Dear HONGSEOK,Thank you for taking the time to review your most recent stay with us. We appreciate your comments as it will help us to continually improve our guests experience. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future.Kind regards,DEvi.CGuest Experience

Dear Guest, Thank you for taking the time to share your feedback. We have noticed on the Overall score that you have given us which raises our concern as it indicates that it requires our immediate attention for service enhancement. Therefore, we truly appreciate if you can spare some time to share with us on what has exactly transpired and what can we improve from your experience and point of view as we are very keen to develop on the areas where we have unfortunately displayed a decline. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best Regards, Karen Sophia Guest Experience Manager

Dear Seunghee, We loved reading your great ratings!Thank you so much for sharing yourfeedback with us. I am so glad that you enjoyed your time with us. I hope we can welcome you back soon. Sincerely, Devi Chandrasegaran Guest Experience Specialist

Dear Yoonchul, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Thank you for your positive feedback. We are pleased that you had a comfortable stay and we hope to see you again soon.

Dear Goeun, thank you for your positive feedback. We are glad that you enjoyed your stay and we look forward to the pleasure of welcoming you back.

Dear KIM, thank you for your positive feedback. We are happy that you had a pleasant stay and we look forward to welcoming you back.

Dear TAESUNG, thank you for your feedback. We are pleased that you had an enjoyable stay and we look forward to seeing you again.

Dear TAESUNG, thank you for your feedback. We are happy that you had a comfortable stay and we look forward to welcoming you back soon.

Dear Co Ltd, thank you for the wonderful 5/5 rating. We are delighted that you had an enjoyable stay and we look forward to welcoming you back.

Dear Vince, thank you for your positive feedback. It is heartening to read that you had an enjoyable stay with us and we look forward to the pleasure of welcoming you back.

Thank you for your feedback. We are pleased that you had an enjoyable stay and we look forward to welcoming you back.

Dear In Kwan, thank you for your feedback. Please accept our sincere apologies for the shortfall in service delivery. The refurbishment works were unfortunately necessary to maintain the level of comfort and service expected of a Pullman. We hope you will give us another opportunity to restore your confidence in our service.

Dear Junghoon, thank you for your feedback. It is heartening to read that you had a comfortable stay and we hope to see you again soon.

Dear Dori, thank you for your feedback. We apologise for the inconvenience caused by the refurbishment works. On a positive note, we are happy to read that our staff took good care of you and we hope to have the pleasure of welcoming you back.

Dear Junghoon, thank you for your feedback. We are pleased that you had an enjoyable stay and we look forward to welcoming you back.

Dear Sang, thank you for your feedback. We are happy that you found our location convenient. You will be pleased to know that we are working on upgrading the Hotel in stages and we hope that on your next visit, you will experience a refreshed Pullman KLCC.

Dear Hyun Jun, thank you for sharing your feedback following your stay. We look forward to welcoming you back soon.

Dear METIANUR,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

Dear YONG CHING,While our unbeatable location was a highlight of your visit, it appears that our rooms fell short of expectations. Our team will discuss your comments to ensure that our accommodations are in top-notch condition. We would love another opportunity to earn your recommendation in future at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

Dear Kadir Siti Zubeidah,It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Pullman KLCC moments.Kinds regards,Devi.CGuest Experience

Dear Tay Leng Siow,Our amazing staff works hard to ensure all our guests have an enjoyable visit and will be proud you appreciated their exceptional service. We're glad you enjoyed the birthday cake, and we look forward to hosting you again at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

Dear William,In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our accommodation will be shared with the respective team, and we will determine how to best move forward in this area. Your feedback is much appreciated, and we look forward to getting even better for our future guests at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuest Experience

Dear Antony,It's always delightful to welcome back repeat guests and you're no exception. We're thrilled that our amazing location and team members keep impressing you every time you come to stay with us at Pullman KLCC Hotel & Residences.. We can't wait to host you again, so hurry back!Kind regards,Devi.CGuest Experience

Dear Louis,We're happy you enjoyed your time with us so much at Pullman KLCC Hotel & residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!Kind regards,Devi.Cguest Experience

Dear valued Guest,Thank you on behalf of the entire Pullman KLCC team for your review. We are truly happy to read that you enjoyed every aspect of your stay including the service that our team provided as well as the prime location. We look forward to welcoming you back soon.Kind regards,Devi.CGuest Experience

Dear Valued Guest,Thanks for sharing your feedback with us. It's fantastic to see how much you enjoyed your recent stay at Pullman KLCC Hotel & Residences! We strive to provide our guests with a very comfortable and modern environment. We look forward to hosting you again, in the near future for another outstanding experience.Kind regards,Devi.CGuest Experience

Dear Tahira,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcome you back to Pullman KLCC Hotel & residences in the near future.Kind regards,Devi.CGuest Experience

Dear Gregory,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time your decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

Dear Nobuhiko,Thank you for taking a moment to detail your recent experience and bringing this to our attention. We regret the shortcomings you experienced and that the overall impression of our hotel did not exceeded your expectations. Your feedback has been escalated to the housekeeping team for immediate action. Please accept our sincere apology for your room experience during your previous stay with us. We will ensure that your future stays at Pullman KLCC Hotel & residences will be a seamless and memorable one.Kind regards,Devi.CGuest Experience

Dear JUN,We appreciate your candid feedback from your recent stay. Please accept our apologies that the condition of the hotel failed to meet your expectations. That said, we are glad you enjoyed your room and our breakfast. If you are in the area again, we hope you will consider revisiting us at Pullman KLCC Hotel & Residences.Kind regards,Devi.CGuestExperience

Dear Kaijie,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations.We truly value your loyalty as well as the five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

Dear Fumiaki,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We truly appreciate your five star review of our property and look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

Dear Bin Suma,Comfortable and spacious lodgings are vital to a wonderful stay, so we're glad that your room met our high standards in hospitality. We hope to welcome you back to Pullman KLCC Hotel & Residences in the future.Kind regards,Devi.CGuest Experience