Dear Guest, Thank you for sharing your experience at Hotel Royal Hoi An - MGallery. It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team as it serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Best regards, Mandy Le / Guest Experience Manager

Dear JungEun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy Le Guest Experience Manager

Dear guest, Thank you for sharing your review. I and the hotel team are delighted to know you had a great stay with us. We do hope that if travel brings you back to Hoi An, we will have the chance to welcome you back again. Best regards, Mandy Le Guest Experience Manager

Dear Guest, Thank you for posting an excellent review of Hotel Royal Hoi An - MGallery. I am pleased to know you enjoyed your stay with us. I and the hotel team look forward to welcoming you back in the near future. Best regards, Mandy Le Guest Experience Manager

Dear Guest, Thank you for reviewing your stay at Hotel Royal Hoi An - MGallery. It was a delight to know you enjoyed your stay. I and the team hope to welcome you back in the near future. Best regards, Mandy Le Guest Experience Manager

Dear Kyoungim, Thank you for reviewing your stay at Hotel Royal Hoi An - MGallery. It was a delight to know you enjoyed your stay. I and the team hope to welcome you back in the near future. Best regards, Mandy Le Guest Experience Manager

Dear Youngha, It is wonderful to know you enjoyed your stay with us and our breakfast provided you great source of energy and delightful tastes to start your day. Please do let me know when you will be visiting Hoi An so that I can personally assist you planning your next stay. Best regards, Mandy Le Guest Experience Manager

Dear Jae Bin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy Le / Guest Experience Manager

Dear So Young, Thank you for posting a review of Hotel Royal Hoi An - MGallery. It is great to hear that you enjoyed our buffet breakfast and friendly services provided by our hotel staff. I hope that we will have another chance to welcome you back in your next visit to Hoi An. Best regards, Mandy Le Guest Experience Manager

Dear Guest, Thank you for sharing your experience at Hotel Royal Hoi An - MGallery. I am pleased to hear you enjoyed our breakfast buffet in both variety and quality. I regret that your stay was effected by noise issue. We are looking into ways to improve soundproofing for guest rooms. Thank you for sharing your sentiment. I and the hotel team hope to have another chance welcoming you back for a more enjoyable experience. Best regards, Mandy Le Guest Experience Manager

Dear Guest, Thank you for the great review of Hotel Royal Hoi An - MGallery! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mandy Le / Guest Experience Manager

Dear Sir/ Madam, Thank you for your recent stay at the Hotel Royal Hoi An - MGallery. We are delighted to hear that you have enjoyed your recent stay with us. We do much appreciate your kind words of the hotel and services. We look forward to welcoming you back with memorable experiences. Yours sincerely,

Dear So Young, Thank you for sharing your experience at Hotel Royal Hoi An - MGallery. The team and I look forward to having another chance to welcome you back for another great stay. Best regards, Mandy Le Guest Experience Manager

Dear Mr./ Ms. Aden, Thank you for your compliments and your support. We also would like to express our appreciation to you for sharing the aspects our hotel need to improve. We have reviewed your comments with the department concerned in order to strengthen our services in this aspect. We will do our utmost to improve our standard of service and sincerely hope to have the pleasure of welcoming you back to experience our hotel in the near future. Yours sincerely, Hotel Royal Hoi An –MGallery.

Dear Sir/Madam, 먼저 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔을 이용하신 후 귀중한 시간을 내시어 리뷰를 남겨주셔서 감사드립니다. 저희는 항상 최고의 서비스를 제공하려 노력하지만 이번에 고객님의 기대에 미치지 못한 것 같아 안타깝습니다. 언급해주신 의견은 매니지먼트 팀 및 관련 부서와 검토하며 재발하지 않도록 조치를 취하겠습니다. 저희 호텔 로얄 호이안에서는 고객 여러분들의 의견을 매우 소중하게 생각하며, 서비스 향상이 필요한 부분에 대해 주의를 주셔서 다시 한 번 감사드립니다. 고객님, 다시 한번 시간내어 리뷰 남겨주신것에 감사의 말씀드리며, 다음 호이안 여행에서 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔과 함께 하길 바라겠습니다. 감사합니다 Hotel Royal Hoi An - MGallery.

Dear Mr./Ms. 원호, Hotel Royal Hoi An – MGallery would like to thank you for your support and for taking time to share your valuable feedback. We extremely value your loyalty and support in the past. It is by receiving candid feedback like yours, that we can make continuous improvements. And thank you as well for drawing our attention to the aspect that hotel needs to be improved. We have reviewed your comments with the department concerned in order to strengthen our services in this aspect. We will do our utmost to improve our standard of service and sincerely hope to have the pleasure of welcoming you back to experience our hotel in the near future. Yours sincerely, Hotel Royal Hoi An – MGallery.

Dear Mr./ Ms. Changyeon, Thank you for your compliments and your support. We also would like to express our appreciation to you for sharing the aspects our hotel need to improve. We have reviewed your comments with the department concerned in order to strengthen our services in this aspect. We will do our utmost to improve our standard of service and sincerely hope to have the pleasure of welcoming you back to experience our hotel in the near future. Yours sincerely, Hotel Royal Hoi An –MGallery.

안녕하십니까 dongchan 고객님 먼저 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔을 이용하신 후 귀중한 시간을 내시어 친절한 리뷰를 남겨주셔서 감사드립니다. 전반적으로 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔 에서 즐거운 시간을 보내셨다니 기쁩니다. 특히 호텔 조식 및 객실 상태에 대한 친절한 말씀 감사드리며, 고객님께서 보내주신 긍정적인 메세지를 저희 모든 팀원과 함께 공유하도록 하겠습니다. 고객님께서 남겨주신 리뷰는 저희 호텔 서비스의 향상에 큰 도움이 되며 저희 모든 팀원들에게 계속해서 나아갈 수있는 동기부여를 해주리라 믿어 의심치 않습니다. 다시 한번 시간내어 리뷰 남겨주신것에 감사의 말씀드리며 다음 호이안 여행에서 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔과 함께 하길 바라겠습니다. 감사합니다.

안녕하십니까 Anonymous 고객님 먼저 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔을 이용하신 후 귀중한 시간을 내시어 리뷰를 남겨주셔서 감사드립니다. 저희 호텔에서의 객실 상태가 만족스럽지 못하셨다는 점에 대하여 진심으로 사과 드립니다. 저희는 항상 최고의 서비스를 제공하려 노력하지만 이번에 고객님의 기대에 미치지 못한 것 같아 안타깝습니다. 언급해주신 의견은 매니지먼트 팀 및 관련 부서와 검토하며 재발하지 않도록 조치를 취하겠습니다. 저희 호텔 로얄 호이안에서는 고객 여러분들의 의견을 매우 소중하게 생각하며, 서비스 향상이 필요한 부분에 대해 주의를 주셔서 다시 한 번 감사드립니다. 고객님, 다시 한번 시간내어 리뷰 남겨주신것에 감사의 말씀드리며, 다음 호이안 여행에서 저희 호텔 로얄 호이안 엠갤러리 바이 소피텔과 함께 하길 바라겠습니다. 감사합니다