실내 수영장

더 존스타운 에스테이트 여행 후기

4 out of 5
더 존스타운 에스테이트
Johnstown Estate, Enfield, Co. Meath

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 369개 이용 후기 중 195개" "
평점 8 - 좋아요. 369개 이용 후기 중 113개" "
평점 6 - 괜찮아요. 369개 이용 후기 중 32개" "
평점 4 - 별로예요. 369개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 369개 이용 후기 중 9개" "

9.2/10

청결 상태

8.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Regina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a very enjoyable weekend and would highly recommend to friends
2024년 3월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 4월 3일
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful Ground, gym and pool. Food is good.
2024년 3월에 2박 숙박함
답변 제공: Joseph Braganza 님, 2024년 4월 3일
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.

6/10 - 괜찮아요

Lauren 님, La Jolla

I stayed one night, hoping to relax after a few days on the road. Condition of the bathroom was poor- mildew in the shower. Hairdryer was attached to the dresser so barely could get to the mirror. Most disappointing was that the hotel gym and pool was flooded with locals- there was literally no room for me to enjoy the facilities. Tried to order room service and they didn’t pick up the phone after a minute. In summary, close to the Highway and pretty outside but the guest experience inside was quite lacking
2024년 3월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 4월 3일
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate.We appreciate your candid feedback that we have taken on board and we are sorry for the inconvenience caused to you during the stay due to shortfalls in our facility that impacted your seamless experience during your stay. I can assure you that this has been addressed with our Accommodation and Leisure management team so that we have preventive measures put in place to avoid such issues in the future.We appreciate you choosing to stay at The Johnstown Estate Hotel & Spa. Hope to see you again soon,

8/10 - 좋아요

Martina

2024년 3월에 1박 숙박함

8/10 - 좋아요

Pat

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 4월 3일
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.

10/10 - 훌륭해요

Philomena

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 3월 1일
Thank you for taking the time to give us your opinion through the online review, all guest feedback is extremely important to us because it is only through such constructive information from our guests that we can assess and continuously improve the service standards that we strive for at the Johnstown Estate. We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We look forward to welcoming you back soon.With Kindest Regards

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stopover on the way to Sligo
Handy location 1 minute off the N4 Friendly staff, clean comfortable room Very good breakfast Some of the leisure centre could do with refurbishing.
2024년 1월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 2월 12일
Dear Peter,Thank you very much for choosing to stay at the Johnstown Estate hotel and spa during your recent visit.We thank you for your compliments of our team members and the product, I have taken note of your constructuve feedback on the leisure centre for future consideration.We look forward to welcoming you back

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, friendly, clean and good breakfast
2024년 1월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 1월 24일
Dear Denise,Thank you very much for choosing to stay at The Johnstown Estate and Spa during your recent visit.We are delighted to hear that you had a wonderful time a the hotel and enjoyed the facilities that we have in offer. We appreciate you taking the time to give us your feedback and we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Brenda

2024년 1월에 3박 숙박함
답변 제공: Joseph Braganza 님, 2024년 1월 24일
Dear Brenda,Thank you very much for choosing to stay at The Johnstown Estate and Spa during your recent visit.We are delighted to hear that you had a wonderful time a the hotel and enjoyed the facilities that we have in offer. We appreciate you taking the time to give us your feedback and we look forward to welcoming you back in the near future.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 1월 24일
Dear John,Thank you very much for choosing to stay at The Johnstown Estate and Spa during your recent visit.We are delighted to hear that you had a wonderful time a the hotel and enjoyed the facilities that we have in offer. We appreciate you taking the time to give us your feedback and we look forward to welcoming you back in the near future.

2/10 - 너무 별로예요

Nicola

2023년 12월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2024년 1월 3일
Dear Nicola,Thank you very much for choosing to stay at the Johnstown Estate Hotel and Spa during your recent visit.we are extremely sorry for any inconvenience caused to you during your stay. kindly let us know if there was anything we could have done better to enhance your accomodation at the hotel.Once again thank you for your feedback and we look forward to welcoming you back.

8/10 - 좋아요

Kevin

Was good
답변 제공: Joseph Braganza 님, 2024년 2월 12일
Dear Kevin,Thank you very much for choosing to stay at the Johnstown Estate Hotel and Spa during your recent visit.We thank you for your comments and look forward to welcoming you back in the future.Regards

6/10 - 괜찮아요

Katie

2023년 11월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 11월 27일
Thank you for taking the time to give us your opinion through the online review. All guest feedback are extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.Please accept our sincere apologies for any inconvenience caused to you during you stay at the hotelWe appreciate you choosing to stay at The Johnstown Estate Hotel & Spa. Looking forward to seeing you again

10/10 - 훌륭해요

Siobhan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 11월 27일
Thank you for taking the time to give us your opinion through the online review. All guest feedback are extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We appreciate you choosing to stay at The Johnstown Estate Hotel & Spa.

10/10 - 훌륭해요

Deana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed everything about Johnstown Estate! Such a relaxing atmosphere. So grateful for easy parking and the helpful staff. Absolutely beautiful grounds and excellent accommodations. Very friendly people. Enjoyed our first Guinness in Ireland at The Coach House. Our only regret is that we couldn’t stay longer. Highly recommend, but give yourself a few days to really enjoy!
2023년 9월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 11월 27일
Thank you for taking the time to give us your opinion through the online review. All guest feedback are extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.We appreciate you choosing to stay at The Johnstown Estate Hotel & Spa. Looking forward to seeing you again

10/10 - 훌륭해요

Paula

2023년 9월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

4/10 - 별로예요

karen

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 - 좋아요

Yvonne

2023년 9월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 - 훌륭해요

Christian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpfull employes
2023년 8월에 7박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

6/10 - 괜찮아요

Graham

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

8/10 - 좋아요

Janet

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property setting in fabulous grounds. Staff very friendly and welcoming. Rooms well appointed and comfortable.
2023년 8월에 2박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

Seamus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 - 훌륭해요

Seamus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs up
Was great hotel to stay in
2023년 8월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 9월 21일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. I have taken note of you feedback and we will look into options that will assist guest with transfers.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you. We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 - 훌륭해요

Jo

2023년 8월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

10/10 - 훌륭해요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

2/10 - 너무 별로예요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Avoid
Stay was ruined by a dispute with some resident of a lodge on site resulting in him blaring a siren all night long. Absurd situation to be in, and it totally ruined the stay
2023년 7월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are extremely sorry to hear that you did not have a enjoyable time at the hotel due to the noise disturbance, please be rest assured that the issue is resolved.

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptional service by the staff. Great Spa facilities and dining. There seems to be an undertone from the residents that live in the lodges at the hotel. Walls painted with messaging and a banner put up stating about the owner of the hotel. Not nice to see especially from your hotel window.
2023년 7월에 3박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

10/10 - 훌륭해요

Norah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
A lovely hotel with excellent service, room beautifully presented, nice bar/restaurant. excellent breakfast choices and lovely walks around the grounds
2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

4/10 - 별로예요

Niamh

2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are extremely sorry to hear that you did not have a enjoyable time at the hotel due to the low rating, therefore i would appreciate if you let us know if there was anything specific that we could have done better.

8/10 - 좋아요

Curtis 님, Punta Gorda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check-in staff was excellent, but the check-out staff was not so much. The meal we had at the property was excellent, and so was the server. The room did not have a luggage rack to put luggage on, and the room was pretty stuffy upon arrival. With no a/c, they should have opened the windows before arrival, as it takes a while to cool it down.
2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 8월 12일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us. It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 5박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 30일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 - 좋아요

Stuart

2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 29일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

6/10 - 괜찮아요

Gra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 29일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate. We strive for consistency and are constantly looking for new ways to make each guest's stay memorable. Could you please provide us with additional information so that we can better understand where we fell short of your expectations, and how we can better serve you during your next stay. That feedback would be very beneficial to us.We look forward to hearing from you. We hope to have another opportunity to make amends,

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we went for breakfast. Things went wrong we were ushered to a seating away from the dining area. All good self service food gorgeous but there was ONE girl at the end of the counter trying her best to toast bread for everyone.when we got back to the table with was now a cold breakfast. There was no salt or Anything else on the table. I stirred my tea with the handle of the breakfast spoon.
2023년 6월에 2박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 29일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We have taken note of all the details highlighted by you and have dessiminated it to our food and beverage operation team.We thank you for choosing to stay at the Johnstown Estate during your recent visit.

10/10 - 훌륭해요

Lorraine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Fabulous hotel, great location & grounds
2023년 6월에 4박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 25일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

Keith

2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 25일
Thank you for taking the time to give us your opinion through the online review, All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

Stephen

2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza - Front Office Manager 님, 2023년 6월 21일
Thank you for filling out the Survey Questionnaire. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 21일
Thank you for filling out the Survey Questionnaire. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

Adam

2023년 6월에 1박 숙박함
답변 제공: Joseph Braganza Front Office Manager 님, 2023년 6월 16일
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 5박 숙박함
답변 제공: Joseph Braganza Front Office Manager 님, 2023년 6월 16일
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 16일
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

8/10 - 좋아요

Caitriona

2023년 5월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 16일
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

6/10 - 괜찮아요

Shirley

2023년 5월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 16일
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We have taken note of your rating, hence we would be more than happy to hear more details of your experience so that we can review our areas of concerns and ensure that measures are put in place to avoid such recurrences in the near future.We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay, beware short staffed
Overall the hotel is clean, has beautiful facilities and a great location. The food is tasty in the dinner restaurant, and there is plenty to keep one occupied for a restful and relaxing stay. That being said, for a 4 star hotel and the price paid there were a number of hiccups. 1) Hotel was crazy busy for the May bank holiday weekend and short staffed all the way around 2) Check in time was supposed to be 4pm and there was a line of people arriving - but rooms were not ready. We ended up being sent to bar to wait (they took our luggage) - which was also packed full. 3)After 45 min, our room was ready and we had to wait on bags to be brought up. This delay cut into the time we had to use the leisure centre and saunas before they closed at 7pm (got there at 6 instead of 5). That was disappointing. 3) Dinner that night took 3x asking to get a pitcher of water and the cocktail menu, food came without cutlery (2x asking) and then had to ask twice for the bill. 4) upon check-in I gave my card to put on the room so we could charge dinner / room service and not need to carry handbag etc. When we went to pay, and asked to charge to the room - the card hadn't been opened/put on the room. This meant one of us had to wait with the server while the other had to go get the card to pay. 5) wait staff needed better trained. We asked for tea, they brought that but didnt bring the sugar/milk to go with it. Asked for sugar/milk and they didnt bring a spoon...
2023년 4월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 16일
Thank you for taking the time to give us your valuable feedback. All guest feedback is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that your positive comments on the location and the food & beverage quality however I have taken note of all your comments on each area highlighted in your review, this have been shared with our department heads so that we can analyse it in detail and ensure necessary measures are put in place including trainings . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences that we strive to acheive and are proud off as a team.We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soonWith kindest Regards

10/10 - 훌륭해요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, relaxing and quiet.
답변 제공: Joseph Braganza 님, 2023년 4월 27일
Thank you for your feedback It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

4/10 - 별로예요

Robert

2023년 4월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 5월 5일
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.I am concerned to see your have rated us very low on your stay, therefore would appreciate if you could let us know if there was anything specific we could have done better to ensure that you have a wonderful time at the hotel.

10/10 - 훌륭해요

Liam

2023년 4월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 6월 16일
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful hotel with excellent spa facilities, friendly staff and hearty breakfast. Will definitely stay again
2023년 4월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 4월 27일
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon

10/10 - 훌륭해요

Paula

2023년 4월에 1박 숙박함
답변 제공: Joseph Braganza 님, 2023년 4월 27일
Thank you for your feedback, It is extremely important to us because it is only through such constructive information from our guests that we are able to assess and continuously improve the service standards that we strive for at the Johnstown Estate.We are delighted to hear that you enjoyed your stay with us . It is our goal to make our guests feel at home and well-cared for by our team, resulting in exceptional experiences - and I am glad that we were able to do so for you .We appreciate your choosing to stay at The Johnstown Estate Hotel & Spa and hope to see you again soon