. Very limited staff, bartender walked out during dinner service and it was too late to leave and go elsewhere.
답변 제공: Owner 님, 2023년 7월 18일
Sherri, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 - 너무 별로예요

Oscar III

출장 여행
2023년 6월에 2박 숙박함
답변 제공: Owner 님, 2023년 7월 5일
Thank you for taking the time to review us, Oscar. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was welcoming and wonderful, especially “Neci” for our daily dining experiences.
2023년 6월에 6박 숙박함
답변 제공: Owner 님, 2023년 6월 30일
Wendy, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

4/10 - 별로예요

Chad

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Owner 님, 2023년 6월 29일
Thank you for taking the time to review us, Chad. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 - 별로예요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Waited about an hour to check in-room wasn’t available until 4
2023년 6월에 1박 숙박함
답변 제공: Owner 님, 2023년 6월 28일
Thank you for taking the time to review us, Angela. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 직원 및 서비스
Called the day of to say my plans had changed and would not be checking in. Was to pay at site so did not prepay but was still charged full price for the room.
2023년 6월에 1박 숙박함
답변 제공: Owner 님, 2023년 6월 28일
Thank you for taking the time post about your experience, Jennifer. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to anyone on our team. Thank you.