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비보 리빙 뉴 브라운펠스 노스 여행 후기

2.5 out of 5
비보 리빙 뉴 브라운펠스 노스
1533 Ih-35 North, New Braunfels, TX

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 539개 이용 후기 중 129개" "
평점 8 - 좋아요. 539개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 539개 이용 후기 중 123개" "
평점 4 - 별로예요. 539개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 539개 이용 후기 중 61개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Debra 님, Tye

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

Cruz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and modern
2021년 11월에 1박 숙박함
답변 제공: Mike 님, 2021년 11월 16일
Awesome! Thank you for your feedback. Hoping to serve you again.

10/10 - 훌륭해요

Erick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

8/10 - 좋아요

Michele

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: Mike 님, 2021년 11월 8일
Thank you for your business, and your feedback. We hope to serve you again.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Fair
Breakfast bar was empty when we went to breakfast at 8:00 am. Only a small amount of cereal. No waffle mix and no coffee. Juice machine was out of order. No fruit. Ice machine on our floor was out of order also.
2021년 8월에 1박 숙박함
답변 제공: Lisa 님, 2021년 9월 11일
We would like to sincerely apologize for the inconvenience that we may have caused you during your stay with us. We realize that our services were not up to the mark and we could have done better.

8/10 - 좋아요

paula

2021년 7월에 1박 숙박함
답변 제공: Lisa 님, 2021년 9월 16일
We apologize for any issue's you may have had during your stay.

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The tub had mold around the sides The tile in the bathroom was cracked The wash basin was cracked The door did not fit properly-could see through the crack in the door No Kleenex was found in the room The hall from the pool to the elevator was constantly wet
2021년 7월에 1박 숙박함
답변 제공: Lisa 님, 2021년 9월 11일
we would like to apologize for the inconvenience during your stay with us. We could have done better.

8/10 - 좋아요

Brenda

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The rooms AC wouldn't cool the room. The shower had mold and hair in it. For 3 people staying in the room we were only provided 2 bath towels. My family were unable to swim in the pool,a group were drinking,playing loud music and throwing a Frisbee around.
2021년 7월에 2박 숙박함
답변 제공: Lisa 님, 2021년 9월 11일
We do apologize for the trouble you had during your stay with us. We could have done better at serving you.

10/10 - 훌륭해요

rosario

2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It’s close to the river
2021년 7월에 1박 숙박함
답변 제공: Lisa 님, 2021년 9월 11일
Thank you for staying with us and hope to see you again soon.

4/10 - 별로예요

Jennifer

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

4/10 - 별로예요

Lindsey

별로예요: 객실의 편안함
Disappointing stay
Room was clean overall, though a stain on the comforter. Common areas had not been vacuumed in a while. Doors to rooms are loose and make a lot of noise when opened and closed. Bed was very uncomfortable and AC unit did not cool the room well. Lots of noise from the highway and hallway.
2021년 7월에 1박 숙박함
답변 제공: Lisa 님, 2021년 9월 11일
We would like to apologize to you for the inconvenience that we may have caused during your stay with us. We could have done better in serving you.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The lady who checked us in wasn’t to friendly.
2021년 7월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a nice hotel. Looks way better in pictures. I would not recommend this hotel.
2021년 6월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is a rip off. 700 bucks for two days. Staff, service, cleanliness is all awful. Never again!!
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient to Gruene Hall.
2021년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This really needs some help, pictures are so deceiving. The walls are so thin, hallways are hot and rooms had a musty smell. I personally DO NOT recommend this place.
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room they gave us, the door was unlocked and no key was needed to enter. The room was by a rear entry, that was propped open by a rock. The 2nd room had electrical issues and the a/c was not working. The 3rd room only had one king bed and i paid for two queens. The 4th room, which we ended up staying in, was hot upon entry and tool a while to cool down. It did finally cool down enough to want a blanket, which the room did not have. There was a top sheet and thin decorative throw. The shower did not have a curtain. At check out at 9 AM, there was no staff available for the grab and go breakfast, which was the only option as they did not have their breakfast area setup. I would not recommend this place to anyone.
2021년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2021년 6월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes yyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
2021년 5월에 1박 숙박함

8/10 - 좋아요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was pleasant, lot of noise from highway but to be expected, I guess, as on feeder road of an interstate highway.
2021년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to place.
2021년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

Temeka

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shut it down!
The refrigerator was broken, asked for another one, that one too was broken/leaking. The table had a broken leg but you could tell someone tried to piece it back together as if it wasn't. The chair that goes to the table was also broken and wouldn't sit upright. The pillows were filthy, had to get those changed out. The sink was dirty, even the Kleenex box was filthy with brown stains on it. The towels were dirty with red stains all over them. No iron. It was ridiculous!! Spoke with the manager the next day and she stated she knew about the table but wondered where they get the extra fridge from...insane. She also stated that was a last minute room and they had some type of leak and other issues. My question is why would you rent that room out? This ruined my son's birthday. The next day we were out of there. This was a last minute booking and all the hotels in my price range were completely booked. This Quality Inn makes all the Quality Inns look bad.
Table
Kleenex box
Towel
The replacement
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility was in poor condition. Water not running through the faucets. Pick any of the other neighboring hotels, NOT this one
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

Aurelio

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad we experience.
The bathtub was not good at all. Mildewy arround it and the handle was off the wall. We had a sleep couch with dirty stain sheets. We requested towels and they were dirty as well.
2021년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the biggest waste of money. The sheets and blankets were dirty. The beds were made but all had nastiness on them. Not just old washed stains. It looked like fresh maybe food stains? Hopefully not feces. Pubic hairs in the bath tub. Pillows and pillow cases had stains on them as well. No continental breakfast like advertised. The pool and hot tub were open. But the hot tub didn’t work. There were soda machines on each floor. None of them worked. They took your money but didn’t dispense drinks. It was horrible.
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

SYLVIA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ad experience
The room was not clean when it was giving to us , sheets were stained dirty , supposedly it was a non-smoking room the odor in the room was bad like cigarette, we had a whirlpool in the room not nice at all, we were told breakfast was served from 6 to 9 , went early for breakfast nothing was served
2021년 3월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2021년 3월 15일
We do apologize for any issue's you may have had with your stay.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스
The room was barely cleaned and the bathroom was falling apart and appeared to be molding. There was also a yellow toenail (yes someone else’s) laying on the carpet by the bed. Overall wouldn’t recommend, we stayed there because there was no power or water in Austin and it was the only hotel available.
2021년 2월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2021년 3월 15일
We apologize for any issue's during your stay.

2/10 - 너무 별로예요

Kenneth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this place. No breafast or usable pool.
We booked a place for the pool and free breakfast, the pool had a sign on the door that read closed and we were told they didn't serve breakfast, although they advertise free breakfast buffet, also had a hot tub that was out of order as well as the ice and soda machine located on the floor our room was on, so we decided to not stay there.
2021년 1월에 1박 숙박함
답변 제공: Lisa D 님, 2021년 1월 18일
We do apologize for any issues you had during your stay. There are 2 other ice machine's and soda machine's on each floor. Breakfast is out due to Covid and should be backup in March.

8/10 - 좋아요

Beatriz 님, El paso

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA
2020년 12월에 2박 숙박함
답변 제공: Lisa D 님, 2021년 1월 4일
Thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a big room. The location is convenient. There is a turn down device after your ✔️ in.
2020년 12월에 1박 숙박함
답변 제공: Lisa D 님, 2020년 12월 28일
Thank you for your kind comments.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star stay!
Excellent hotel for the price! Room was very clean and beds were comfortable. Staff was very friendly and accommodating. Very happy and satisfied wirh our stay here. We will be staying at this hotel from now on as we make monthly trips to San Antonio from Missouri.
2020년 12월에 1박 숙박함
답변 제공: Lisa D 님, 2020년 12월 28일
Thank you for your kind words and can't wait to see you again soon.

6/10 - 괜찮아요

Jonathan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ask first...
Everything was great up until checkout. I chose the pay at hotel option so I could pay in cash but the girl at the counter ran my card without even asking... Ruined most of my day. Other than that, not bad at all...
2020년 12월에 2박 숙박함
답변 제공: Lisa D 님, 2020년 12월 16일
We would like to apologize for the inconvenience you may have experienced during your stay with us and hope you give us another chance.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2020년 12월 16일
Thank you

2/10 - 너무 별로예요

Adrian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to Dumpster Dive for Belongings Left in Room
Upon checking out I forgot a nitric oxide booster I use for working out and to help regulate my high blood pressure. I called the hotel and spoke to an employee who said she would contact the GM and call me back. When she called me back she stated the GM told her the items had been thrown in the trash and it was policy anything with out a prescription label and/or open was to be thrown away. I explained there were three canisters. One was open and two were not, and all were in the original shipping box. The employee who I spoke to apologized multiple times and stated the GM said I was welcome to attempt to find the items in their dumpster. I pulled multiple bags of trash out and did indeed find the original box the items were shipped in. The open canister was in it and the two unopened were missing. I walked into the hotel to speak with the employee who I had spoke with over the phone. She then called the housekeeper on staff that morning. After about 10 minutes it was discovered the GM had discarded the box and taken the unopened canisters home with her. The employee then called the GM back and asked her to bring them back. The employee stated she worked at another hotel and at that location it was policy to keep anything left behind for 30 days. She apologized multiple times for my belongings being taken. This was very unprofessional for a person in a managerial position.
2020년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2020년 12월 3일
We apologize for any issues you may have had.

8/10 - 좋아요

Andres

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2020년 12월 16일
Thank you

8/10 - 좋아요

Javier J.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함
답변 제공: Lisa D 님, 2020년 12월 16일
Thank you

2/10 - 너무 별로예요

ADRIAN

별로예요: 청결 상태, 직원 및 서비스
2020년 11월에 1박 숙박함
답변 제공: Lisa D 님, 2020년 12월 16일
Sorry for any issue's you may have had.

2/10 - 너무 별로예요

Adrian

2020년 11월에 1박 숙박함
답변 제공: Lisa D 님, 2020년 12월 16일
Sorry for any issue's you may have had.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy stay
Our stay was nice and comfortable. Bed was big and comfy. Room was huge and clean. Smelled like they just remodeled it. The front staff (2 different ladies assisted me for check in and check out) didn’t wear masks which was concerning.
2020년 11월에 1박 숙박함
답변 제공: Lisa D 님, 2020년 12월 16일
Thank you for your kind words and hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Good Stay for a Fair Price
The Hotel stay was good, it could have been cleaner in areas such as the Luggage carts and the bathroom. Most hotel staff was friendly with the exception of the Morning Desk staff. They were rude
2020년 9월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2020년 9월 29일
We do apologize for any inconvenience you may have experience during your stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
they did not have the breakfast bar open nor the pool. Wish they would've said that in the website
2020년 9월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2020년 9월 29일
We do apologize for any trouble during your stay.