스위트, 금연 | 저자극성 침구, 객실 내 금고, 책상, 다리미/다리미판

홈우드 스위트 바이 힐튼 펜서콜라-아파트먼트(코도바 몰 에어리어) 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 475개 이용 후기 중 290개" "
평점 8 - 좋아요. 475개 이용 후기 중 128개" "
평점 6 - 괜찮아요. 475개 이용 후기 중 34개" "
평점 4 - 별로예요. 475개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 475개 이용 후기 중 7개" "

9.0/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jhon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were extremely helpful as well as the room were clean. The complementary breakfast was fantastic.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Good afternoon Jhon,Thank you for choosing to stay with us at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We are pleased to hear you enjoyed our friendly service and our clean and comfortable accommodations. Thank you for your feedback, and we hope to see you again soon!

6/10 - 괜찮아요

Jackeba

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
We enjoyed our stay, but room was not cleaned as it should have been
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Good evening, Jackeba,Thank you for sharing your recent experience with us. We are sorry to hear that your room was not properly cleaned and maintained during your stay. Your feedback is valuable to us, and we will take it into consideration to improve our services. We hope to have the chance to exceed your expectations during a future visit.

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms. Convenient location. Nice staff.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Good morning David, We were happy to provide you with convenient, comfortable accommodations, and we're glad you felt welcome while you were here. The next time you're in town, please come see us again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff is friendly. Monica, who was at the front desk, was helpful, kind and patient. Great shuttle service to the airport too.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 20일
Good morning Janice,Thank you for the kind review. We're glad Monica and the rest of our staff made you feel welcome and that you appreciated the airport shuttle. The next time you're in the area, please come see us again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

8/10 - 좋아요

mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Good morning Mike,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again soon.

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast. Very clean room. Clean common areas. Extremely friendly staff.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Good morning Mike,It was our pleasure to provide you with clean, welcoming accommodations. We're glad our tasty breakfast was to your liking, and we look forward to seeing you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

10/10 - 훌륭해요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked the room.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 11일
Good Afternoon Randall,Thank you so much for the perfect rating. It brightens our day to see that you loved the room. Come back and visit us again anytime at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area).

8/10 - 좋아요

Jill

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ajaya Kumar

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No review
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Good morning, Jill,Thank you for your four-star rating. We're glad your experience at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) was largely positive. We look forward to earning that fifth star on your next visit!

10/10 - 훌륭해요

Randi

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Minutes from the airport, free and fast shuttle service, clean, quiet property with attractive area for breakfast service.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Good Morning, Randi,From our clean accommodations to our prime location near the airport, we're so happy to know that you enjoyed everything about your visit. Thank you so much for the high rating, and we hope to see you again at some point soon.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite an improvement from my last stay. I like the upgrade. Will be back.
2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 11월 29일
Good Afternoon Thomas,We value your feedback and appreciate you taking the time to recognize how we have improved. Ensuring we are evolving to meet the needs of travelers is important. Thank you for choosing Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We hope you will continue to return on future visits to Pensacola.

10/10 - 훌륭해요

Maurice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Good morning Maurice,We appreciate your kind words and five-star rating! It was a pleasure to host you at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area), and we look forward to your next stay with us!

10/10 - 훌륭해요

Liezl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sleep well
Was good short stay.. need more pillows
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Good Evening Liezl ,Thank you so much for the perfect rating. It is amazing to see that you had a wonderful trip. If you need any bedding items, do not hesitate to reach out. We would love to welcome you back to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) for a longer visit.

10/10 - 훌륭해요

ted

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our 2 night stay. Very comfortable and well stocked
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Good evening, Ted,Thank you for your five-star review! We're delighted you enjoyed your stay and enjoyed our comfortable accommodations. If your travels bring you back to our area, we'd happily host you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area).

8/10 - 좋아요

Kristin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

4/10 - 별로예요

Bergan

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor
Will not stay again. Client picked this plce for me...someone had a cut and wiped the blood on the side of the chair and no one sees it or cleans it. No service even offered like all of the other Hilton properties i stay at 5 days a week about the country. The meal 1 day was not worth it for the price i paid
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 18일
Good morning Bergan,We're saddened to hear about your experience. Please accept our apologies for any concerns about cleanliness and service, as well as for any disappointment with your meal. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 - 훌륭해요

Lorena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Melinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great. Best breakfast at a hotel in a long while, different items different days. Rooms were perfect for us. Excellent place.
2023년 8월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 31일
Good morning Melinda,It's wonderful to hear that our amazing service, tasty food, and more were the highlights of your stay. Thank you, and we hope to see you again at some point soon.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were outstanding, very friendly and helpful. I highly recommended this location based on the staff alone. The room however was very clean and nice as well.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 21일
Good morning, Carlos, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and high standards of cleanliness helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Demetricus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Kurtis

2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

Brandon

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Ali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 24일
Good Afternoon Ali,Thanks so much for choosing us to host your travels, and overall, we hope you had a terrific getaway. Come back to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) anytime!

2/10 - 너무 별로예요

Immanuel

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was by far one of the worst hotel experiences or maybe I expected more from a Hilton property. The four nights we were there we NEVER seen a housekeeper. We were told that housekeeping comes by your third day there and they still NEVER made it. We had children with us and we had to go to a local laundromat to wash towels and a family dollar to buy tissue and trash bags. The front desk lady Ms Karena was nice during check in but quickly got annoyed after we kept coming asking for things like tissue,towels and trash can liners. Saw her rolling eyes and sighing as we were complaining but I mean after spending $1,164.00 dollars plus a $50.00 incidental fee what did she expect. I would expect more from the property and staff. The breakfast was bomb 👍 and the kids loved the pool
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 7월 10일
Good Morning Immanuel,While you were able to enjoy our relaxing pool area and scrumptious breakfast, it appears we fell short in other aspects. For that, we apologize. We will certainly discuss your comments with our team to ensure that guests are receiving the best service possible. We know that we can do better. Should your travels bring you back, we welcome another opportunity to prove this.

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great,very quiet. Staff is amazing. Room was clean. The only problem was we didn’t have enough towels. I asked for more and the front desk didn’t have any. I asked the housekeeper and she had none. Overall we had a great two nights there.
답변 제공: General Manager 님, 2023년 6월 22일
Good Morning Christina, It was such a pleasure to welcome you to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Please accept our apologies for the inconvenience caused by the shortage of towels. We'll be sure to discuss your report with our internal team to find ways to prevent an instance such as this from occurring again. Thank you for your review, and we hope to welcome you back again soon.

4/10 - 별로예요

Phillip

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I didn't like the fact that the air-conditioning was very loud. We could not enjoy the space that we paid for. The unit was so loud that we had to leave the sitting area, go the the bed room and close the door to drown out the noise. I Went to the front desk about it and was told that there were no more room to be moved to. Because of this problem with the air-conditioning, we could not enjoy the space.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 4일
Good morning, Phillip,Thank you for your review. It's disappointing to learn that your experience was not as restful as you had hoped. Your concerns about the air conditioner will be shared with our maintenance team to ensure everything is functioning as it should and that any necessary repairs are made promptly. It was a pleasure having you here, and we hope to have another opportunity in the future to provide you with the experience you expect and deserve.

10/10 - 훌륭해요

Duyen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

8/10 - 좋아요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In our room, we could hear the mechanical sounds of the A/C (or some other system) kicking on and off all day & night. I buried my head in the pillows and got through it- only stayed two nights.
2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 4월 20일
Good Morning Stacy, Thank you for taking a moment to leave a review. We regret to learn that you were not satisfied with your experience. Your comments about noise are understood, and we'll be sure to share them with our team to seize any opportunity for improvement. It was a pleasure having you here, and we wish you safe travels.

8/10 - 좋아요

Tammy 님, Tucson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was clean and neat. The staff was friendly. I would stay again at this hotel.
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 14일
Good afternoon Tammy,It's delightful to know that everything from our clean accommodations to our friendly service impressed you during your visit. Please come back and stay with us again soon.

8/10 - 좋아요

Yanilsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great hotel. It was clean, conveniently located, and the staff went over and above to make our stay pleasant. I would definitely stay here again.
2023년 3월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 1일
Dear Brenda,First, thank you for choosing to stay with us. We are thankful for loyal guests like yourself and glad you had a great experience. It is nice to hear the wonderful comments regarding our clean facilities and friendly staff. Thank you for your review, and we cannot wait to see you again.

8/10 - 좋아요

Marisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was good. Hotel overall was clean. My only dislike was that we stayed 2 nights and no one cleaned our room, offered new towels and we ran out of toilet paper. Other than that I would still book again
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 15일
Dear Marisa,It was wonderful having you as our guest at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We're delighted that you enjoyed your overall stay and our clean accommodations. Extra toiletries, towels, and housekeeping services can always be requested at the front desk so please don't hesitate to reach out next time. Thank you for the positive review, and come back anytime!

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 2월에 2박 숙박함

8/10 - 좋아요

Zilene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Próximo ao aeroporto e com a comodidade do transfer. Quarto amplo com cama queen e um sofá cama que não era muito confortável. Café da manhã bom.
2023년 1월에 2박 숙박함
답변 제공: General Manager 님, 2023년 1월 31일
Dear Zilene,Based on your rating, it appears you had an overall great time at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We're delighted you enjoyed our convenient location, spacious rooms, and delicious breakfast offerings. Thank you for being our valued guest and sharing your feedback, and please return soon for an even better time.

10/10 - 훌륭해요

Maretta 님, Elk Grove

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dated. The space is nice, but the fixtures are dated. Staff, specifically alicia is rude. On the contrary, Daniel was very nice and really cared.
답변 제공: General Manager 님, 2022년 12월 27일
Dear Karen,Feedback like yours helps us improve, and we'll discuss your comments with the appropriate staff members. We're glad you were able to enjoy some aspects of your time with us and we hope to have the opportunity to improve your perception sometime in the future.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was incredibly convenient for a short stay and the breakfast buffet was excellent.
답변 제공: General Manager 님, 2022년 12월 20일
Dear Katherine,From our ideal location to our delicious breakfast buffet, we're glad our accommodations served you well! Thank you for trusting us to meet your needs at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We can't wait to see you again!

4/10 - 별로예요

Timothy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There are better places to stay
Not a bad place . But nothing sticks out to where you would say I would stay here again. No maid service during our 4 day stay so towels and garbage were piling up . My wife asked about Maid service and the gave her a garbage bag and told her to set out in the hall. We had to call every day for towels . No ironing board in the room . I definitely would not recommend or stay again
2022년 10월에 4박 숙박함
답변 제공: General Manager 님, 2022년 10월 20일
Dear Timothy,We're sorry to hear that you didn't have a great time with us overall, and we apologize for any lack of service during your visit. Please know that our current housekeeping policies are in place for the safety of our guests and team members due to the ongoing pandemic. Despite this, we hope you'll consider coming back to give us another chance later down the road.

8/10 - 좋아요

Benny

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Megan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Clean and welcoming. Very convenient to Sacred Heart Hospital
2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 9월 21일
Dear Megan,Our team is proud to have earned your excellent rating of Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! We're happy being so close to Sacred Heart Hospital was convenient for you. It's also great that you enjoyed our clean, inviting accommodations. Thank you for choosing to stay with us and we hope you'll return!

10/10 - 훌륭해요

ARTHUR

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a great stay. The only thing I wish I could have enjoyed was the pool. The hotel was within walk distance to the mall but due to the weather was notable to do as much as I plan.
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Fabian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel Stay
My family and I had a great stay at Homewood Suites. This is the best hotel we've stayed in on any visit.Highly recommend for anyone planning a stay in Pensacola. This place was very clean and quiet.Breakfast each morning was terrific. My wife and I loved the rooms and comfortable bedding.My kids loved the surroundings and pool.Cant say enough about this hotel .It is just the best hotel that you will enjoy your stay.
Bedroom suite
Full kitchenette
Full kitchenette
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Bonnie

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2021년 10월에 3박 숙박함
답변 제공: General Manager 님, 2022년 7월 11일
Dear Bonnie, It was a pleasure hosting you at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! We're delighted you enjoyed your stay, and we look forward to your next visit.

4/10 - 별로예요

PAUL

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Zero Star
Dirty room. Very old carpet in room and hallways. Dishwasher and stovetop not working in room 237. Listen to negative reviews, they are telling the truth!
2022년 6월에 3박 숙박함
답변 제공: General Manager 님, 2022년 6월 15일
Dear Paul, Please accept our apologies for any lack of amenities or cleanliness during your visit, as this is never our intention. We'll be sure to discuss your comments with our team members to ensure that this sort of thing doesn't happen in the future. Thank you, and we hope you'll join us again soon.

10/10 - 훌륭해요

Tanya

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Very clean and in a great location!
2022년 6월에 2박 숙박함
답변 제공: General Manager 님, 2022년 6월 15일
Dear Tanya, We're so happy to hear you had a great time with us at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). Our spotless accommodations and prime location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.