외관

르네상스 털사 호텔 앤드 컨벤션 센터 여행 후기

3.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 496개" "
평점 8 - 좋아요. 1001개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 114개" "
평점 4 - 별로예요. 1001개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 65개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 28일
Dear Mark, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Kyle Lippe, GM

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The night check in young man was really nice and helpful. The breakfast buffet was delicious (again) and the Restaurant manager was amazing- food great, had the chef make us pancakes as part of the breakfast buffet. Great hospitality
답변 제공: GM 님, 2024년 3월 26일
Dear Sharon, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Kyle Lippe, GM

8/10 - 좋아요

Jana

좋아요: 직원 및 서비스
Very pleasant staff
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Jana, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Kyle Lippe GM

10/10 - 훌륭해요

Lillie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really liked the quiet atmosphere and helpful staff. I wish there was more dining options.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 9일
Dear Lillie, Thank you for taking the time to review our hotel! The staff takes pride in creating a warm and inviting atmosphere for our guests to enjoy. I’m delighted to hear it made a difference in your travel experience. It was a pleasure to host you; please visit again soon. Best, Kyle Lippe GM

10/10 - 훌륭해요

Alex

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Alex, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Kyle Lippe, GM

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The tub in my room was rusty and old needs to be remodeled
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 5일
Dear John, I’m sorry the quality of your tub was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Kyle Lippe GM

10/10 - 훌륭해요

Linda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near event
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 15일
Dear Linda,Thank you for choosing to stay with us and for providing feedback about your experience. We are thrilled to hear that you enjoyed our convenient location and hope to welcome you back soon!Best,Kyle LippeGeneral Manager

8/10 - 좋아요

Lois

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Stay was good. Front desk manager was very helpful. sadly they lost their water because of a break somewhere off property so couldn’t shower.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 10일
Dear Lois,Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I am sorry we experienced a temporary water loss; please forgive us. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit.Best,Kyle LippeGeneral Manager

4/10 - 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carpet throughout dated and stained. Breakfast was a joke...rude staff....out of muffins...put of most breads....out of cottage cheese...in its place shredded cheese really????....most fruits gone...nothing but excuses..ordered something had to ask 4 times where it was...never got...but staff chased us to elvevator cause we were disapointed with.complaints about short staffed ect..but they didnt mind complaining to each other and other guests the entire time...wasnt a great start to new year after spending wedding night there...ruined the whole stay.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Michelle,Thank you for bringing your experience to our attention. I immediately became disheartened when reading your review. We are committed to delivering exceptional service and a satisfying experience from start to finish, and we clearly missed the mark here. We value you as our Guest and hope to have another opportunity to deliver a stay that aligns with the high standards that are the signature of our Renaissance Tulsa Hotel & Convention Center.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a beautiful property with a spacious room.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Ronald,Thank you for your 5-star review! We take pride in the details and are thrilled they made for a remarkable stay! On behalf of the entire team at our Renaissance Tulsa Hotel & Convention Center, thank you for choosing us, and please visit again soon.Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Sheila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is amazing!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Sheila,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was plesent no complaints other than there was no blue Gatorade other than that had a wonderful time.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Victor,Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon.Best,Kyle LippeGeneral Manager

4/10 - 별로예요

Robert

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 21일
Dear Robert,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Allison

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked everything!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear Allison,We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon.Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty nice inside and out, Excellent
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 20일
Dear Alejandro,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best,Kyle LippeGeneral Manager

2/10 - 너무 별로예요

dan

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
booked this hotel mainly for our child to enjoy the heated pool but a note on the door dated 12-10 said they would have the issue taken care of in the next 24 - 48 hrs. and the current date was 12-16> not only us but other families with children were disappointed also! the next morning we went to have a continental breakfast and were informed breakfast (buffet at that) would be 16.95 per adult! I informed them of the disapointment we experiencd and I will not book at that hotel ever again
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 19일
Dear dan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the pool not being open by the stated date is below our standard and I apologize that the closure was not properly communicated. Additionally, I am sorry for your disappointment that our brand does not offer a continental breakfast. I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

R

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Pros: the room was as advertised, breakfast and dinner were reasonably priced and generally excellent quality; conference facilities were quite nice Cons: traffic noise on the west side of the building near the highway was awful, and i was high up; staff were unskilled on relating amenities at checkin and basic billing questions, pool and sauna were unavailable
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 14일
Dear R,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I regret that we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable stay our guests have come to expect from us.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Charles

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ivan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room is old the walls fail the wallpaper the shower is plug
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Ivan,I'm so sorry for your poor experience at our hotel and we are very sorry we did not meet your expectations. We value you as our guest and appreciate you taking the time to write. We hope to have the opportunity to welcome you for a more pleasurable experience.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Dylan Shaw

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 19일
Dear Dylan Shaw,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Kyle LippeGeneral Manager

6/10 - 괜찮아요

Debbie

좋아요: 청결 상태, 직원 및 서비스
The lobby is very welcoming and beautiful
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 25일
Dear Debbie,Thank you for taking the time to write. It's nice to hear that you enjoyed our inviting and welcoming atmosphere. It was a pleasure to host you; we look forward to welcoming you again with the expectation that your next stay will be even better.Sincerely,Kyle LippeGeneral Manager

6/10 - 괜찮아요

Adolfo

2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 12월 12일
Dear Adolfo,Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area.Sincerely,Kyle LippeGeneral Manager

4/10 - 별로예요

GEOFFREY

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 23일
Dear GEOFFREY,Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.Sincerely,Kyle LippeGeneral Manager

2/10 - 너무 별로예요

SAMUEL

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never stay here.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear SAMUEL,We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely,Kyle LippeGeneral Manager

4/10 - 별로예요

Ryan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Ryan,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for the issues you experienced and hope that we have the chance to redeem ourselves to you on a future visit.Sincerely,Kyle LippeGeneral Manager

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice stay
Definitely has an older vibe, feels very much like an Embassy Suites with the atrium in the center and I like that look. The rooms are very old fashioned with green floral carpets and heavy curtains but it was in good condition and the bed was comfy. We stayed on the club level which offered free breakfast that was fine, eggs, bacon/sausage and some pastries and fruit, totally acceptable and well presented. The happy hour charges $5 for each drink but has free snacks. We appreciated access to that lounge and it was always clean and inviting. The front desk staff were very sweet. We were disappointed that at this very large hotel and convention center there were no EV chargers at all, that’s pretty surprising for 2023 and they definitely need to get some of those added. Overall we enjoyed our stay.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Dear Amy,Thank you for taking the time to leave a review. It’s nice to know you enjoyed your overall stay! I sincerely appreciate your feedback on how we can serve you better next time, as we always strive to enhance the total guest experience. We can’t wait to welcome you back. Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Tatiana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay, everything was clean and exactly what was advertised.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Dear Tatiana,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Kyle LippeGeneral Manager

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay somewhere else!
Horrible customer service, hard beds, out of order pool, dirty bathroom, dingy carpet, stay somewhere else!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear James,I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

oleg

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear oleg,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best,Kyle LippeGeneral Manager

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice place, little dated.
Little dated, but well kept. Sofa and chair in room is really worn out. . I wish hotels.com lets you know at booking if their pool was out of service. Their staff was very pleasant.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 12일
Dear Thomas,We're happy to hear from you! It's great to know that you enjoyed our friendly service! We value your feedback, which highlights our successes and areas for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you travel to the area.Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Yekaterina

2023년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Work on it
After calling 2 days prior to make sure there was a pool and hot tub and we were told yes. Then arrive and we are told thar it has been out of service for a week and will be for another week. No one cleaned our rooms even after asking if we could get trash removed. No towels were brought. We were not allowed to sit in lobby even while drinking from bar becauae it was against the hotel policy. Since there were about 30 rooms booked for a bowling tournament i dought you get our business back. Staff not friendly at all.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 6일
Dear Anonymous,I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion. We hope to see you again.Sincerely,Kyle LippeGeneral Manager

6/10 - 괜찮아요

JIMENA AMPARO

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 25일
Dear JIMENA AMPARO,It was a pleasure to host you, and we appreciate your time reviewing our hotel. Guest satisfaction is of the utmost importance to us, and we regret we did not leave a more favorable impression. We continually strive to enhance our guest experience and look forward to delivering a future stay that is exceptional in every way. Sincerely,Kyle LippeGeneral Manager

6/10 - 괜찮아요

Whitney

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
High rates for outdated facility. Charged $10 per day for parking, I didn’t even bring a vehicle to the facility. Pay upwards of $200 per night and you must also pay for wifi. Expensive buffet breakfast that is sub-par and what you would normally get from a small chain or 2-3 star hotel.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Dear Whitney,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Additionally, our breakfast is typically a highlight of our guest experience so I apologize that you found it sub-par. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All great
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 29일
Dear james,We sincerely appreciate your choice to stay with us and for sharing your positive review. It is wonderful to hear that your experience with us was enjoyable in every aspect. It was a pleasure to host you; we hope to welcome you again soon.Best,Kyle LippeGeneral Manager

4/10 - 별로예요

Cortney 님, Omaha

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I definitely won’t be staying here again. The staff why checking in were very friendly and fast. However the hotel itself needs a lot of work. It’s definitely old with peeling wall paper, outdated everything, the bathtub made me wish I had shower shoes and there was a wasp problem in the room.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 27일
Dear Corney,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our dedicated team members and I look forward to sharing your kind words. I am disheartened though to hear our accommodations did not meet our high expectations. Providing top-notch accommodations is a priority for us, so I sincerely regret this has not been your experience. Your feedback will be shared to ensure we are doing all we can to provide every guest with an exceptional stay on every visit. I would love the opportunity to regain your confidence and continue to be your hotel of choice when visiting the Tulsa area.Sincerely,Kyle LippeGeneral Manager

8/10 - 좋아요

Neva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and clean
Nice staff and easy check in. Bed was comfortable and room was very clean. Hotel is in need of some repairs- wallpaper is peeling in common areas and one elevator was out of order all three days I was there.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 26일
Dear Neva,We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again, and we look forward to your next visit.Best,Kyle LippeGeneral Manager

4/10 - 별로예요

Chris

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
bathroom issues
Great to have a room on the 7th floor but wanted something close to the elevator. Carpet in room was coming up, bathtub was stained, grout was broken off and wallpaper was coming off wall. For what we paid for room, I was disappointed in how it looked. At one point, there was dog poop in one of the elevators and on the premises that needed to be picked up. The pool was not working when we checked in. I felt like this should have been a better experience.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Dear Chris,I’m sorry that you did not find us to be a good value and that the quality of your room and the elevator were not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely,Kyle LippeGeneral Manager

4/10 - 별로예요

Shelly

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just worn out
The hotel itself is very “worn” out, and they didn’t have my type Of room even though I prepaid for my room type!! They gave my room to someone else and Otis know an argument ongoing:
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Dear Shelly,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Rogers

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and nice hotel
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 24일
Dear Rogers,Our location has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to keep the hotel looking great and running smoothly so our location can really take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon!Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was great, but for some reason there was a smell of sewer in the lobby area. That was the only place we smelled it though.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Dear Diana,While it is wonderful to hear that we provided you with a great stay, we regret that you detected an odor in the lobby. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Travis

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Travis,It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Christina 님, Bixby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Dear Christina,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this entire venue ans people were the best!!!!
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 17일
Dear Tammy,What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Renaissance. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,Kyle LippeGeneral Manager

6/10 - 괜찮아요

David

2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 17일
Dear David,I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us.Sincerely,Kyle LippeGeneral Manager

2/10 - 너무 별로예요

TaLysa

별로예요: 청결 상태
답변 제공: GM 님, 2023년 10월 17일
Dear TaLysa,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Kyle LippeGeneral Manager

4/10 - 별로예요

TaLysa

좋아요: 직원 및 서비스
별로예요: 청결 상태
I took photos - our bathroom had so much mold :(
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Dear TaLysa,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.Sincerely,Kyle LippeGeneral Manager

10/10 - 훌륭해요

Kristine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 15일
Dear Kristine,Thank you for your review. I sincerely appreciate your recognition of our outstanding hospitality. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Kyle LippeGeneral Manager