슈피리어룸, 킹사이즈침대 1개 (Smoke Free) | 객실 내 금고, 책상, 노트북 작업 공간, 무료 유아용 침대

레드 루프 인 웨스트 먼로 여행 후기

2 out of 5
레드 루프 인 웨스트 먼로
102 Constitution Dr, West Monroe, LA

이용 후기

6.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 212개" "
평점 8 - 좋아요. 1000개 이용 후기 중 224개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 202개" "
평점 4 - 별로예요. 1000개 이용 후기 중 166개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 196개" "

6.4/10

청결 상태

7.2/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

6/10 - 괜찮아요

brett

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to park, get a room with a microwave
2024년 4월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 14일
Dear Brett,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ATHENS AL. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that you made us your choice of stay, had easy parking and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Tiffany

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was decent , better red roof than others . Area was fine, plenty of places to eat . Room had dirty sheets, burn holes in sheets , and saw a roach before went to bed . So lol yeah !
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 7일
Hello Tiffany,Your 3/5 score of our Red Roof Inn West Monroe is appreciated as you found it to be convenient. However, you indicated that there were holes in the sheets and insects. Please note that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jeffrey

2024년 3월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 20일
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Shawn

출장 여행, 가족 여행
별로예요: 직원 및 서비스
Smoke alarm was broke, toilet wasnt working correctly, no drain plug in tub, workers acted like they didnt want to be there
2024년 3월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 19일
Dear Shawn,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST MONROE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the toilet, the smoke alarm and the other issues which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Kayla

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ac was leaking and they never came check it. They have me a towel to put under the air conditioner.
2024년 3월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 19일
Dear Kayla,Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST MONROE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the dysfunctional air conditioner. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Patricia

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 13일
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice to me she help me out good
2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 5일
Dear Jamie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WEST MONROE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that the staff was very nice towards you. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Corey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 1월 20일
Hello Corey, Thank you for taking a moment to complete our survey at the Red Roof Inn West Monroe. I was disheartened to see your stay resulted in a 4/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Neim

좋아요: 숙박 시설 상태 및 시설
Great Experience
It was an excellent experience for this room we stayed in.
2024년 1월에 1박 숙박함
답변 제공: LaTunde, Rediresponse Specialist 님, 2024년 1월 19일
Dear Neim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding your stay with us was excellent regarding the room you were in. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

MonTia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was unexpectedly quiet for the location. Room was clean and up to date.
2024년 1월에 2박 숙박함
답변 제공: Dreka 님, 2024년 1월 9일
Hello, MonTia Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. which prompt a 5/5 score We hope to continue to provide great experiences for you. Positive guest feedback, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again The staff and I would love to provide you with another comfortable stay in the future. Have a Great Day

2/10 - 너무 별로예요

Jacqueline 님, Canon City

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms look nice online but when you get there…that’s not the case. It’s like they left the old bones of the property as is and only replaced the furniture. The room could use some TLC. The toilet was leaking, water coming out between the floor boards, leak in walls causing the paint to peel it was so bad, mold in the corners of the shower, etc. you could tell that the pipes behind the toilet were super old and fixed a million times from all the plaster. The bed was so noisy you couldn’t even move or sit on it to put your shoes on without it sounding like it was going to fall apart. The fridge didn’t even cool; not sure why they even bother putting it in there. The remote to the TV didn’t even have a cover for the batteries. This place was not even a 3 or 2 star, it was more like a half star. I attempted to tell the front desk about the issues and she didn’t seem to care so I checked out and on my way I went. Whatever. I’m glad it was only for one night because I wouldn’t have been able to stay longer with those conditions. I won’t be returning.
2023년 12월에 1박 숙박함
답변 제공: Dreka 님, 2024년 1월 9일
Hello, Jacquline Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I are saddened to see your 1/5 score following your stay. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guest please accept our sincerest apologies for the issue you had during your stay and we hope in your future travels you’ll give us another chance to provide you with a better experience. Thank You and Have A Great Day.

2/10 - 너무 별로예요

ALFRED

2023년 12월에 5박 숙박함
답변 제공: Dreka 님, 2024년 1월 9일
Hello Alfred Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip Thank you And Have A Great Day

8/10 - 좋아요

José

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno
2023년 12월에 3박 숙박함
답변 제공: Dreka 님, 2023년 12월 26일
Dear Jose, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. which prompt a 4/5 score We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again The staff and I would love to provide you with another comfortable stay in the future. Have a Great Day.

10/10 - 훌륭해요

Kayleigh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dreka 님, 2023년 12월 26일
Dear Kayleigh, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. which prompt a 5/5 score We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again The staff and I would love to provide you with another comfortable stay in the future. Have a Great Day.

10/10 - 훌륭해요

Duane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2023년 12월 24일
Hello Duane,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Eve

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 17일
Hello Eve,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

10/10 - 훌륭해요

Duane

2023년 12월에 1박 숙박함
답변 제공: Dreka 님, 2023년 12월 15일
Dear Duane, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. which prompt a 10/10 score We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again The staff and I would love to provide you with another comfortable stay in the future. Have a Great Day.

10/10 - 훌륭해요

Felicia

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It's ok
2023년 11월에 2박 숙박함
답변 제공: Dreka 님, 2023년 12월 5일
Dear Felicia, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. which prompt a 5/5 score We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again The staff and I would love to provide you with another comfortable stay in the future. Have a Great Day

4/10 - 별로예요

Shelby

2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 24일
Thank you, Shelby, for rating your recent stay at the Red Roof Inn West Monroe. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safe myself long story nice room comfortable
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 17일
Dear Marsha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WEST MONROE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, comfortable room, here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

4/10 - 별로예요

Tomas

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Staff was friendly. However water was yellow coming out the sink, toilet and shower. There was no hot water either
2023년 10월에 1박 숙박함
답변 제공: Dreka 님, 2023년 11월 4일
Dear Tomas, thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof inn in West Monroe However, you indicated that the water was yellow in the sink and shower and that there was no hot water. This is truly regrettable. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you for sharing your concerns and I wish you all the best in your future travels hopefully in the near future you will give us another chance to better serve you Have A Great Day.

2/10 - 너무 별로예요

Arthur

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing😞
No light bulbs in lights. No hot water. $50 cash deposit. We got there at 12:20 am after 28 hours of driving and was tired and needed a hot shower. Was very disappointing!
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 4일
Dear Arthur, Thank you for taking the time to tell us about your experience at the RED ROOF INN WEST MONROE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
only if you have too.
They were nice, the rooms were clean, but they were in disrepair. I wasn't able to take a Bath. ,because when the water started filling up, in the tub I noticed that it was brown tinged. I won't be staying here again
2023년 10월에 1박 숙박함
답변 제공: Dreka 님, 2023년 10월 25일
Dear Daniel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Monroe sorry your stay did not meet your expectations please accept our sincerest apologies for these issues you've brought to our attention. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you would consider giving us another try in you future travels Have A Great Day.

8/10 - 좋아요

Carielle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Good stay for the price
2023년 10월에 2박 숙박함
답변 제공: Dreka 님, 2023년 10월 16일
Dear Carielle, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn West Monroe was proud to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome as our Red Roof team strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!

2/10 - 너무 별로예요

Daniel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, this is a three story facility and the elevator was out of service and appeared to have been in that condition for some time. For an eighty year old the third floor is way up. Second, the first room had no operable smoke detector, it was laying on the bed upon arival. The safety lock on the door did not work. There were no towels, wash cloths, hand towels or bath mats in the room. Room 2 had no towels, now wash cloths or bath mats. Will I recommend this property? I will recommend that no one pay for this kind of service.
2023년 10월에 1박 숙박함
답변 제공: Dreka 님, 2023년 10월 16일
Dear Daniel, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof inn However, you indicated that you found there , limited towels/wash clothes and that the elevator was out of service and the other concerns you've brought to our attention. This is truly regrettable. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you for sharing your concerns and I wish you all the best in your future travels hopefully in the near future you will give us another chance to better serve you Have A Great Day.

2/10 - 너무 별로예요

Master

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Room had a smell to it. No phone , fridge, microwave and only 1 towel and wash clothe along with rude an very curt operator when called second time on cell phone. Rest of front desk people was very kind an helpful.
2023년 10월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 14일
Dear Master,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. We're happy to see that the staff service positively impacted your stay. However, you indicated that you found there to be an odor in your room, limited towels/wash clothes and that you received poor service on the phone. This is truly regrettable. Please note that the room type you booked, i.e. a Standard King room does not come with the amenities of a microwave and refrigerator. These are only provided in our deluxe/superior rooms. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Sonya

별로예요: 숙박 시설 상태 및 시설
It was inexpensive but I was not expecting the bathroom door to be damaged and mold on the ceiling.
2023년 10월에 1박 숙박함
답변 제공: Dreka 님, 2023년 10월 9일
Dear Sonya, Thank you for telling us about your recent visit to RED ROOF INN WEST MONROE. We are sorry you had a less than pleasant experience. You indicated that the bathroom door was damaged and the other concerns prompted your 2/5 score At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Thank you and Have A Great Day.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Dreka 님, 2023년 10월 6일
Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn West Monroe. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Have A Great Day

10/10 - 훌륭해요

Dontravis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2023년 9월에 2박 숙박함
답변 제공: Dreka 님, 2023년 10월 4일
Dear Dontravius, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn West Monroe. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. At Red Roof, Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. thank you and Have a Great Day

8/10 - 좋아요

Wheely

2023년 10월에 1박 숙박함
답변 제공: Dreka 님, 2023년 10월 23일
Dear Wheely, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn West Monroe was proud to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome as our Red Roof team strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!

8/10 - 좋아요

Gustavo

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 10월 3일
Dear Gustavo, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn West Monroe was proud to see your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as our Red Roof team strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Shelley

The lady that works nights or at least on the night of the 28th was so helpful and very polite ,she went over and beyond helping us . She definitely does praise and a raise.
2023년 9월에 1박 숙박함
답변 제공: Dreka 님, 2023년 9월 30일
Dear Ms. Shelley Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn West Monroe. Our goal is to provide a clean and comfortable and welcoming environment for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. for my staff going above and beyond to make your stay more joy able and one to remember Thank you for staying with us and Have A Great Day.

8/10 - 좋아요

Jonathan

2023년 9월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 9월 26일
Dear Jonathan, The staff at the Red Roof Inn West Monroe and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Shane

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty linen, no elevator, doors, walls, bathroom in terrible condition
2023년 9월에 4박 숙박함
답변 제공: Linton Red Roof Management Rediresponse Specialist 님, 2023년 9월 23일
Dear Shane,Thank you for telling us about your recent visit to RED ROOF INN WEST MONROE. We are sorry you had a less than pleasant experience. You indicated that the unclean linens, the unavailability of an elevator and the other concerns expressed hindered your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. With thanks,LintonRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Kimberly

2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 10월 9일
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Ira

2023년 9월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 9월 20일
Dear Ira, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn West Monroe. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jennifer

2023년 9월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 10월 9일
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WEST MONROE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Genesis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have roaches in beds, bathroom and the hallway. With our room key we open other bedroom by accident so that means other people can use their room keys to open your room. DO NOT STAY HERE
2023년 9월에 4박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 9월 12일
Dear Genesis,I appreciate you sharing your feedback following your stay at the Red Roof Inn West Monroe. I was saddened to read that your stay fell short of your expectations due to the insects you reported. At Red Roof, please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Yours truly,LintonRediresponse Specialist

2/10 - 너무 별로예요

Jinny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cockroaches. Dirty sheets with brown and yellow stains. Smelled like mold inside the room.
2023년 9월에 3박 숙박함
답변 제공: Dreka 님, 2023년 9월 15일
Hello Jinny, I appreciate you sharing your feedback following your stay at the Red Roof Inn West Monroe. I was saddened to read that your stay fell short of your expectations due to the insects you reported stains on the sheets and a bad smell. At Red Roof, please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have spoken to my housekeeping staff about these concerns you've brought to our attention. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels hopefully in the near future you will give us another chance to better serve you Have A Great Day.

4/10 - 별로예요

Windy

단체 여행
좋아요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2023년 9월 11일
Hello Windy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Monroe and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediResponse Specialist

2/10 - 너무 별로예요

Daniel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk lady with the slashes in her eyebrow is not the brightest or friendly. Found a roach in my room. Called to try get my room switched or have someone kill this big ah roach. They said they didn't have any rooms. That's a lie, it showed online that they had rooms left. She said she would kill the bug and never showed up. Not good for family at all. I can't wait to hit up corporate and the BBB. This place won't last for long.
2023년 9월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 9월 11일
Dear Daniel,I appreciate you sharing your feedback following your stay at the RED ROOF INN WEST MONROE. I was saddened to read that your stay fell short of your expectations due to the insects you reported and your less than ideal staff encounter. At Red Roof, please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

2/10 - 너무 별로예요

Darren

2023년 9월에 1박 숙박함
답변 제공: Dreka 님, 2023년 9월 30일
Dear Darren, I appreciate you taking the time to complete our guest survey about your recent stay at the Red Roof Inn West Monroe. I was saddened that your stay fell short of your expectations which prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thanks and Have A Great Day

2/10 - 너무 별로예요

Channing

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was hot, when we turned the air on water from the ac went everywhere. Mold was all over the bathroom ceiling. The fridge was not cooling. There was a cockroach in the shower. We stayed long enough to shower and get back on the road.
2023년 9월에 1박 숙박함
답변 제공: Dreka 님, 2023년 9월 4일
We are sorry to hear your recent experience at the RED ROOF INN WEST MONROE did not meet your expectations. I will certainly address your concern. We appreciate your business and truly value your feedback. Thank You And Have A Blessed Day.

10/10 - 훌륭해요

Audrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A little more information ...
We were traveling on I20, and stayed at the Red Roof. Price was right and the room was clean, comfortable and quiet, so perfect in that regard. We had 2 concerns. I only learned that the elevator was out of order when we arrived and we were on the third floor. She could not easily change us, so we took the stairs (we are in our 60s, so usually a change to a lower floor is a reasonable accommodation). The clerk made it sound like it would be too hard to do and they could not honor the price we already paid for the room. They also had a sign for a $50 CASH deposit, but they did not collect it, which was good since the morning shift clerk did not offer any returns. My other concern was that the water in the room was discolored. Probably old pipes. Bring water for drinking if you have it. We just went to McDonald's when we left, which was a good move since coffee service did not begin until 7:30 am.
2023년 8월에 1박 숙박함
답변 제공: Dreka 님, 2023년 8월 22일
Thank You for taking the time to complete our guest survey we will be working on these issues you've brought to our attention sorry for any inconvenience We look forward to serving you again have a Blessed Day.

8/10 - 좋아요

Anthony

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Dreka 님, 2023년 8월 17일
Thank You for taking the time to complete our guest survey We look forward to serving you again have a Blessed Day.

4/10 - 별로예요

Erica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 8월 14일
Hello Erica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn West Monroe and I appreciate your 2/5 rating following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

LaRose

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My trip to West Monroe, LA
The room was clean but needs updated. I feel you should put a mini fridge and microwave in all your rooms. Also a coffee pot with coffee packs would be nice also. I brought my hair dryer but it would be nice to have one in the room. We will probably stay again.
2023년 7월에 1박 숙박함
답변 제공: Dreka 님, 2023년 8월 1일
Thank You for taking the time to complete our guest survey glad you enjoyed your stay we are in the process of putting them in all rooms. We look forward to serving you again have a Blessed Day.

6/10 - 괜찮아요

William

출장 여행
좋아요: 청결 상태
Not bad for price
Room was nice and clean. Fridge didnt work to well, beds were suoer uncomfortable. But the room was clean.
2023년 7월에 2박 숙박함
답변 제공: Dreka 님, 2023년 8월 1일
Thank You for taking the time to complete our guest survey we will take care of the issue you brought to our attention and we look forward to serving you again have a Blessed Day.

8/10 - 좋아요

Barbie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Price, Great Location
The rooms were clean, beds were comfortable. I was a little apprehensive because the price was so low, but I was surprised. For an overnight stay it was excellent for the price.
2023년 7월에 1박 숙박함
답변 제공: Dreka 님, 2023년 7월 31일
Thank You for taking the time to complete our guest survey glad you enjoyed your stay. We look forward to serving you again have a Blessed Day.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Dreka 님, 2023년 7월 27일
Thank You for taking the time to complete our guest survey we look forward to serving you again have a Blessed Day.