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퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
317 Highway 425 N, Monticello, AR

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 292개 이용 후기 중 96개" "
평점 8 - 좋아요. 292개 이용 후기 중 83개" "
평점 6 - 괜찮아요. 292개 이용 후기 중 45개" "
평점 4 - 별로예요. 292개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 292개 이용 후기 중 30개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Falon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Guest Relations Mgr 님, 2023년 12월 8일
Thank you for your rating of 5 out of 5 for Quality Inn & Suites. We strive to make our guests happy. We look forward to seeing you again soon.

6/10 - 괜찮아요

JONATHAN

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
blah
Very mediocre. Breakfast was ONLY cereal.
2023년 11월에 4박 숙박함
답변 제공: Guest Relations Mgr 님, 2023년 12월 8일
We would like to apologize for failing to exceeding your expectations for the breakfast. We offer hot waffles, biscuits with sausage gravy, scrambled eggs, and pork sausage patties as our hot options, rotated daily. Also, we offer fresh fruit, cereals, oatmeal and yogurt daily. I am sorry you didn't get to experience our full breakfast during our breakfast hours of 6a-9a. We hope serve you again soon.

6/10 - 괜찮아요

Gary

좋아요: 직원 및 서비스
Skip this place
Very interesting crowd at this hotel. If I had not prepaid I would not have stayed! The clientel left to be desired. Noisy, bad company, I feared to fibd my truck oytside in the morning. The room was moderately clean, the staff was ok the shower was less than clean. Glad to put this place behind me.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Mgr 님, 2023년 12월 8일
Thank you for taking the time to submit comments regarding your stay. Monticello, AR was very busy with Homecoming week during your stay and the Boll Weevil fans are ecstatic every year to attend the University festivities. I apologize your stay did not exceed your expectations. We will report the deficiencies to the correct departments for improvement for future guests. We appreciate you for bringing it to our attention and hope to have another opportunity to fulfill your lodging expectations.

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Professional service & clean room
Our stay at Quality Inn & Suites was very professional and the bed was comfortable. The room was clean. I will recommend this facility in Monticello Arkansas
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Treasure

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Consistently good
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk clerk shamonica hampton was a great with helping me with my stay
2023년 8월에 1박 숙박함

8/10 - 좋아요

Jason

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Juan

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet stay
Very quiet stay. Didn't hear any highway noise or noise from other customers. Bed and pillows very comfortable.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Suszanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were pleasant and accommodating. Rooms were clean. Well pleased.
2023년 6월에 2박 숙박함

8/10 - 좋아요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing unique; just good location for trip
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean and convenient.
2023년 5월에 1박 숙박함
답변 제공: Tonji Harris Guest Relation Manager 님, 2023년 5월 21일
Tthank you David for your great review. We hope to see you again in the future.

2/10 - 너무 별로예요

Garrett

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Tonji Harris Guest Relation Manager. 님, 2023년 5월 17일
Dear Mr. GarrettI apologize for the inconvience that you expereince here at Quality Inn Monticello. Please call the hotel and we talk about those issues.

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were clean and the front desk was nice and helpful.
2023년 4월에 1박 숙박함
답변 제공: Tonji Harris Guest Relation Manager. 님, 2023년 5월 17일
Thank you Mr. Austin on your survey and We look forward to see you again.

2/10 - 너무 별로예요

Kalem

2023년 4월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Lackluster performance
The shower has a ceiling leak. Continental breakfast was not comparable to other hotels in same price range. Poor parking arrangements.
2023년 3월에 1박 숙박함
답변 제공: Tonji Harris Guest Service Relation Manager 님, 2023년 3월 16일
Dear AnonymousPlease allow me to apologize on behalf Quality Inn & Suite Monticello. It saddens me to hear that my staff and I fail to give you the quality of service you deserve. Your survey will be use as a learning and teachable moment for both me and my staff. I am always for any suggestion to improve our quality of breakfast. I do hope you will give us another chance to provide you with best Choice service during your next stay. Again I do apologize and also Thank you for takin the time to leave an online survey.

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This was a very clean hotel the staff was very friendly and respectable the The breakfast was decent
2023년 3월에 1박 숙박함
답변 제공: Tonji, Guest Relations Manager 님, 2023년 3월 9일
Thank you for your compliments of Quality Inn Monticello. We are happy to know you were served in a professional and accommodating manner. We value your feedback and look forward to serving you again soon!

8/10 - 좋아요

Shalinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice just hate it’s a non smoking facility
2023년 2월에 1박 숙박함
답변 제공: Tonji 님, 2023년 3월 3일
Thank you for your feedback. We are happy that you enjoyed your stay. I apologize that we no longer have Smoking rooms in our inventory. However, we are working to provide a comfortable smoking area for our patrons that would like to use this amenity. We look forward to serving you again soon.

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was quit got a good night rest, and fast food locating was within walking distance
2023년 2월에 1박 숙박함
답변 제공: Tonji, Guest Services Manager 님, 2023년 3월 3일
Thank you for your review of Quality Inn Monticello. We truly enjoy serving our guests. We are conveniently located on Highway 425 near Wal-mart and many fast food restaurants. Also, our mattresses have been newly replaced, as the property has been entirely renovated. We are happy to know that you were comfortable during your stay and look forward to serving you again soon.

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel for the value!
Any time I have a need to stay in Monticello, this is my go-to place. It is clean, close to anything you might need, comfortable, and the staff is amazing. I love that there is not carpet in the rooms, it makes it so clean feeling! I will continue to use Quality Inn anytime I am in the area.
2023년 1월에 1박 숙박함
답변 제공: Tonji, Guest Services Manager 님, 2023년 3월 3일
Thank you for your review of Quality Inn & Suites Monticello. We are thrilled to be your "go-to place" while in Monticello. We strive to be your home away from home and look forward to serving you again soon!

8/10 - 좋아요

Levester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My experience was one that would make me want to revisit the hotel whenever I’m back in town. Good overall experience.
답변 제공: Tonji, Guest Services Manager 님, 2023년 3월 3일
Thank you for taking the time to review Quality Inn & Suites Monticello. We are flattered by your compliments of the hotel. We truly strive to make your experience a great one while staying at Quality Inn of Monticello. We will be so happy to serve you again soon.

8/10 - 좋아요

james

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a lingering odor in the room, also rust on some of the bathroom fixtures.
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Angel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

LAKEISHA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

4/10 - 별로예요

Randy

출장 여행
별로예요: 청결 상태
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Jeffrey

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only trouble I had was property seemed to be out of Towels when needed for extra nights stay. Great staff! They were kind and courteous the whole time. De’Andrea Harris the manager was great with my wife and her service dogs! Would recommend this hotel for anyone who is looking for a great hotel in Monticello!!
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Lisa

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
We like everything, but the service of the room. We asked to just get our new towels and wash rags, to have the trash thrown everyday. That was not done. The first day we got towel but no trash thrown wet towels still on the floor. Husband dumped trash and took our wet towels. Second day same thing except husband took wet towels and was told they would get them came back still no new towels, no trash taken, no new towels wet ones still there. One bar of soap period. Next day my husband took wet towels and was told they would pick them up. They did bring new towels after that but the gal said the was lady would pick them up. She never did, so we left 2 days worth on the floor. Sheets were clean when we got there so was room but , but service needs improvement. The pool looked clean and most people were friendly but service needs improvment
2022년 7월에 4박 숙박함

4/10 - 별로예요

Susan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We rented an executive suite. The room was supposed to have a seating area but only had a coffee table and a dining table and 1 chair. We rented a smoking room that had no ashtrays available. The floor was nasty like it hadn't been mopped in quite some time. Had to keep our socks on because of the grime on the floor. There was a coffee pot in the room but only decaf coffee was left in the room, thankfully, I had requested extra coffee at check in. The telephone in the room was broken and unusable. Was really disappointed in the state of the room upon arrival.
2022년 7월에 1박 숙박함
답변 제공: De'Andria Harris General Manager 님, 2022년 7월 25일
Dear Mrs. Susan I apologize for the many inconveniences you encountered during your stay. I also want to thank you for taking the time to fill out a survey and bringing these housekeeping issues to my attention. I will use this as a learning tool for my housekeeper to improve the quality of service. We are in the process of upgrading the furniture in all rooms. I do hope in the future that you give us another chance to exceed your expectations of us. Please feel free to contact me at any time by calling the hotel. I do strongly apologize.

2/10 - 너무 별로예요

Patricia

2022년 7월에 1박 숙박함

4/10 - 별로예요

Eugenia H

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property needs some work. Torn fabric on couch. Rust on lamp base. Air conditioner hums loudly. Laid down on bed and it made cracking noises like it was going to break into.
2022년 7월에 1박 숙박함
답변 제공: De'Andria Harris, General Manger 님, 2022년 7월 25일
Thank you Eugenia for taking the time to fill out the online survey. I am happy to inform you that the hotel is in the process of upgrading the furniture in the rooms. I hope after this process is done that you will stay with us again.

2/10 - 너무 별로예요

Nalleli

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The tire time I stayed there, I had no towels in my room. When I called to ask if those were provided they said yes so I asked why my room didn’t have any. I was told to go get some at the front desk if I wanted them. It wasn’t until my last night there that some were out in my room. The remote for the tv was broken in half, no batteries. There were muddy show prints in the bathroom. BMS was bugs were in the floor, clearly no one had cleaned the floor. The couch was gross. And I didn’t have a trash bin. I was traveling with someone else so I didn’t have much of a choice. The photos advertised by Expedia are also not what you actually get. The room looks nothing like the photo! When I contacted Expedia about that, I was told that wasn’t really their responsibility but the property. So false advertising? I pause a little over $300 to stay in a trashy hotel and Expedia only gave me a $25 credit. The pool… the pool had algae, who knows when they last cleaned it. I saw a whole family with small children swimming in it and it grossed me out more. A breakfast was also advertised…. There was no breakfast. Avoid this place, it’s filthy.
2022년 7월에 4박 숙박함

4/10 - 별로예요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The outside was pretty clean, inside the room is another story. The shower hadn’t been cleaned, nor the sink. There was a previously used soap and package on the shower, stuff and hair on the walls and tub. The water pressure was good but the shower had a slow drain. The sink was disgusting and when I went to wash my hands and brush my teeth I understood why - the sink didn’t drain! The bed was made up nice and tidy, but the box springs didn’t even have a fitted sheet to cover it so you got to see all the nasty that it was. The beds squeak with every single minor move - loud enough to wake you up. Bed was not comfortable but pretty much what I expected for an inexpensive room. Won’t be staying here again.
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Larry

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The front staff was very friendly and responsive. The room was nice and the bed was great! However, the floor needed to be mopped. The breakfast was limited
2022년 6월에 1박 숙박함

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

4/10 - 별로예요

Fred

가족 여행
별로예요: 직원 및 서비스
Smell in room
2022년 6월에 1박 숙박함

4/10 - 별로예요

Faith 님, Rosewood

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, but the property is in terrible condition. Rusty bathroom fixtures, the rooms stink, and the key(s) stay not working. I would never stay there again.
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

patricia

2022년 6월에 1박 숙박함
답변 제공: De'Andria Harris, General Manager 님, 2022년 6월 9일
Thank you Patricia for your review. I'm pleased that you had a wonderful stay here at the Days Inn Monticello. Looking forward to making any future stays pleasant as well.

10/10 - 훌륭해요

LAKEISHA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Friendly staff. Rooms were clean and comfortable. Reasonable price
2022년 6월에 1박 숙박함

8/10 - 좋아요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent Accommodations
We were placed into a room with a non working toilet and a bathroom door that was indicative of water damage. After notifying the front desk we were placed in another room that was much better. The sink and tub area could have been cleaner. There was hair found in both areas. Other than that, it was a decent room. I would stay at this location again.
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Shawn

2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Falon

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great experience staying at the Days Inn! The room was super clean and comfortable and the beds were comfy. After leaving, I thought I left my shoes in our room and the lady we spoke to went above and beyond to try to help us track them down and she was very kind. We loved it!
2022년 5월에 2박 숙박함

2/10 - 너무 별로예요

Ericka Y.

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was Very Dirty, blood on the bed and sheets, and the chairs were Filthy!!
2022년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 5박 숙박함

8/10 - 좋아요

Javier

2022년 4월에 2박 숙박함

10/10 - 훌륭해요

warren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everybody was very friendly very nice place was clean very comfortable
2022년 4월에 4박 숙박함
답변 제공: De'Andria Harris, General Manager 님, 2022년 6월 9일
Thank you, Warren for your review on Expedia. We look forward to seeing you again.

8/10 - 좋아요

Darryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 3박 숙박함

8/10 - 좋아요

Abby

2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Cynthia 님, Bakersfield

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always excellent customer service
2022년 3월에 1박 숙박함