내부

보르그 엘 아랍 비치 호텔 여행 후기

5 out of 5
보르그 엘 아랍 비치 호텔
Km 52, Alexandria Matrouh Road, Borg el Arab, Alexandria

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 221개 이용 후기 중 55개" "
평점 8 - 좋아요. 221개 이용 후기 중 89개" "
평점 6 - 괜찮아요. 221개 이용 후기 중 41개" "
평점 4 - 별로예요. 221개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 221개 이용 후기 중 20개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Youngae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel의시설과 직원들의 친절함, 그리고 조용하게 쉴수있는 점들이 좋았습니다.
답변 제공: Waleed Samir 님, 2023년 3월 24일
Dear valued guestThank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이 호텔은 도심지와 거리가 멀다.휴양지로서는 아주 굿입니다.지중해뷰가 아주 좋습니다!! 깨끗하고 저렴하고!!
2017년 6월에 7박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice welcome and excellent service. Very quiet in January and delicious food from the menu. I will gladly come again.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Enayat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich kenne dieses Hotel von früher.
2023년 11월에 7박 숙박함

2/10 - 너무 별로예요

Dave 님, Worcester

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel should close up and not do any business. Staff were cool but the place was miserable air conditioning sucks, room dirty, slide door grease, windows faded from dirt and last thing is the food was horrible and obviously it was preheated don’t try it.
2023년 9월에 1박 숙박함
답변 제공: Waleed Samir 님, 2023년 9월 17일
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management

8/10 - 좋아요

Bushra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Waleed Samir 님, 2023년 8월 12일
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 - 훌륭해요

walaa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Waleed Samir 님, 2023년 8월 11일
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 - 훌륭해요

Mohamed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location Perfect stuff
2023년 8월에 1박 숙박함
답변 제공: Waleed Samir 님, 2023년 8월 9일
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 - 훌륭해요

Mohamed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need some renovations But apart from this everything is perfect Beach, pool, food and most important the stuff is amazing
2023년 7월에 4박 숙박함
답변 제공: Waleed Samir 님, 2023년 8월 3일
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 - 훌륭해요

phat 님, harrisburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful beach quiet facility attic cold a/c great
2023년 7월에 2박 숙박함
답변 제공: Waleed Samir 님, 2023년 7월 16일
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 - 좋아요

Mohamed

2023년 6월에 2박 숙박함
답변 제공: Waleed Samir 님, 2023년 7월 9일
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 - 좋아요

Mohamed

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 6월에 5박 숙박함
답변 제공: Waleed Samir 님, 2023년 7월 4일
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

6/10 - 괜찮아요

Nathalie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
doit gagner ses 5 étoiles ! tout y est mais il faut un peu plus de professionalisme dans le domaine du service au client... les touristes en ont marre d etre des vaches à lait...
2023년 6월에 3박 숙박함
답변 제공: Waleed Samir 님, 2023년 6월 13일
Dear Ms.Nathalie,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

10/10 - 훌륭해요

Mohamed

가족 여행
The hotel's location and beach are amazing. The rooms by the sea are really good and quite close to the beach. The staff were really helpful. However, the hotel needs renovation and the breakfast can be better.
2023년 4월에 2박 숙박함
답변 제공: Waleed Samir 님, 2023년 4월 29일
Dear Valued Guest,Thank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management

8/10 - 좋아요

David

2023년 4월에 4박 숙박함
답변 제공: Waleed Samir 님, 2023년 4월 14일
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best RegardsDear MThank you for taking the time to leave a review on your stay at Borg El arab Beach Hotel, yet we are very sorry to hear that you haven't enjoyed your time with us. We would be happy to discuss your experience and review your feedback to ensure we improve, and hope that you can inform us with more information. Kind Regards,Hotel Management

4/10 - 별로예요

Nazar

2022년 11월에 7박 숙박함

6/10 - 괜찮아요

Frederika Gerda

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Een prachtige lokatie direct aan zee. Personeel vriendelijk. . Het ontbijt was prima maar diner niet heel smakelijk. Verder was het op veel plekken echt niet schoon. Wij waren er in oktober. Naseizoen in Alexandrië. Hierdoor waren wij bijna de enige gasten. We moesten ruim een uur met de taxi naar Alexandrië. Erg ver dus als je elke dag de stad in wilt gaan. Wel was er een taxi van het hotel die ons elke dag naar de stad heeft gebracht. Dat was dus prima geregeld.
2022년 10월에 4박 숙박함
답변 제공: Waleed Samir 님, 2022년 10월 29일
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

6/10 - 괜찮아요

Ludovic

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pour un hôtel 5 étoile on s'attend à autres chose c'est bien dommage, pas d'animation hors vacance, chambre mal nettoyé.... Lors de notre voyage il nous a servit comme retour
2022년 10월에 2박 숙박함
답변 제공: Waleed Samir 님, 2022년 10월 20일
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

10/10 - 훌륭해요

Anna

2022년 10월에 2박 숙박함
답변 제공: Waleed Samir 님, 2022년 10월 19일
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 - 좋아요

Hesham

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Das Hotel war echt schön Zimmer war ok nun muss vieles aus getaucht werden . Steckdosen sind locker Bad geht so Service bzw Personen
2022년 9월에 2박 숙박함
답변 제공: Waleed Samir 님, 2022년 10월 6일
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

4/10 - 별로예요

Alaa

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
للاسف اصبح دون المستوي - بوفية فطار عادي جدا و العشاء سيء جدا - المكان قديم و الانيميشن مرة واحدة خلال ٣ ايام وباقي الايام بيفتحوا فيلم قديم دة الانميشن الستاف محترمين و كويسين بس للاسف مش احسن مكان اكيد هفكر في مكان غيره السنة الجاية
2022년 9월에 3박 숙박함
답변 제공: Waleed Samir 님, 2022년 9월 22일
Dear valued guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management

8/10 - 좋아요

Omnia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is friendly and professional! The resturant is great and the food is good. The only bad part is the internet connectioN. I had very hard time to do my teaching work and it causes me challenges. I requested from the management to do something about the Hotel internet in the rooms and the Lobby. I hope the strengthening their internet system to satisfy their guests.
2022년 8월에 3박 숙박함
답변 제공: Waleed Samir 님, 2022년 8월 22일
Dear Ms. Omnia,Greeting from Borg El Arab Beach Hotel, Alexandria.Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

4/10 - 별로예요

Ahmed 님, Bloomingdale

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like my stay. Not sure how this is rated a 5-star hotel. The entire hotel is old and outdated. Food quality is very poor. Front desk is barely responsive. Bathroom is not clean. Bathtub is so narrow. Bed was very uncomfortable. The whole setup is not convenient.
2022년 7월에 1박 숙박함
답변 제공: Waleed Samir 님, 2022년 7월 23일
Dear Mr. Ahmed, Thank you for taking the time to write about your experience about Borg El Arab beach hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 - 훌륭해요

Hubert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, very friendly. Awesome Service! Beautiful beach!
2022년 7월에 4박 숙박함
답변 제공: Waleed Samir 님, 2022년 7월 22일
Dear valued guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 - 너무 별로예요

Mohammed 님, Nlr

2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel to rest after a trip in Cairo. Staff was very friendly the breakfast and dinner buffet were excellent. It was clean but did need some TLC touchups. The beach can be cleaned some more. I am sure most of the garbage that its at the beach is not from the hotel, but the hotel has an obligation too keep the beach as clean as possible for its guests to enjoy.
2022년 6월에 4박 숙박함
답변 제공: Waleed Samir 님, 2022년 7월 23일
Dear Valued Guest,, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sol och bad
Fantastiskt hotell för sol och bad semester, väldigt trevlig personal. Maten var sisådär och svårt att hitta andra alternativ runtom
2022년 6월에 3박 숙박함
답변 제공: Waleed Samir 님, 2022년 6월 17일
Dear Sir / Ma'm Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 - 너무 별로예요

Joseph 님, Redwood City

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Lisa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Local not tourist at all felt unsafe some staff were nice
2022년 5월에 6박 숙박함
답변 제공: Waleed Samir 님, 2022년 6월 17일
Dear Sir / Ma'm, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

2/10 - 너무 별로예요

Frank 님, Castle Rock

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Beach Access. However everything is dated with obvious signs the property is not being maintained and updated as well as it should be. Don’t even think about getting Internet connection in any of the rooms except in the lobby. This is been an ongoing issue they said they were going to be working on it in January from previous posts I read put nothing has changed. That’s a pretty simple fix but apparently putting Wi-Fi boosters does not seem to be a priority. Also many of the amenities advertised in Expedia was not present in the rooms. Decent place to stay but don’t have high expectations
2022년 3월에 4박 숙박함
답변 제공: Khaled Mashaly 님, 2022년 5월 12일
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

4/10 - 별로예요

isaac

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
This property looked gorgeous in the pictures. When we arrived, it did look very nice. There are very pretty pools in the property. There is a beautiful white sand beach. There are beautiful cabanas closer to the beach. But that is where it ends. It seems that this place is more suited for the summer business then the winter business. We were there in March.
2022년 3월에 5박 숙박함
답변 제공: Khaled Mashaly 님, 2022년 5월 12일
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was all really good . Only issue we had was the location , there was no shops or restaurants near by , everything was atleast a kilometer far way . Hotel food was really nice
2022년 2월에 1박 숙박함
답변 제공: Khaled Mashaly 님, 2022년 3월 1일
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

6/10 - 괜찮아요

deepak 님, edison

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff is friendly. But internet does't work in rooms. Also looks unmaintained may be because of less number of guests. Breakfast staff is very very good.
2022년 1월에 3박 숙박함
답변 제공: Khaled Mashaly 님, 2022년 3월 1일
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

8/10 - 좋아요

Yasser

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Ali

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Anbefales ikke. Terningkast 1
Utrolig forferdelige rom. Mye rust og når det regner så renner det vann fra taket. Vi er en gruppe på 5 personer og hver gang vi bestilte taxi så ba vi om en større bil så fikk vi samme lille bilen. Der 4 satt bak ( en på fanget) og en fremme. Utrolig dårlig mat.
2021년 12월에 2박 숙박함
답변 제공: Khaled Mashaly 님, 2021년 12월 25일
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

8/10 - 좋아요

Sama'n

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for budget price
Very good place for the price , staff were nice and friendly , only problem we had they removed food in resturant one hour before the time they told us , reason there are not many guests . Other than that all were very nice
2021년 11월에 1박 숙박함
답변 제공: Waleed Samir 님, 2021년 12월 2일
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

10/10 - 훌륭해요

Mohammed

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean with a good view of the sea. Friendly staff and good hotel
2021년 10월에 3박 숙박함
답변 제공: Waleed Samir 님, 2021년 10월 12일
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

Yossra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The view was amazing Clean pools Great beach Excellent breakfast
2021년 8월에 2박 숙박함
답변 제공: Waleed Samir 님, 2021년 9월 4일
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

Mai

2021년 8월에 3박 숙박함
답변 제공: Waleed Samir 님, 2021년 10월 12일
Dear Ms. Mai, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

Mahmud

2021년 6월에 6박 숙박함
답변 제공: Waleed Samir 님, 2021년 7월 15일
Dear Mr. Mahmoud, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

nagi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Waleed Samir 님, 2021년 7월 14일
Dear Mr. Nagi, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

Mohamed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함
답변 제공: Waleed Samir 님, 2021년 5월 27일
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 - 좋아요

Mohamed adly mohamed

좋아요: 직원 및 서비스
2021년 5월에 2박 숙박함
답변 제공: Waleed Samir 님, 2021년 7월 4일
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

4/10 - 별로예요

Hazem

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
التنميه والتطوير اساس
الموقع رائع جدا والخدمه سيئه والصيانه سيئه جداجدا والمطعم ممتاز ممتاز
2021년 5월에 2박 숙박함
답변 제공: Waleed Samir 님, 2021년 5월 25일
Dear valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 5월에 4박 숙박함
답변 제공: Waleed Samir 님, 2021년 7월 4일
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

실제 이용하신 고객

2021년 4월에 1박 숙박함
답변 제공: Waleed Samir 님, 2021년 5월 27일
Dear valued guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 - 좋아요

Nadine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was a very nice hotel, wifi does not work in the rooms. Only in lobby . Breathtaking view of sea
2021년 3월에 1박 숙박함
답변 제공: Waleed Samir 님, 2021년 5월 2일
Dear valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 - 너무 별로예요

Yasser 님, Dallas. Tx

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The exercise room shut down, pool table is not available to use, not satisfied
2020년 11월에 5박 숙박함
답변 제공: Waleed Samir 님, 2020년 11월 25일
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 - 훌륭해요

B.R., 님, Alex., Egypt

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very cheerful atmosphere, staff and place overall
2020년 10월에 1박 숙박함
답변 제공: Waleed Samir 님, 2020년 10월 17일
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 - 훌륭해요

Nedaa 님, Egypt

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location on the Hotel and it’s facilities.
2020년 10월에 1박 숙박함
답변 제공: Waleed Samir 님, 2020년 10월 13일
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards