정원 전망, 점심 식사, 저녁 식사 및 브런치 제공
예약 가능 여부 확인

메트로 레지던스 호텔 여행 후기

3 out of 5
메트로 레지던스 호텔
9, Ruelle Casimir, Charrier, Cap-Haitien

이용 후기

6.8
평점 10 - 훌륭해요. 32개 이용 후기 중 7개" "
평점 8 - 좋아요. 32개 이용 후기 중 10개" "
평점 6 - 괜찮아요. 32개 이용 후기 중 4개" "
평점 4 - 별로예요. 32개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 32개 이용 후기 중 3개" "

7.4/10

청결 상태

7.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Amiel

2023년 11월에 1박 숙박함

4/10 - 별로예요

Bessie Anastha

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
2023년 11월에 2박 숙박함
답변 제공: A. Angrand 님, 2023년 11월 13일
Thank you for Staying with us. We are very sorry that your stay weren’t as expected. We apologize and promise to do better for your next stay. Again thank you for choosing Métro Residences Hotel.

6/10 - 괜찮아요

geraldine

좋아요: 직원 및 서비스
A diamond chip in the rough
This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
2021년 7월에 8박 숙박함
답변 제공: A.Angrand. 님, 2021년 8월 5일
Thank you for your support. We wish to see you soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2021년 6월에 1박 숙박함
답변 제공: A. Angrand 님, 2021년 7월 8일
We try very hard. Thank you for staying with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
2021년 3월에 3박 숙박함
답변 제공: A. A. 님, 2021년 6월 3일
Thank you, we are glad you enjoyed your stay with us, we hope to see you soon.

8/10 - 좋아요

RINS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: John 님, 2021년 4월 16일
Thank you for staying with us. Customers like you make us try harder. Thank you.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 편의 시설/서비스
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
2020년 1월에 4박 숙박함

2/10 - 너무 별로예요

Wilguens

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
2019년 8월에 10박 숙박함
답변 제공: Guest Services. 님, 2019년 10월 9일
Thank you for choosing Metro Residences Hotel. The hotel has limited inside parking and plenty of street parking. Sorry about the inconveniences. We hope to see you soon.

8/10 - 좋아요

실제 이용하신 고객

2019년 1월에 5박 숙박함

10/10 - 훌륭해요

Miliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bonne expérience!
Staff super gentil et respectueux! Malgré un problème au niveau de la réservation le personnel a été très gentil et a résolu le problème rapidement. Les chambres sont spacieuses et propres!
2018년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2018년 12월에 3박 숙박함

8/10 - 좋아요

Wesner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Haiti 18 Nov 18
The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.
2018년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel,it’s fantastic, everybody should go there
2018년 10월에 2박 숙박함

10/10 - 훌륭해요

Marlange

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Allonce 님, 2018년 8월 24일
Tank you for choosing Metro Residences. We hope to see you soon.

6/10 - 괜찮아요

sorina 님, hamilton ont canada

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
overcharged by expedia false advertising not to book again here or through expidoa
2018년 6월에 15박 숙박함
답변 제공: A Angrand 님, 2018년 8월 6일
We are very sorry you felt that way. Contact Expedia, they will take the time to review your booking and explain everything to you. We jus want our customers to be happy when they visit Cap Haitien. Your next visit, the last night is on us and your room will be upgraded. Thank you for choosing Metro Residences Hotel in Cap Haitien.

4/10 - 별로예요

Cesar 님, Florida

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the three receptionist was so awful I believe she needs to receive a courtesy class to work to any decent hotel in the area. I spent 10 days without watching any news because the TV is not working at all. The hotel can’t not provide me with a bottle of water besides the first day, the receptionist greeted me with one bottle of water. They told me that the hotel will charge me with a $20 fee if I have a guest slept with me in my room with two beds. Quietly frankly I had bad experience this time with this hotel and I wouldn’t recommend it to anyone who wants to go to a vacation in Cap-Haïtien. The only positive thing in this hotel is the lady who prepares the breakfast and happens to do everything in this hotel such as receptionist, cooking and cleanings as well. To sum up, that lady has more customers service more than any other two ladies who worked at the front desk.
2018년 6월에 7박 숙박함
답변 제공: Allonce 님, 2018년 7월 3일
Thank you for choosing Metro Residences Hotel. The hotel price is per Guest, when you happen to have extra guest and you do not disclose it to your booking agency, it is really not fair to the hotel. We had the choice to make you pay or ask you to leave, we did not do neither, We just reminded you that you booked for one guest and we will not be serving breakfast to your extra guests and you paid for their breakfast, thank you. We are here to serve you and we hope to see you soon.

6/10 - 괜찮아요

SAKY

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nov. 2017
Well, it’s an OK enough place to stay if you need a place just to crash for the night or nights. Aside from that the hotel could use some upgrades inside and out. this is my second times staying there and I encountered a lot more problem during this stay then I did on my last trip, some of the issues were : no hot water, and when I told the front desk they said there is hot water, we showered with cold water a couple of times and went back to report the problem again, but it took an argument to get the problem resolved which the guy said was a breaker behind the bathroom. The power kept cutting out every hour every night til about 3am no one seem to be bother by it nor did we ever get an explanation. Breaksfast is okay...
2017년 11월에 7박 숙박함
We are very sorry you did not enjoy your stay, we will try to do better next time. Thank you for the honest review.

4/10 - 별로예요

charitable 님, naples fl

별로예요: 직원 및 서비스
I didn't like the service I spent 2 days with out AC-DC and room service. I will not recommend it to anyone else's.
2017년 7월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Beware!
This place is way over priced for what it is, the free wifi did not work while I was there, rooms are really small and the bathroom running water was just hot water when taking a shower and that was no fun! TV didn't work but after several request they came and fix it. Lots of Miskitos inside the room and extremely humid.

8/10 - 좋아요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
una de las habitaciones se inundo, las tras dos muy bien
답변 제공: General Manager 님, 2016년 11월 9일
Thank you for Saying with us. We had a lot of rain recently and we are very sorry that one of your rooms had water. We are making repairs to get the problem corrected. We are very pleased that you still enjoyed your stay with us and thank you for letting us know that the other 2 rooms were perfect. Come back soon.

8/10 - 좋아요

i rather not 님, Y

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I like this place I wish they have a restaurant in .over all good to stay .thanks guys. Nb I would recommended any one to stay because it's convenient to get out quiet don't regret to stay with them I'll do it again .
답변 제공: Allonce 님, 2016년 8월 18일
Thank you for choosing Metro Residences. Your next stay will be even better. We are planning on putting hot tubs, a new bar and soaking pool on the roof garden. See you soon

8/10 - 좋아요

Randy 님, New Yor

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very responsive to guest
There was an issue with phone reception in the original room, but I was moved. The T.V. is controlled by Registration and not satisfactory. Otherwise, the people are nice and they provide with Air Conditioned and breakfast is just fine. I believe that they are willing to satisfy and for this, I would recommend this place.
답변 제공: Allonce 님, 2016년 8월 18일
Thank you for Choosing Metro Residences. We do have Canalsat in all the rooms now. Cell phone reception has more to do with the carrier and the placement of the cell phone tower, we will relay the message to the cellular companies. We hope to see you soon.

10/10 - 훌륭해요

lukha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
stay was great. everything was cool.
답변 제공: General Manager 님, 2016년 11월 9일
Thank you. You are the very reason we are trying so hard. Come back soon

4/10 - 별로예요

Jill 님, Utah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Did not stay
We showed up at the hotel, but did not stay. We did not feel the area was safe with the political unrest that was happening. The hotel did not have a restaurant.
답변 제공: General Manager 님, 2016년 11월 9일
I understand your concern and we want you to be safe at all time. The area is as safe as any neighborhood in Cap- Haitien. Give us a try next time.

4/10 - 별로예요

Edwin 님, Miami, Fl

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Reasonable hotel, but needs major improvement.
Well let's first talk about the pro's about this hotel. I liked the fact that it included a fridge and small kitchenette that was functional and came in very handy since I brought food with me too cook. Room was spacious and somewhat clean. Room did have cob webs in the upper right side of the door panel. Bed was very comfortable and did receive a good nights sleep for the three nights I stayed there. Location is excellent since it is centrally located in Cap-Haiten. There are stores and markets in the area to buy stuff from which is good. Location is good and you feel safe in the area when you are walking around. Had electricity every night and hot water to take a shower everyday which is good. Now for the con's. The first is when I arrived Monday evening around 7:00 pm the receptionist wasn't that friendly. She then asked me for 15.00 US currency for the three nights I would be staying there. I proceeded to tell I just arrived you couldn't wait till I check out or the next morning to ask for the money for the electrify. She then stated we had to pay up front which I was very upset about since I had been up from 4:00 am traveling to arrive in Cap-haiten. Flew in from Fort-lauderdale that morning. Paid her 20.00 US but did not have 5.00 change to give me back, which I found unacceptable since the asked me for money for the electricity right away. I then stated since you have no change to give back to me then you should let me give you the next morning when you have change,
답변 제공: Allonce 님, 2016년 8월 18일
Thank you, we are working very hard so your next visit can be better. See you soon

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dangerous area
Bad area, the personnel does not speak other language than Creole, they try to give their best but the surrounding conditions does not help
답변 제공: General Manager 님, 2016년 11월 9일
We are sorry you felt that way. The area is very safe, give us a try next time you visit Haiti and see for yourself in case you did not stay with us.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel lobby very hot, bathroom shower water pressure very low. No hot water, missing toiletries such as shampoo, lotion and small wash towels. The staff was friendly but did not know what to do when we inform them that were checking out two days early. They was unable to give me a receipt indicating that I only stay one day. AC wall unit does not work well, very loud.
답변 제공: Allonce 님, 2016년 8월 18일
We are working very hard to make your next stay more pleasant. We are looking at all the air conditioners, they will be fixed or replaced. Thank you for choosing Metro Residences.

4/10 - 별로예요

Sweet Pea 님, Hawaii

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff at Metro was delightful. The hotel itself, however, didn't match its description very well at all. There was no "restaurant" or "rooftop bar" or much of anything except the very basics and a nice breakfast served in the lobby. The electricity kept going off (the staff DID tell us that they were having problems with their generator and that they would move us to a different hotel if we wanted, which we declined, but it was still frustrating). The water went off completely a few times while we were there (for a total of 4 nites). The Internet (which we rely on while we are travelling) was very intermittent. The hotel was a 15-minute taxi ride into the town itself, which we were initially unaware of!
답변 제공: Allonce 님, 2016년 8월 18일
Sorry for the inconvenience. It seems that you stayed with us at a very bad time. Our bar was closed and so was our rooftop garden. We are putting hot tubs and soaking pool for the summer of 2017. We hope to see you soon

8/10 - 좋아요

Michel 님, Ste-Agathe-des-Monts

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon rapport qualité-prix
Bel accueil.Visite de la chambre et de la terrasse. Conseils pour les restaurants et markets dans les alentours.Lit très confortable. Air climatisé et eau chaude appréciés.Wifi gratuit.Petit déjeuner copieux et santé. L'hôtel est à 4 km. du centre ville mais j'avais affaire dans cette zone. Taxis à proximité.
답변 제공: General Manager 님, 2016년 11월 9일
Thank you. we are trying to get even better. Just for you. Come back soon.

8/10 - 좋아요

karen 님, Colorado

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and reasonable in Cap Haitien along Hwy 1
Reserved hotel the day prior. Staff did not know upon arrival. Seemed confused when shown the web page confirming payment. We needed two beds but were told there were no rooms like that. When shown the photo, a room appeared. Room had a 50% discount as well that night, but we could not talk her into giving us two rooms for the same paid price. Difficult to find off Hwy 1 as signs say Metro Hotel, but its registered as Metro Residences. Internet works in the lobby. DESPITE all this, the rooms were spacious, clean, bright, comfortable and the breakfast the next day was OVER THE TOP...omlette, toast, fruit, juice, oatmeal, potatoes, coffee and Coconut juice out of the coconut! Nice bar area up top..just needs people :)
답변 제공: General Manager 님, 2016년 11월 9일
Thank you, your next stay will be even better. We are working very hard just for that. Come back soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very nice
Very nice people and a quiet stay. The staff provided breakfast. TV had channels similar to home.
답변 제공: Allonce 님, 2016년 8월 18일
Thank you for choosing Metro Residences. We are putting hot tubs and a soaking pool for the summer of 2017. The rooftop garden bar will be open. See you soon

10/10 - 훌륭해요

Sara 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were super awsome.
I love waking up to a wonderful warm breakfast. And some wonderful soup at super time. The hotel were the best ever. Wonderful staff very loving caring and genuine. I love one in particular name Lovely she went the extra miles to make my stay extra special. I would definitely recommend people to this hotel. I had a great time there. But they can try to improve with the cable that's the only little problem. Other than that best hotel ever. Thanks to all the staff at Metro hotel. I will definitely go back and metro will be my hotel. Thanks expidia for helping me book my trip.
답변 제공: Allonce 님, 2016년 8월 18일
Thank you for choosing Metro Residences. We do have satellite television in all the rooms now. We are putting hot tubs and a soaking pool on the rooftop garden. The rooftop bar will be open. See you soon.