Outdoor pool, sun loungers

Reviews of Pullman Singapore Orchard

4.5 out of 5
Pullman Singapore Orchard
270 Orchard Road, Singapore

Reviews

8.4

Very Good

Rating 10 - Excellent. 27 out of 65 reviews" "
Rating 8 - Good. 25 out of 65 reviews" "
Rating 6 - Okay. 8 out of 65 reviews" "
Rating 4 - Poor. 3 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

sam anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s proximity to shopping and food courts
Stayed 3 nights in Feb 2024
Response from Rob McIntyre, General Manager on Mar 25, 2024
Dear SamThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than I thought. Staff are friendly. Great options in the buffet but repetitive. Would appreciate more plant based options for the hot foods like vegetable broth soup/ noodles. Great location to get around - convenient. Close to Orchard Station and you can take the pathways from across the street to MRT.
Stayed 5 nights in Mar 2024
Response from Mer on Mar 12, 2024
We are delighted to hear that you have enjoyed your stays with us and thank you for your support. We would greatly appreciate if you could also share your compliments via Expedia and Google reviews for us. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jonny

Stayed 2 nights in Feb 2024
Response from Rob McIntyre, General Manager on Mar 21, 2024
Dear JonnyThank you for the high ratings and selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good. There was only 1 chair that came with the coffee table. So when we got some snacks we had to either eat on the bed or sit on the floor. The light switches were a little confusing as the labelling was not clear. Took a while to figure out
Stayed 2 nights in Dec 2023
Response from Rob McIntyre, General Manager on Dec 27, 2023
Dear GabrielThank you for taking the time to share your feedback regarding your recent stay with us.We understand your concerns regarding the seating arrangement in your room, and we sincerely apologize for any inconvenience this may have caused. We would like to assure you that we offer a range of room sizes and configurations to cater to different preferences and needs. We encourage you to contact us directly on your next visit, we will be more than happy to assist you in finding a room that better suits your requirements.We genuinely appreciate your feedback, and we hope that this experience will not deter you from considering us for future stays. If there are any specific preferences or requirements you have for your next visit, please feel free to share them with us, and we will do our best to make your stay as enjoyable as possible.We look forward to the opportunity to serve you better in the future.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Larcee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and hotel has a positive vibe
Stayed 5 nights in Dec 2023
Response from Rob McIntyre, General Manager on Dec 20, 2023
Dear LarceeThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Clean, decent space, great location. Excellent service.
Stayed 2 nights in Dec 2023
Response from Rob McIntyre, General Manager on Dec 11, 2023
Dear GuestThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Tobias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location on Orchard Road and good sized rooms. We will return.
Stayed 1 night in Dec 2023
Response from Rob McIntyre, General Manager on Dec 12, 2023
Dear TobiasThank you for taking the time to share your positive feedback! We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you back for another enjoyable stay.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

2/10 Terrible

davidson

Stayed 2 nights in Dec 2023
Response from Rob McIntyre, General Manager on Dec 8, 2023
Dear DavidsonThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Haslinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rob McIntyre, General Manager on Dec 6, 2023
Dear HaslinahThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Zaw Nyein

Stayed 8 nights in Nov 2023
Response from Rob McIntyre, General Manager on Dec 6, 2023
Dear Zaw NyeinThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Sarah

Stayed 8 nights in Nov 2023
Response from Rob McIntyre, General Manager on Dec 18, 2023
Dear SarahThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Vivian

Stayed 10 nights in Oct 2023
Response from Rob McIntyre, General Manager on Nov 20, 2023
Dear VivianThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Johan

Stayed 3 nights in Oct 2023
Response from Rob McIntyre, General Manager on Nov 6, 2023
Dear JohanThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Constantinos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Rob McIntyre, General Manager on Nov 1, 2023
Dear ConstantinosThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you have enjoyed your stay with us. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay, good location
I've stayed a Pullman hotels in Bangkok and Phuket, i would say my stay at Pullman Singapore didn't quite live up to my expectations. Not that anything was bad, although the breakfast were much better with more variety in Thailand.
Stayed 2 nights in Oct 2023
Response from Rob McIntyre, General Manager on Oct 30, 2023
Dear ThomasThank you for taking the time to share your feedback about your recent stay with us at Pullman Singapore Orchard.Your detailed feedback is essential to us as it guides our ongoing efforts to improve and provide a more exceptional guest experience. Your comments regarding breakfast experience is duly noted. Please know that we will review and enhance our breakfast offerings to ensure a more satisfying and diverse selection in the future.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Dinithi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, only need to go out of hotel for biggest shopping and dining amazing stay
Response from Rob McIntyre, General Manager on Oct 16, 2023
Dear DinithiThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 Okay

Nam Quoc

Business traveler
Liked: Cleanliness, staff & service
For a hotel with five stars, the breakfast was below average. In order to interact with guests, the chefs working the morning buffet line lack manners and decency. That has to change. The bathroom floor, including the sink and toilet bowl, is always wet when I take a shower.
Stayed 7 nights in Oct 2023
Response from Rob McIntyre, General Manager on Oct 11, 2023
Dear Nam QuocThank you for choosing to stay with us and for taking the time to share your feedback.While we are thrilled to receive a five-star rating from you, we are genuinely sorry to hear that your breakfast experience did not meet your expectations, and we apologize for any inconvenience caused. Providing a delicious and enjoyable breakfast is important to us, and we will be addressing your concerns with our culinary team to make necessary improvements in quality and variety.We take your comments about our restaurant staff's manners and decency seriously. We expect the highest level of professionalism and courtesy from our team members, and we will use your feedback to reinforce our training and customer service standards.We apologize for any discomfort this may have caused during your stay. Our Housekeeping & Engineering team will investigate this matter further to identify and rectify any maintenance issues to ensure a more comfortable experience for all our guests.We sincerely appreciate your feedback, and your comments will be instrumental in helping us enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable stay.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Rob McIntyre, General Manager on Oct 10, 2023
Dear GuestThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Lourdes, New York

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
location location location, room was comfortable, would have liked a work table and better cleaning service.
Stayed 4 nights in Sep 2023
Response from Rob McIntyre, General Manager on Sep 22, 2023
Dear LourdesThank you for taking the time to share your feedback about your recent stay with us.We understand your concern about the absence of a working desk and the level of cleanliness during your stay. Please accept our sincere apologies for any inconvenience you experienced. Please know that we will be addressing these issues promptly to enhance the overall guest experience.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us directly if you have any further suggestions or if there is anything we can do to make your next stay even more enjoyable.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Affan

Stayed 3 nights in Aug 2023
Response from Rob McIntyre, General Manager on Sep 4, 2023
Dear AffanThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

STEVEN

Stayed 3 nights in Aug 2023
Response from Rob McIntyre, General Manager on Sep 4, 2023
Dear StevenThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

stewart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the extra bed is hard
Stayed 4 nights in Aug 2023
Response from Rob McIntyre, General Manager on Aug 29, 2023
Dear StewartThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

stewart

Stayed 3 nights in Aug 2023
Response from Rob McIntyre, General Manager on Aug 29, 2023
Dear StewartThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Manwar

Stayed 5 nights in Aug 2023
Response from Rob McIntyre, General Manager on Aug 29, 2023
Dear ManwarThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 Okay

Nancy Leung

Stayed 4 nights in Aug 2023
Response from Rob McIntyre, General Manager on Aug 29, 2023
Dear NancyThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

RAKAN

Stayed 3 nights in Aug 2023
Response from Rob McIntyre General Manager on Aug 11, 2023
Dear RakanThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet large rooms
Stayed 1 night in Aug 2023
Response from Rob McIntyre, General Manager on Aug 7, 2023
Dear PaulThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

sundari

Stayed 2 nights in Jul 2023
Response from Rob McIntyre General Manager on Jul 27, 2023
Dear SundariThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 Okay

Romeo

Stayed 3 nights in Jul 2023
Response from Rob McIntyre, General Manager on Jul 25, 2023
Dear RomeoThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rob McIntyre, General Manager on Jul 7, 2023
Dear GeorgeThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

4/10 Poor

Vinh Hong

Stayed 2 nights in Jun 2023
Response from Rob McIntyre on Jul 4, 2023
Dear Vinh HongThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Peter

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from From Pullman Singapore Orchard Management Team on May 30, 2023
Thank you for rating and staying at Pullman Singapore Orchard.We do hope to have the pleasure of welcoming you back for another experience some time very soon.

6/10 Okay

Elly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable stay but room service inadequate
Nicely renovated hotel with a popular bar/ lounge. Breakfast was sufficient but could be better. I really liked the long breakfast hours 630-1100am. The pool was lovely. We stayed for four nights and not once did room service replenish the toiletries or tea bags / coffee pods, also I lost something which I kept in the bathrobe pockets as the staff replaced it with a new bathrobe without checking pocket content first.
Stayed 4 nights in May 2023
Response from From Pullman Singapore Orchard Management Team on May 30, 2023
Thank you for choosing Pullman Singapore Orchard and taking the time to share your review with us.I would like to offer my sincere apologies for this negative experience. We are committed to providing comprehensive training to our team members to ensure the highest level of service. Rest assured, we will take the necessary steps to ensure that our staff receives the proper training and development opportunities.I sincerely hope that we will get the opportunity to redeem ourselves and that we will have a chance to welcome you back at Pullman Singapore Orchard again.

6/10 Okay

Elly

Stayed 4 nights in May 2023
Response from From Pullman Singapore Orchard Management Team on May 31, 2023
Dear EllyThank you for staying at Pullman Singapore Orchard. We genuinely hope to have the opportunity to welcome you back to Pullman and provide you with an improved experience.

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but the room lacks working table and chairs especially iv stayed in premier room buy overall is so so
Stayed 4 nights in May 2023
Response from From Pullman Singapore Orchard Management Team on May 30, 2023
Thank you for staying at Pullman Singapore Orchard. I am sorry to hear that you did not leave our hotel entirely satisfied during your stay. As we strive to continually improve, we have shared this with the teams for their review and action. I sincerely hope that we will get the opportunity to redeem ourselves and that we will have a chance to welcome you back at Pullman Singapore Orchard again.

8/10 Good

stewart

Stayed 4 nights in Apr 2023
Response from From Pullman Singapore Orchard Management Team on May 30, 2023
Thank you for rating and staying at Pullman Singapore Orchard. We do hope to have the pleasure of welcoming you back for another experience some time very soon.

8/10 Good

Susan

Stayed 3 nights in Apr 2023
Response from From Pullman Singapore Orchard Management Team on May 30, 2023
Thank you for rating and staying at Pullman Singapore Orchard. We do hope to have the pleasure of welcoming you back for another experience some time very soon.

10/10 Excellent

David

Stayed 5 nights in Mar 2023
Response from From Pullman Singapore Orchard Management Team on May 30, 2023
Thank you for high ratings and staying at Pullman Singapore Orchard. We do hope to have the pleasure of welcoming you back for another experience some time very soon.

10/10 Excellent

SEUNG KI

Stayed 1 night in Mar 2023

10/10 Excellent

Pui Ching

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Domt like the location of gym room and swim pool. When you go to gym room or swim pool you have you walk through the bar at 4th floor. it's really make me feel uncomfortable after using those facilities and then walk through bar and then back to lift lobby.
Stayed 4 nights in Mar 2023
Response from Isaac Molina on Mar 10, 2023
Dear Pui Ching,Thank you for sharing your feedback with us on your recent stay.I have taken note of your disappointment and will find a solution for this matter.I would like to apologize for the inconveniences that it has caused you.Once again, thank you for choosing Pullman Singapore Orchard for your choice of stay in Singapore.Hope to welcome you back again.Best Regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A portion of the hotel is under construction. But, it didn't bother me nor did it cause any disturbance during my stay. Stayed for 4 days. My room was recently renovated. Great location. Breakfast was good too.
Stayed 3 nights in Jan 2023
Response from Isaac Molina on Feb 13, 2023
Dear Marie,WOW!! Perfect Score !!We are delighted to know that we are able to meet and exceed your expectations during your stay with us.At the same time, please do accept my sincere apologies for the minor works that is still ongoing in the hotel.I am sure that our team members will be happy to see your positive experiences which, no doubt, will motivate them to continuously do better for all of our guests.We look forward to welcoming you back in the not-so-distant future and do follow our insta page @pullmansingaporeorchard for more news, promotions and exciting deals.Thank you Marie.Stay well always,Isaac MolinaDirector of OperationsPullman Singapore Orchard

8/10 Good

wiewie

Stayed 2 nights in Jan 2023
Response from Isaac Molina on Mar 9, 2023
Dear wiewie,Thank you for taking the time to share with us your feedback.It seems that you have scored us 4 out of 5. I understand we are not perfect but we will do our best to ensure that we continue to enhance our products and services so that we are able to provide a better experience for you in your next visit.Once again, thank you for choosing Pullman Singapore Orchard as your preferred choice of hotel during your stay.Best Regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard

8/10 Good

Nat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Response from Isaac Molina on Jan 15, 2023
Dear Nat,Thank you so much for sharing your positive experiences in Pullman Singapore Orchard with us!It is through your feedback that motivates our team members and allowing them to continue achieving higher meaningful service to all of our guests.We hope to welcoming you back to Pullman Singapore Orchard in the near future.Best regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard

10/10 Excellent

Renate

Tolle Lage, tolles Hotel, sehr freundliches Personal
Stayed 6 nights in Mar 2024
Response from Rob McIntyre, General Manager on Mar 22, 2024
Dear RenateThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 Excellent

Natsumi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からのアクセスか良い。スタッフが皆とても親切。私は英語をあまり話せないが、ゆっくり分かりやすく話してくれたので困ることがなかった。カクテルも朝ご飯もとても美味しい。
Stayed 1 night in Feb 2024
Response from Rob McIntyre, General Manager on Feb 14, 2024
Dear NatsumiThank you so much for your positive review! We are thrilled to hear that you enjoyed your stay with us. We always strive to provide excellent service, and it is wonderful to hear that our staff made you feel welcome and accommodated your language needs. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Yoshinori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rob McIntyre, General Manager on Jan 22, 2024
Dear YoshinoriThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Masaaki

Stayed 1 night in Oct 2023
Response from Rob McIntyre, General Manager on Oct 30, 2023
Dear MasaakiThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you have enjoyed your stay with us. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 Good

Esther

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Rob McIntyre, General Manager on Jul 6, 2023
Dear EstherThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
5 star Design with 3 star service. Friendly but not 5 star service. Room’s carpet a bit smell and lots of stained already.
Stayed 2 nights in Jan 2023
Response from Isaac Molina on Feb 3, 2023
Dear Sir/Ma'am,Thank you for sharing with us your feedback on your recent stay.While you have indeed appreciated the hotel design, it seems that other areas we have fallen short especially service and room carpet.Would it be possible for you to reach out to me on isaac.molina@accor.com so that we are able to rectify and also taking this opportunity to improve ourselves.Looking forward to hearing from you and once again, i do appreciate your time.Best Regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard