외관

베스트 웨스턴 킬마넉 호텔 여행 후기

2.5 out of 5
베스트 웨스턴 킬마넉 호텔
599 N Main St, Kilmarnock, VA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 540개 이용 후기 중 214개" "
평점 8 - 좋아요. 540개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 540개 이용 후기 중 68개" "
평점 4 - 별로예요. 540개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 540개 이용 후기 중 19개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Thank for staying please come again.

10/10 - 훌륭해요

Eduardo

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Thank you for staying with us, Please come again soon.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Thank you, Please come again.

10/10 - 훌륭해요

Amanda

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Thank you for staying with us, Please come again soon.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
Needs some improvement
The room was fairly clean and comfortable. The curtains didn’t provide much privacy. Lots of noise can be heard from the parking lot and a strange knocking noise in the middle of the night/morning. Front desk service could be more friendly and welcoming.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for staying with us at Best Western, Please come again.

8/10 - 좋아요

Marshay

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Our overall experience with this hotel was okay. While the hotel staff were very nice the breakfast, odor in hallways and outdoor activity were not appealing.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for stay with us at The Best Western Kilmarnock, Please come again.

10/10 - 훌륭해요

LaShondre

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 7일
Thank you for staying with us, Please come again.

4/10 - 별로예요

MICHAEL

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom was very dirty, looked like it hasnt been ckeaned in weeks, bathrub had mildew.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Sorry for any inconvenience.

4/10 - 별로예요

Edward

2023년 11월에 2박 숙박함
답변 제공: Nicole 님, 2023년 12월 21일
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

LaShondre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for stay with us at the Best Western Kilmarnock, Please come again soon.

10/10 - 훌륭해요

Gayle

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property is old but well taken care of. In good location near downtown and food. Breakfast had all the basics & hot coffee. all the staff offered excellent customer service with lots of smiles.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Thank you for staying with us at best western, please come again soon.

10/10 - 훌륭해요

Jeffrey

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for staying with us at The Best Western Kilmarnock. Please come again.

8/10 - 좋아요

Robin

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Thank you for staying with us at Best Western Kilmarnock

10/10 - 훌륭해요

Connor

2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Thank you for staying with us at best western.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk employee, Patrick, made this a really good stay. He was friendly, knowledgeable, and made checking in and out easy.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Thank you for staying with us.

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Thank you for staying with us

4/10 - 별로예요

Kathy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The first room we were put into, the door did not lock except from the inside so we had to change rooms. The next room had hair in the sink and on the floor and did not have a stopper in the bathroom sink. The internet was down for 6 hours during our first day there. There were gnats flying around.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 18일
sorry for any inconvenience during your stay.

2/10 - 너무 별로예요

rory

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Try not to kill yourself while showering, no grip on the floor makes it hard to not fall. The room smelled like 50 years of cigarettes, it was very noisy. We were extremely unhappy here.
답변 제공: GM 님, 2023년 10월 16일
I apologize for any inconvenience during your stay.

10/10 - 훌륭해요

Helen

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Thank you for responding

4/10 - 별로예요

reginald

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
room trouble
I had to reservations and I asked for my double room to be a handicap and it wasn't. I had trouble with the air in that room. Plus it was hard to locate the reservation for my other room.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 22일
I do apologize for any inconvenience during your stay, unfortunately we do not have handicap double rooms they only come in king size . sorry about your second reservation was unable to be found, reservation was made by expedia and we don't not have any thing to do with expedia.

6/10 - 괜찮아요

Mike

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Best Western Kilmarnock
The carpet appears as the original since being a Hilton property. Very sticky and dirty!! Towels and linens are very old and worn out. The hotel needs a complete overhaul.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 22일
Sorry for any inconvenience during your stay , we are not affiliated with Hilton Property Management. But we are working hard to fix all issues.

10/10 - 훌륭해요

Maxine

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Thank you for responding

10/10 - 훌륭해요

Kevin

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Thank you for responding

8/10 - 좋아요

Robert 님, Staunton

좋아요: 청결 상태, 직원 및 서비스
Close to town
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 14일
Thanks for staying at best western kilmarnock

8/10 - 좋아요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reagan at the front desk was exceptionally friendly and helpful.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 14일
Thank you for staying with us at the Best Western.

4/10 - 별로예요

Jacquelyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 12일
Sorry for any inconvenience during your stay, we hope to see you again soon and that you will have a better experience.

10/10 - 훌륭해요

Laurie 님, Cornelius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasantly surprised at how clean and updated the rooms are. Free hot breakfast.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 11일
Thank you for staying with us, please come again soon.

10/10 - 훌륭해요

Mia

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
The front desk was awesome Patrick and tisa made my stay even greater! Can’t wait to visit again.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 9일
Thank you for staying with us at Best Western! We hope to see you again soon!

2/10 - 너무 별로예요

Angela

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 9일
Sorry for any inconvenience during your stay, we hope to see you again soon and that we are able to meet your needs and do whatever we can to make you feel at home.

6/10 - 괜찮아요

Christopher

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed two nights. It was very below average. You could tell it all needed a good cleaning. The breakfast was not good on the first morning and was late and not good the second morning. The pool was clean and working. The guy who worked mornings at the front desk was very pleasant and helpful. The worst thing about the whole experience was the smell. There is a smell throughout the hotel that is really bad, including in the room, that smells like a mix of fried food,smoke, and must. Like I said, it needs a deep deep clean. We bought air freshener for the room to get away from the odor.
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Sorry for any inconvenience during your, We are working hard to fix the issues at hand. Please come again and we promise your stay will be better than the last.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Staff shortages. A number of things, like lights, not working. It was rated way too highly.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 31일
Sorry for any inconvenience during your stay. We working to fix all issues at hand.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
They originally gave me a room that was already occupied. After some time on the phone, they upgraded me to a suite. The room was clean and a good size, but my TV had no reception. On a Saturday night, when I returned to my room around 10 pm, there was a drunken man wandering the hallway. Later around 1:30 am, there was knocking on my door and talking in the hallway. Some guy didn’t know what room he was in.
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 29일
Sorry for any inconvenience during your stay. we aim to please our guest in any way possible. Sorry that your stay was not as you wanted to be. Please come again give us a chance to fix these issues.

6/10 - 괜찮아요

Debra 님, Tamiment

단체 여행
Although a no pet policy - 2 dogs were barking for 2 hours. I reported to night clerk - who said they were service animals. If truly service animals shouldn’t have been alone in their rooms without their owners. Very noisy also with kids running in halls and people, including staff smoking and talking out front of hotel which was near my room. Breakfast was fair - first day out of orange juice, yogurt and fresh fruit. Better next 2 days. TV very limited channels. Carpets need shampooing in halls and rooms. A drunk man was wandering hall Saturday night trying to find his room on all 2nd floor rooms - his actual room was on first floor! He even peed in hallway since he couldn’t get into a room in time. Staff at desk mostly friendly and helpful - except for second night (Friday). My message light was constantly blinking but there were no messages. He couldn’t turn off light on phone - so I went 2 nights with light blinking near my bed. Linens OK. Rather worn. Bed comfortable. No maid service during stay - but they would provide free linen exchange.
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 28일
Thank you for staying with us at the Best Western, thank you replying to our survey! Sorry for the inconvenience during your stay. We will work hard to fix any issues at hand. Please stay again soon.

2/10 - 너무 별로예요

Ann

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 29일
sorry for any inconvenience during your stay.

10/10 - 훌륭해요

Stephen

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 22일
Thank you for staying with us at best western kilmarnock.

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
Dogs barking in room next door. Pool closed. Overworked staff. Bathroom filthy under sink. Fairly clean everywhere else.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 28일
Sorry for any inconvenience during your stay. I have read your concerns, and will are working hard to fix all issues. Please come again. Thanks.

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to my trip destination
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 8월 18일
Thank you for your stay at Best Western. We appreciate your feedback and hope to see you again soon. Thank you,GM

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Y
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 14일
Thank you for staying with us. Please come back soon.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 11일
Thanks for staying with us at Best Western Kilmarnock. Please come again soon.

8/10 - 좋아요

Russell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very accommodating
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 8일
Thank you for staying with us at The Best Western Kilmarnock. Thanks for replying to our survey!

8/10 - 좋아요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nicest one in town!
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 1일
Thank you for staying with us at The Best Western in Kilmarnock. Please come see us again.

10/10 - 훌륭해요

David

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 26일
Thanks for staying with us at Best Western Kilmarnock.Please come again.

6/10 - 괜찮아요

KAREN E

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 26일
Thank you for staying at Best Western kilmarnock

8/10 - 좋아요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I indicated what I liked above.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 25일
Thanks for staying with us, Please come again soon.

4/10 - 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lady at front desk was very rude and her phone was more important than checking customers in. When going to second floor it felt like the top floor is swaying. When woke up the whole floor beside me was soaking wet from the ac unit.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 17일
Sorry for any inconvenience during stay. We are working to fix issues at hand.

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I arrived at this hotel at 1:25am. I booked this hotel and spoked to the front desk around 5pm to confirm that i would be able to check in at 1am. There was absolutely nobody at the front desk when i arrived. After waiting over an hour, this guy casually came out and asked was i checking in. This dude had on regular clothes all nonchalant like, heres your key. I finally get in the room and, this room is dirty AF! It smells musty, had lipstick on one of the beds, tv remote doesn't work, just all bad. Then when i finally figured out how to get the tv on, the first thing i see is a roach running from the light! The employees that came in the morning were much more helpful and professional. They did what they could to make it a lil better.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 14일
Sorry for any inconvenience during your stay. We are working on all issues at hand. Our goal is to make our guest comfortable as possible. I am so sorry once again for your inconvenience.

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay at Best Western Kilmarnock!
We came for the 4th of July holiday weekend, and the stay at this hotel was poor. But what most concerns us, and why I am making the effort to write this, is that we stayed 2 nights, and both mornings we woke in the room feeling lousy-headache, body ache, unrested, disoriented. We felt so lousy the 2nd morning, that we canceled the rest of our vacation plans and drove the three hours home. My husband said he felt so bad that he wasn't sure he could stay away to drive home. We reported this to the front desk when we checked out, and asked to speak to a manager. We were told there was no manager on duty until July 5th, which seemed surprising since it was a holiday weekend. He told me to call her on the 5th. I did that and everyday since, finally getting her, and her only response was not an apology for the bad experience, but that I should have called on Monday the 3rd and why had I waited 3 days to call her. I asked for a discount on our bill, and she has never responded. I called and reported her and the hotel to Best Western Corporate who is investigating. The Air Quality was really bad in the room we stayed in. I have since reported it to the County Health Department who is investigating it. The hotel seemed uncared for, understaffed that didn't seem to care about anything. Additionally there was a banging/tapping on our room wall all night the 2nd night. We thought it was the neighbors but in the morning their room was being cleaned and the noise persisted -
2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 14일
Sorry for any inconvenience during your stay.

4/10 - 별로예요

Brenda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The location was good for the occasion. However, I purchased two non smoking rooms. It was very evident that one of the rooms had been used for a smoker. It smelled awful.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 7일
Sorry for the inconvenience during your stay, please stay again.

6/10 - 괜찮아요

David

별로예요: 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 7일
Thank you for staying, come again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 3일
Thanks for staying with us, Please come again soon