로비

타운플레이스 스위트 보스턴 로건 공항/첼시아 여행 후기

3 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 634개" "
평점 8 - 좋아요. 1002개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 74개" "
평점 4 - 별로예요. 1002개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 33개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Khalif

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Thanks for the 8/10 rating, Khalif!We're thrilled you enjoyed your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함

6/10 - 괜찮아요

Songhee

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2019년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
주변이 조금 황량하긴하지만 호텔 자체는 가성비 최고입니다. 대중교통으로 시내가 멀지않아서 주변편의시설 부재가 크게 불편하지않습니다.
2019년 3월에 13박 숙박함
답변 제공: dnice 님, 2019년 5월 12일
Dear Valued Guest : On behalf of all of us here at the TownePlace Suites Boston Logan Airport Chelsea, thank you for submitting your feedback. We are thrilled to hear you enjoyed your stay. Please keep us in mind for your next trip to Boston! Warm Regards, Denise Alvarez- Operations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편해요
깨끗하고, 편안하게 수박하였음
2019년 4월에 2박 숙박함
답변 제공: Julia Y. 님, 2019년 5월 3일
Dear Valued Guest: Thank you for submitting your feedback! We are thrilled to know you enjoyed your stay and we hope you'll keep us in mind the next time you're in the Boston area! Warm Regards, Julia Y. Senior Operations Manager

10/10 - 훌륭해요

Jae Hyang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 깔끔하고, 직원들도 모두 친절하고, 공항 셔틀 서비스도 매우 만족스러웠습니다.
2018년 10월에 1박 숙박함
답변 제공: Louis Warren 님, 2018년 10월 24일
Dear Jae Hyang: On behalf of all of us here at the TownePlace Suites Boston Logan Airport Chelsea, thank you so much for submitting your feedback. We are thrilled to hear you enjoyed your stay as much as we enjoyed hosting you. We hope to welcome you back the next time you're in the area. Warm Regards, Louis Warren General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
또 가도 좋을 호텔
방은 좁은 편이지만 깔끔하고 조식도 훌륭했습니다. 보스턴 관광지까지 거리도 가깝고 훌륭한 속소였습니다.
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

Dong Hoon 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족스러운 호텔
시카고 공항근처로 비행기가 지연되어 급히 숙소를 잡았는데 생각보다 너무 좋음...다른 일정이 취소되었지만 그나마 위안이 되었음.
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access exiting and traveling to the airport.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, with gracious staff. Area is a bit sparse but the hotel offers transportation to offset.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Joseph, thank you for your fantastic review of TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's delightful to know you appreciated our gracious team members and enjoyed our convenient transportation services. We look forward to welcoming you back soon for an even better experience.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very confortable friendly service
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Anthony, thank you for your favorable review. We're delighted your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was comfortable and you appreciated our welcoming team members. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Katelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome room size. Bathroom was a decent size. Amazing amenities.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Katelyn, it's wonderful to hear that you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're thrilled that the dimensions of our rooms and bathrooms were able to meet your expectations, and it's fantastic that our comprehensive amenities left a positive impression on you. We hope to have the pleasure of welcoming you back again.

10/10 - 훌륭해요

Siolly

가족 여행
Todo perfecto
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Sinceramente, estamos encantados de que haya encontrado que todo fue perfecto en TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Realmente apreciamos sus comentarios positivos y estamos ansiosos por recibirlo nuevamente pronto.

10/10 - 훌륭해요

Paulo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Paulo, it's delightful to hear that you enjoyed your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're pleased that you found our property to be pleasant. We hope to have the opportunity to host you again in the future!

6/10 - 괜찮아요

Megan

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We are really upset that the pool isn't in service. It's part of why we booked this hotel. If we would have known we would have booked another location. My 3 year old is very disappointed, as we booked this stay as part of his birthday weekend.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Megan, it is unfortunate to hear about your recent experience. We acknowledge that the unavailability of the pool caused some inconvenience to your plans, especially for your young one’s birthday weekend. We want to clarify that we prioritize the safety of our guests, which sometimes result in temporary amenities closure. Nevertheless, we hope you found the remaining aspects of your stay enjoyable and your needs were met by our dedicated team members. We appreciate your understanding and look forward to the opportunity of hosting you again under better circumstances.

8/10 - 좋아요

matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quite convenient traveling to and from Logan airport facilities.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Matthew, thank you for providing feedback on your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to hear you found our location advantageous for your travels. We hope to welcome you again in the near future.

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super nice hotel with super friendly staff!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Rachel, it's great to hear your positive comments on TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We strive to provide a welcoming experience and it sounds like our team members certainly added to the enjoyment of your stay. We hope to see you again soon for another successful visit.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great spot if you want to be close to BOS with an airport shuttle available. The room was awesome. Even came with a white noise machine, which was a huge plus for my wife and I. Staff were all great.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Michael, thank you for choosing to stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to know you found our proximity to BOS convenient along with the availability of an airport shuttle. It's fantastic to hear the room met your expectations, and it's encouraging to see that you appreciated the white noise machine. We're thrilled that our team members could contribute positively to your stay. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thank you for the great rating, Richard!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Edin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Edin, thank you for your Expedia review. It's great to see you had an enjoyable stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We always strive to leave a superb impression and appreciate your endorsement. Don't hesitate to think of us next time your journey takes you to Boston!

10/10 - 훌륭해요

viviane

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for the price paid. Very clean and friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Viviane, we're thrilled to hear you found great value at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's wonderful knowing that our team's friendliness and our hotel's cleanliness met your expectations. We look forward to your next visit.

2/10 - 너무 별로예요

Holly

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very noisy all night into the day loud traffic, elevators were out of order, outlets in room did not work. Will never stay at this property again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Holly, we're sorry to hear that your recent stay didn't meet your expectations. We acknowledge the concerns you raised about the noise and the maintenance issues. Assuring a comfortable, quiet stay and functioning facilities are among our top priorities. We regret that you're considering not returning and we hope to have an opportunity to turn your experience around in the future. We are surely committed to improving.

6/10 - 괜찮아요

J

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
We appreciate the feedback, J.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 - 훌륭해요

Dean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in an industrial area.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Dean, thank you for your review. We're delighted that you chose to stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. Though our surroundings may be different, we strive for the comfort and satisfaction of our guests. We hope you found the convenience and amenities to your liking. We look forward to your return.

2/10 - 너무 별로예요

Dan

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Extremely poor communication the front desk worker had no empathy or solutions for misinformation given by other staff members.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Dan, we deeply regret that your experience fell short of your expectations. We're sorry to hear about the misunderstandings you encountered and that our team was not able to provide the assistance you needed. We assure you, it's in our best interest to offer all our guests a seamless and pleasant stay. Your feedback will be used to review and improve our communication and guest support processes.

2/10 - 너무 별로예요

Charles

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
This is an airport hotel and I couldn’t park during our stay. The said we needed to book park and fly option, not an option on Expedia when booking. Phone didn’t work in the room. No bedding for the pullout couch. Front desk said they’d bring bedding, never did. They barely spoke English.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Charles, we regret to hear about the several challenges you encountered during your stay. Misunderstandings over parking arrangements are never pleasant and we apologize for any confusion. Additionally, it is disappointing to learn that the in-room amenities did not fully meet your expectations, and that there were language barriers with our team members. It's crucial to us that all guest requests are handled promptly, so we're sorry if this was not your experience. We appreciate you bringing these matters to our attention, as feedback like yours helps us improve. Thank you.

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Kate, it's genuinely delightful to know that you had a top-notch stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We trust our tailored services and welcoming ambiance contributed to your high rating. Please consider coming back in the future as we'd love another opportunity to serve you.

10/10 - 훌륭해요

Amanda

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Amanda, your stellar rating of the TownePlace Suites by Marriott Boston Logan Airport/Chelsea is genuinely appreciated. We're thrilled that you enjoyed your stay and hope to have the opportunity to serve you again soon!

6/10 - 괜찮아요

Jennifer

The sofa bed when opening up had crumbs under the mattress. When I went into the closet to get the sheet and blanket there was hair on the blanket. We were also excited about using the indoor pool, but it was not heated. So it was unbearable.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Jennifer, we regret to hear that certain aspects of your stay didn't meet your expectations. Your comments on the cleanliness and the temperature of the indoor pool are important to us, and we're dedicated to improving these aspects for a more comfortable and pleasant stay in the future. We appreciate your feedback and hope for another chance to serve you better.

10/10 - 훌륭해요

Katherine 님, Indianapolis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Katherine, it's wonderful to see your 5-star rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea! Your positive feedback warms our heart and encourages us to continue providing excellent service. We hope to host you again in the future and strive to live up to your high expectations once more.

10/10 - 훌륭해요

Dawn 님, North Andover

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was great however our room was directly facing the main street and it was constant tractor trailer noise!!! Literally believe if you book through Expedia you get this room!!!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Dawn, we appreciate your glowing review on your stay at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's delightful to know you found the room satisfying. On another note, we understand that the street noise might've somewhat hindered your stay. Remember, every booking platform provides a range of rooms with different features, and it's never our intention to associate specific rooms with any of them. We value all our guests equally. If you decide to stay with us again, please feel free to request a quieter room and we'll do our utmost to accommodate you. Thanks for choosing us!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Easy access to the hotel.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Anthony, thank you for sharing your experiences at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to know that our team members were accommodating and that you found our location convenient. We appreciate your feedback, and hope to welcome you back soon.

10/10 - 훌륭해요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
J, thank you for your stellar rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's terrific to know you had a positive experience with us. We eagerly anticipate your next stay with us, promising to deliver the same excellent service.

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They didn’t have stairs to take instead of the elevator.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Jessica, we're glad to hear that you appreciated your stay with us at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We value your review and understand your concern about the availability of an alternative to the elevator. Our hotel's design may not accommodate every preference, but we've taken note of this comment. We hope to welcome you back in the future, aiming to exceed your expectations. Thank you for choosing us.

10/10 - 훌륭해요

Leona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was very friendly and helpful. The shuttle took us right to the train station and both drivers we had were wonderful! Breakfast was good, room was clean.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Leona, it truly warms our hearts to hear your positive experiences at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. It's great to know our front desk colleagues were both welcoming and helpful and that you appreciated our convenient shuttle service. We're thrilled that our breakfast met your expectations and you found your room clean and comfortable. Looking forward to your next visit!

10/10 - 훌륭해요

Christoforos

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Christoforos, thank you for your concise review. We're thrilled to know your stay at TownePlace Suites by Marriott Boston Logan Airport/Chelsea met your expectations perfectly. It would be our pleasure to host you again on your next visit.

10/10 - 훌륭해요

Samuel 님, Yorktown heights

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for the wonderful rating, Samuel!It's fantastic you enjoyed your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Antonette 님, Haverhill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Antonette, we're glad to hear your experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was enjoyable, particularly noting our top-tier customer service! We look forward to providing you with excellent service again in the future.

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free Logan shuttle was huge plus. Hotel Nee and very clean. Staff super friendly and accommodating. We went to our room and door would not lock when we went to leave. Door was definitely broken and they put us in another room upon our request instead of waiting for repairs. Always check! Nice breakfast with variety.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Kathleen, thank you for the lovely review. It's wonderful to hear that you found immense value in the complimentary Logan shuttle service offered at TownePlace Suites by Marriott Boston Logan Airport/Chelsea, and appreciated the cleanliness of our hotel. Our team members always strive to accommodate our guests promptly, and we're glad they were able to resolve your door issue swiftly by moving you to another room. It's great to know that you also enjoyed our varied breakfast offerings as well. We hope to have the pleasure of welcoming you back in the near future!

2/10 - 너무 별로예요

Patryk

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy. Staff doesn’t care if people are blasting music and are scared to confront them. Cars outside are also loud constant honking; don’t book if you intend to sleep.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Patryk, it's regrettable to read that you had to deal with noise issues during your stay; a peaceful environment is certainly crucial for a good rest. While we don't typically encounter such problems, we're sorry this was not your experience. Rest assured our team members are trained to handle such situations with utmost importance, and we will make every effort to ensure that this scenario doesn't repeat in the future. We hope for the chance to better serve you next time.

4/10 - 별로예요

Andrew

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Andrew, we see that your stay didn't fully meet your expectations. Rest assured, your feedback is very important to us as we constantly aim to better our services and offerings. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels.

10/10 - 훌륭해요

Jacqueline M.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Jacqueline, a heartfelt thank you for your perfect rating of TownePlace Suites by Marriott Boston Logan Airport/Chelsea! We're thrilled that you enjoyed your stay and look forward to welcoming you back for another satisfying experience.

8/10 - 좋아요

Kou

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WiFi was down the entire time. Huge inconvenience. Amenities are above average.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Kou, it's regrettable to hear about your experience with the Wi-Fi service. Connectivity issues can indeed cause an inconvenience. We're glad, though, that you found our amenities to be more than satisfactory. We appreciate your feedback and will certainly look into the issue mentioned to provide a seamless experience to all our revered guests at the TownePlace Suites by Marriott Boston Logan Airport/Chelsea in the future.

10/10 - 훌륭해요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 18박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Rita, it's wonderful to hear that you had a great experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We truly appreciate your high rating and we hope to see you again soon for another lovely stay.

10/10 - 훌륭해요

Paul

답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the perfect rating, Paul!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at TownePlace Suites by Marriott Boston Logan Airport/Chelsea.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Poor check-in experience; no internet in room
Front desk person was late coming to the front desk (from a back room) then ignored the fact that I was there first and proceeded to serve two other customers first z& took a call and served other customers before completing my check-in. Front desk person was noticeably rude and belligerent to me while being efficient and courteous to the other (Caucasian/White) customers even tho s/he was a person of color themselves. More importantly, Wifi not working in the room (same person said it had been malfunctioning since 3:00 pm). This is really unacceptable since I rely on WiFi for connectivity for work & everything else
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 10일
We're truly sorry to hear about your check-in experience. It's essential that all our guests are treated fairly and promptly, and we regret that your interaction did not reflect that. Additionally, we acknowledge the inconveniences caused by the WiFi issue. Although unforeseen technical difficulties can occur, we understand the importance of reliable connectivity, especially for work. Please know that we do take this feedback seriously and will be addressing it internally to prevent similar occurrences in the future.

10/10 - 훌륭해요

Laura

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thanks for the outstanding rating, Laura!We're delighted your time at TownePlace Suites by Marriott Boston Logan Airport/Chelsea was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 - 좋아요

Robin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Robin, it's great to see that you had a positive experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We hope to have the pleasure of welcoming you back again in the future. Thank you for choosing us.

10/10 - 훌륭해요

sang

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 26일
Thank you for the fantastic rating, Sang!It's outstanding you had such a wonderful experience at TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stat
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Wanda, thank you for choosing TownePlace Suites by Marriott Boston Logan Airport/Chelsea. We're delighted to hear you had a wonderful stay. We look forward to welcoming you back soon.