실내 수영장

빌리지 호텔 애버딘 여행 후기

4 out of 5
빌리지 호텔 애버딘
Prime Four, Kingswells, Aberdeen, Scotland

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 956개 이용 후기 중 455개" "
평점 8 - 좋아요. 956개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 956개 이용 후기 중 114개" "
평점 4 - 별로예요. 956개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 956개 이용 후기 중 32개" "

9.2/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

oliver

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel and friendly staff. 8/10
2024년 3월에 3박 숙박함

8/10 - 좋아요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed many times at Village hotels and opt for the " upper deck " rooms , giving access to the leisure facilities and sky tv in your room . However on this stay we noted that there is no longer the Nespresso machine in the room and the Bose sound system. The location of this hotel is on the edge of the city and a short drive into the centre.
2024년 3월에 1박 숙박함
답변 제공: Bob 님, 2024년 3월 25일
Thank you Alan for sharing your feedback with us from your recent stay here. Whilst i'm pleased to read your overall stay was very good, i'm sorry for any confusion over the upper deck amenities. The nespresso coffee & bose sound systems were removed from the rooms, in all our hotels, and from our website amenities list several years ago. We as a company are currently looking at the in room amenities.I do hope we will welcome you back again soon.Best regards, Bob

10/10 - 훌륭해요

Christodoulos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 2박 숙박함
답변 제공: Bob 님, 2024년 3월 14일
Thank you Christodoulos for sharing your 10 star review.Delighted you enjoyed our hotel so much and the team looked after you so well.Hope to see you again soon.Regards, Bob

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Frequent buses to get in/out of Aberdeen. Very good breakfast.
2024년 3월에 2박 숙박함
답변 제공: Bob 님, 2024년 3월 11일
Great to read you enjoyed your stay with us Sandra, especially our great breakfasts,and that the team looked after you so well too.Hope to see you again soonRegards, Bob

10/10 - 훌륭해요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to office. Love the pool and gym facilities
2024년 2월에 1박 숙박함
답변 제공: Bob 님, 2024년 2월 23일
Many thanks for the 5 star review of your recent stay here with us Karen, delighted you enjoy your time here so much, especially our great pool & gym facilities.Hope to welcome you back again soon.Regards, Bob

8/10 - 좋아요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel - only disappointments was at breakfast - you are given teacups - mine had a chip on it and also no fried eggs
2024년 2월에 1박 숙박함
답변 제공: Bob 님, 2024년 2월 9일
Thank you for sharing your feedback with us Ian and i'm delighted to read you enjoyed your stay with us so much. I'm so sorry to read you had a chip on your cup. I will have the team check all these to ensure we have no repeat. We do also offer fried or poached eggs, as per the buffet signage, as an alternative to the scrambled on the buffet. Just ask your server who will be delighted to have the chef prepare this and bring to your table.Hopefully we will welcome you back again soon.Best regards, Bob

2/10 - 너무 별로예요

Liam

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No bed guards for kids no beds for kids even tho we requested it
2023년 12월에 2박 숙박함
답변 제공: Bob 님, 2024년 1월 9일
Thank you Liam for sharing your feedback. I'm sorry your request was not met for a rollaway bed but we do not advertise, offer or indeed have these beds in the hotel to provide, hence we were unable to meet this request. Our website also states this. As the age of the child was also not noted in your request, a cot was provided. I'm sorry this was unsuitable. I do hope we have the opportunity to welcome you back again. We do offer interconnecting rooms that allows parents to be in adjoining rooms for any future stays with us. Many thanks againBob

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last minute stay
Last minute stay due to power cut. Nice room and smart bathroom with shower. We ate in the restaurant and were served a nice meal. Good to see someone in charge.
2023년 12월에 1박 숙박함
답변 제공: Bob 님, 2024년 1월 2일
Many thanks for the 10/10 review of your recent stay here, delighted you had such a nice time and the team looked after you so well throughout. Hopefully we will have the opportunity to welcome you back again soon, under better circumstances. Best regards, Bob

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Robert

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Susan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disaster of a place .hotel not clean blinds oh
My stay at Aberdeen village hotel was distar.would not recommended to any friends .hardly any people speak English all polish.also I was booked for two nights .but left after one .from the lift door to room and inside room carpets are all dirty .room smelling also no heating on freezing I told reception and nothing done .Dustbin in bathroom not emptied blinds in room not cleaned a empty bottle in bathroom you would have thought that the bed sheet was turned over and used before I could not sleep in bed I lay on top of quilt .breakfast was not hot no fried eggs only scrambled .no one said why are you not happy .I would give his hotel a two star only .bar area you have to wait to be served as the lady was taking orders for food and serving it up .this was meant to make me happy as I just came out of hospital .instead it depressed me .A complete disaster .I asked for manager and they said no he is not here.and just as I was leaving I saw him go to office and I asked for a nights refund as I only used one night and they said no .I would not evening take my grandchild there for swimming .bad and dirty place all cleaners are polish .I did not like the idea of cleaners entering my room when I went down for breakfast .when they new I was meant to be there for two nights .my friend who was there with me left early evening as the room was freezing .so I was solo .then my daughter came to pick me up to go home and she said it was a disay .such a shame the Delta Marriott is closing .
2023년 12월에 2박 숙박함
답변 제공: Robert 님, 2023년 12월 22일
Good afternoon Susan. Whilst i am sorry you encountered some challenges, i must refute the majority of your comments.The nationality of my team here is of no consequence and frankly irrelevant. You did unfortunately highlight this on several occasions during your stay, including to the foreign nationals themselves. Both my F&B manager and duty manager spent considerable time with you throughout the evening dealing with many challenges that arose with you. It was at this point they informed you that you would be refused further bar service due to your demeanor.I was firstly made aware of your issue and behaviour only when i met you personally at reception where you opted to pull my arm and attempt to kiss me. I find this wholly unacceptable also.Subsequently, we did not refuse your multiple requests for a refund but we did advise that as your booking was paid through a separate agent, the request would need to be made with them directly. We cannot refund monies to your personal card when the rooms were not paid by yourself.Susan, i fully accept that as a hotel, we will indeed get things wrong from time to time and my sincerest apologies for any shortcoming we had.Best regards, Bob

10/10 - 훌륭해요

Stuart

좋아요: 숙박 시설 상태 및 시설
Great place
2023년 12월에 1박 숙박함
답변 제공: Robert 님, 2023년 12월 19일
Many thanks for the 5 star review Stuart, great to hear you enjoyed your time with us so much.Hopefully we will welcome you back again soon.Best regards, Bob

6/10 - 괜찮아요

Chris

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Karl Wilding

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 stars
Fantastic hotel, a little bit out of the way from the centre of Aberdeen but it didn’t spoil our stay, the food in the restaurant is amazing and the staff are great, would definitely recommend it and I’ll definitely book again in the future.
2023년 12월에 1박 숙박함
답변 제공: Robert 님, 2023년 12월 19일
Thank you for the 10/10 review of your recent stay here Karl, delighted you enjoyed your time here so much, especially the Pub & Grill, and that the team looked after you so well throughout too!.Look forward to welcoming you back again soon.Best regards, Bob

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 숙박 시설 상태 및 시설
Room very cold, unable to change the heater settings as they were locked on the display. Service in the bar, at the check in desk and restaurant average.
2023년 12월에 2박 숙박함
답변 제공: Robert 님, 2023년 12월 19일
Thank you for sharing your feedback from your recent stay here with us. I'm so sorry you had some issues with the A/C. We did have some faults arise in a few rooms that have thankfully been fully resolved now, allowing guests to adjust the temperature to suit their preferences. Thank you once again and i hope to welcome you back again soon. Best regards, Bob

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Villiage hotel Dyce
Nice fairly new hotel. Good amenities with gym, pool, coffee shop. Fairly basic burger orientated menu but tasty. My room had a mouldy ceiling and mould around shower tray which is dissappointing. Breakfast was good. Decent sausages!
2023년 12월에 1박 숙박함
답변 제공: Robert 님, 2023년 12월 19일
Thank you Richard for sharing your review with us. Great to read you enjoyed the facilities so much, especially our gym, pool and Starbucks. I will have my maintenance team look into your room comments ans this certainly does not reflect our normal comments received.Hope to see you again soon.Best regards, Bob

10/10 - 훌륭해요

Jeff

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

ALAN

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor value on food
A little disappointed with poor value on food at restauarant. Took an offer to save 10% , but then it transpires than you have to order, starter, main & desert at the same time to qualify for this - unusally (and un expected) soft drinks are excluded from this voucher. And £4.25 for a dispensed Coke is a rip off. Staff and management uninterested about this. so our 10% saving turned into a 10% penalty. This is my regular Aberdeen hotel - but with the excellent ALoft nearby - this will no longer be my 1st choice. Little things make the difference .
2023년 11월에 1박 숙박함
답변 제공: Bob 님, 2023년 11월 22일
Thank you Alan and I'm sorry to read you were disappointed with our offer. This is a food led package bundle offer, which is why it needs to be processed at the same time to take advantage of the offer. We do not advertise any drinks being included in this. We do also regularly price check ourselves against our competitors and ensure are prices are always at their best price point.I do hope we have the opportunity to welcome you back again soon.Best regards, Bob

10/10 - 훌륭해요

Jimmy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well worth staying
Always lovely to stay here. The staff are alts so helpful
2023년 11월에 2박 숙박함
답변 제공: Bob 님, 2023년 11월 22일
Many thanks for posting your 10/10 review of your recent stay here Jimmy, great to read you love staying here and that the team look after you so well too!Hope to see you again soon.Best regards, Bob

10/10 - 훌륭해요

Megan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely great Would definitely come back
2023년 11월에 2박 숙박함
답변 제공: Bob 님, 2023년 11월 13일
Many thanks for the 5 star review Megan, great to read you enjoyed your stay with us so much and the team looked after you so well too. Hope to welcome you back again soonRegards, Bob

10/10 - 훌륭해요

peter wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed in 14 different hotels during our holidays and the Village Hotel in Aberdeen was the BEST!
2023년 11월에 2박 숙박함
답변 제공: Bob 님, 2023년 11월 13일
Absolutely great to read we were the best of 14 Peter, and thank you for sharing.Hope to see you again soonRegards, Bob

8/10 - 좋아요

Lesley

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice just what we needed sadly no vegan options in restaurant. Liked that there was a Starbucks in the hotel.
2023년 11월에 1박 숙박함
답변 제공: Bob 님, 2023년 11월 13일
Thank you Lesley for sharing your feedback. We do indeed have vegan options on the menu and the team will be happy to provide you with some additional options if there is nothing to suit.Hope to welcome you back again soon.Regards, Bob

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay, poor breakfast
I stay here regularly and always enjoy my stay, good sized rooms with comfortable beds. The big disappointment this Time was how much the breakfast selection and quality has gone down hill..
2023년 11월에 2박 숙박함
답변 제공: Bob 님, 2023년 11월 13일
Thank you Samuel for sharing. Great to read you enjoyed your stay with us, our great rooms and comfortable beds.I will look into your breakfast comments today, and action accordingly where necessary, as we have now added several new items to enhance the buffet and it is disappointing to read you viewI do hope we can welcome you back again soon.Regards, Bob

8/10 - 좋아요

Peter

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel rooms well equipped and good; gym is excellent, restaurant bar didn’t have wine (but restaurant did), food (we were told up to 40 min wait, it turned up in 20 - really nice and wine! Young lady waiter was very good. Breakfast was a bit poor (wanted to sit one place, was told I had to sit another (because it was out of order of tables) - no fruit salad, porridge nice.
2023년 11월에 1박 숙박함
답변 제공: Robert 님, 2023년 11월 3일
Many thanks Peter for sharing your feedback with us from your recent stay here. Great to read you enjoyed your time here and the team looked after you so well. I will of course look into your comments with the respective managers.Hope to see you again soon, Best regards, Bob

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff really helpful, rooms are decent and facilities at the village are always a relief to occupy your stay. Downsides; Tv channels aren’t mainly HD not enough sockets within room Food seemed pricey compared to other bar/grills at village resorts
2023년 10월에 2박 숙박함
답변 제공: Robert 님, 2023년 10월 30일
Many thanks for the 5 star review of your recent stay here Joey. Great to read you enjoy our hotel and facilities so much. I will have the team look into your comments on the TV as HD should be available on all our channels.Hope to see you again soon.Best regards, Bob

10/10 - 훌륭해요

Shirley

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Graham

Rooms starting to look a little old. Carpets need cleaning. No waitress service for lunch on Monday. Really disappointed to see bar close at 10:15pm on Monday then get thrown into darkness at 11pm. Room rates this week were expensive and there are better higher value choices for less elsewhere in the city.
2023년 10월에 2박 숙박함
답변 제공: Robert 님, 2023년 10월 23일
Many thanks for your feedback Graham. We are in the process of completing our room refresh program and have decorators on site as i reply. While our Pub does operate on a order at the bar service, i was made aware of the bar closing early due to being quiet and i have addressed this as it was too early. My apologies for any inconvenience caused and i hope to welcome you back again soon.Best regards, Bob

6/10 - 괜찮아요

NEILL

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Natasha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was a shambles. Every table was dirty and needed cleared. We had dirty cups on our clean table. Buffet selection was poor and the bread was very stale.
2023년 9월에 1박 숙박함
답변 제공: Briana 님, 2023년 10월 17일
Thank you Natasha for your feedback and I am sorry you had some frustrations in regards to the breakfast. We did have a large group staying with us the evening prior which has impacted the staff's speed of service and to to replenish some of the items. However, we will certainly review our scheduling when we are expected to be busier than usual to ensure we are able to accommodate our groups along with other guests like yourself. My sincere apologies and I really hope we can welcome you back soon to allow us this is certainly not our standard level of service we aim to provide for our guests even when it may be busier than usuall. Warm regards, Briana.

10/10 - 훌륭해요

Natalie

가족 여행
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Poor food and loud gym music
The food is ridiculously expensive for what you get, a single soggy piece of lettuce in the 'gourmet burger' and that's it. Service was poor. Loud music starts at 7am sharp in the gym and will wake you up.
2023년 10월에 1박 숙박함
답변 제공: Bob 님, 2023년 10월 3일
Thank you for sharing your feedback with us from your recent stay here with us. I'm so sorry you were disturbed by some music. I have already addressed this with my Leisure club team. Should you have any issues with our food quality, or prefer to have additional items, please do speak with one of our servers who will be delighted to assist.I hope to welcome you back again soon.Best regards, Bob

4/10 - 별로예요

Scott

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Disappointing
Requested to be moved rooms due to being woken early by the gym classes, reception staff weren’t the most cooperative. Appalling service in the restaurant, waiting over 30minutes for dessert. Long waits to be served even in a deserted restaurant. First time staying here having always stayed in other Village hotels, very disappointing.
2023년 9월에 3박 숙박함
답변 제공: Robert 님, 2023년 10월 3일
Thank you Scott fore sharing your feedback with us from your recent stay here. I'm so sorry your experiences did not match our normal standard of service or product delivery. I will certainly address this with the respective managers. I genuinely hope we can welcome you back allowing us to show this is certainly not reflective of our normal feedback.Best regards, Robert

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The leisure facilities were very good, staff were very friendly, gym was very good. But jacuzzi wasn't working.
2023년 9월에 2박 숙박함
답변 제공: Robert 님, 2023년 9월 27일
Many thanks for the 5 star review of your recent stay here Stephen, delighted you enjoyed your time with us so much and that the team looked after you so well.My apologies for the Jacuzzi, we did have an issue with the PH balance kit which took longer for the contractor to source the parts required.Hope to see you again soon.Best regards, Bob

6/10 - 괜찮아요

John 님, Blackpool

2023년 9월에 8박 숙박함

6/10 - 괜찮아요

Aidan

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Gregor

출장 여행
좋아요: 숙박 시설 상태 및 시설
Early rise
Overall the hotel is pretty nice. Unfortunately I had a room (231) directly above the gym, so the 6am spin class hardcore dance music acted as a good alarm. The room also had vomit staining on the carpet beside the bed. Not great
2023년 9월에 2박 숙박함
답변 제공: Bob 님, 2023년 9월 15일
Thank you Gregor for sharing your review. I will raise this issue of noise with my leisure club manager as we have protocols in place to avoid this. My apologies for any disturbance caused.Having checked this room personally, i can assure you this is not a vomit stain. It is a small spillage mark that cannot be removed, possibly Irn bru or similar. We are awaiting delivery of some new bedroom carpets to have these replaced.Hope to welcome you back again soonRegards, Bob

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 편의 시설/서비스
Our stay at Village Hotel was very comfortable, very friendly, superbly located for easy access to central Aberdeen and surrounding areas, and great value for money. Will definitely be staying again.
2023년 9월에 1박 숙박함
답변 제공: Robert 님, 2023년 9월 15일
Many thanks Chris for the 5 star review of your recent stay here. Great to read you enjoyed your time with us, our great facilities and location and that the team looked after you so well too! Hope to welcome you back again soon for another great stay.Best regards, Bob

10/10 - 훌륭해요

Derek

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here on business for a week, very clean, modern and relaxing.
2023년 9월에 4박 숙박함
답변 제공: Robert 님, 2023년 9월 11일
Many thanks David and delighted you enjoyed your week with us, all our facilities and that the team looked after you so well too! Hope to see you again soon.Best regards, Bob

8/10 - 좋아요

Samuel

2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Andrew

2023년 8월에 1박 숙박함

8/10 - 좋아요

martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great hotel food and service in bar wasnt great
2023년 8월에 1박 숙박함
답변 제공: Robert 님, 2023년 8월 8일
Many thanks Martin, delighted to read you enjoyed your stay with us so much. Hope to welcome you back again soon.Best regards, Robert

10/10 - 훌륭해요

Michelle

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

David

2023년 7월에 1박 숙박함

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함