외관

엠버시 스위트 노스웨스트 알칸사스 - 호텔, 스파 &컨벤션 여행 후기

3.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 669개" "
평점 8 - 좋아요. 1003개 이용 후기 중 178개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 82개" "
평점 4 - 별로예요. 1003개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 35개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff
2024년 4월에 1박 숙박함
답변 제공: Kaleigh Benton AFOM 님, 2024년 4월 16일
Hi Megan!Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

Sanaz

가족 여행
좋아요: 편의 시설/서비스
Wonderful room. Great amenities and location.
2024년 4월에 1박 숙박함
답변 제공: Kaleigh Benton AFOM 님, 2024년 4월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found the room to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 숙박 시설 상태 및 시설
Breakfast was very good. Walking distance to Top Golf. Easy freeway access. Hotel is well maintained.
2024년 4월에 2박 숙박함
답변 제공: Kaleigh Benton AFOM 님, 2024년 4월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay!
2024년 3월에 3박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 4월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

10/10 - 훌륭해요

Cyndy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young man who checked us in was awesome and set the tone for a pleasant stay.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Cyndy, Isn't it amazing that a hospitable welcome can make all the difference and set the stage for a great stay? Thank you for choosing us and for taking the time to sing our praises. We hope to host you again soon. Best, Kraig Pomrenke, GM

8/10 - 좋아요

Kara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 4월 8일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Katherine

2/10 - 너무 별로예요

Erin

가족 여행
별로예요: 숙박 시설 상태 및 시설
Found socks in the room from previous guest and Roach matter in the bathroom
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Erin, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Kraig Pomrenke, GM

4/10 - 별로예요

Steve

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very dated. Carpets are worn . Elevators were not working. Toilet was not clean. Ice machines were not working. Will not being coming back!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Steve, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Kraig Pomrenke, GM

10/10 - 훌륭해요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find and navigate staff was wonderful
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 23일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 - 훌륭해요

Latonya

가족 여행
좋아요: 편의 시설/서비스
everything is awesome
2024년 3월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 3월 23일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly and courteous staff. Great breakfast.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 20일
Dear David, It is wonderful to hear that you enjoyed your stay, our great breakfast, and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Kraig Pomrenke, GM

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 3월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 3월 19일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Best! Katherine

8/10 - 좋아요

wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very
2024년 3월에 2박 숙박함
답변 제공: Kaleigh Benton AFOM 님, 2024년 3월 13일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 - 훌륭해요

Monica

가족 여행
Quiet hotel comfortable beds. Nice lobby and good location.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 8일
Dear Monica, Thank you for taking the time to write to us. I am thrilled that you had a comfortable and convenient stay with us! It was an absolute pleasure to have you as our guest, and we look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 숙박 시설 상태 및 시설
My parents needed a room near the elevator for connivence due to mobility issues and staff was very helpful thank you
2024년 3월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 3월 3일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Katherine

10/10 - 훌륭해요

Barbara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are nice and spacious. Nice property ans good service.
2024년 2월에 5박 숙박함
답변 제공: Kaleigh Benton AFOM 님, 2024년 2월 24일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon!

10/10 - 훌륭해요

hillary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Kaleigh Benton AFOM 님, 2024년 2월 24일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon! Best

10/10 - 훌륭해요

Hagit

2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 2월 24일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and Professional and food was excellent
2024년 2월에 4박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Eric, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our food offerings and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Kraig Pomrenke GM

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very satisfying stsy
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Michael, We are thrilled that we provided you with a very satisfying stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Kraig Pomrenke GM

8/10 - 좋아요

Elisa 님, Nixa

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean as was my room, but it smelled of mildew. Staff was friendly. Pool was clean but the floors get super slick which could be dangerous. I saw a few people slip as they walked in. The breakfast was probably one of the best I’ve seen at a hotel & included an omelet bar where a chef cooks it fresh. Lots of food options for kids & adults. Will be back next time I’m in town. Only issue is that it’s impossible to get them to answer the phone because the ringer is kept off it seems.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 17일
Dear Elisa, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Kraig Pomrenke GM

10/10 - 훌륭해요

Helga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds are always so comfortable. I love the spacious rooms. Only thing I would change is it is time to upgrade the bathroom that was in our room. It was very clean but the bathtub is starting to show some rust. Otherwise everything was wonderful and as expected.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Dear Helga, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay with us. Your compliments and recommendations are greatly appreciated as they help us to continue to provide better guest experiences. We value your feedback very much and use it to monitor and improve our services. We look forward to welcoming you back soon. Best, Kraig Pomrenke GM

10/10 - 훌륭해요

Lindsey 님, Fort Smith

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property! Staff was friendly, rooms were clean, and we enjoyed our experience
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 29일
Dear Lindsey, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kraig Pomrenke GM

8/10 - 좋아요

Jane 님, Willis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed in the Spa Tower, it is very outdated but rooms are large and comfortable. The bed was nice, TVs were large, and the air conditioner worked great. The bathtub is not luxurious, it has a rough bottom and was not deep. The haircare/soaps are average, the hair dryer shorted out a few times. The location was amazing and convenient to shopping and dining. All in all, a good stay and great value.
2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 29일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

6/10 - 괜찮아요

Amanda

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The bed was hard as a rock. I could not get comfortable and didn't sleep well. The heating and air panel fell off the wall in the night twice. The hvac unit was very loud. The room was very clean however as well as the rest of the property.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 21일
Dear Amanda,Thank you for taking the time to provide this valuable feedback. I sincerely appreciate your acknowledgment of our high cleanliness standards. I am disheartened to hear other aspects of your stay were less than exceptional. Your feedback will be shared as we continually strive to enhance the guest experience. We hope to welcome you again soon.Sincerely,Kraig PomrenkeGeneral Manager

8/10 - 좋아요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was nice and clean.We picked this hotel for hot tub, pool and the buffet breakfast/ omelet station. It did not disappoint. Hot tub/pool were down for repairs. No discounts when amenities aren't working ?? No alerts???
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 21일
Dear Julie, Thank you for taking the time to write a review. I am delighted you enjoyed our hotel and high cleanliness standards, but I regret we disappointed you with our temporary pool closure. The repair was necessary to maintain the quality of the hotel and to serve our guests better. Additionally, I apologize for our lapse in communication; we clearly missed the mark. We value you as our guest and hope to have another opportunity to provide you with a stay that is exceptional in every way. Sincerely, Kraig Pomrenke GM

10/10 - 훌륭해요

Kaylee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NWA Best in Class Hotel
Attended a Comic Con with my child at the location and having a room to break up the day and spend the night made the overall experience better. Hotel was fantastic in everything they did and offered.
2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 16일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 - 좋아요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great staff, nice location, facility showing age
2024년 1월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 12일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 - 좋아요

Matthew

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Nice hotel, great staff, property starting to show
The hotel is nice, clean, staff is friendly. I had a room issue that required maintenance and they switched me quickly. The property is starting to show a little age in decorations, style, etc. Nothing major wrong, just a little older property.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Matthew,Thank you for taking the time to write a review. I am glad to hear that you enjoyed your stay with us. Your compliments are greatly appreciated and we are grateful for your suggestions on areas where we can improve. Your review is valuable to us as it helps us monitor and enhance our guests' experience. We hope that you will visit us again soon. Thank you.Best,Kraig PomrenkeGeneral Manager

6/10 - 괜찮아요

Travis

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 10일
Dear Travis,Thank you for choosing our hotel and taking the time to review your stay with us. We strive to deliver exceptional experiences and cannot wait to do so again when you return to the area.Sincerely,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Terri,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

Linda

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
2023년 12월에 3박 숙박함
답변 제공: Front Desk Supervisor 님, 2024년 1월 1일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
*
Nice stay. The only issue we had was related to bathroom supplies. The shampoo and conditioner bottles in the shower were empty and we noticed the typical complimentary lotions were missing. Not a show stopper but something we noticed.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Kevin,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your toiletries; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

Jeannie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 30일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

10/10 - 훌륭해요

Breanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 30일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

8/10 - 좋아요

Silvia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 20일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 10/10. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine

8/10 - 좋아요

Karen 님, Bartlesville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
While the area has some nice businesses we couldn't help but notice it was dark and not very welcoming. The total lack of outdoor Christmas decorations was noticed by us and some other guests alsoentioned it.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Dear Karen,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property!
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 18일
Dear eric,We appreciate your high recommendation and welcome you to settle in again anytime. Thank you for choosing us.Best,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

Whitney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Front Desk Supervisor 님, 2024년 2월 6일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 20일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

10/10 - 훌륭해요

Chassie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel! Wonderful customer service! Wonderful ambience!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 9일
Dear Chassie,Thank you for your generous review! We strive to provide exceptional experiences for our guests and are delighted to hear that we delivered! I look forward to sharing your praise with our dedicated team members and hope we can welcome you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

Luz

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely the best Hotel to stay in Rogers
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Luz,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon.Best,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well kept hotel and staff was excellent. The area had lots of restaurants and shopping centers nearby!
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear David,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon.Best,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

Matthew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top tier hotel!
This is always my first hotel choice when going to Northwest Arkansas. Comfortable beds, incredible breakfast, and close to everything.
2023년 11월에 2박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 11월 22일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 10/10 review. We hope to see you again soon. Best! Katherine Taylor

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, just lacking smart tv
Overall great, love that it's family friendly, just wish they have SMART tv ..this is important when staying with kids wherein most shows are casted from apps
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Anonymous,We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our TVs. Thank you for your time in reviewing our hotel.Best,Kraig PomrenkeGeneral Manager

8/10 - 좋아요

Erin

2023년 11월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 20일
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're sorry your stay was not a 5/5. We continually work to improve our guest experience and hope you will consider staying with us in the future. Best! Katherine T.

6/10 - 괜찮아요

Erik

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great staff. The property is just dated. The rooms need renovations/redecorating. Toilet backed up (fixed within 30 minutes), rooms are a little dark, carpet/wallpaper are dated, caulking is moldy, ceiling has water damage, TVs are too small and very dark making them hard to watch. Bed was comfortable. Sofa bed was uncomfortable according to kids. Breakfast was solid.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear Erik,Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that our accommodations did not meet your expectations and negatively affected your experience. I hope we have the opportunity to better serve you in the future.Sincerely,Kraig PomrenkeGeneral Manager

6/10 - 괜찮아요

Lynet

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Lynet,I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us.Sincerely,Kraig PomrenkeGeneral Manager

10/10 - 훌륭해요

brady

2023년 11월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 12월 10일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 155 review. We hope to see you again soon. Best! Katherine Taylor

10/10 - 훌륭해요

Bryce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Safe parking.
2023년 9월에 1박 숙박함
답변 제공: Front Desk Supervisor 님, 2023년 11월 14일
Thank you for taking the time to share your experience. We're very happy you had an amazing stay with us and appreciate your 5/5 review. We hope to see you again soon. Best! Katherine Taylor