외관

베스트 웨스턴 플러스 인 스코츠 밸리 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 인 스코츠 밸리
6020 Scotts Valley Drive, Scotts Valley, CA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 396개" "
평점 8 - 좋아요. 1008개 이용 후기 중 372개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 145개" "
평점 4 - 별로예요. 1008개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 41개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Seungje

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가든호텔이용후기
주차장이 협소한 것이 약간 흠입니다.
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Elda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A nice quiet town. Clean hotel and friendly staff
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and convenient
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Sara, it's wonderful to hear that you found the Best Western Plus Inn Scotts Valley to offer a peaceful and accessible experience. We always strive to provide a tranquil environment for all of our guests. We hope to have the opportunity to host you again in the future.

8/10 - 좋아요

Marite S

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Everything was great except that the shower did not work and the plumber came after we had checked out :-(
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Marite, we appreciate your feedback on your recent stay at Best Western Plus Inn Scotts Valley. We're thrilled to hear you found most aspects of your visit pleasing. However, we deeply regret any inconvenience caused due to the delay in resolving the issue with the shower. Future endeavors will see improved maintenance efficiency from our dedicated team. We hope to have the opportunity to serve you again and provide a seamless experience.

10/10 - 훌륭해요

Mike

가족 여행
Nice breakfast
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Mike, it's wonderful to hear you enjoyed the breakfast at Best Western Plus Inn Scotts Valley. We believe a good day starts with a good meal. We can't wait to welcome you again soon.

10/10 - 훌륭해요

Katie

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very beautiful and clean only thing is their was guest next store and I can hear their whole convo right outside the room other then that everything was great you won’t be disappointed
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Katie, we're delighted to know you found the Best Western Plus Inn Scotts Valley to be beautiful and immaculate. However, we regret that you experienced some noise from neighboring guests. Our team always aims to maintain a quiet and peaceful environment. We're pleased to see that your overall experience was great, and we hope you'll return for another enjoyable stay.

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night while passing through the area and it was good for everything we needed. The staff was very friendly and the room was clean and comfortable. There are dining option, stores, and coffee all near by. My only minor complaint is that the parking lot is extremely cramped and after returning from a late night we had to park on the street due to a full lot and many people double parked because the stalls were so tight. Besides parking, everything else was great.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Steve, it's uplifting to know that your stay at the Best Western Plus Inn Scotts Valley catered to your needs and that you appreciated our hospitable team members and clean, cozy rooms. We're also pleased that our location served you well with dining and shopping options. Regarding parking, please accept our apology for any inconvenience. Ensuring a smooth experience for our guests is our goal, and your feedback helps us improve. We hope to see you again soon.

10/10 - 훌륭해요

Cady

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk staff was exception. We were displaced from our home due to a storm and they went above and beyond to make us comfortable and at home.
2024년 2월에 1박 숙박함
답변 제공: Angela 님, 2024년 2월 14일
Good Morning Cady Barry, I'd like to thank you for taking the time to complete the survey regarding your recent stay at our property. I am pleased to hear my team was able to accomodate you during difficult weather conditions. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely, Angela Pena Murueta Front Desk SupervisorBest Western Plus Inn Scotts Valley

8/10 - 좋아요

Sheri

2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Sheri, thank you for rating your stay at the Best Western Plus Inn Scotts Valley. We are pleased to know you appreciated your time with us. Hopefully, during your next visit, we can make your experience even more wonderful. Safe travels.

8/10 - 좋아요

Yesenia

좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Angela 님, 2024년 1월 30일
Dear Yesenia Ventura, I'd like to thank you for taking the time to complete the survey regarding your recent stay at our property. I am thrilled to hear we were able to provide you with exceptional service and a comfortable stay! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty to our brand. Sincerely, Angela Pena Murueta Front Desk Supervisor Best Western Plus Inn Scotts Valley

6/10 - 괜찮아요

Patricia 님, Fresno

좋아요: 직원 및 서비스
It was okay nothing like photos
2023년 12월에 1박 숙박함
답변 제공: Angela Pena Murueta 님, 2024년 1월 29일
Dear Patricia Gutierrez,Thank you for completing the survey regarding your recent stay at our property. We strive each day to ensure guests experience is exceptional and I feel unsettled that we were not able to met your requirements. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will give us another opportunity to provide you with an impeccable stay.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Angela Pena MuruetaFront Desk SupervisorBest Western Plus Inn Scotts Valley

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very nice couple of nights there. The breakfast was wonderful, the staff was so kind and attentive, and our room was really nice. Thank you!
2024년 1월에 2박 숙박함
답변 제공: Angela 님, 2024년 1월 24일
Thank you for completing the survey regarding your recent stay at our property. It was a pleasure to have you and I am delighted to hear that we were able to deliver exceptional service during your stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you once again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Angela Pena MuruetaFront Desk SupervisorBest Western Plus Inn Scotts Valley

6/10 - 괜찮아요

Denise

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
California trip
The hotel lobby smelled so horrible it made me sick to my stomach. I worked out in fitness center attached to the lobby. Had to rush back to my room sick to my stomach rest of the night due to lobby smell. It was clean but smelled awful.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, Quiet, and Well Kept
They had clean and well maintained rooms. Very quiet experience with good service.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Letitia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room but needs a bit more
Great location and clean comfortable room. But…No luggage carts and weak water pressure with not enough hot water mid morning.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

MICHAEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Credit card reader needs to be replaced
2023년 12월에 1박 숙박함

8/10 - 좋아요

Larry A

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was responsive and helped when my reservation needed extending. Angela was understanding and helpful. The location is convenient and quiet. Cleanliness needs attention: we found long, black hairs in several places. The pillows were not comfortable: lumpy and uncomfortable for us. Having some fruit available in the breakfast items would be appreciated.
2023년 12월에 3박 숙박함
답변 제공: Angela 님, 2023년 12월 13일
Dear Larry A Payne, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Angela Pena Murueta Front Desk SupervisorBest Western Plus Inn Scotts Valley

6/10 - 괜찮아요

janis

연인과의 여행
Adequate accommodations.
2023년 11월에 8박 숙박함

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the full breakfast. Staff at front desk very friendly and quick check in. The room amenities included microwave and fridge. Hot Tub and Pool area was very nice. The housekeeping staff did an excellent job cleaning room. The mid score was because carpets in room needed to be shampoo clean. Carpets dusty and musty smell. I shared with Front desk clerk and she reassured me that would be addressed. Thank you for a wonderful mini vacation.
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Debra

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Off the freeway
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went fast and easy
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful area surrounded by redwood trees.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were some damaged wood in bathroom should be replaced looked a bit worn.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Ngawang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great hotel and reasonable price.
2023년 11월에 1박 숙박함

8/10 - 좋아요

edmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was OK
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Geniece

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Clean and comfortable
2023년 11월에 1박 숙박함

8/10 - 좋아요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The staff was friendly and helpful. The cleanliness was okay, but there were stains on the couch, bathroom, and curtains. Very disappointing to find out that there was no coffee available during breakfast because the coffee maker was broken.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Shannon

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Coffee!
Clean, convenient, pet friendly place to stay. Special shout out to the coffee machine! I really appreciate Best Western breakfasts when traveling.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Patrick

2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Ellen

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Linda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean but needed updating. The window shade was not good. If someone wanted, they could look in to the room. The continental breakfast could have been better and stocked more frequently.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Grace

2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Wendy

반려동물 동반 여행, 가족 여행
Overpriced for the noise factor--directly backing up to Hwy. 17, guests AND staff loudly talking too late and too early outside our room. If you can stand to keep the climate control & fan on all night, do it or bring your best earplugs. Room keywords didn't work 3 of 4 times. End of town so not much walking access and unsafe crossing Hwy. 17 on/off ramp. Next time, not this motel.
2023년 10월에 3박 숙박함
답변 제공: Angela 님, 2023년 10월 15일
Dear Wendy,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. .Sincerely,Angela Pena MuruetaFront Desk SupervisorBest Western Plus Inn Scotts Valley

10/10 - 훌륭해요

Martin

2023년 10월에 3박 숙박함

4/10 - 별로예요

Toni

가족 여행
좋아요: 편의 시설/서비스
Fan sounded like an airplane landing in the room, coffee machine didn’t work at the breakfast meal, paint chipping in bathroom, reserved a room for 3 and only got one towel, lock on door didn’t work and had to get desk clerk to help us (apparently it was broken and you had to push the handle up instead of down to open it—awkward,
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Maria

2023년 10월에 1박 숙박함

4/10 - 별로예요

Laurie

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible place; toilet in first room was broken, walls dirty, smelled bad. Difficulty with being given too many rooms that I did not request. Also the air conditioner was so smelly and dirty (filthy filters) that it made my husband quite sick. We left early due to poor ventilation and horrible smells. Both rooms were terrible in this regard. My son was also ill from the air in the rooms.
2023년 10월에 2박 숙박함
답변 제공: Angela 님, 2023년 10월 9일
Dear Laurie Roth,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Angela Pena MuruetaFront Desk SupervisorBest Western Plus Inn Scotts Valley

10/10 - 훌륭해요

Nieves

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a minor issue with our room but the young lady at the desk resolved it within minutes and was very cordial. Our stay was perfect after that.
2023년 9월에 2박 숙박함

4/10 - 별로예요

carole 님, Fresno

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Drunk man attempted to break into my room. Police called. No hot water for 2 days. Manager notified twice. Finally on third day, I had hot water. Carpet in room was filthy! Large black spots. My white socks were black from walking in room. Toilet under rim was black. Looked like it was never cleaned under the rim. Bath tub was barely clean.
2023년 9월에 3박 숙박함
답변 제공: Tee 님, 2023년 9월 24일
Thank you for your comments concerning your stay at the Best Western Plus scotts Valley. I appreciate you taking time write and hope you will accept our apologies for any inconveniences you may have had. We appreciate your patronage and hope you will stay with us at the best western plus Scotts Valley the next time you are in Scotts Valley. I can assure you we will do everything we can to make your stay a comfortable and happy one.

2/10 - 너무 별로예요

diane de

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t stay here. Laundry noise all night. Breakfast of powdered eggs. 300 a night because of ucsc move in. Better off in your car in the jack parking lot.
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Jonell

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property needs to be updated
Customer service was excellent! The property not so much. It needs to be updated and our room wasnt cleaned very well as we had spider webs. I thought for what we paid it could've been better.
2023년 9월에 2박 숙박함
답변 제공: Tee 님, 2023년 9월 27일
Thank you for completing the survey regarding your recent stay. On behalf of our team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

10/10 - 훌륭해요

Wolfgang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Angela

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathrub was extremely small and shallow, and the plug didnt work for the shower. But other than that it was an ok stay for one night. Tried to get room upgrade because i am gold status w Expedia and they would not do it they said they dont honor third parties w Expedia. That was disappointing because our bathtub didnt not work . Only could take showers. Probably wont return here again in the future... they even had alot of open rooms available they had said.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Laurie

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great stay
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and value.
2023년 8월에 1박 숙박함