책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

익스텐디드 스테이 아메리카 스위트 햄프턴 콜리세움 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 910개 이용 후기 중 261개" "
평점 8 - 좋아요. 910개 이용 후기 중 240개" "
평점 6 - 괜찮아요. 910개 이용 후기 중 175개" "
평점 4 - 별로예요. 910개 이용 후기 중 118개" "
평점 2 - 너무 별로예요. 910개 이용 후기 중 116개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Roland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

8/10 - 좋아요

Sally

좋아요: 청결 상태, 직원 및 서비스
Fair
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 7일
Dear Sally, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay and enjoyed our location. We would love to welcome you back soon at Extended Stay America. Sincerely,Hotel Management

6/10 - 괜찮아요

Wanda 님, Greenville

좋아요: 청결 상태
I have stayed at one in Waynesboro , NC and this motel can’t compare ! I was surprised to find out there was no ice bucket, coffee pot with amenities for coffee, no cold cups , the TV channels were very difficult to read on the tv in the room due to the color of lettering used to display the channels and the desk clerk was difficult to understand their speech or words. You get what you pay for Minimal amenities .
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 26일
Dear Wanda, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important, and we regret falling short of your expectations. We will address the issues you raised, such as the lack of amenities and communication concerns, with our team to improve our services. We appreciate your understanding and hope for the opportunity to provide a more satisfactory experience in the future. Thank you for sharing your concerns. We value your feedback as we work to enhance our guest experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Donald 님, champlain

단체 여행, 가족 여행
Property is dated. No amenities in the hotel room. They didn’t even have a hair dryer.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 24일
Dear Donald, Thank you for sharing your experience at Extended Stay America. We appreciate your feedback. While we are delighted you chose our property, we apologize for any inconvenience regarding the dated feel and the absence of certain amenities. Your comments are valuable, and we are continuously working to improve our offerings. We hope you give us another opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Efrain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good ! Recommend.
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 10일
Dear Efrain, It was a pleasure reading your fantastic Extended Stay America review. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

10/10 - 훌륭해요

Chyna

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This is definitely a no-frills place, but it was very clean, well maintained, and the desk staff was very kind - even calling to confirm the reservation before arriving and calling the room withing the hour to make sure everything was ok. Again, no-frills - hot coffee and some muffins or granola bars in the morning. Furniture is certainly older, might find a light burned out, but again, clean, maintained and quiet.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

andrew

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Andrew, Thank you for taking the time to share your positive experience at Extended Stay America! We're delighted to hear that our team provided you with great customer service. It's our pleasure to ensure our guests have a comfortable and enjoyable stay. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Management

10/10 - 훌륭해요

Nejeenia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for a quick stay
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this location for all my Hampton trips. Great staff great location and always a good nights sleep.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 17일
Dear Scott, We're delighted that Extended Stay America is your preferred choice for Hampton trips! Thank you for your kind words about our great staff, ideal location, and the good nights' sleep you experience with us. We appreciate your loyalty and look forward to continuing to provide you with excellent stays in the future. Safe travels!Sincerely,Hotel Management

8/10 - 좋아요

Willie

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff - loud fan in bathroom when turning on the light
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 2일
Dear Monica, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments on the friendly staff are good to know. However, we are sorry for the inconvenience caused in your bathroom, and we shall discuss your remarks with the maintenance team for further improvement. We look forward to welcoming you back.Sincerely,Hotel Management

10/10 - 훌륭해요

De'Adra

좋아요: 청결 상태, 직원 및 서비스
It’s very clean but can be updated
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

RiRi

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was comfortable
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 8일
Dear RiRi, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the pleasure of hosting you again on your next visit to the area.Sincerely,Hotel Management

2/10 - 너무 별로예요

MICHELLE

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
NEW OVER HAUL
My stay was very disappointing. The room was not fresh in smell. There was a stale smell with a slight marijuana smell radiating throughout the room. The microwave had not been cleaned out and it had burnt food inside, needed to be replaced. The dresser furniture was old and paint finishing was chipped off and water pressure in shower extremely low. Also there were baby roaches crawling through out the room periodically in the kitchen area and once in between the two beds. Having stayed at other Extended Stay properties, this was really shocking to me the untidiness of this particular property.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 21일
Dear MICHELLE, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced regarding cleanliness, and we have addressed your concerns with our housekeeping team to take proper steps. We are grateful for your patience, and we hope you will consider staying with us again.Sincerely, Hotel Management

6/10 - 괜찮아요

Dawn

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was professional and very accommodating. The hotel needs major upgrades. Very dated. The water pressure was horrible. I had to move rooms when I first checked in, however the staff was very helpful. There needs to be a lot of remodeling done.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Dear Dawn, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family friendly hotel that saved my life 5 star!!
Well my family and I have been here for almost a year for temporary housing things was tough trying to pay weekly till couple promotions that came my way. The GM ms. B has helped us out a lot with late payment when I have to work late. Most of the staff is helpful at times. Things had changed for the best during our stay like new windows was installed in all the rooms and carpet is being replaced in rooms currently. New air conditioning is being installed weekly that I always see when coming in from the front. They have installed alarm systems on all exit doors to insure safety for my family and all guy in the hotel. I would say that things here are getting better. I know so of the guest here personally a they would agree that this is the best hotel to go to with a full operational kitchen. The only thing that keep s happening is out of order on the washing machines but they are being fixed fast so that families like myself can wash with ease. I would say to download the app so they you can wash easily instead of swiping your card each time. So overall I would give this hotel a 5 star!!!
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Seung

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap & not worth it
The check in was fine. The front desk clerk was pleasant. When I got in the room, it was dingy. It did not feel clean. The tub was cracked on the bottom, so I couldn’t take a bath. The tub was horrible. The worst part is at 8 am I heard an electric saw and banging from a hammer. It sounded like it was next to my head. I called the front desk, I asked them could they ask the people to stop banging. The desk clerk told me “no” bc the work was schedule. She did apologize but where was the solution? She could’ve moved me to another room. But if it’s scheduled why assign someone a room right next door?! You get what you pay for. I should’ve spent another hundred and went somewhere much nicer.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 22일
Dear Seung, Thank you for choosing us and sharing a review of your recent stay. We appreciate your feedback about your check-in experience and the pleasant front desk clerk. We're sorry to hear that your room did not meet your expectations and that you had issues with the tub. We apologize for the noise disruption from the scheduled construction; we understand your frustration. Your comments will help us address these concerns and improve our services. We value your input and will strive to provide a better experience for you and our future guests. Sincerely,Hotel Management

8/10 - 좋아요

Dennis

연인과의 여행
Property somewhat old and could use a good carpet cleaning all throughout the building. The property is no smoking but too many people have broken that rule. Good for an overnight stay.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Dear Dennis, Thank you for reviewing our hotel. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Acarya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Experience!
No smoking rule so it smelled nice on the property. The front desk employees and the room itself, was GREAT! Loved it soo much I booked another night. 😊
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Acarya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Barbara

2023년 7월에 1박 숙박함

8/10 - 좋아요

Ena

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Leah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jessica is awesome
Jessica was awesome! We were coming from out of town and needed an early check-in. She was happy To accommodate it, which saved us for not being late to a graduation. Made our trip stress-fee
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 27일
Dear Leah, Thank you for sharing your review of Extended Stay America! We're thrilled that Jessica provided you with excellent service and went above and beyond to accommodate your early check-in request. We understand the importance of a stress-free trip, especially during special occasions like graduations, and we're glad we could contribute to your positive experience. We will make sure to recognize Jessica for her outstanding hospitality. We appreciate your feedback and look forward to welcoming you back for another memorable stay in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Destiny

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The location of the property was perfect as I was visiting for Hampton graduation. My family lives near by. I originally found a different hotel but the price spiked so I chose this one instead. When I arrived there was no one in the lobby so I had to call on the phone to get service. That wasn’t a huge inconvenience plus the staff was nice so it was fine. The quality of the rooms were the issue. They are extremely dated and the cleaning was not up to par. The microwave was rusted as was the frig. The bathroom had hair from previous guests on the walls and inside the tub. The ironing board sounded like scratching of a chalk board when trying to open it. We only used the room to shower and sleep as we were out with family most of the day but there was no real comfort in the room if we chose to just relax in there. The trash room was disgusting and the smell was a different story. The grab and go breakfast was ok and thoughtful but I will say the muffins were dry. Honestly I’d never stay there again. If the sole purpose is to get a few hours of sleep or just shower then this is the place. Otherwise, no thank you.
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 17일
Dear Destiny, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Andre

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

8/10 - 좋아요

Travis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok stay
It was an ok stay. You could tell people live in the hotel. I think they should have a cut off limit with rooms to live in and save rooms for guest that come to visit. I don’t think guest should stay in rooms people has previously live in.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 2일
Dear Travis, Thank you for taking the time to share your feedback with us. We're glad to hear that you had an okay stay, but we're sorry to hear that you were not completely satisfied with your experience. We appreciate your suggestions regarding our extended stay policy and will pass them on to the concerned team as we continue to improve our offerings. We understand that the presence of long-term guests may inconvenience some, and we apologize for any discomfort this may have caused you. We assure you that we take great care to thoroughly clean and prepare our rooms for each new guest, regardless of their length of stay. We hope to welcome you back and provide you with a better experience.Sincerely, Hotel Management

10/10 - 훌륭해요

Darrell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

Norma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Keisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was dated but clean
2023년 3월에 1박 숙박함

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Jim

2023년 3월에 1박 숙박함

8/10 - 좋아요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff here were friendly and helpful. Check in and out were easy. The location is walkable to the Hampton Roads convention center, lots of parking. The room was clean and neat. In room amenities were minimal: had a kitchenette with stovetop, microwave and full fridge, but there were no utensils, mugs or cooking items on check in. These can be requested on an as needed basis. No in room coffee maker but free coffee in the lobby in the am.Towels smelled good. There was a nice comfortable recliner in the room. The TV had a problem with the screen, I'm sure they would have replaced it if I had bothered. Decent water pressure and bathroom well maintained. There did not appear to be any fitness room and no pool as far as I could tell. Convenient affordable night's sleep for my short stay of 2 nights. Surrounding area seemed safe. Larger shopping and restaurant area a short drive away (could be walkable if you're ambitious). Waffle House within easy walking distance.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Tony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for the price
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 2일
Dear Tony, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Andrean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was near Walmart in the mall which is practically in walking distance. A heartfelt thank you to Bernice at the front desk who also recommended local places to eat. Place was very clean. Will most certainly stay here again.
2023년 1월에 1박 숙박함

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Shower could be a little better
2023년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 22일
Dear Robert, Thank you for staying with Extended Stay America and sharing your experience. We are glad you enjoyed most of your stay; however, we apologize for the issue with the shower. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret not being able to resolve this for you while you were still with us. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management

10/10 - 훌륭해요

Jamil

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Kyle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함

2/10 - 너무 별로예요

Kevin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Traveler Beware
When I checked in the rooms that I had reserved were not the rooms that we received, and this was just the start of a horrible experience at Extended Stay America Suites in Hampton, VA. My room had a work order on the sink that stated that the toilet needed repaired, because it did not flush. Found that it did flush for a 1 but not a 2. When i addressed the problem at the front desk i was offered a plunger. by the clerk as well as the General MGR who was on the phone. I Stated that I was on my way to work and reminded them that there was an open work order for the toilet repair., and I was not going to fix their problem. I return from work and the issue hadn't been fixed. Things went from bad to worse when I talked to the evening clerk. She called the GM and then told me that she did not like my attitude, and I could get the f#Ck out. Not only was i cussed out screamed at I was threatened for physical harm. The clerk came from behind the front desk and approached me at the elevator screaming threats and cussing. I packed and called the police. I travel 8 days out of every month, and i have NEVER been so disrespected by anyone like this at a hotel. This obviously comes from the top down starting at least with the GM. Totally unacceptable behavior. I did overlook the musk in the room and the worn furniture because sometimes those things are unavoidable. I ask that the owners play the video from that night and see for themselves the attack on me.
2022년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 11월 19일
Dear Kevin, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

6/10 - 괜찮아요

Bernice

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Jo Ann

별로예요: 청결 상태
Room could have been cleaner. Sheets fresher, pillows , cleaner, and rug shampoo 'ed..
2022년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 20일
Dear Jo, it is great to learn how much you enjoyed your stay. However, we would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

10/10 - 훌륭해요

DECODA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

8/10 - 좋아요

Delmy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy and quick check in. You can tell the hotel is a little older but worked for what I needed. I could hear upstairs occupants walking around
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Shamika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice. The room was so cozy and near everything so you didn’t have to drive far to get where you needed to go.
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 18일
Dear Shamika, thank you for choosing Extended Stay America for your recent accommodation. We're glad our location contributed to making your stay a great one. Our team's priority is guests' satisfaction, so we are thrilled you find everything about us to your satisfaction. We will share your compliments with our team to let them know their efforts were noticed. Thank you for your excellent review, and we hope to welcome you back soon!Sincerely,Hotel Management

2/10 - 너무 별로예요

William

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture was a mix of grandmas hand me downs and the bed was completely uncomfortable/low grade. Found hair in the shower and on the vanity before I used them. The complementary breakfast was bad coffee and granola bars and muffins. Two police cruisers spent a good amount of time sitting out in front of the property early morning when I checked in and someone who looked at if they were under the influence of illegal substances spent time dancing out near the front door.
2022년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 18일
Dear William, thank you for taking the time to share your comments. Our goal is to provide an exceptional experience for our guests, and we apologize for not making this happen for you. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Diane

좋아요: 청결 상태, 직원 및 서비스
Enjoyed my stay.
2022년 10월에 2박 숙박함