숙박 시설 내 편의 시설/서비스

더 리츠-칼튼 올랜도, 그랜드 레이크스 여행 후기

5 out of 5
더 리츠-칼튼 올랜도, 그랜드 레이크스
4012 Central Florida Parkway, Orlando, FL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 757개" "
평점 8 - 좋아요. 1000개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 58개" "
평점 4 - 별로예요. 1000개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 20개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

6/10 - 괜찮아요

JISUN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
룸서비스가 최악
올랜도 여행중 하루는 온전히 호텔안에서만 보내고싶어 찾다가 괜찮겠다 싶어 예약했는데 수영장 아주 좋았습니다. 룸 컨디션도 괜찮고 발코니가 있는것도 맘에 들었는데, 저녁에 방에서 야식으로 먹을 컵라면때문에 물끓이는 포트가 있는지 전화로 물어보고 찾아보겠다고 하고 기다리길 30분. 그 후에 전화와서 없는것 같다며 끓인물을 담아가겠다고 해서 또 30분. 한시간이 넘어서 돌아온 대답은 담아갈 그릇이 없어서 안되겠다는대답인데. 이래저래 통화하고 기다리가 결국 10시. 물놀이후 배고픈데 전화기다리다 레스토랑 마감. 하우스키핑에 문의한번했다 기다리다 저녁 못먹음. 이게 세계적인 리츠칼튼의 서비스인지. 서비스는 다녀본 리츠칼튼중 최악.

8/10 - 좋아요

kyung hwa 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
퍼펙트
수영장 객실청결상태 시내와의 접근성 식사 전부다 맘에 드는 호텔입니다. 리노를 한지 얼마안된것같던데 물어볼걸 그랬네요 직업상 호텔을 많이 다니는 편입니다. 골프코스예약도 컨시어지에서 잘 도와주고 클럽하우스까지 셔틀도 다니구요 조식도 정말 괜찮내요^^ 퍼펙트합니다.

10/10 - 훌륭해요

dawod

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ester was an excellent host.
2024년 4월에 1박 숙박함
답변 제공: Director of Room Operations 님, 2024년 4월 6일
Dear Dawod, Thank you for acknowledging our distinguished service at The Ritz-Carlton Orlando, Grande Lakes. We are committed to providing an exceptional experience for every guest, and we are pleased we exceeded your expectations. We appreciate you mentioning Ester by name, and we will enjoy passing along your compliments. We look forward to your next visit. Javier Tamajon,Director of Room Operations

10/10 - 훌륭해요

ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Director of Room Operations 님, 2024년 4월 6일
Dear Ken, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Orlando, Grande Lakes.Javier Tamajon,Director of Room Operations

6/10 - 괜찮아요

Kyung

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Director of Room Operations 님, 2024년 1월 9일
Dear Kyung, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Javier Tamajon,Director of Room Operations

10/10 - 훌륭해요

Ronald 님, milwaukee

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Director of Room Operations 님, 2024년 1월 9일
Dear Ronald, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at The Ritz-Carlton Orlando, Grande Lakes, I invite you to come back and stay with us again whenever you are in the area!Javier Tamajon,Director of Room Operations

10/10 - 훌륭해요

Maxim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place, well-run
2024년 1월에 1박 숙박함
답변 제공: Director of Room Operations 님, 2024년 1월 9일
Dear Maxim, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having to exceed our guests' expectations. It was our pleasure accommodating you, and we look forward to your next visit.Javier Tamajon,Director of Room Operations

10/10 - 훌륭해요

Nagaraju

2023년 12월에 6박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 30일
Dear Nagaraju, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Ritz-Carlton Orlando, Grande Lakes we would like to invite you for another outstanding visit.Javier TamajonAssistant Rooms Executive

8/10 - 좋아요

Maxim

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.
2023년 12월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 29일
Dear Maxim, Thank you for staying with us and for your review. We apologize for the frustration you experienced due to our peak times. Our focus is on creating meaningful experiences through superior guest service, and we are disappointed this was not your encounter. We appreciate your patience and hope you will stay with us again so we may provide you with the seamless, authentic hospitality for which we are known.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.
2023년 12월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 24일
Dear Paul, Thank you for the warm compliments regarding your stay at The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure knowing how much you enjoyed our devoted Ladies and Gentlemen, especially Carmen. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Livia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 19일
Dear Livia, We are delighted you had an outstanding stay at The Ritz-Carlton Orlando, Grande Lakes, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Maureen

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!
2023년 12월에 4박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 18일
Dear Maureen, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax. It was a pleasure hosting you and we look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Nancy

2023년 12월에 4박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 18일
Dear Nancy, Thank you for your terrific rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Jessica 님, Chicago

2023년 11월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 14일
Dear Jessica, On behalf of our Ladies and Gentlemen at The Ritz Carlton Orlando Grande Lakes, thank you for your kind rating. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Nina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through expedia and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with expedia. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.
2023년 11월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 11월 23일
Dear Nina, Thank you for being our guest and for sharing your review. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. However, we are very sorry for the billing-related issue you faced and for our Ladies and Gentlemen not being considerate of the same. Unfortunately, financial inquiries on reservations made through a third party, must be made through them, and we suggest you reach out to them. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Javier TamajonAssistant Rooms Executive

8/10 - 좋아요

richard 님, Winter Park

2023년 11월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 9일
Dear Richard, We are glad you enjoyed your time at The Ritz-Carlton Orlando, Grande Lakes. Thank you for your nice rating, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

6/10 - 괜찮아요

Jerry

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Service level around the pool was deplorable. Everyone was complaining . They include a 18% service charge… so there’s absolutely no incentive for these people to do a good job. Not what you would expect from a Ritz Carlton. Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.
2023년 11월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 11월 17일
Dear Jerry, Thank you for your feedback and for providing your review in regard to your experience. I want to personally extend our apologies for your overall experience at our resort. We value you as our guest and want to assure you that the information you provided will be shared with our Ladies and Gentlemen to focus on providing an enhanced and elevated experience to all our guests. We certainly appreciate your patience and hope you allow us another opportunity to make an engaging memorable experience.Javier Tamajon,Assistant Rooms Executive

6/10 - 괜찮아요

실제 이용하신 고객

2023년 11월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 12월 1일
Dear Andreyah, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 10월 30일
Dear Valued Guest, Thank you for your perfect rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 10월 19일
Dear Ed, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable atmosphere for our guests; therefore, we love that you had a pleasant time here. We look forward to another opportunity to make your next visit great.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Claudia 님, Apopka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All
2023년 9월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 10월 3일
Dear Claudia, Thank you for the wonderful rating. It is always gratifying to receive recognition for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure accommodating you at The Ritz-Carlton Orlando, Grande Lakes, and we hope to see you again soon. Javier Tamajon,Assistant Rooms Executive

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful and vary outgoing
2023년 9월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 10월 2일
Dear Josh, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Rhea

Awesome staff
2023년 9월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 27일
Dear Rhea, Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Orlando.Javier TamajonAssistant Rooms Executive

6/10 - 괜찮아요

Gerard 님, DELRAY BEACH

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
minimal poolside service, for food and drink, 1 guy for each for whole pool, 1 hour to get drink
2023년 9월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 27일
Dear Gerard, Thank you for choosing us and taking the time to leave a review. Our Ladies and Gentlemen are devoted to giving authentic and warm service, and we regret this was not your experience. We will address this with the appropriate individuals, and we are grateful for your patience. We look forward to another opportunity to provide you with the elevated stay you deserve.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Fernanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 27일
Dear Fernanda, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

olashile

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay I recommend.
2023년 9월에 20박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 27일
Dear Olashile, We appreciate the excellent rating, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It is always lovely having our devotion to service recognized as we are committed to providing our guests the finest personal service and amenities with a warm, relaxed, yet refined ambiance. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay, amenity use can be challenging
Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.
2023년 9월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 26일
Dear Guest, Thank you for your review of our hotel. We are pleased you enjoyed your overall stay. We also appreciate feedback that helps us improve our guest services. We apologize for the inconvenience you experienced, and we are grateful for your patience. We will address this with our Ladies and Gentlemen, and we hope you will consider a return visit so we can show you our passion for delivering meaningful and inspiring experiences.Javier Tamajon,Assistant Rooms Executive

10/10 - 훌륭해요

REGINALDO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 25일
Dear Reginaldo, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Alexandre

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 19일
Dear Alexandre, Thank you for taking the time to share your generous rating with us and for letting us know we met all of your expectations. It was a pleasure hosting you and we look forward to your return. Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Steve

좋아요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 11일
Dear Steve, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Lei

2023년 8월에 4박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 29일
Dear Lei, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It was a pleasure hosting you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Dan 님, Metairie

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Highly recommend
2023년 9월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 7일
Dear Dan, On behalf of our Ladies and Gentlemen of The Ritz Carlton Orlando Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in exciting Orlando. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Marc

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful
2023년 8월에 5박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 3일
Dear Marc, We are delighted you had an outstanding stay at The Ritz Carlton Orlando Grande Lakes and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

James

2023년 8월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 22일
Dear James, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Mihail

2023년 8월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 9월 9일
Dear Mihail, All of us at The Ritz-Carlton Orlando, Grande Lakes appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 20일
Dear Maria, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes, and we look forward to welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Rishi

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic excellent staff and service
2023년 8월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 15일
Dear Rishi, Thank you for being our guest and sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Orlando, Grande Lakes. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you once more for your kind remarks, and we look forward to having the pleasure of welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

NGOZI 님, TROY

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 13일
Dear Valued Guest, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Sylvia

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 10일
Dear Sylvia, We would like to express our sincere gratitude for your recent stay at The Ritz-Carlton Orlando Grande Lakes. It is with great pleasure that we receive your feedback regarding your pleasant experience and the fact that we exceeded your expectations. We are committed to providing exceptional service and ensuring that each guest enjoys a memorable stay. We sincerely appreciate your patronage and look forward to the pleasure of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Todd

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 10일
Dear Todd, We express our gratitude for selecting The Ritz-Carlton Orlando Grande Lakes as your place of stay. We are delighted to learn that we have surpassed your expectations and that you had a remarkable experience. Our team takes pride in ensuring that our guests receive the highest level of service, and it was an honor to have you as our guest. We hope to have the privilege of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

6/10 - 괜찮아요

ALLEN 님, PLAINFIELD

Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging
2023년 8월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 8일
Dear Allen, Thank you for taking the time to review your stay. We appreciate hearing from our guests, and we welcome your feedback as we continually strive to enhance our guest experience. We wish you all the best with your future travels, and we hope you will reconsider and stay with us again.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Paulina

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 6일
Dear Paulina, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Sunny

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Rooms were great & customer service was amazing. Stayed at Waldorf a few months ago & their toilets bubbles & put water all over the floor..
2023년 7월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 3일
Dear Sunny, It was our pleasure welcoming you to The Ritz-Carlton Orlando, Grande Lakes. We are pleased we could provide you with an exceptional experience and that you enjoyed our luxurious accommodations. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

AKOP 님, Northridge

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 7월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 1일
Dear Akop, Thank you for sharing your stay at The Ritz-Carlton Orlando, Grande Lakes was perfect. We appreciate you mentioning you loved our elegant property. We enjoyed being part of your memorable visit and look forward to accommodating you again.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Dikran

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 1일
Dear Dikran, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon. Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is amazing
2023년 7월에 5박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 7월 30일
Dear Monica, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes and for taking the time to post a review. We are pleased we exceeded your expectations. It is our goal to create memorable experiences with enhanced hospitality and thoughtful amenities. It was our pleasure accommodating you, and we hope to be your home away from home whenever your travels bring you to our inviting area. We look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 - 훌륭해요

Alondra

가족 여행
좋아요: 청결 상태, 객실의 편안함
Everyone was so so nice! Would stay here again!!!
2023년 7월에 1박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 7월 29일
Dear Alondra, Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Orlando.Javier TamajonAssistant Rooms Executive

4/10 - 별로예요

Daniel

2023년 7월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 8월 27일
Dear Daniel, Thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored. If given the opportunity, we would have taken measures to address any concerns you had while you were with us. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel.Javier Tamajon,Assistant Rooms Executive

10/10 - 훌륭해요

Todd 님, Bellevue

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional service-such a beautiful property. Everyone helpful and offer to assist with anything….so refreshing!
2023년 7월에 2박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 7월 22일
Dear Todd, Thank you for the generous review of The Ritz-Carlton Orlando, Grande Lakes. We are pleased you enjoyed our modern and elegant hotel. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you again on your next visit to the area.Javier Tamajon,Assistant Rooms Executive

4/10 - 별로예요

David

가족 여행
별로예요: 청결 상태
Pretty poor all round.
Dirty room, pretty tired hotel for the Ritz Carlton brand. Felt like a 3.5 star Marriott properly, not their flagship hotel. The resort images don’t represent what you actually get…..
2023년 7월에 4박 숙박함
답변 제공: Assistant Rooms Executive 님, 2023년 7월 11일
Dear David, We want to thank you for your business and for taking the time to post your review. We sincerely apologize for the issues you experienced with your room. We are committed to providing impeccable accommodations with seamless service, and we regret that we did not meet these expectations during your stay. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. Thank you for your patience, and we hope you will reconsider and choose us again so we can make your next stay exceptional.Javier TamajonAssistant Rooms Executive