저자극성 침구, 객실 내 금고, 책상, 노트북 작업 공간

홀리데이 인 익스프레스 호텔 & 스위트 마리나 - 스테이트 비치 에어리어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 988개 이용 후기 중 361개" "
평점 8 - 좋아요. 988개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 988개 이용 후기 중 146개" "
평점 4 - 별로예요. 988개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 988개 이용 후기 중 59개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Kyungmin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2018년 10월에 1박 숙박함

10/10 - 훌륭해요

Gidon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Calm place
It's calm place for stay near the Monterey.

10/10 - 훌륭해요

Jieun 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Coudn't be better.
We stayed this place on the way to the LA from San Francisco. I really liked this place. Room was quite big and comfortable, and I could use various facilities like spa and sauna. Staff..man staff(don't know his name...), was really really nice. He was the best staff I've ever met before. I freaking wanted to give him a tip, if I could do. And what I liked most about this place is that it just takes about 10 mins to get to very beatiful beach around there. And plus, Walmart is located right next to the inn, so you could buy anything you want whenever you want.

2/10 - 너무 별로예요

Bradley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Has no running water!
2024년 4월에 1박 숙박함

8/10 - 좋아요

gaby

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that it was so clean and friendly staff. Also we had a good size refrigerator and microwave. Walls are very thin so everything from the other rooms to the hall way could be heard.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Anne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay, clean and lovely staff . Breakfast had a great selection for my kids.
2024년 4월에 1박 숙박함
답변 제공: B Sangdot 님, 2024년 4월 5일
Hi there! Thank you for leaving us a 5-star review. We're so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

8/10 - 좋아요

XIALU

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is good
2024년 4월에 1박 숙박함
답변 제공: B Sangdot 님, 2024년 4월 5일
Thank you for taking the time to share your positive review with us. We are thrilled to hear that you enjoyed your stay at the Holiday Inn Express. Your kind words mean a lot to us and we are grateful for the opportunity to serve you.Our team strives to provide the best possible experience for all our guests and we are glad that our efforts made your stay memorable. We hope to have the pleasure of welcoming you back soon.Thank you again for choosing Holiday Inn Express.

10/10 - 훌륭해요

Regina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 3월에 1박 숙박함
답변 제공: B Sangdot 님, 2024년 4월 5일
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. Our team works hard to provide the best possible experience for our guests, and it's always rewarding to see that effort recognized.We can't wait to welcome you back to our hotel in the near future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had no hot water the whole time we stayed here! I would not recommend staying at this property.
2024년 3월에 2박 숙박함
답변 제공: B Sangdot 님, 2024년 4월 5일
I am sorry to hear that you had no hot water during your stay at our property. Please accept our sincerest apologies for the inconvenience this may have caused you. We take the comfort and satisfaction of our guests very seriously, and we regret that we fell short on this occasion. We have looked into the issue and taken steps to ensure that this does not happen again in the future. Thank you for bringing this to our attention, and we hope that you will give us another chance to provide you with a better experience in the future.Best regards,

10/10 - 훌륭해요

Teresa

2024년 2월에 3박 숙박함
답변 제공: Simon 님, 2024년 3월 21일
I wanted to personally thank you for taking the time to leave us a 5-star review. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We take pride in providing our guests with exceptional customer service and are so glad that we could make your stay memorable. Your review means a lot to us and encourages our staff to continue providing excellent service to all of our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It has a nice breakfast. The gym is small but adequate. Walmart is within walking distance. Coffee in the room with Keurig k-Cups. Extra coffee available in the lobby.
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 2월 26일
Hello Amy,We appreciate so much the time you took to leave our hotel a review. We were happy to read the nice comments and amazing score. We are thrilled to hear that you enjoyed your stay and we cannot wait to see you back again.

10/10 - 훌륭해요

Francisco

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was a nice stay.
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 2월 26일
Hello Francisco,Thank you so much for the perfect score. We truly work hard everyday to ensure our guest have a pleasant stay and are happy to hear that we were able to do that for you. Please come and see us again in the future. Safe Travels!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Mark,Thank you for taking the time to share your experience. We are ecstatic to have earned a 5 star review. Please come back and visit again!

8/10 - 좋아요

Cynthia 님, Fresno

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Cynthia,Thank you for choosing to stay at the Holiday Inn Express Marina. We appreciate you taking the time to leave a review. Please let us know if there is anything else we can do for you. We hope to see you back again.

10/10 - 훌륭해요

Mirian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Mirian,Thank you for staying at the Holiday Inn Express Marina and for taking the time to leave us a review. We are thrilled to have earned a 5 star rating. So happy to hear that you enjoyed your stay. We hope you choose us again in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
5/10
My stay was ok. My room phone didn’t work, breakfast was not good. One of the main reason I booked here was for the breakfast. The room was clean and bed felt amazing. I didn’t like I couldn’t get a receipt at checkout because I booked through Hotels.com. That has never happen before.
2023년 12월에 3박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello,Thank you for choosing the Holiday Inn Express. We appreciate your thoughtful review. We will take all feedback into consideration and apologize that you were not able to obtain a receipt as Hotels.com should have sent an emailed receipt to you on the day of check out. We can always print a blank receipt for you but a detailed receipt would come from the third party you booked with. Please let us know if there is anything else we may assist you with. We hope you will give our Hotel another try in the future

10/10 - 훌륭해요

jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Thank you for the five stars Jerry. Those stars make our day brighter, and we’re always delighted to serve happy customers like you.

2/10 - 너무 별로예요

ZHIQIN

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a horrible experience staying at this hotel. On 6AM Saturday 11/25/2023, my family were waked up by noise from upstairs. The noise were constant and we had to get up around 7AM. I called front desk and was told that the two rooms I paid for was directly underneath the breakfast area. I asked hotel front desk(Elizabeth) to reflect this to the manager. I complained about hotel shall not sell the two rooms directly under breakfast area without telling customer upfront. I also requested front desk to have manager call me back. I'm very disappointed that it's been 4 days and no one called me back. My wife and my son suffered headache from the disturbance of the noise. The hotel clerk told me that they usually do not sell the rooms underneath breakfast area. Sounds like they are aware of the issue but still sold the rooms to customer without upfront disclosure. I'm sending complains to multiple agencies and demand hotel to refund my payment since the hotel failed to provide quiet enjoyment which I had paid for it. Not to mention the pain and suffering due to the greediness of this business.
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Zhiqin,Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. I just wanted to follow up with you to make sure the situation was 100% resolved to your satisfaction.As you know, it’s important for us to provide our customers with stellar service. That’s why we would love your feedback as to how we handled your negative experience.And if we did fully resolve the issue, would you mind if we share your words with others? We love letting customers know that if a problem arises, we are totally invested in seeing it fixed for them.Thank you so much, and I look forward to hearing from you!

8/10 - 좋아요

Narcizo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the quite place
2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Narcizo,We are delighted to hear you had a good experience. We are happy to hear you enjoyed the quiet environment the hotel provides. Please let us know how we can improve our brand and get the perfect score next time around.

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite place. Staff are efficient and helpful. Pillows could be better. They are too soft and flatten after a few hours.
2023년 11월에 2박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Jose,We appreciate your kind words. We’re glad to hear you had a positive experience and value the time you took to provide feedback and are taking immediate steps to address the issue you mentioned. We hope you will come and stay with us again in the future.

4/10 - 별로예요

Triccia

좋아요: 청결 상태
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Richard 님, Los Gatos

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2024년 1월 24일
Hello Richard,Thank you for the rating. We’ll do an even better job next time around and earn those five stars.

6/10 - 괜찮아요

Jose 님, Arroyo Grande

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
So much noice from room to room (toilet flush) can be heard from next room.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Charlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Dave

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and nice big clean rooms
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2023년 10월 20일
Hello Andrew,Thank you for taking the time out to leave us a review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We hope you will come see us again!

10/10 - 훌륭해요

Fred

2023년 9월에 2박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2023년 10월 20일
Hello Fred,Thank you for leaving us a stellar review. We truly appreciate great guest like you! We work really hard to give our guests the finest experience possible, so reviews like yours are truly rewarding to see.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

8/10 - 좋아요

James

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pricey with Minimum accomodations
The hotel was not what we expected, given the price we paid for it. When we walked in, the girl at the front desk was nice, but didn't smile much. When we asked about the pool and hot tub, she said it wasn't open, with no explaination. Our room was pretty basic. It felt like motel 6 with Hilton pricing. The breakfast was very good.
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2023년 9월 11일
Hello James,Thank you for staying at the Holiday Inn Express Marina and for taking the time to share your experience. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Thank you!

6/10 - 괜찮아요

Roger

가족 여행
Spa out of service and appeared to be for some time. No notice given.
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2023년 9월 11일
Hello Roger,Thank you for stay at the Holiday Inn Express Marina. We appreciate you taking the time to share your experience. We apologize that you were not aware of our spa being out of service, we do have it listed on our website and IHG application. We hope you will give us another opportunity once our spa is up and running. Thank you!

10/10 - 훌륭해요

Barbara

2023년 8월에 1박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2023년 10월 20일
Hello Barbara,We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience at the Holiday Inn Express Marina. Thank you again!

10/10 - 훌륭해요

Zhenyu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Holiday Inn Express Marina Staff 님, 2023년 10월 20일
Hello Zhenyu,Your 10/10 review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for lodging in the future. If there’s anything specific you’d like to highlight about your experience, please feel free to share!

8/10 - 좋아요

Guofan 님, South San Francisco

좋아요: 청결 상태
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Claire

2023년 8월에 1박 숙박함

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Downgrade from previous stays
I have stayed at this hotel several times. I was disappointed that the spa was under construction and not available. It’s understandable but still a disappointment. The breakfast is usually very good. This time, not so much. The sausage patties and egg omelets were very over cooked everyday and links were not an option. The breakfast is a reason that I opt to stay here at a higher price than other options. I’ll likely look at other accommodation options in the future.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, they have breakfast and parking.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for your help in arranging early check in so my daughter could get to her thesis defense on time!
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Armando

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area was closed
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Gogogadgets

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Loretta 님, Fremont

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing we didn’t like! Clean, friendly staff, great breakfast- great location, modern decor, great amenities, large bathroom, comfortable bed!
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Maria

2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and functional
Friendly staff, good breakfast, big and clean rooms. The gym is a bit small, mainly cardio equipment and 1 rack off loose weights. Overall a good experience
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Erin

2023년 7월에 1박 숙박함

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the tranquility.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Mike

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
New, clean and quiet! Great breakfast! 1 minute drive to the beach where parking was never an issue. A little on the pricey side for weekends but you get what you pay for. Definitely would recommend.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Harry

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jose pablo

2023년 7월에 1박 숙박함

4/10 - 별로예요

Erik

2023년 7월에 2박 숙박함